Ratings based on 295 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Sep 2, 2015
Stayed for honeymoon in oceanfront room. Great experience. The service was amazing. Food was great - did have some trouble when trying to book restaurants for the week but went back each day and they found openings. Buffett had just as good of food though so no worries. Pool's were very nice. Drinks were plentiful. Was some seaweed in ocean but we were perfectly happy being on beach then going to pool when we wanted to get in the water.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Can't wait to return back !!

Posted Aug 30, 2015
The experience at this hotel is very hard to beat. The location , the decor the hotel staff were superb. I can't fault the cleanliness of the hotel .. And I am extremely fussy. The evening entertainment was good.we dined at the Italian and the buffet which were both excellent. The beach and swimming pools were delightful & looked picture post card. We had a brilliant honeymoon here & will definitely come back here again
Comment from EPC
Aug 31, 2015 by Quality Manager Mexico, EPC
First of all, thank you for share with us your recent honeymoon experience among us, it was our pleasure to welcome you and serve you in this special occasion. It is such an honor to know that you enjoyed every part of our resort and we are glad that you liked our grounds, pools, beach, entertainment shows and food in our a la carte restaurants and the buffet. Once more, thank you for your review. We hope you give us the honor of welcoming you back for your 1st wedding anniversary. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great service and wonderful stay!

Posted Aug 28, 2015
Pros: It was very relaxing and the service was great! We were impressed by the quality of food at the buffets and specialty restaurants.
Location: We took a private tour to Chichen Itza & Cenote Ik Kil. There are other options of places to visit but the resort was so nice, we didn't want to leave
We were smart enough to book an early flight so we got to the hotel around 12:30 or 1. We checked in and they gave us a free upgrade to Ocean View Suite to celebrate our new engagement but said the room wasn't available till 2:30. They let us leave our suitcases with the bell boys and gave us a map of the property so we could have lunch while we wait. The service was excellent and the food at the buffets and specialty restaurants were very good. We tried room service for breakfast one morning but didn't like it as much and realized that there were way more great choices at the breakfast buffet. We spent most of our time at the main salt water pool. There was almost never a wait for a drink. You would need to go early to secure a cabana by the pool but generally, there were some beach chairs around to use. We left on a Tuesday so we were able to get a late check out at 2pm. This was great because we had a late brunch, spent time in the pool with drinks then went back to the room to shower before leaving.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hoboken, NJ

Great Vacation- Wish I was still there!

Posted Aug 25, 2015
Pros: Staff was great. Always willing to go above and beyond to get what you ask for or the closest thing if what you wanted is available. AMAZING
Cons: Room is not as cold as it can be. Even with air all the way down- we would get hot at night. I think there are motion sensors that
Location: Did not leave the resort- There is enough going on that you don't have to leave! :)
Amazing hotel. my 4th trip to an Iberostar resort. 2nd trip to a Grand Iberostar. Amazingly beautiful hotel. Staff great! Room very nice. Gave us all we needed & asked for including: a personal bottle of vodka & specific mixers for our room, champagne on ice & a beautiful rose petal display & bath for our anniversary, specific number of items in the mini bar daily (budweiser for the hubby). Room turn down service nightly was great. MOST comfortable bed I've ever slept in! Pool & pool bar are where we spent the majority of our days. Many activities offered daily: bingo, contests, sports etc. just wish they announced some things they had to offer daily- on a sheet under the door in the morning or something. We ended up doing a bike tour that was free with the star friends but this wasn't announced- we had to basically ask all about it or wouldn't have even known about it. Love the star friends & bartenders. Didn't have any problems the whole time. Food -A+ Drinks- A+ We loved both the buffet as well as the Italian, Surf & Turf & Hibachi. Recommend Surf & Turf & Italian as best ones. Also the International Buffet night was great for fresh seafood & endless sushi! Room service at 2am- GREAT! Went & checked out the other 4 resorts in the huge compound & they are nice but the GRAND is so much better & quieter without the kids- also much less crowded than the 4 others. Lastly find out when karaoke night is at the music bar SUCH a fun time after the nightly show
Comment from EPC
Sep 1, 2015 by Quality Manager Mexico , EPC
We sincerely appreciate the time you invested to share your kind review and we feel privileged to have had the opportunity to serve you. It is our pleasure to read that you enjoyed every part and facilities from our resort like grounds, rooms, buffets, a la carte restaurants, some entertainment activities and our friendly staff. I appreciate your suggestions regarding the entertainment program; I will forward this to our Entertainment Manager. Concerning the temperature for the room, we will check this with our Management and Maintenance Department; they are constantly working in areas to be improved. All our facilities follow a maintenance standard roll in order to try to keep our areas and rooms impeccable. We do hope that those details don’t change your perspective and your experience from us and we look forward to have the opportunity to welcoming you back in a near future. Kind regards,
5 out of 5
Recommended
for Couples
by A verified traveler

This place over delivered.

