2 outdoor pools
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Reviews of Casa Ticul Hotel Boutique 5Th Av

3.5 out of 5
Casa Ticul Hotel Boutique 5Th Av
5th Av Between 38 And 40th Street, Lt 08 Mz 151 Col Zacil-ha, Playa del Carmen, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 335 out of 693 reviews" "
Rating 8 - Good. 190 out of 693 reviews" "
Rating 6 - Okay. 85 out of 693 reviews" "
Rating 4 - Poor. 38 out of 693 reviews" "
Rating 2 - Terrible. 45 out of 693 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Susana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Esperanza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don’t like nothin
Stayed 2 nights in Mar 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location. Very helpful and courteous staff. Highly recommend!
Stayed 2 nights in Feb 2024

2/10 Terrible

Evelia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a complete health hazard. The pictures listed are deceptive and from over 10 years ago. DO NOT stay at this hotel. Just to name a few things that I witnessed first hand. -Filthy mattress with body fluids, mold, stains etc. in my room and older mattresses scattered in hallways around the hotel. (Yes you read that correctly) -Broken staircases with cement buckets holding them together. -cracked walls and ceilings with holes. -Filthy towels and bed sheets with bodily fluid, blood stains and mold. -old filthy dated smelly furniture -no hot water -filthy green pool -filthy bathrooms with cracked walls and broken doors. I can honestly go on and on. I booked a 5 night stay and left after one night. Reason I stayed was because I arrived in the late evening and wasn’t able to book another night elsewhere. This place is disgusting to say the least and the owners don’t seem to care. My family and I stayed here over 10 years ago and it was a beautiful boutique then. Unless you are comfortable living in filth, stay away.
Stayed 5 nights in Feb 2024

2/10 Terrible

Rafael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only convince is the location. Other than that bad service . So dirty rooms. The check in delays to much. Not hot water in the restrooms. Pool whit moll. In general this place is dirty over all. I will never recommend. To any one.
Stayed 3 nights in Feb 2024

8/10 Good

ADRIANA, CHICAGO

Traveled with family
Liked: Staff & service
The TV didn't work, the restroom had a bad smell.
Stayed 3 nights in Feb 2024

4/10 Poor

Douglas, Edwall

Disliked: Amenities, property conditions & facilities
Staff and location nice. Property falling apart, and they dont care. Asked to fix hanging broken lamp first day (just needed a screwdriver!!) sink leaked all over floor. Prepaid 5 days. Wish I had not..
Stayed 6 nights in Jan 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort
Hit the mark
We needed a room for one night and this worked perfectly. Our requirements were a good bed and AC and fairly quiet. Met all 3 objectives perfectly. Staff were friendly and helpful.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired Hotel
Its ok for a cheap night, but the infrastructure is very worn out. Needs a major upgrade. The area is very noisy untill about midnight.
Stayed 1 night in Jan 2024

4/10 Poor

Hugix

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy descuidado todo. No cuenta con agua caliente y en nuestra estancia no hubo wifi ni TV. En las fotos ofrece un desayuno más completo. Solo es un reducido plato de fruta y café. En general no recomiendo
Stayed 5 nights in Jan 2024

2/10 Terrible

Md Nasir, Dhaka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

TRANG

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s a like a used Lamborghini
This hotel has some good designs but had seen better days. The hotel is on fifth Avenue across from the Coffee café. This is prime real estate and it’s a great place for people watching. it’s close to many restaurants and bars. The hotel is well-designed when it was built in the early 90s but management has failed to upkeep the facility. For example, there are three pools but only one works. There is missing wood on the banisters. The cable suspended shelving are broken and the wood that the shelves are made from peeling the stone basin has stains there is not enough towels and no comforter Continental breakfast was a nice touch in the view from the breakfast room is good. The noise level from the drunks in the hotel and on the street made it difficult to sleep.
Stayed 1 night in Dec 2023

6/10 Okay

Vonshae

Liked: Staff & service
Nice place to to stay with a good staff with walking distance of the beach. They have street parking so and a street parking on Sundays.

10/10 Excellent

Paul, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Nov 2023

4/10 Poor

Sandra

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Loved location but the bathroom was dirty, had contaminated water and the jacuzzi was not worth it as it was dirty too.
Stayed 1 night in Nov 2023

2/10 Terrible

Louis

Traveled with partner
The hotel was already closed in business when we arrived there - obviously they did not notify expedia about their closure and we had to pay higher price to stay in a poor condition hotel nearby ... also causing the shuttle bus driver to get a parking ticket (which we had to reimburse for ticket & time & extra service) ...
Stayed 4 nights in Oct 2023

8/10 Good

Arthur, Houston

Stayed 3 nights in Sep 2023

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 17 nights in Aug 2023
Response from Pablo on Aug 25, 2023
Steven agradecemos su comentario y su evaluación, resulta muy estimulante para todo el equipo despedir huéspedes satisfechos. Buen viaje y lo esperamos nuevamente en nuestro hotel.

