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Reviews of Hotel Bosque Caribe , 5th Av Zone

2.5 out of 5
Hotel Bosque Caribe , 5th Av Zone
Calle 20 MZ 52 L4 entre 5a y 10 Ave, Col Centro, Playa del Carmen, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 82 out of 234 reviews" "
Rating 8 - Good. 76 out of 234 reviews" "
Rating 6 - Okay. 32 out of 234 reviews" "
Rating 4 - Poor. 27 out of 234 reviews" "
Rating 2 - Terrible. 17 out of 234 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nseline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and friendly staff
Stayed 4 nights in Feb 2024
Response from The Hotel Bosque Caribe Team on Mar 1, 2024
Dear Nseline,Thank you for your positive feedback and for highlighting our nice location and friendly staff. We're thrilled you had a great experience with us at Hotel Bosque Caribe.We look forward to welcoming you back for another enjoyable stay.Best regards,

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the area, very close to shops and restaurants. Felt safe at all times. My husband enjoyed the hammocks and sitting our on the balcony :). Make sure you read correctly as I did not and originally got a shared bathroom room then had to upgrade my room.
Stayed 3 nights in Feb 2024
Response from The Hotel Bosque Caribe Team on Mar 1, 2024
Dear Sandra,It's wonderful to hear that our hotel's location contributed positively to your stay, offering easy access to the vibrant surroundings of Playa del Carmen. Your observation about the importance of reading room descriptions carefully is appreciated and serves as helpful advice for future guests.Looking forward to your next visit, where we aim to make every aspect of your stay seamless and enjoyable.Best regards,

10/10 Excellent

Sandra

Traveled with partner
Very comfortable and safe place. Decided to add 3 more nights to my trip here. Music around is loud but I don’t mind it. Just make sure you READ they offer SHARED bathrooms and I upgraded to private bathroom.
Stayed 2 nights in Feb 2024
Response from The Hotel Bosque Caribe Team on Feb 19, 2024
Dear Sandra,Thank you for your wonderful feedback and for choosing to extend your stay with us at Hotel Bosque Caribe. We're thrilled to know you've found comfort and safety in our hotel.Your adaptability regarding the vibrant music scene nearby is appreciated, and we're glad it added rather than detracted from your experience. Your point about the importance of reading and understanding our accommodation options is well-taken and valuable advice for future guests, highlighting the flexibility we offer between shared and private bathroom facilities.We're also delighted that the option to upgrade has enhanced your stay.Looking forward to welcoming you back in the future.Warm regards,

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service
only stay here if you like Senior Frog & will be out partying; it’s surrounded by noisy clubs, but close to beach & on the main pedestrian drag. property is lovely but rooms often only face inner hallways so no privacy. Rooms barely bigger than the bed.
Stayed 8 nights in Jan 2024
Response from The Bosque Caribe Team on Jan 27, 2024
Dear James,Thank you for choosing Hotel Bosque Caribe and for sharing your thoughts on your stay. We appreciate your feedback and understand your concerns regarding the noise from nearby clubs. Our central location does indeed offer the convenience of being close to the beach and the main pedestrian areas, though it can also mean proximity to lively nightlife, which might not suit all our guests.We note your comments on the room size . We strive to provide comfortable and private accommodations, and we will take your feedback into consideration as we continue to improve our guest experience. For future visits, you might consider our larger room categories, which offer more space and different views, potentially enhancing your stay.Warm regards,

8/10 Good

immacolata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little quaint hotel, great location in middle of strip. Only detractor was the booming bass music coming from Senor Frogs bar, from 6 or 7 to 2am. Impossible to sleep.
Stayed 12 nights in Dec 2023
Response from The Bosque Caribe Team on Feb 2, 2024
Dear Immacolata,Thank you for staying at Hotel Bosque Caribe and for sharing your review. We're delighted to know that you found our hotel charming.However, we regret to hear about the disruption caused by the music from nearby nightlife venues. Our central location does offer the convenience of being close to vibrant activities, but we understand that it can also result in noise challenges, particularly at night. We are constantly seeking solutions to balance the lively atmosphere of our area with the need for a peaceful night's rest for our guests.We appreciate your feedback as it is invaluable in helping us enhance our guest experience. Should you decide to stay with us again, we would be happy to assist in selecting a quieter room to ensure a more comfortable and restful visit.Warm regards,

