Ratings based on 183 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from MA

Nice beach and pool

Posted Jan 25, 2016
I've stayed here 3 times. It's about 1/2 he ride from airport, good but not great food(it's Mexico not quite US quality). People are very friendly. English is understood by many of the staff. Lots of activities. My son and I especially like the archery. Oh, and the drinks are great!
Comment from Hotel Management
Feb 6, 2016 by Quality Manager Mexico, Hotel Management
We would like to thank you for choosing us again for your vacation. Your preference is highly appreciated. Your encouraging words cheer us up and drive us to keep improving ourselves and offer an excellent service to our guests. We truly hope to have the opportunity to welcome you back in the near future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed staying

Posted Jan 24, 2016
Second time there and after 5 days upgraded to Maya same as last year.
Comment from Hotel Management
Feb 6, 2016 by Quality Manager Mexico, Hotel Management
Thank you for taking the time to write this review. We are honored to have been able to host your family at our hotel for the second time. It will be a pleasure to welcome you back soon! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan, USA

Nice hotel, part of a great Iberostar complex.

Posted Jan 22, 2016
Pros: Location, pool, vicinity.
Cons: Food.
Location: Close to Cirque du Solei, Plaja del Carmen, Airport.
Although it rained a lot, we had good time in the complex; there are a lot of things to do and see.
Comment from Hotel Management
Feb 6, 2016 by Quality Manager Mexico, Hotel Management
We appreciate your review about your experience at our resort.We feel privileged to have had the opportunity to serve you. We would love to be your host once again and offer you, another memorable vacation. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful grounds,pool and beach

Posted Jan 18, 2016
Pros: The staff was very friendly and accommodating. The pool was great and had plenty of seating.
Cons: The tiles around the grounds and pool are very slippery when wet. It would be nice if a non slip material was used.
Location: Nice location not far from the airport. There was a beautiful golf course on the property and transportation was easily arranged for tours.
We went to q destination wedding on the property. Everything was very nice.
Comment from Hotel Management
Jan 26, 2016 by Quality Manager Mexico, Hotel Management
We would like to thank you for choosing us for your vacations, and for taking the time to share your review with others travelers. We hope your stay with us is just one of many you will have. We are looking forward to welcoming you back for your next vacations to Riviera Maya. Sunny regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Loved everything about it.

Posted Dec 6, 2015
Pros: I enjoyed every part of my vacation.
Cons: Everything was perfect. What ever they improve will only make it more better.
Location: Perfect
Perfect.I enjoyed every part of my vacation. The food, shows where perfect.
Comment from Hotel Management
Jan 8, 2016 by Quality Manager Mexico, Hotel Management
We highly appreciate the time you took in writing this enthusiastic review. We are glad to hear that we helped with a memorable family vacations. Comments like yours motivate us constantly to do our best not only to maintain the quality of the service we provide, but also to go beyond our guests’ expectations. It would be a pleasure to welcome you and your family back to our resort in the near future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from g

Great Getaway

Posted Nov 25, 2015
Second time I've taken my family to this resort. Had another great time. Beaches and pool are beautiful. Weather perfect in Nov. Buffet gets alittle boring but speciality restaurants make up for it. Would look forward to planning a return trip sometime.
Comment from Hotel Management
Dec 9, 2015 by Quality Manager Mexico, Hotel Management
We really appreciate your loyalty to our hotel. After reading your comments, you make us feel so proud. Concerning your gastronomic experience in our main buffet, our staff works hard to offer a variety on a daily basis. However, we will take your comments into consideration. We hope to host you in the future. Kind regards,
5 out of 5
Recommended
for Families
by JOSE V from Bogotá

Excelentes Vacaciones

Posted Oct 26, 2015 on Hotels
Estuvimos hospedados la primera semana de octubre con mi familia. El hotel tiene unas instalaciones muy buenas y con todas las comodidades de un hotel todo incluido. La habitación se ubicaba en la villa 15, equidistante a la playa y al lobby por lo cual no tuvimos dificultades con las distancias. El camino era muy agradable, sin embargo demasiados mosquitos, por eso recomiendo que lleven mucho repelente porque terminamos con bastantes picaduras. Las piscinas muy buenas y la playa lindisima, había un poco de sargazo en el mar, aunque el hotel mantenía limpia la arena, pero el sargazo no incomodaba. Una vez lo pasabas, el agua era cristalina y apropiada para hacer un poco de snorkel. La comida deliciosa, en especial el desayuno y la cena buffet. Solo tuvimos derecho a una cena en restaurante de especialidades, fuimos al japonés y nos gustó el show y la comida. Aspectos a mejorar, se podría agilizar un poco el check in y dejar de ofrecer con tanta insistencia la visita a otras instalaciones para conocer paquetes turisticos. Pero en general recomiendo el hotel Iberostar, los empleados muy amables, la comida deliciosa y excelentes instalaciones.
4 out of 5
Recommended
for Everyone
by A verified traveler from Greenwood, Arkansas

Iberostar Paraiso Del Mar-Great Stay

Posted Oct 26, 2015
Pros: Everything was just a short walk away. Lots of things to do day/night.
Cons: Maybe a few more chairs by the pool area. People would put their towel down and save places and they would never come back.
Location: Nice location. Short ride to shop in town about 30 minute ride for 6$.
Easy check in/out. Greeted with a drink upon arrival. Took all our bags to our rooom quickly. Always something to do at this resort. Food was good. Specialty resturaunts were the best. Make reservation soon as you can cause they fill up quickly. Pool is HUGE with several places where it is not real deep. Omar at the pool bar did a great job, made every kind of drink posible and a few we made up! This resort did not have Dr. Pepper soft drink. One of the staff went way out of his way to get a 6 pack out in town and brought it back for my wife. How awsome is that? Took a trip out to town 6$ pp. Was OK but all shops yell at you for just one minute to see their stuff. It got old after a few. Have to go just to experience it once. I did a dive for the first time ever with Dressel Divers Club. It was great and I would do it again. Over all the vacation was great.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx

Hotel was nice... very clean and beach close

Posted Oct 22, 2015
Pros: It was clean, drinks were good, beach was close and clean.
Cons: The spa... The pricing was way to much for the services provided. I would not use them again.
The hotel is nice, it is close to the beach. The food was typical buffet food, breakfast was ok, most items were cold. The lunch and the dinners were good. The beach was nice and clean and the water was good. It rained most of the time we were there but the staff did a good job getting people around in golf carts and umbrellas were provided. Don't use the spa... way over priced and services not very good.
Comment from Hotel Management
Nov 9, 2015 by Quality Manager Mexico, Hotel Management
We are delighted to read that you enjoyed the beach, friendly staff and culinary venues. We realize that the gastronomic experience is a key aspect for the all-inclusive concept. However, we regret that you found several dishes were cold in the breakfast buffet. Your comments have been passed to our Executive Chef for consideration. Concerning your comments about our spa, our staff is professionally certified and offers a wide variety of SPA Sensation treatments. We regret that you found the prices for our treatments to be expensive and the massage service did not fulfill your expectations. We have sent your comments to our Spa manager. We look forward to the opportunity to offer you our hospitality again. Warm regards,
5 out of 5
Recommended
for Couples
by Marcelino from Madrid

Totalmente recomendable.

Posted Oct 18, 2015 on Hotels
Maravillosa la estancia en todo. Solo una pega al restaurante italiano Don Alfredo que fué una cena de mala calidad. De hecho abandonamos la cena a la mitad del plato fuerte.