2/10 Terrible

Blanca Elizabeth Alejo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Service ,terrible, dirty and no parking lot for people with car, and the food terrible , and not enough
Stayed 5 nights in Jul 2023
Response from Pablo on Jul 10, 2023
We sincerely apologize for the poor experience you had during your stay at our hotel. We deeply regret any inconvenience caused and appreciate you bringing these issues to our attention.We are truly sorry for the lack of cleanliness you encountered during your stay. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we take your feedback seriously. We will address this matter with our housekeeping team to ensure that such lapses do not recur in the future.

6/10 Okay

Barbara

Liked: Staff & service
The location is great. I suggest to improve maintenance of the common areas and more attention to the bathrooms. The staff is pretty friendly.
Stayed 4 nights in Jun 2023
Response from Casa Ticul Team on Jun 15, 2023
Agradecemos y valoramos su comentario, Vuelva pronto.

4/10 Poor

Pedro Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Casa Ticul Team on Jun 3, 2023
Agradecemos su estancia con nosotros, saludos.

4/10 Poor

Kimiko

Disliked: Staff & service, amenities, property conditions & facilities
No refrigerator, no hair dryer no restaurant at this hotel they provide breakfast 10min walk restaurant. Staff does not understand American English.
Response from Team on May 2, 2023
Thank you for your comment, it will help us to improve. We wish you a happy day!Best regards

4/10 Poor

ADRIANA

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property is in poor condition, the room was cleaned every day but no towels changed. I was there for 5 days not even once my towels was replaced. I did requested, but was not received. Only the location is good in this place.
Stayed 5 nights in Apr 2023
Response from Roy on Apr 11, 2023
Agradecemos mucho su evaluación. Sin duda nos ayudará a mejorar nuestras instalaciones y servicios para nuestros futuros huéspedes.Fue un placer haberlo recibido con nosotros.

4/10 Poor

Shimon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms ok but shower not clean and don’t have a pressure and gif water take like 7 minutes to get to the shower. Very poor maintenance
Stayed 5 nights in Apr 2023
Response from Roy on Apr 11, 2023
Agradecemos mucho su comentario. Sin duda nos ayudará a mejorar nuestras instalaciones y servicios de mantenimiento para mejorar las estadías de nuestros próximos invitados.Fue un placer haberle recibido con nosotros.

2/10 Terrible

Ben

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything You get towel only after 3 days There is no pressure you cant get a shower Smells bad Old faucet with dirty on it Its not a hotel Its a. Escape room I do not recommend this hotel The employee not help nothing
Response from Roy on Apr 10, 2023
Lamentamos leer que tuvo una experiencia poco agradable. Sin duda nos ayudará a mejorar nuestras instalaciones y servicios para nuestros próximos invitados.Fue un placer haberle recibido con nosotros.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Na
Stayed 1 night in Mar 2023
Response from Departamento Comercial. on Mar 18, 2023
Muchas gracias por su preferencia ¡ es un placer poder servirle y deseamos muy pronto tener la oportunidad de atenderla nuevamente.

6/10 Okay

William

Disliked: Staff & service
Basic hostel-like hotel situated on the busy tourist walking street, 5th Avenue. No elevator. Close to everything.
Stayed 5 nights in Mar 2023
Response from Departamento Comercial. on Mar 18, 2023
We appreciate your preference and your comments are very valuable to continue improving our services.

6/10 Okay

Elisabeth

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Serious maintenance let down everywhere you look. The cleaning ladies and breakfast staff are great!
Stayed 14 nights in Feb 2023
Response from Departamento Comercial. on Mar 18, 2023
We appreciate your preference and your comments are very valuable to continue improving our services.We are already working on maintenance improvements to our hotel.

4/10 Poor

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator, no blanket for the bed, no bedside lights, property looked worn down. Needs to close and renovate.
Stayed 1 night in Mar 2023
Response from Roy on Mar 6, 2023
Agradecemos mucho su evaluación. Sin duda nos ayudará a mejorar nuestras instalaciones para nuestros próximos invitados.Fue un placer haberlo recibido con nosotros.