4/10 Poor

Marco

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but the important amenities are gone. I was a client for 6 years but this is my last year. Free breakfast is history, free parking is history and to top things off our sheets were sprinkled with human hair in several places.
Stayed 1 night in Nov 2023
Response from The Bosque Caribe Team on Jan 7, 2024
Dear Marco,Thank you again for your valued feedback and for your long-standing relationship with Hotel Bosque Caribe. We genuinely appreciate your insights as they help us to better understand and cater to our guests' needs.Regarding the parking situation, for a couple of year, we have upgraded our parking facilities with several camera surveillance system to enhance security and safety for our guests' vehicles. This improvement, unfortunately, incurs additional costs, similar to the paid parking now standard in the streets of Playa del Carmen. Our goal is to provide secure and convenient parking options, while also being mindful of the associated costs.It's important to note that the decision to no longer include free breakfast has been in place for several years. Our aim was to offer more flexibility to our guests by allowing them the option to order breakfast on-site if they choose, rather than automatically including it for everyone. This change also enabled us to adjust room prices accordingly, reflecting a more tailored approach to guest needs and preferences.As for the situation with your sheets, we are truly sorry. The cleanliness of our rooms is a priority, and the issue you encountered does not reflect our usual standards. We will address this matter with our housekeeping staff immediately to prevent such occurrences in the future.We deeply regret any inconvenience these changes may have caused during your stay. We hope that you will consider our efforts to improve and maintain the quality of our services, and that we will have the opportunity to welcome you back in the future, providing a stay that meets your expectations.Warm regards,

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 15 nights in Apr 2023
Response from Kevin on May 10, 2023
Hello Denis, we would like to thank you for taking the time to rate us, we are so happy to know that you've enjoy your time here in the hotel and we wish to have a new oppotunity to welcome you.

8/10 Good

Diane

Traveled with family and small children
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Mar 2023
Response from Hotel Bosque Caribe on Apr 3, 2023
Thank you for takin the time to share with us your thoughts, hope to get the chance of having you back with us as our guest

6/10 Okay

Liav

Disliked: Property conditions & facilities, room comfort
I toke a room with shared restroom and bathroom was my mistake the room was the smallest I ever been in and the price was low but I would pay extra to go to a burlap place
Stayed 3 nights in Jan 2023
Response from Hotel bosque caribe on Jan 7, 2023
We regret that your stay has not been pleasant. Your feedback is our most valuable tool in ensuring that we are always improving our services. We are very sorry for the inconvenience you experienced during your stay. The feedback you have provided us today will help us grow and improve in these areas. I will be sure to share your experience with the entire team to let you know expectations were not met

8/10 Good

Aries

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful little place. Great location. You can hear the party around but it stops at certain point. It needs maintenance but is what you get for the price. Overall great!
Response from Bernardo on Dec 5, 2022
Thank you for the excellent rating and comments you have given us. It was a pleasure for us to serve you. It gives us great pleasure to know that you enjoyed your stay. Thank you for staying with us, Have a great day

8/10 Good

MINERVA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that this place is close the the Main Street and the beach.
Stayed 5 nights in Nov 2022
Response from Bernardo on Dec 7, 2022
Miss Hernandez thank you so much for your excellent comment we hope you can visit us again. Have a nice afternoon

2/10 Terrible

Elisa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like shared restrooms. small rooms, no electrical outlets, no towels, no clean floor. just plain inconvenient.
Response from Bernardo on Dec 8, 2022
I understand perfectly how it feels, in the hotel we have larger rooms and with private bathroom. Anyway I will send your comments to the staff to solve the problems for future people. Thank you very much and good night.

