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Get an overview of this hotel3-star hotel with restaurant and rooftop terrace

Location

Located in the heart of Playa del Carmen, this hotel is within a 10-minute walk of Yucatek Divers, Playa del Carmen Maritime Terminal, and Central Square. Nuestra Senora del Carmen Catholic Church and Quinta Alegria are also within 10 minutes.

Hotel Features

A restaurant, a rooftop terrace, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and multilingual staff.

Room Amenities

All rooms are individually decorated and offer free WiFi and ceiling fans. TVs come with cable channels, and other amenities that guests will find include showers and desks.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. Public areas are equipped with complimentary high-speed wireless Internet access. For a surcharge, the property provides a roundtrip airport shuttle (available 24 hours) and an area shuttle. This Playa del Carmen hotel also offers a rooftop terrace, tour/ticket assistance, and multilingual staff.

Hotel Cielo is a smoke-free property.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Area shuttle (surcharge) 
  • Beach towels 
  • Beach umbrellas 
  • Free WiFi 
  • Luggage storage 
  • Multilingual staff 
  • Number of buildings/towers - 2 
  • Number of floors - 3 
  • Restaurant 
  • Rooftop terrace 
  • Smoke-free property 
  • Total number of rooms - 18 
  • Tours/ticket assistance 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Air conditioning 
  • Cable TV service 
  • Ceiling fan 
  • Free toiletries 
  • Connecting/adjoining rooms available 
  • Daily housekeeping 
  • Desk 
  • Free WiFi 
  • Hair dryer (on request) 
  • Individually decorated 
  • Individually furnished 
  • Iron/ironing board (on request) 
  • Private bathroom 
  • Shower only 
  • Television 
  • Turndown service 

Where to Eat

Carboncitos - This family restaurant serves breakfast, lunch, and dinner. Open daily.

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Windsurfing nearby 
  • Sailing nearby 
  • Scuba diving nearby 
  • Water skiing nearby 
  • Scooter/moped rentals nearby 
  • Hiking/biking trails nearby 
  • Bicycle rentals nearby 
  • Skydiving nearby 
  • Ecotours on site 
  • Game drive nearby 
  • Ziplining nearby 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

Check-out time is Noon

Payment types

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Minimum Spring Break check-in age is 18 years old.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No cribs (infant beds) available

No rollaway/extra beds available

No elevators

No pets or service animals allowed

Noise-free rooms not guaranteed

Fees

The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: MXN 850 per person (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Cielo Hotel
  • Cielo Playa del Carmen
  • Hotel Cielo
  • Hotel Cielo Playa del Carmen
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.


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