Book your room at Hotel Cielo
Standard Room, Ground FloorMax Occupancy: 2 guests (up to 1 child, 1 infant)
Standard RoomMax Occupancy: 2 guests (up to 1 child, 1 infant)
Standard Room, 1 King Bed, BalconyMax Occupancy: 2 guests (up to 1 child, 1 infant)
Family Room, BalconyMax Occupancy: 4 guests (up to 3 children, 2 infants)
Get an overview of this hotelFamily-friendly hotel with free breakfast and restaurant
This family-friendly Playa del Carmen hotel is located on the Strip, within a 10-minute walk of Yucatek Divers, Quinta Alegria, and Central Square. Nuestra Senora del Carmen Catholic Church and Playa del Carmen Maritime Terminal are also within 10 minutes.
Along with a restaurant, this smoke-free hotel has a rooftop terrace and a 24-hour front desk. Free continental breakfast and free WiFi in public areas are also provided. Additionally, tour/ticket assistance, multilingual staff, and wedding services are onsite.
All rooms are individually decorated and offer free WiFi and ceiling fans. TVs come with cable channels, and other amenities that guests will find include laptop-compatible safes and showers.Information missing or incorrect? Tell us!
The hotel offers a restaurant. A complimentary breakfast is offered each morning. High-speed wireless Internet access is complimentary. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. This family-friendly hotel also offers a rooftop terrace, tour/ticket assistance, and multilingual staff.
Hotel Cielo is a smoke-free property.
- 24-hour front desk
- Airport transportation (surcharge)
- Area shuttle (surcharge)
- Babysitting or childcare (surcharge)
- Beach towels
- Beach umbrellas
- Free breakfast
- Free WiFi
- Luggage storage
- Multilingual staff
- Number of buildings/towers - 2
- Number of floors - 3
- Rooftop terrace
- Smoke-free property
- Total number of rooms - 18
- Tours/ticket assistance
- Wedding services
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
- Air conditioning
- Cable TV service
- Ceiling fan
- Free toiletries
- Connecting/adjoining rooms available
- Daily housekeeping
- Free WiFi
- Hair dryer (on request)
- In-room safe (laptop compatible)
- Individually decorated
- Individually furnished
- Iron/ironing board (on request)
- Private bathroom
- Shower only
- Turndown service
Where to Eat
A complimentary continental breakfast is served each morning between 7:30 AM and Noon. An additional cooked-to-order breakfast is served daily (subject to charges).
Carboncitos - This family restaurant serves breakfast, lunch, and dinner. Open daily.
Nearby Things to Do
The recreational activities listed below are available either on site or nearby; fees may apply.
- Windsurfing nearby
- Sailing nearby
- Scuba diving nearby
- Water skiing nearby
- Scooter/moped rentals nearby
- Bicycle rentals nearby
- Hiking/biking trails nearby
- Skydiving nearby
- Game drive nearby
- Ecotours on site
- Ziplining nearby
Check-in time starts at 3 PM
Minimum check-in age is 18
Check-out time is noon
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children under 12 years old stay free when using existing bedding.
You need to know
Extra-person charges may apply and vary depending on hotel policy.
- Minimum Spring Break check-in age is 18 years old.
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
No cribs (infant beds) available
No rollaway/extra beds available
No pets or service animals allowed
Noise-free rooms not guaranteed
- Resort fee
- Airport shuttle fee: MXN 650 per person (roundtrip)
We should mention
A resort fee is included in the total price displayed. Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.