Ratings based on 625 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Chicago

Amazing getaway!

Posted Jul 25, 2016
This was our first all-inclusive vacation and let me tell you the bar is set high!! From the minute you walk in the front door you are treated like royalty. The pool is so relaxing and perfect temperature. Hotel is so clean and the staff is great! All of the food is delicious--you won't go hungry! The only thing that made me a bit sad is that they do not make towel animals, but room service does clean every day, twice a day.
5 out of 5
by A verified traveler

Lovely Stay at Iberostar Grand Hotel Paraiso

Posted Jul 25, 2016
The staff was extraordinary - they consistently went out of their way to make sure all was perfect. Daniel from the spa gave a wonderful massage on the beach - I highly recommend! Galo and Ely always made sure your drinks were full and Ricardo was always helpful both at the pool and beach.
5 out of 5
by A verified traveler

Great resort!

Posted Jul 24, 2016
Pros: food staff beauty of the resort and beach
Location: Saw Cirque du Soleil "Joya"
We stayed at Iberostar Grand Paraiso for the 2nd time, and have also been to Iberostar Grand Rose Hall in Montego Bay, Jamaica, twice. The Grand Paraiso is awesome! The food is great! The chef offered to make me chicken soup, as I was battling a cold. The Japanese restaurant has especially great food, as well as room service! All of the customer service is great! The housekeeping, servers, bar tenders, all are friendly and helpful. Erich was a great instructor at the Boot Camp work out, as well as Oscar, as yoga instructor. You can do as much as you want or as little as you want. The beach was gorgeous; much less seaweed than last year. We enjoyed our ocean front room. The only negative about the room would be the shower water temp frequently fluctuated from hot to cold on it's own. We only attended 2 shows in the evening, as we had seen them last year and simply had a hard time staying awake until 10 pm, as we are normally on EST. I highly recommend Iberostar resorts. I hope to return in the future.
4 out of 5
by A verified traveler from N

Posted Jul 23, 2016
We had a great vacation the resort is beautiful. The staff is there best asset. The food is excellent. The beach is OK. However they charge extra for things like the prestige club where other resorts don't. you pay enough for an ocean front room the prestige club should come with it. We have been to other resorts of the same quality that cost a thousand dollars less. So I don't think we will be back to Iberostar.
5 out of 5
by A verified traveler

Fantastic vacation

Posted Jul 18, 2016
We loved everything about our stay. The hotel is gorgeous and so immaculate. The staff are the most friendly and courteous I have ever encountered. They treat you like royalty! The food in the Italian and Surf n Turf is top notch! Can't wait to return!
Comment from Hotel Management
Jul 29, 2016 by Quality Manager , Hotel Management
We are pleased that you had enjoyed your holidays among us. Thank you for sharing your experience with the online community and hope to have you back soon. Best regards,
5 out of 5
by A verified traveler from oklahoma

Great resort

Posted Jun 30, 2016
Wife and I booked our vacation here after having stayed at one of the other Iberostar resorts twice before. This was our 20th anniversary and when we told them on check in we were upgraded to a beach front room! Very nice place. Everything was very clean, shows were fun, bartenders were generous and everyone was really friendly. Thanks for a great stay!
Comment from Hotel Management
Jul 8, 2016 by Quality Manager Mexico, Hotel Management
We would like to thank you for choosing our hotel for your anniversary vacations. We appreciate your loyalty our brand. We are very happy to read that you enjoyed your upgraded room, shows and drinks and overall you had a pleasant stay. We hope we can have the opportunity to welcome you back in the near future, to this, your Mexican home. Kind regards,
5 out of 5
by A verified traveler

Posted Jun 26, 2016
Enjoyed the adults-only atmosphere. Would stay at again!
Comment from Hotel Management
Jul 8, 2016 by Quality Manager Mexico, Hotel Management
We would like to thank you for choosing us for your vacations. We are very happy to read you enjoyed our hotel’s atmosphere and hope to be able to welcome you back in the near future. Best regards,
5 out of 5
by A verified traveler from Henderson, NV

Paradise!!!!!

Posted Jun 21, 2016
Pros: The resort was beautiful but what makes this hotel stand out is all the staff that is there to make your visit wonderful.
Cons: Can not improve perfection!!!!
Location: The resort has so many things to do within the property all you need is right there.
From the moment we arrived we were treated like royalty. This resort is unbelievable. The staff were awesome! I can not find words to expresses how impressed we were with this resort! The staff went out of their way to make our vacation excellent. Can not wait to go back!!!!!!!
Comment from Hotel Management
Jun 30, 2016 by Quality Manager Mexico, Hotel Management
We highly appreciate that you shared your experience. We would like to thank you in advance for such a flattering review which has allowed us to know we were able to meet and even exceed your expectations. We feel very happy to read you can’t wait to be back. We will be looking forward to welcoming you again. Best regards,
4 out of 5
by A verified traveler from Tx

Beautiful hotel and grounds.

Posted May 22, 2016
The food was a 9 out of 10. The drinks were a 5 out of 10 and they were week. Staff was great. Beach was great. Pool chairs were in short supply. The "welcome package-breakfast" took all day and was deceptive,
Comment from Hotel Management
Jun 17, 2016 by Quality Manager Mexico, Hotel Management
We appreciate that you have taken the time to bring forth your insights regarding your recent stay. We are pleased to read that your dining experience has been to your liking, as well as our beach and our staff. Your comments are the best incentive we can receive. Likewise we regret very much that our drinks were not to your liking because you felt them weak. However, if you ask your waiter or bar tender, they will be happy to help and pour a little more alcohol in them. We hope to welcome you back to our resort for a relaxing holiday. Best regards,
5 out of 5
by A verified traveler from Montvale, New Jersey

It was a pleasure. I will definitely go back.

Posted May 8, 2016
It was amazing experience. The staff was excellent & I will recommend to all.
Comment from Hotel Management
May 17, 2016 by Quality Manager Mexico, Hotel Management
On behalf of all our staff we would like to thank you for your visit and also for sharing your comments. It is good to know that you had an amazing experience while you were at our resort and that you highlighted our staff. It means so much to us. Thank you once again for writing your review. Best regards,