8/10 Good

Victoria

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
La ubicasion es perfecta y muy economico
Stayed 3 nights in Jul 2022
Response from Vanessa E- commerce on Jul 28, 2022
Gracias Victoria por tu reseña. Nos da gusto saber que disfrutaste tu estancia con nosotros. Esperamos tener el gusto de recibirlos nuevamente

4/10 Poor

Guillermina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2022

8/10 Good

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this place is the best! It is an old building very traditional and simple modest construction. We had to be moved to a different room as the first one had water leaking and ceiling was falling, but manager was very nice. You will not find a better place for the price! We had so much fun and really did not stay at the hotel at all, just to sleep and shower very late at night! Too many things to do outside 😜
Stayed 5 nights in Jun 2022
Response from Hospitality Manager on Jun 15, 2022
Dear Evelyn, Thank you for having chosen Bosque Caribe and for your positive comment although you experienced a problem upon your arrival. We inspected it and found the cause of it. The palapa (palm-leaves roof), over your room had been damaged by the several storms and heavy rains and water got through a crack in the ceiling of the room. We did repair the palapa, sealed the crack and re-painted the whole room. We from now we plan to inspect the palapa after heavy rains in order to prevent and avoid any future similar inconvenience for which we apologize

4/10 Poor

Ray-Ann

Disliked: Amenities
when i booked it said free parking breakfast included and private bathroom when we got there we didnt get any of those so was very disappointed
Stayed 1 night in May 2022
Response from Vanessa E- commerce on Jun 21, 2022
We are sorry for the inconvenience you had during your stay with us. We are working on it so that the information provided is clearer and so that there are no more inconveniences of this kind. We hope to have the opportunity to welcome you again and to create a better experience in your stay.

4/10 Poor

sandra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking space
Stayed 3 nights in Mar 2022

4/10 Poor

Jerry

Disliked: Staff & service, amenities
LOUD, LOUD, LOUD!!!! Don't stay here if you want to sleep between 6 PM and 3 am. No towels.
Stayed 1 night in Feb 2022

10/10 Excellent

raveen

Stayed 1 night in Feb 2022
Response from hola on Feb 20, 2022
muchas gracias por su calificacion

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No pool, no electricity, no water
The pool was empty and was being worked on. The electricity didn't work during most of our stay, which meant no water either so you couldn't use the toilet (as people used it and didn't flush). The place itself is cute and has potential but they should have been clear about the situation there
Stayed 1 night in Oct 2021

4/10 Poor

Alvaro, Randolph

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
El cuarto estaba muy pequeńo, no habia sabanas ni suficientes toallas, el colchón está viejo y gastado. Lo que más me molesto es que me prometieron estacionamiento para mi vehiculo y tuve que parquear en la calle porque no habia. Yo no me quedaría aquí de nuevo.
Stayed 5 nights in Aug 2021

10/10 Excellent

Alex

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Felipe. on Jul 31, 2021
Gracias por hospedarse con nosotros.

10/10 Excellent

Melinda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Felipe on Jul 6, 2021
Muchas gracias por su valoración!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Felipe on Jul 2, 2021
Gracias por su valoración, la tendremos en cuenta para realizar las mejoras necesarias

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was disgusting! When I got there power was off due to weather, but the bathrooms were SUPER dirty, not hot water, and I did not feel safe, and to top it off, they gave me only one towel, so cheap. Also, the pool was super dirty, dark water, just terrible. I forgot to complaint because I should've gotten my money back. The day I arrived there because of power was off they told me I couldn't stay because there was no way for them to check the computers, etc and they asked to find another place and that they would give me the money back, but I had an argument because how was I suppose to find a last min hotel when there was no power in certain areas, at the end they let me stay. This place has a lot of potential but owners need to pay more attention to their personal. Sorry, I just don't want tourist to have a bad impression about Mexico/people, even though I'm from south America living in the USA but as a tourist I know the disappointment feeling.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! The hotel is maybe 10 feet from 5th ave. Amazing location! The staff was extremely friendly, the room was super clean, the hotel grounds are beautifully well kept.
Stayed 2 nights in Apr 2021

