Get an overview of this hotel3-star Playa del Carmen hotel in Centro with restaurant

Popular property highlights

Free WiFi
Restaurant
Smoke-free property
24-hour front desk
Multilingual staff

Location

Located in Centro, this hotel is within a 10-minute walk of Yucatek Divers, Playa del Carmen Maritime Terminal, and Central Square. Nuestra Senora del Carmen Catholic Church and Quinta Alegria are also within 10 minutes.

Hotel Features

A restaurant, a rooftop terrace, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and multilingual staff are onsite.

Room Amenities

All rooms are individually decorated and offer free WiFi and ceiling fans. TVs come with cable channels, and other amenities that guests will find include showers and desks.

 Guest Highlights

  • Good location
  • Beach
  • Onsite restaurant
  • Helpful staff
  • Clean guestrooms

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. For a surcharge, the property provides a roundtrip airport shuttle (available 24 hours) and an area shuttle. This Playa del Carmen hotel also offers a rooftop terrace, tour/ticket assistance, and multilingual staff.

Hotel Cielo is a smoke-free property.

  • Safe-deposit box at front desk 
  • Area shuttle (surcharge) 
  • Luggage storage 
  • Rooftop terrace 
  • Breakfast available (surcharge) 
  • Concierge services 
  • 24-hour front desk 
  • Beach umbrellas 
  • Tours/ticket assistance 
  • Restaurant 
  • Beach towels 
  • Total number of rooms - 18 
  • Number of floors - 3 
  • Free WiFi 
  • Number of buildings/towers - 2 
  • Airport transportation (surcharge) 
  • Smoke-free property 
  • Multilingual staff 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Connecting/adjoining rooms available 
  • Ceiling fan 
  • Air conditioning 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Free toiletries 
  • Shower only 
  • Hair dryer (on request) 
  • Desk 
  • Iron/ironing board (on request) 
  • In-room safe (surcharge) 
  • Television 
  • Cable TV service 
  • Free WiFi 
  • Individually furnished 
  • Individually decorated 

Where to Eat

Cooked-to-order breakfasts are available for a surcharge.

Carboncitos - This family restaurant serves breakfast, lunch, and dinner. Open daily.

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site 
  • Game drive nearby 
  • Bicycle rentals nearby 
  • Water skiing nearby 
  • Hiking/biking trails nearby 
  • Skydiving nearby 
  • Sailing nearby 
  • Windsurfing nearby 
  • Scuba diving nearby 
  • Scooter/moped rentals nearby 
  • Ziplining nearby 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Minimum Spring Break check-in age is 18 years old.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
No rollaway/extra beds available
No cribs (infant beds) available
Noise-free rooms not guaranteed
No elevators
No pets or service animals allowed

Fees

The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between MXN 80 and MXN 300 per person (approximately)
  • An in-room safe is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Cielo Hotel
  • Cielo Playa del Carmen
  • Hotel Cielo
  • Hotel Cielo Playa del Carmen
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.


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