Ratings based on 92 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2016 on Orbitz
Pros: Location, staff, kitchen, pool
Cons: The hot water only worked one day out of 7.
Friendly staff, close to stores, restaurant and beach. They have a lovely little pool. It was mostly quiet and very clean. There is a great communal kitchen we often used. They had safe and free parking for our rental car.
4 out of 5
Recommended
for Couples
by A verified traveler from British Columbia

Nice place in the middle of a "very" busy town.

Posted Feb 27, 2016
Pros: Very peaceful and clean with great staff.
Cons: Beds were a bit hard.
Location: Lots to do if you like to party and shop.
The staff were great and the hotel was very pleasant. Playa has become very, very busy with lots of traffic and people. The local shop keepers harass you constantly to buy stuff and everything costs money. Also if the wind is blowing the right way you can hear the music on 5th avenue all night to 5:30 in the morning. Without the peacefulness of this little hotel the place would be over the top and no fun unless all you want to party.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 24, 2016 on Hotels
4 out of 5
by Nicola from Ottawa, ONtario

Nice little hotel

Posted Dec 23, 2015 on Hotels
Very nice hotel. Far enough off away from Fifth to be quiet and close enough to everything to be convenient. Knowledgeable and friendly staff who were always happy to help. Would certainly stay here again.
5 out of 5
by Jean from Regina Sask Canada

Posted Dec 2, 2015 on Hotels
The only downfall would be the mattress which was too hard which could use a memory foam to make it more comfortable. The staff are accommodating and curtious. The breakfast was awesome which was included in the rate. We would recommend it to our friends
4 out of 5
by A verified traveler

Posted Oct 26, 2015 on Hotels
Great value for money. Hotel is spotless. David runs a great hotel and is super helpful with restaurant and sight seeing advice. It's away from the tourist strip which was good - no 'in your face' touts. Great to be in the real Playa instead of the saccharine resorts.
5 out of 5
Recommended
for Couples
by A verified traveler from St. Louis, MO

Peaceful Yet Close to Beach and Shopping

Posted Oct 11, 2015
Pros: Everything. So very friendly! Lindsey assisted me when I needed to do some pertinent work. Allowed me to use here laptop when connection was poor.
Cons: Mattress a little hard...but really...I can't think of much. Just loved it!
Location: Go for walks....WalMart near by...local food. Ask the staff for suggestions. Great places for coffee, breakfast..and cheap.
INCREDIBLE! Will plan on coming back again and again. The staff, owner - Lindsey, and staff David and Roberto were fantastic. Ready to cater to you and answer any questions. Nice pool and cooking area provided beautiful setting for dinner with a serene atmosphere. Close to the action, yet far enough for quiet. Close to the beach and shopping at Wal-Mart. Sidewalks can be a little treacherous - just watch where you're walking. Safe, but don't be gawking and sightseeing and have a fall. Beautiful hotel. Water available at all times in the lobby. Even coffee in the morning.
Comment from Hotel Management
Oct 16, 2015 by Hotel Manager, Hotel Management
Dear u2boy; Thank you for sharing your comments, it will be a pleasure to have you with us again, and for you to know, we have updated our internet signal, so now we have internet access in all rooms, see you soon!!!! Marcel.
4 out of 5
by Roger from Miami

Central location but quirky hotel

Posted Jul 30, 2015 on Hotels
The staff at the Lunasol were very helpful and pleasant, but my room was just behind the front desk and the two windows in the room both looked directly at common areas of the hotel. In other words, both blinds had to be closed to get any privacy, so there was no view at all. Also, the TV in the room was a vintage 15" with basically no English-language channels. That's no big deal for most people but worth knowing for others. The location is fantastic and I liked the breakfast box each morning.
Comment from Hotel Management
Dec 19, 2015 by Manager, Hotel Management
Hello, Roger; Thank you for sharing your comments with Us, it is very important for Us to learn from our guests how to become a better hosts, and through your comments i am pretty sure we will. I have good news, we started to change our Tv's for Flat Screen, led tv, so i am pretty sure you will enjoy them next time you come, also we are checking your comments about the noise, unfortunately our property only offers our beautiful garden or view pool, we are not a beach hotel, but i hope that in your next visit you enjoy the changes we have madre. Warm Regards; Marcel Juarez
4 out of 5
by A verified traveler

Great service

Posted Jul 6, 2015 on Hotels
It was a nice experience and great service. The front desk person, David, was very helpful providing valuable information on places to eat and other.
Comment from Hotel Management
Nov 28, 2015
Dear Verified traveler; Thank you for sharing your concerns with Us, it is very important for LunaSol to know that the people running the front desk shifts, are happy to attend our guests, the most important part of this Hotel. Thank you for your visit to Mayan Riviera, we hope to have you back soon. Warm Regards from Paradise. Marcel Juarez
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee USA

Family trip. Great Stay.

Posted Jun 30, 2015
Pros: Quiet & calm atmosphere.
Cons: Better wifi. Our room was close to pool and had to go to lobby to use wifi.
Location: Beach access with short walk. Plenty of restaurants within in walking distance. Close proximity to ADO and Collectivo.
Clean, affordable, and close to downtown. Staff very helpful on recommending food and excursions.
Comment from Hotel Management
Sep 26, 2015 by Manager., Hotel Management
Dear john; Thank you for sharing your comments with us, it is a pleasure for us to have this kind of feedback from our guests, it help us to achieve new goals, and to go over our guests travel expectations. Since Sept. 1st; we have wifi all over the property, so come back soon and try it!