The property is very clean & well-maintained. The staff were very nice & attended to all our needs. Check-in was a breeze. The reception people though, need to be a little bit more friendly & helpful.
Comment from Hotel Management
Sep 5, 2016 by Ricardo Bustamante, Hotel Management
Thank you for taking the time to post a comment regarding your recent stay at Hotel Marina El Cid Spa & Beach Resort. We really appreciate your feedback and are pleased to learn that you enjoyed your stay in our Hotel, our facilities, staff, location and, most importantly, the service provided. Your encouraging and motivating comments will be passed on to our team and we would like to take this opportunity to thank you on behalf of them. I think your comments are very accurate and should provide great advice to future travelers, which is what it is all about on Expedia.com.
I would like to apologize for the inconveniences that you experienced with the Mediterranean restaurant and with our concierge. Please accept my sincere apologies as I can appreciate that this was a serious disruption during your stay. We have immediately implemented methods to ensure that there are no further complaints.
We pride ourselves in providing unique hospitality experiences and superior service. Thank you for taking the time to let us know how we can improve. It is important to us that we take the feedback given to us by our guests as a tool to improve so that we continue to exceed your expectations.
We look forward in welcoming you back and remain at your entire disposal for any assistance you might require.