Get an overview of this hotelHotel in Playa del Carmen with outdoor pool and 24-hour front desk


Located in the heart of Playa del Carmen, this hotel is within a 5-minute walk of Yucatek Divers and Playa del Carmen Maritime Terminal. Central Square and Nuestra Senora del Carmen Catholic Church are also within 10 minutes.

Hotel Features

Along with an outdoor pool, this hotel has a 24-hour front desk and free WiFi in public areas.

Room Amenities

All 34 rooms offer free WiFi, minibars, and flat-screen TVs with cable channels. Room service, down comforters, and ceiling fans are among the other amenities available to guests.

Hotel Amenities

Hotel Amenities

Hotel Hacienda Del Caribe features an outdoor pool and room service (during limited hours). High-speed wireless Internet access is complimentary. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and a shuttle from the airport to the hotel.

  • 24-hour front desk 
  • Airport transportation - pickup (surcharge) 
  • Airport transportation (surcharge) 
  • Breakfast available (surcharge) 
  • Free WiFi 
  • Number of buildings/towers - 1 
  • Number of floors - 3 
  • Outdoor pool 
  • Total number of rooms - 34 


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Air conditioning 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Ceiling fan 
  • Climate control 
  • Free toiletries 
  • Daily housekeeping 
  • Desk 
  • Down comforter 
  • Flat-panel TV 
  • Free WiFi 
  • Hair dryer 
  • In-room safe 
  • Iron/ironing board (on request) 
  • Minibar 
  • Private bathroom 
  • Room service (limited hours) 
  • Shower only 

Where to Eat

Room service (during limited hours) is available.

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Sailing nearby 
  • Scooter/moped rentals nearby 
  • Bicycle rentals nearby 
  • Golf lessons available nearby 

Hotel Policies


Check-in time starts at 3 PM

Minimum check-in age is 18


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 7 years old stay free when using existing bedding.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Minimum Spring Break check-in age is 21 years old.

No pets or service animals allowed

Parking height restrictions apply

No rollaway/extra beds available

No elevators

Please note: breakfast in served at a partner property, located 4 blocks away from the Hacienda Del Caribe by Encanto.


The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: USD 80 per room (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Children 7 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property. Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

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