Ratings based on 436 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Ciudad de Mexico

Hotel agradable con una playa increible

Posted Oct 12, 2016
Pros: Playa, habitación, ubicación, vista.
Cons: Podría mejorar las camas ya que no son tan cómodas.
Location: A 10 min del pueblo de Tulum y 15 de la zona arqueológica, la playa es excepcional y en una zona muy tranquila
El hotel es sencillo pero bonito, todas las habitaciones tienen al menos vista parcial al mar, las habitaciones son espaciosas. La playa es preciosa, mejor que cualquiera que haya estado en Riviera Maya.
5 out of 5
by A verified traveler from San Francisco

I loved this spot!

Posted Aug 28, 2016
Pros: I loved the room and how well they designed the layout of the Master King Suite Oceanfront. The property was simply beautiful.
Cons: Hammocks on the beach would be nice. Also making the day beds on the beach free for the guests during slow season.
Location: There is so much to do it's unreal. The food on the coast of Tulum is down right amazing. Pedro Escondido has amazing fish tacos on a cove front!
Los Lirios was a beautiful, quiet, relaxing hotel experience that was worth every penny. We were lucky enough to upgrade to the Master Suite with Oceanfront views for no extra charge during our stay. That room was top notch and was a dream to come back to after a long day of exploring every night. The breakfast was always good and the staff were some of the friendliest people we met the entire trip. Tulum is an amazing place to say the least and Los Lirios made us feel completely at home. The bartender will make you great drinks with extra tequila just cuz they want you to have a good time. The property is well maintained and a joy to walk around barefoot on the soft white sand paths throughout. My girlfriend loved the king size bed because for whatever reason my chronic snoring was completely cured with that bed and pillows. I was honestly stoked not to be pushed around in the middle of the nigh due to my snoring our entire stay. Side note to myself I have to find out what type of mattress and pillows they use. So for the negative reviews on this place we can only imagine those people came in with very high expectations or aren't very friendly people themselves. From our experience the AC worked great, the room was fantastically beautiful, the staff all around were very generous, and we always got up for the free breakfast because it was too good to miss..
5 out of 5
by A verified traveler

Hotel agradable y buena ubicación

Posted Aug 17, 2016
El hotel está muy cómodo y bonito, un experiencia muy acogedora, esta céntrico. Cuartos amplios y limpios. Muy recomendable
4 out of 5
by A verified traveler

AC's in the room but don't necessarily cool down

Posted Aug 15, 2016
Beds not that great but a great location and a wonderful place to fall in love
5 out of 5
by A verified traveler from NY

Very relaxing, safe, and beauitful hotel

Posted Aug 1, 2016
This hotel is beautiful and right on the beach. It was very peaceful and has powerful aur conditioning in the room. The food is excellent as well featuring themed nights such as taco Tuesdays.
4 out of 5
by A verified traveler


Posted Jul 24, 2016
Pros: Ubicación, comodidad.
Cons: La limpieza de la playa.
Location: cerca , parques temáticos y otras playas paradisíacas.
Muy buena estadía. La playa del hotel no es una de las mejores, pero se encuentra equidistante a lugares maravillosos. Medio incómodo, que, como no había comenzado la temporada alta, se encontraba el restaurante en plena refacción. Comida excelente, atención excelente.
2 out of 5
by A verified traveler

Don't do it!!!

Posted Jul 24, 2016
The room wasn't ready at check in time, then they gave us the wrong room so we had to wait again for them to correct it. Aside from a couple different people on the staff trying to sell us drugs...the waiter at the restaurant (with horrible food) ripped us off. They had no hot water in the showers. Their pool was gross. I've stayed at nicer places in Tulum for less.
2 out of 5
by Dan from Denver

Beautiful, but...

Posted Jul 19, 2016 on Hotels
Awesome location, spectacular view and beach. The problem was with housekeeping. They didn't come until our third day, even after multiple requests (in perfect Spanish) to provide service. The toilet was leaking horribly and most of our stay was spent walking in toilet water.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 16, 2016 on Hotels
3 out of 5
by Michael

Posted Jun 5, 2016 on Hotels
The restaurant staff was great!!!