2/10 Terrible

Jorge

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Basically, this hotel contradicted all of its positive reviews. The shower had MOLD in and around the space, there was absolutely zero hand soap so we had to buy basic hygienic items at a liquor store, and the "continental" breakfast was a huge joke - Each day, you were strictly given 2 scrambled eggs, 2 slices of white bread, a small pre-made coffee and a glass of orange juice. Very misleading and "continental" should be removed from the list of amenities it provides online. It's just a small, basic pre-made breakfast. The only thing that was likable about this hotel was the location. Right in the heart of downtown, so restaurants and other sights are mostly walking distance. Overall, we stayed at 3 hotels during our visit to Cancun, and easily this was the most grotesque hotel we've stayed at...ever. We let front desk staff know of this feedback, and they absolutely agreed, however, it's widely known that management is the issue for why the quality of everything reeks here. Avoid at all costs.
Stayed 2 nights in Feb 2023
Response from Roy on Feb 24, 2023
Lamentamos mucho leer su comentario. Sin duda nos ayudará a mejorar nuestras instalaciones y servicios para nuestros próximos huéspedes.Fue un placer haberlo recibido con nosotros.

6/10 Okay

Hector manuel Alvarado

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location is great. Although you're in the 5th ave. If you have your windows closed you dont hear noises. The cleaning is good, blanquets policies are weird, also the places is not maintained constantly so dont expect to much0
Stayed 6 nights in Jan 2023
Response from Roy on Feb 13, 2023
Agradecemos mucho su evaluación. Sin duda nos ayudará a mejorar el aspecto de nuestras instalaciones.Fue un placer haberlo recibido con nosotros.

2/10 Terrible

Virginia

Traveled with group
Liked: Amenities
Disliked: Cleanliness
I’m not one to complain, but this time, I have to. We stayed for one night due to flight changes. But when our group arrived we only had one room due to a pipe leak and not two.We were moved to another place down the street that was discussing and had bed bugs when we checked. My husband and I went back to our friends room and stayed on there double bed with them. You can only imagine the sleep we had. These rooms were booked long before our arrival. We were travelling for 16 hours and arrived to this mess at 2:30 am. Not to mention how none of us showered when got up because the room was dirty and smelt like mould and musty. Will never stay there again!
Response from Roy on Dec 30, 2022
Lamentamos mucho leer su comentario. Sin duda nos ayudará a mejorar nuestra gestión de las habitaciones para que esto no vuelva a suceder.Fue un placer haberlos recibido con nosotros.

8/10 Good

Matthew

Traveled with family
Liked: Staff & service
Easy access to 5th Avenue shopping and restaurants. The hotel is a bit run-down, but the hotel staff was warm and helpful. No blankets on the beds was a bit of a surprise. Only a sheet. The breakfast was cooked to order in a fun setting.
Stayed 1 night in Dec 2022
Response from Roy on Dec 19, 2022
Agradecemos mucho su evaluación. Sin duda nos ayudará a seguir brindando el mejor servicio y mejorar las instalaciones de la propiedad.Fue un placer haberlo recibido con nosotros.

2/10 Terrible

Kathy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Roy on Dec 6, 2022
Lamentamos que su estadía no haya sido confortable.Fue un placer haberla recibido con nosotros.

6/10 Okay

Kernal

Liked: Room comfort
Stayed 3 nights in Nov 2022
Response from Roy on Dec 3, 2022
Agradecemos su evaluación. Fue un placer haberlo recibido con nosotros.

4/10 Poor

Carlos

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water some times no water at all bad wifi cable doesn’t work, I’m general the whole building needs a renewal.
Stayed 5 nights in Nov 2022
Response from Roy on Nov 21, 2022
Agradecemos mucho su comentario. Sin duda nos ayudará a revisar y verificar mejor nuestros servicios ofrecidos. Lamentamos que su estadía no haya sido confortante.Fue un placer haberlo recibido con nosotros.

10/10 Excellent

Arthur, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Boutique Hotel near 38th Street and 5th Avenue. From here you can walk all over Playa del Carmen. Very friendly staff and beautiful surroundings. Big rooms, modern and very clean!
Stayed 1 night in Oct 2022
Response from Roy on Nov 1, 2022
Agradecemos mucho su reseña. Nos ayudará a seguir brindando el mejor servicio y nos agrada saber que tuvo una estadía confortable.

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gracias por la hospitalidad, en particular a Julián que se porto muy bien el chico. Thank you for the hospitality right in front of the action. Your door step is la Quinta Ave which was convenient and made everything accessible
Stayed 1 night in Jul 2022
Response from Roy on Oct 15, 2022
Nos complace el saber que haya tenido una estadía muy confortable con nosotros. Fue un placer haberla recibido con nosotros.

8/10 Good

Oumary

Liked: Cleanliness, staff & service, amenities
The location they clean the rooms everyday
Stayed 2 nights in Sep 2022
Response from Roy on Sep 21, 2022
Agradecemos mucho su tiempo para darnos un comentario.Fue un placer haberle recibido con nosotros.

