Ratings based on 298 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
94% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from chiapas

Hotel agradable. Muy buena ubicacion.

Posted Feb 2, 2016
Es facil caminar desde el hotel hasta la 5a avenida.
2 out of 5
by A verified traveler from Dallas, TX

Holiday Inn Express, Playa Del Carmen

Posted Jan 23, 2016
Pros: The location fit my needs perfectly.
Cons: The little details matter. Everything needs to be kept in working order.
Location: There is a lot to do nearby. A lot of restaurants and stores. Many attractions to visit. We went to Xcaret, snorkeling, Zip lines ect.
For the price I expected more. The outlet in my room didn't work for the coffee pot. I moved the coffee pot to the sink only to discover the handle was on backwards with the spout placing the back. There was no hot water in the shower the night we arrived or the following morning. The room was clean and the bed was comfortable. The hotel lobby was very large and modern. There was a small swimming pool outback. A lot of restaurants and fast food close by.
Comment from Hotel Management
Jan 26, 2016 by Xochitl Perez, Hotel Management
Dear Patricia, Thank you for taking the time to share your feedback about your stay at the Hotel, we are pleased to know that we were able to meet your expectations regarding comfortable room accommodation and good location. I apologize for the inconveniences that negatively affected your overall satisfaction. We have taken note of your valuable comments and will use these to monitor and improve the quality of product and services we offer to our guests. Thank you again for taking the time to review our hotel. We hope to welcome you back again soon!! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Sweden

Toppen fräscht

Posted Jan 22, 2016
Pros: Stort rum, skjuts ner till stan, gratis solstolar
Location: 1,5 km ner till stranden med går man åt motsatt håll så kommer du till ett stort supermarket och McDonalds
Kanon hotell för den pengen, stort ljust rum. Hotellet erbjuder skjuts ner till stan 1 gång i timmen med start 9,30, man får ett band runt handleden som ger dig gratis solstol nere vid stranden hos senior frog. Det enda negativa var att ac'n lät mycket. Bra frukost, bästa boendet för oss i Mexiko
4 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Great hotel just a little bit outside of the loop.

Posted Jan 8, 2016
Pros: Facilities were great, staff was great.
Cons: Serve a better breakfast.
Location: Playa Car Center was good
I booked this hotel in a panic after making reservations just days before New Years Eve. Price was great, staff was awesome but the taxi cabs will try to rip you off if traveling downtown. The hotel needs a better system to call cabs with a fixed rate.
Comment from Hotel Management
Jan 8, 2016 by Xochitl Pérez, Hotel Management
Dear Greg, Thank you so much for your kind comments regarding your stay at Holiday Inn Express Playa del Carmen, our goal is your satisfaction and we will continue making our best to exceed your expectations. We have taken note of your valuable comment about the txi cab, so we can be sure this kind of situations dont happen again. We hope to see you soon! Sincerely, Xochitl Perez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy buen hotel

Posted Jan 7, 2016
Excelente hotel..cerca de xcaret y de los antros de playa del carmen
Comment from Hotel Management
Jan 15, 2016 by Xochitl Pérez, Hotel Management
Estimado huésped, Muchas gracias por sus comentarios, ya que estos nos motivan a seguir ofreciendo productos y servicio de calidad. Nos encanta que haya disfrutado de su viaje y nuevamente mil gracias por sus amables comentarios, mismos que con gusto haré llegar a los colaboradores. Saludos Cordiales,
2 out of 5
by A verified traveler

It's a old hotel

Posted Dec 30, 2015
The hotel locks nice but the beds are so bad, the shower are old and the water is cold, there are not towers, by the air condition in cigarrte smalle. I don't liket.
Comment from Hotel Management
Jan 1, 2016 by Xochitl Pérez, Hotel Management
Dear guest, Thank you for taking the time to express your thoughts and concerns regarding our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We have taken note of your valuable comments and will use these to monitor and improve the quality of product and services we offer to our guests. We are confident that our management will continue to do their best in order to make your future stays more desirable. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Best Regards, Xochitl Perez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from peru

Nice, close to The Beach,

Posted Nov 17, 2015
Well located Not noisy area Walking distan e ti the beach One day they dont clean our room Breakfast finish 10 minutes Before they say
Comment from Hotel Management
Nov 18, 2015 by Xochitl Pérez, Hotel Management
Dear guest, Thank you for taking the time to express your thoughts and concerns regarding our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We have taken note of your valuable comments and will use these to monitor and improve the quality of product and services we offer to our guests. While we understand that your stay was not 100% satisfactory, we hope that you can give us another chance to make your stay as best as it can be. Sincerely,
5 out of 5
Recommended
for Families
by A verified traveler from Guatemala

This hotel looks like new! Good location

Posted Sep 25, 2015
Pros: The breakfast was simply amazing, spacious rooms, nice beds, great pillows.
Cons: There are only few restaurants nearby.
Location: It is about 6 blocks from the ferry station, but you can walk, it is a safe neighborhood.
We stayed only for one night (two rooms). Both rooms were spacious and clean. The hotel is very well maintained. The staff is very helpful. The bathroom curtain had some mold stains, and the wall had some stains also. The breakfast was amazing!!! Everything you need for a good day start. The pool is mal but nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice price

Posted Sep 1, 2015
It was an okay hotel for the money. I didn't like he fact that they had tiles rather than carpet and the hot water in the shower took a really long time
3 out of 5
Recommended
for Families
by rodrigo from Merida Yucatan

Buenos momentos

Posted Aug 19, 2015 on Hotels
Todo muy bien tranquilo y cómodo cerca de todo. Comodas habitaciones.