Posted Aug 10, 2015
The staff was very friendly and went above and beyond.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Beautiful hotel! Amazing staff!!

Posted Aug 8, 2015
Staff at the hotel are so kind and attentive. Hotel is beautiful and very clean. Beach leaves a bit to be desired, but the pools make up for that. Restaurants are very good and, again, very clean.
Comment from Hotel Management
Aug 23, 2015 by Quality Manager, Hotel Management
We would like to take this opportunity to thank you for your visit and also for sharing your comments with other travelers. Our friendly staff is very dedicated to their work and pay great attention to achieve customer satisfaction. All our team is looking forward to welcoming you back for your next trip in our country. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from waco tx

Fantastic property

Posted Aug 7, 2015
This is the finest property in Mexico by far. We have stayed here 4 times and they always live up to their 5 star rating. The staff goes out of their way to make sure all of your needs are met. We'll be back
Comment from Hotel Management
Aug 23, 2015 by Quality Manager, Hotel Management
First of all, we would like to thank you for your loyalty to our hotel and for taking the time to write about your experience. It is our pleasure to know that we provided the service you deserve. Once again, thank you for your nice comments; we look forward to seeing you soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx

Definitely Worth Your MONEY!!

Posted Aug 5, 2015
Pros: Everything!
Cons: Nothing
Location: Cirque de Soleil is about a mile away from the resort.
Best experience thus far. So many different activities and the hotel staff waits on you hand and foot. Salt Water pool with swim up bar was pretty cool and got to meet some really nice people. Food was beyond amazing, every restaurant was 5 star. Even their buffet served you Filet Mignon. Make sure you bring a pair of pants, every restaurant requires you to wear pants and you do have to reserve ahead of time. Which is extremely easy, contact the front desk or your butler and they'll do everything for you.
Comment from Hotel Management
Aug 23, 2015 by Quality Manager, Hotel Management
Thank you very much for taking the time to share your experience with us. We are thrilled to know that you had a wonderful vacation and that we exceeded your expectations. Moreover, it is good to read that you liked our pool, delicious food and the service that our staff offered. There is nothing that makes us happier than a guest that leaves satisfied after having spent such a great time away from home. We would like to thank you again and we look forward to your return to our hotel. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Denton TX

Nice Hotel

Posted Aug 4, 2015
Pros: I like the building structure the shows, karaoke night, mariachi! The customer service and the food is perfect.
Location: Sail boat, kayak, golf, walk, ride bike.
Second time staying at the Iberostar Grand Hotel this time we brought our 19 year old daughter along with her friend and they had a blast. The hotel building is spectacular, it feels like you are in a huge palace, especially if you are staying ocean front. The pool area is wonderful, however if you are looking for a cabana by the bar/pool area good luck. My husband and I had to wake up super early and grab one to enjoy later that afternoon. The Golf course is very well kept, but to get a ride back to the hotel was a challenge. I would highly recommend this hotel for families with children 18 and over.
Comment from Hotel Management
Aug 23, 2015 by Quality Manager, Hotel Management
Thank you very much for visiting us and for sharing your lovely review about your experience at our hotel. We appreciate your nice comments about our facilities, entertainment and attentive staff; we are very happy to know that you liked our golf course. Your feedback about the transportation and the sun chairs is really important for us. You can be sure we will share it with the staff on charge in order to improve on these areas. We look forward to seeing you soon. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from TEXAS

Posted Jul 29, 2015
Great staff! Will continue to use Iberostar from now on!!!
Comment from Hotel Management
Aug 6, 2015 by Quality Manager Mexico, Hotel Management
We would like to thank you for your kindly review regarding your recently stay in our hotel, we feel happy to know that we went above your expectations and we look forward to welcoming you back for your next trip at any of our properties around the world. Best regards,