The hotel is set within beautiful gardens and offers a lot of promise except upon approaching our room there was a dead cockroach on the front step surrounded by bugs and a bucket full of water infested with mosquitos... Inside the room was no better with mosquitos literally swarming. We notified hotel staff and they asked we return to our room to let in maintenance staff to spray for bugs, after 30 minutes of waiting we returned to reception as no one had come.
The room did get sprayed but they left the dead bugs all over the floor and bed spread. It also did not completely clear out the room so it was a sleepless 'buzz' filled night.
The staff were very vague and slow to react and it should also be noted that there are no drinks or food available on site, even though the hotel was fully booked their restaurant was closed.
Comment from Hotel Management
Mar 20, 2015 by Fernel Valdez, Hotel Management
On behalf of the hotel staff I apologize for the inconvenience during your stay. It is true that since we are located in the jungle, we have to deal with mosquitoes at night in the garden areas, not in the rooms, so we will take note of your comment so it won't happen with any of our guests. It is not our goal to leave the expectations of our guest bellow the service we are willing to give and that is why your case will be followed.
Hotel Amarte is well known for it's warm and efficient service, and if you give us an opportunity, we are positive you will change your perception.
In what concerns the restaurant, during the dates of your stay, we had two restaurants open (Burger Stop and Pavoreal by the sea, with free transportation) where we provide food and beverages from 7 am until 10 pm. Actually we have continental breakfast included,
Please, make sure you come back, we will make sure on your next visit you have the best service you deserve.