8/10 Good

Jose, Juárez Chihuahua

Business traveler
Liked: Cleanliness, staff & service
Muy cerca de todo, práctico y muy económico, los accesos al hotel muy prácticos
Stayed 4 nights in Jan 2021

6/10 Okay

Jonas, Royal Oak, Michigan

Traveled with group
Initially i enjoyed the stay at the property but there were a few issues .. 1) There was no hot water, 2) there was no 24 hour wait between turning over rooms ( these were both concerns during this covid pandemic) Both of these issues were minor considering the poor service at checkout, the guy at the front desk tried to over charge me for my room , charging me for 2 days that i had already paid, luckily i produced my reciept , he wanted cash... probably a tourist scam he alway's run, just be careful, keep your records, especially if you don't speak Spanish!! Crooked guy basically ruined my stay!!
Stayed 2 nights in Oct 2020
Response from Brayan Casillas on Oct 31, 2020
Thank you for taking the time to give us your opinion about the hotel, we regret that the treatment you were offered was not to your liking, I would like to get in touch with you so that in the future you give us the opportunity to change your perspective.

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Julian, Charleston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Central location and very easy check-in.
Stayed 1 night in Nov 2019

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Excellent host, very friendly staff, location is optimal...will definitely come back
Stayed 8 nights in Aug 2019

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place!
This was the fourth time that we stayed here. It's not a five star chain resort but that isn't what we want. This is in the heart of everything. Close to the beach. On the corner of Fifth Avenue. Super friendly staff. Great breakfast is included. Perfect setup
Stayed 3 nights in May 2019
Response from Carolina on Jun 10, 2019
Thanks for staying with us, we appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Nice I have stayed there four times Tropical looking and only one block from beach Just steps away from main pedestrian drag
Stayed 15 nights in Jan 2019
Response from Felipe on Feb 19, 2019
Thank you for your comment ! best regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful place, laidback and definitely near everything ! Would totally come back again. Staff was amazing !
Stayed 2 nights in Feb 2019
Response from Felipe Menendez on Feb 11, 2019
Thank you for your comment, hope to see you back in your next holidays ! Greetings

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities
Friendly Staff, However if you purchase a single room the restrooms are not regularly cleaned. Property near many bars which are VERY LOUD. However if your single and in Playa del Carmen for a few nights this is an inexpensive way to travel.
Stayed 6 nights in Jan 2019
Response from HOTEL BOSQUE CARIBE on Feb 2, 2019
Thank you for your comment, we try to clean the bathrooms two or three times daily, however we will send your comment to our cleaning staff. Kind regards

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Good location though really loud at night dont stay if your a light sleeper, otherwise ok hotel.
Stayed 2 nights in Dec 2018
Response from Carolina de la Llave on Jan 8, 2019
Thanks for your comment, unfortunately we cannot avoid the noise of our neighbours, we are glad you enjoyed your stay.

8/10 Good

Jhra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for solo traveler best location u hear music but is normal for the location great services
Stayed 3 nights in Jun 2018
Response from Hotel Bosque Caribe on Jun 8, 2018
Thank you for your message, we are glad you enjoyed your stay with us.

10/10 Excellent

Judith, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Little Hotel in Playa Del Carmen
We had a wonderful stay at Hotel Bosque Caribe. The staff is wonderful and the breakfast was just right each morning. Eggs, cereal, pancakes, lots of fruit, fresh juices, homemade breads. This little hotel is the best kept secret in Playa del Carmen - just off 5th avenue (two buildings up). It has a wonderful little court yard, lush with tropical plants with a pool. Unlike many of the other little boutique hotels, this one has plenty of air circulation and gets lots of sun so very rarely do any of the rooms get moldy smelling. We stayed at the El Toucan one year and the mold was terrible - Not At this little gem. It can be a bit noisy due to the many restaurants and bars staying open through the wee-hours of the morning. But, that is all part of the experience of staying directly on 5th Avenue. After the first night, we didn't even notice it. Hats off to this establishment! Oh! Did we mention that you can also take Spanish speaking classes at this hotel??? Yes, you can!
Stayed 6 nights in Jan 2018
Response from Carolina on Jan 26, 2018
Thank you for your comment Judith, we are very glad that you had a nice stay with us. Hope to see you back next year.

