Ratings based on 291 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice small hotel close to the beach.

Posted Feb 2, 2016
Pros: Mentioned above
Cons: Mentioned above
Location: Mentioned above
This hotel is located at the quieter end of 5th avenue so any noise from the street was not noticeable from our room (#15). We did have some neighbours that would leave at 11 pm and return at 4 am on the weekend (thankfully for only 2 nights) that did wake us up due to their loud talking outside our room for almost an hour. I believe the hotel staff did speak to them on the second night. Other than that, it was very quiet. The staff were all very friendly and accommodating in every way possible. We did provide tips to those we interacted with the most but we were certainly not forced to do this, we felt they went the extra mile and earned it. The breakfasts were great and the staff would do their best to prepare eggs as requested. We did provide a picture on our phone of what we wanted on one occasion and they prepared it was shown since some of them did not have good English. My wife had the special of the day each day for the week we were there and there were no repeated specials - all were Mexican style breakfast specials and she enjoyed them all. I would certainly recommend this hotel as long as you do not require a view of the ocean from your room. Our room looked over the indoor pool area. The other thing, I believe has been mentioned, if you have mobility issues and have problems with stairs, do not stay here as there is no elevator. We had two flights of stairs to our room and for breakfast it was one flight up which was the top of the building.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2016
Pros: Mycket tillmötesgående personal
Vad som inte framgår när man bokar är att de flesta rummen mot framsidan på hotellet inte har någon utsikt. Vi fick ett rum längst in i en smal korridor där man inte fick in dagsljus utan gardinerna alltid var fördragna. Det var så mörkt att mörkläggningsgardin inte behövdes. Det är loftgångar så alla bodde med fördragna gardiner p.g.a insyn. På utsidan av loftgången var en form av solskydd så där var också mörkt.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel hreat location

Posted Jan 13, 2016
A great botique hotel that I would recommend to others and would revisit. Only drawbacks, bed was very firm and uncomfortable. My particular room had no place to sit but on the bed. Oh yes, if walking up steps is a problem for you, this is not your hotel. Having said all that, I loved the place.
4 out of 5
Recommended
for Everyone
by A verified traveler from padova

Ottima sistemazione a 5 minuti a piedidallaspiagia

Posted Jan 5, 2016
Hotel valido se si vuole soggiornare in centro a playa del carmen. Nello stesso tempo tranquillo perché ai margini della zona pedonale . Unico neo il rumore dei deumidificatori , secondo me inutili perché basta l'aria condizionata...o introdurre obbligo di utilizzarli solo durante il giorno. Graziosa la Palapa all'ultimo piano per la colazione. Inoltre la direttrice è italiana
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Paul, MN

Great Location, great service, great room.

Posted Dec 18, 2015
Pros: Service, Location, comfort, price.
This was our first stay at Casa Ticul, we stayed 13 nights. This is our 20th trip to Playa in the past 15 years. We have stayed in many Hotels in this end of town, this was our favorite by far. The staff was amazing, the bed was the most comfortable I have ever had in Mexico, the breakfast was perfect, the passes to help cover the cost of Mamitas was perfect. We will be back here next year. I have a new "favorite" hotel in Playa!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2015
Boa localização, atendimento atencioso, bom café-da-manhã
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel-great location-walk to everything

Posted Nov 5, 2015
Pros: very nice and friendly staff
friendly staff, nice pools, great location-surrounded by restaurants and bars, beach and shops all within walking distance
5 out of 5
Recommended
for Getaway With Friends
by Amanda

Posted Nov 1, 2015 on Hotels
Very nice hotel! Very VERY good service!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean hotel rooms

Posted Oct 25, 2015
Clean and friendly staff. Breakfast was simple but amazing. View of the street from the breakfast area was good. Room and bathroom was larger than La Pasion. both great hotel.
5 out of 5
Recommended
for Couples
by Lior

This traveler left a rating score only Posted Oct 19, 2015 on Hotels