6/10 Okay

Richard

Traveled with partner
Liked: Staff & service
Very good value but just a bed to sleep in. The staff was very friendly and accomidating. The property can use updating but for the $$ it was fine.
Stayed 1 night in Sep 2022
Response from Roy on Sep 6, 2022
Agradecemos mucho su comentario, nos ayudará a seguir brindando el mejor servicio y a actualizar nuestras páginas para una correcta información.

2/10 Terrible

Artem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is one of the worst in PDC
Stayed 3 nights in Aug 2022
Response from Roy on Sep 5, 2022
Lamentamos que su estadía no haya sido placentera. Mejoraremos nuestros servicios.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Casa Ticul Team on Aug 26, 2022
Agradecemos mucho su puntuación hacia nosotros, esperamos con gusto su regreso

8/10 Good

Marisol

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
We stayed here from August the 4th - 6th. The place is very affordable if you want to be within walking distance from the beach, food/restaurants, night life. We were on the highest room with ton of luggage and no elevators so that was kind of difficult but nothing my son and I could not manage. Breakfast was delicious and so affordable. This is no 4-5 star hotel but it is kind of cool in its own way (plenty of stairs) and the staff was AMAZING!! They went above and beyond in making us feel comfortable and cleaned (swept/mopped) every day, made our beds. Big shower with double rainfall shower heads so two of us could shower at once. Not the most water pressure but manageable. For a small hotel it still had a nice pool! Great Job yo the whole staff! We were gone most day on excursions and what not but this was perfect for the first few nights of our stay based on our itinerary…no point in paying $500/night at a resort that you aren’t going to enjoy the all inclusive amenities. We did eventually go to an all inclusive resort the second half of our trip but I would definitely stay here again and recommend if you are on a budget.
Stayed 2 nights in Aug 2022
Response from Roy on Aug 13, 2022
Agradecemos mucho su tiempo para darnos una reseña y plasmar todas sus comodidades y percepción de nuestro hotel. Nos ayudará mucho a seguir dando el mejor servicio por parte de todo nuestro equipo. Fue un completo placer haberlos recibido con nosotros. Les deseamos un feliz viaje y esperemos recibirlos nuevamente.

8/10 Good

Graciela Samara

Stayed 4 nights in Aug 2022
Response from Roy on Aug 9, 2022
Agradecemos mucho su tiempo para darnos una puntuación, fue un placer haberla recibido con nosotros.

10/10 Excellent

Alan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación, no son las mejores condiciones de la habitacion, pero vale calidad y precio
Stayed 2 nights in Aug 2022
Response from Roy on Aug 4, 2022
Agradecemos mucho su comentario, nos ayudará a mejorar en lo posible nuestras habitaciones. Fue un placer haberlo recibido con nosotros.

10/10 Excellent

Patricia

Stayed 2 nights in Jul 2022

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very comfortable and the breakfast included in the reservation was delicious. Staff is very friendly and accomodating. One caveat for those people with limited mobility would be that the stairs are a challenge and there is no elevator.
Stayed 3 nights in Jul 2022
Response from Roy on Aug 1, 2022
Valoramos mucho su comentario, nos ayudará a seguir brindando el mejor servicio posible. Fue un placer haberla recibido con nosotros.

10/10 Excellent

Rudolph P

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was well presented
Stayed 3 nights in Jul 2022
Response from Roy on Jul 27, 2022
Fue un placer haberlo recibido con nosotros.

8/10 Good

Froylan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Small but very attentive staff and make you feel and home Property needs some upgrades but overall good for the price I would gladly recommend this property to friends and family
Stayed 4 nights in Jul 2022
Response from Roy on Jul 25, 2022
Agradecemos mucho su tiempo para darnos una reseña. Fue un gusto haberle recibido con nosotros.

4/10 Poor

Shaun

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff here were very nice, cleaned well, took care of what was needed. However, I could only get Wifi and phone service outside most of the time. My room's AC was blowing out only warm air, and the room is full of mold. Mold was growing on my bags and my stuff. I got disinfectant spray and wiped it all off but the fact is, I'm going to have to replace a lot of my things now as a result of staying there. I'm a full-time traveler on a budget and it's gonna cost me hundreds of dollars to replace the moldy items. In addition, my sinuses flared up as a result. I don't think changing rooms would have helped much. They were quick to come in and clean and repaint the walls but as I was leaving, you can see the mold coming back. And I even needed a fan to keep the room cool. Again, the staff are ALL amazing! Amazingly friendly and helpful. I just wouldn't stay at this hotel again.
Stayed 19 nights in Jul 2022
Response from Roy on Jul 22, 2022
Lamentamos mucho el moho por nuestro clima y el estado en el que deja las habitaciones. Es una pena que haya tenido ese problema en nuestra propiedad. Agradecemos mucho que resalte el servicio de nuestro equipo. Eso es muy importante para nosotros. Le deseamos un feliz viaje y que tenga unas vacaciones excelentes en La Riviera Maya.