Ratings based on 346 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Humedad excesiva del cuarto

Posted Jul 15, 2016
Me gusto que el hotel esta en un buen punto para compras y la playa (15 minutos a pie) pero el cuarto se pone terriblemente humedo e hiede porque no hay forma de ventilar la habitacion para mi esto fué lo peor . No tenia horno microhondas ni mini refrigerador.
5 out of 5
by A verified traveler

Excellent breakfast, nice price.

Posted Jul 11, 2016
I stayed in the hotel for 7 days and I couldn't be happier. The staff was very helpful and the Breakfast was amazing. It was close to all the major attractions and you cannot beat the price.
4 out of 5
by A verified traveler from Veracruz

Hotel limpio y buena ubicación

Posted Jul 10, 2016
Personal amable, habitación limpia, amplia y cómoda, el desayuno rico y suficiente; el espacio del restaurant quedó pequeño para la cantidad de huéspedes, esperamos en la fila un rato para pasar. Nos gustó mucho el hotel
5 out of 5
by A verified traveler

Excelente ubicacion

Posted Jun 16, 2016
Pros: Ubicación e instalaciones
Cons: tener mas variedad en el desayuno
Excelente ubicación, a menos de 1 km de la 5ta av, las instalaciones están muy bien y la calidad de sueño excelente.
5 out of 5
by A verified traveler from Querétaro

Lo ideal por el precio!!!

Posted Jun 2, 2016
excelente hotel cerca de donde inicia la 5 av y el embarcadero para tomar el ferry a cozumel!! una atencion excelente los imprevistos fueron atendidos de manera rapida el desayuno bueno lo que gastas en un lugar como wings,vips lo obtienes en el precio incluido! buena limpieza en habitacion y mantenimiento del hotel,no tiene playa pero el hotel lo soluciona ofreciendote el transporte a la playa!! unico detallito es que el agua de la alberca la vi como que requiere un poco de tratamiento!! pero por precio y todo lo bueno del hotel le daria un 9.8.Fueron unas excelentes vacaciones!!
4 out of 5
by A verified traveler from Lochem

Hotel buiten drukte vd stad

Posted May 8, 2016
Pros: Royale kamer met alle voorzieningen als goede airco en wifi
Playa del Carmen heeft veel hotels in het centrum wat een grote toeristische trekpleister is. Het Holiday Inn Express ligt 10min lopen buiten dat centrum. Dus wel de lusten niet de lasten van de bruisende stad.
4 out of 5
by A verified traveler from Ciudad de Mexico

Hotel súper lindo y cómodo para ir con la familia.

Posted May 1, 2016
Mi estancia en el hotel fue satisfactoria, muy cómodo y limpio.
4 out of 5
by A verified traveler

It was that I expected

Posted Apr 29, 2016
Good location, good price, is not the best costumer service but is good enough for the price
Comment from Hotel Management
May 2, 2016 by Xochit Perez, Hotel Management
Thank you for taking the time to share your feedback about your stay at the Hotel, we are pleased to know that we were able to meet your expectations regarding goWe have taken note of your valuable comments and will use these to monitor and improve the quality of product and services we offer to our guests. We are confident that our management will continue to do their best in order to make your future stays more desirable. od location and price. Sincerely
3 out of 5
by A verified traveler from Brooklyn, NY

Decent hotel, close to excursions.

Posted Apr 28, 2016
Had an overall good experience there. It was close to plenty of noghtlife activities and all the excursions I wanted to do. It's not your typical Cancun/"Miami " feeling. This was really Mexico! I had a major issue with the police and their corruption. They pulled us over several times and asked for money in exchange to let us go. At the gas station, one of the attendants stole $50 (usd) from me right before my eyes and swore that he didn't take it. Other than those 2 experiences, the people there are wonderful, hospitality was great! Go there and have fun!
Comment from Hotel Management
May 2, 2016 by Xochit Perez, Hotel Management
Dear Morris, Thank you so much for your kind comments regarding your stay at Holiday Inn Express Playa del Carmen, our goal is your satisfaction and we will continue making our best to exceed your expectations. We hope to see you soon!
5 out of 5
by A verified traveler

Muy agradable. completamente satisfecho

Posted Apr 19, 2016
Desde las instalaciones hasta el personal, todo excelente
Comment from Hotel Management
Apr 23, 2016 by Xochitl Pérez, Hotel Management
Estimado huésped, Gracias por sus amables comentarios sobre las instalaciones y nuestros colaboradores, nuestro principal objetivo es su completa satisfacción, por lo que seguiremos trabajando para mantenerlo. Lo esperamos en sus siguientes visitas a Playa del Carmen. Saludos Cordiales,