8/10 Good
Gregory Paul
Traveled with family and small children
Apr 24, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice stay. The grounds were kept in excellent shape, very beautiful garden and property. Very kind staff for the most part. The food was okay over all, eventually we found the things to eat which were really great and worth it (Mexican food of course, no surprise) - note however the a la carte menus were not very good (and were a bit hard to get a booking at a time you wanted). Finally, as other commenters mention, the beach was not good because of the algae which was a bit disappointing not to being able to snorkel. The staff definitely try to keep the beach clean though, so this is not their fault.
One negative thing to mention: we were travelling with a 7 month old baby. We had to leave for the airport for at 4PM and we had to check out at noon. We asked the front desk if we could have a late check out so we could put the baby for a nap in the room, and they said we can only do this for a fee. This was really quite disappointing at a family resort. We ended up avoiding the fee and put the baby to nap in the lobby (in baby carriage) as the heat was too intense outside. I wish they had been more flexible due to the young age of our child.
Gregory Paul
Stayed 7 nights in Apr 2024