Ratings based on 232 Verified Reviews

3.4 out of 5
74% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Houston

Potentially an excellent place, but disappointing.

Posted Dec 25, 2016
Pros: The location, the ocean view from the room, the room being cleaned daily.
Cons: For this hotel to be recommended, it needs WiFi, television, reasonable free breakfast, and functioning restaurant.
Location: Just hanging out on the beach, snorkeling at the reef or just from the beach, diving, swimming, catamaran sailing - 2 miles walk, good restaurants.
We have been there a couple of times, because of the location, the beach, and the ocean view. Being under new management, the hotel has been just renovated. The rooms on the second floor have now spacious terraces overlooking the ocean. The beach has now more "palapas" and chezlongs. So, the place has a lot of potential, but..... it's still work in progress. Many features in the hotel description are just missing. In particular, there is no WiFi, except in a 30 foot radius from the receptionist, no TV whatsoever. The complimentary "American breakfast" is a joke: it consist of coffee, fruit, juice, and two slices of toast with little butter and jam, if you wait enough at your table expecting the real breakfast to come. The restaurant, which could be very attractive with its beach front terrace, is practically defunct, except for a cocktail or beer.
5 out of 5
by A verified traveler

Wonderful Visit

Posted Oct 12, 2016 on Hotels
Great experience in a small town with very hospitable people, welcoming and very helpful. Definitely will be here again.
1 out of 5
by A verified traveler

Posted Sep 28, 2016 on Hotels
this was to be cancelled and the 29th as well! We arrived at almost 11:30 at night and the hotel was under construction with NO electricity, running water OR BEDS!!! AND, we were never notified. We continued to drive around this little stretch of Puerto Morelos way past midnight looking for a place to stay!!!!!!!!!!!!!!!!!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2016 on Hotels
5 out of 5
by terry from Vegas

Island fun

Posted Aug 28, 2016 on Hotels
Romantic getaway
3 out of 5
Recommended
for Everyone
by A verified traveler

Great views

Posted Aug 16, 2016
Pros: Great views. The beach is within throwing distance.
Cons: Bathrooms need updating. Wifi only works in lobby.
Location: Good food nearby. Local shops all over the place.
Hotel is older and need of some minor repairs and updates. Great views and staff make up for it. Great food within walking distance. Quiet town. I would return.
3 out of 5
by A verified traveler

nice

Posted Aug 13, 2016 on Hotels
The hotel price was good for the location...On the beach
2 out of 5
by Juan Joel

This traveler left a rating score only Posted Aug 13, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2016
Excelletn hotel ocean front, basic but clean and quiet
1 out of 5
by A verified traveler

Bad

Posted Jun 15, 2016 on Hotels
No wifi in room as advertised, No water the day we arrived so couldn't use the toilet, when the water did come on there was no hot water, TV not working, Pool half full and unusable, Power went out through the night so no AC, Have to pass the pool deck chairs over the wall down to the beach as there was only three old ones on the sand and being used, in need of major renovations.
Comment from Hotel Management
Jul 1, 2016 by HM, Hotel Management
Thank you, we are working in those coments