10/10 Excellent

liz , new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and friendly. It feels just like home
gorgeous hotel with great ammenities. Breakfast is amazing. The cook Bety makes amazing breakfast
Stayed 9 nights in Dec 2017
Response from Hotel Bosque Caribe on Jan 2, 2018
Thank you for your comment, we are glad you enjoyed your stay with us and hope to see you back soon. Kind regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
You are getting what you are paying for.
Advantages: inexpensive, close to 5th avenue (tourist zone), señora prepares good omelets for breakfast, good room service, nice green yard with hammocks and a small pool. Disadvantages: Tiny rooms, shared, untidy bathrooms, very loud music is played in the nearby hotel and at the horrible restaurant on 5th avenue until 1-2 am, internet is slow and the coverage is poor. Conclusions: If you are paying slightly over the hostal rate, like I did, then you are getting what you are paying for. If you are paying normal motel/cheap hotel rate, you probably will be disappointed.
Stayed 13 nights in Nov 2017
Response from Hotel Bosque Caribe on Dec 13, 2017
Thank you for your comment

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Fare for the price
All good apart the very loud music next door as the hotel is almost on the Main Street..double glaze glass whorls have helped
Stayed 3 nights in Nov 2017
Thank you for your comment, we will take care of your suggestion. We hope you enjoyed your stay with us, Kind regards

10/10 Excellent

Dasha, Houston TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, affordable prices
Nice little hotel very close to 5th Ave. Rooms are on the smaller side, but clean and the staff is friendly. Overall, very much worth the price, I enjoyed staying here.
Stayed 4 nights in Oct 2017
Response from Hotel Bosque Caribe on Nov 16, 2017
Thank you for your comment, we are glad that you enjoyed your stay with us, we hope to see you back in the near future, Kindest regards

2/10 Terrible

Verified traveler

Disliked: Staff & service
Horrible customer service!
This hotel is soo unorganized! This place is a joke including the the ladies who work front desk. I would never recomend this place . The only good thing about this place was the breakfast and lady who cooked it, she was really friendly and helpful. Santiago was also a nice guy. Mr Francisco was the most rude person ever! He pretty much told me to call hotels . Com to cancel and to find myself another place at 1030pm when they had no record of my reservation.
Stayed 1 night in Jun 2017

8/10 Good

famly of four, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cute hotel
Cute hotel with a nice courtyard. Convenient to the beach and buses. Friendly staff. Plenty for breakfast. And the water dispensers are convenient and always filled. Our kids arranged for a Spanish lesson. The teacher was exceptional. Beware of the loud late night music from 5th avenue. Earplugs made it tolerable. The inconvenience was the hotel claimed to be overbooked and only one of our two rooms was available. This was very disappointing as we made reservations 5 months in advance. They were able to remedy the situation for our 2nd through 4th nights stay but not a pleasant way to start a vacation.

6/10 Okay

PERFIL, Mexico City

Liked: Staff & service
Disliked: Cleanliness
Perfect location
Don't expect a five star, but it's just what you need if you want to go to the beach and party at night. Perfect location, friendly people

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, great price, w a pool!!
everything was fine

8/10 Good

Peji

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this nice and friendly hotel met my needs
I was in this hotel for its language school and the hotel option was amazing - I just needed to walk through the garden to go to class. this was an excellent choice for me - centre of town, right downtown in the middle of all attractions!

4/10 Poor

Sally, Boston MA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not really a hotel
This place is a mainly a school for students to stay while they are taking language classes. I chose this place to stay because of the low cost and thinking it would have basic hotel hospitality. The staff working there were not very helpful or professional when I had questions about the costs and when I told them my wallet was stolen. I would not recommend this place if you are taking a vacation. The pictures show computers but there were no computers to use when I got there, the bathrooms were not very clean and there is lots of noise you can hear from the streets at night. You get what you pay for.