Ratings based on 165 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Excelente vacacion familiar!

Posted Aug 23, 2015
Nos fascino el hotel, sus instalaciones, el servicio, la comida y las actividades que pudimos hacer con los niños. Además tienen muchos animales que a los niños (y adultos) nos gustó mucho ver. Lo único que podrían mejorar son los jugos de naranja (que no son naturales) y las piñas coladas.
1 out of 5
by A verified traveler from Dallas TX

Don't waste your Time and Money !!

Posted Aug 18, 2015
Pros: 3 resorts in 1
Cons: Staff ,food, and night life shows
It all started when we first arrived we had to carry our own bags off the van and take them to our room . Usually you arrive in a happy place with greetings from the workers at the resort.They literally dump you in the resort to figure it our yourself. This resort is pretty big so you can easily get lost . We had asked one of workers that was driving a golf cart for a ride back to room after dinner he refused to simply turn around and take us until WE had to TIP him $20.00 just to get a ride back to are room. Keep in mind it is an all inclusive resort the only way to get service is to GIVE them MONEY!!! Room service food is HORRIBLE. I asked to get a small portion of food to take to the room at the buffet they offer and I was spoken to like if I was crazy it was 7AM they stated that NO food was allowed to be taken out of the buffet area. I am bilingual and I got to hear how they spoke to each other and all they seemed to be worried about was receiving money instead of just doing there job which was to take care of everyone in the resort with a smile. I have been to several resorts we all know everything is not perfect I understand to TIP if needed and have fun. This resort was so disappointing makes me NEVER want to go back to Playa Del Carmen area ever again in my lifetime.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2015
Decent place to stay but the activity staff has changed since I stayed there last October and now seems less fun and disorganized and less focused. I came again this month because I enjoyed the activity staff and came away very disappointed this visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great vacation!

Posted Aug 13, 2015
Pros: The pools and wildlife throughout the property.
Staff was great. Checked in with Jose at the front desk. He answered all our questions and was a wealth of information during our stay! Lionel the bartender at one of the pool bars was extremely friendly. Food was delicious. In general we had a fantastic time and will be back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Posted Aug 10, 2015
Experience was great. Alot of people.perfect weather.The hotel staff was great, very nice all the workers were very nice. I would go back here for sure. One thing is the resort is enormous and it takes a while to walk everywhere but good thing they have golf carts and pick you up to take you where you need to go. Only bad thing i would say is that the sea weed was very bad this time, but the staff said this was the worst they saw, but this didnt stop us from having fun and enjoying ourselves.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Nice hotel with a lot to do

Posted Jul 15, 2015
There was a lot of walking needed for this place.
Comment from Hotel Management
Jul 27, 2015 by Quality Manager Mexico , Hotel Management
Thank you for investing the time to share your opinion about your recent stay. We are glad that you enjoyed the different activities. Even though the hotel complex is extensive, most locations are just a 10-15 minute walk. We would like to mention that we have trains and golf carts that assist our guests in getting around the hotel. We hope that the distances within the hotel complex did not distract you from fully enjoying your vacation here. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Very family oriented

Posted Jul 2, 2015
resort very clean food great nice friendly easy access a lot of golf carts to get around all staff is very helpful. Very kid friendly family oriented
Comment from Hotel Management
Jul 27, 2015 by Quality Manager Mexico, Hotel Management
We would like to take this opportunity to thank you for your review. Our staff is always happy to hear that guests have truly enjoyed all aspects of their vacations. Thank you for your comments about our friendly staff and fast golf cart internal transportation support. We hope to host you once again in the near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Johnsburg, IL

Family trip at Iberostar

Posted Jun 1, 2015
Pros: Pools
Cons: food variety
Location: It is a beautiful location and the beach is great not too far from Playa Del Carmen
Love Iberostar, had a great family trip. This was first time at Iberostar Paraiso Del Mar but have been to Iberostar Tucan/Quetzal. All of the Iberostar resorts are great. This one had the best pool and pool bars. The staff was great and everything about the resort was top notch.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Awesome resort

Posted May 19, 2015
This resort is wonderful place to spend vacation. Staff is nice and polite providing excellent service. Iberostar provides high quality service. We enjoyed everything: food, rooms, beach. We would recommend this place for vacation.
Comment from Hotel Management
Jun 6, 2015 by Quality Manager Mexico, Hotel Management
Thank you for your review. Your mention of our cuisine, room, beach and friendly staff are also greatly appreciated. We were pleased to hear that your expectations had been met and look forward to the chance to host you again soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Tropical Paradise!

Posted May 8, 2015
Pros: Everything! The tropical wildlife, the extremely large pool! The beach did have seaweed but seriously, it's the ocean! Just enjoy it!
Cons: Enforce saving cabanas/chairs. Just one morning during our stay I got up at 6 am to save a cabana. Most people saved and didn't even use.
Location: We took a trip to Tulum, snorkeling in the underground cenotes, and snorkeling with sea turtles. Was ok - water was too choppy to see the turtles well
This resort was amazing! I don't understand how everyone finds so many faults in this place! At check in, we asked for a king size bed. Simple as that. We were moved to another building closer to the lobby as opposed to the beach, but we were very happy with our location and our room! Room service also took great care of us, and our mini bar was re-stocked with beer and water every day. We were able to eat at the restaurants every night we wanted. Just go to the lobby around 4 or 5 and see what restaurants had openings. We did take the shuttle into Playa Del Carmen. We were not that impressed. Very touristy. We would have preferred experiencing more of the culture, not the Americanized version we got. Yes, there was more walking than other resorts we've stayed at. My advice: ENJOY IT! When did walking become such a chore?! The grounds are absolutely gorgeous, not to mention all the iguanas, peacocks, flamingos, and coatis roaming around. Get a massage on the beach! Yes, you are paying more than in the states, but it was worth every dime! We thought the buffet food was great! Plenty of variety. We never went hungry. Everything we requested they accommodated. Simply ask instead of just complaining!
Comment from Hotel Management
Jun 6, 2015 by Quality Manager Mexico, Hotel Management
We appreciate the time you took in writing this enthusiastic review. We are glad to hear that we helped with a memorable family vacations. We are grateful for your comments about the tropical gardens, culinary venue and room. We would like to thank you again for all your comments and sincerely hope to have the pleasure of welcome you and your family back to our resort sometime in the near future. Warm regards,