Ratings based on 302 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from san diego, CA

Decent

Posted Feb 5, 2016
The complex was almost too big. Food was decent but I was expecting better from an almost 5 star hotel. Free booze though!
Comment from Hotel Management
Feb 10, 2016 by Quality Manager Mexico, Hotel Management
We would like to thank you for choosing our resort for your vacation and also for sharing your comments with us. We are grateful to know that you had a good experience with us. But on the other hand, we regret our culinary offer had not met your expectations. Certainly, our Executive Chef will be pleased to learn from your comments. Once again we thank you for giving us your feedback and we look forward welcoming you again and show you that we are the best option as a holiday destination. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Nice all inclusive resort

Posted Dec 25, 2015
Nice short escape to paradise. Great family spot. Go visit the Cenotes. They are out of this world!
Comment from Hotel Management
Jan 8, 2016 by Quality Manager Mexico, Hotel Management
We would like to thank you not only for visiting our home but also for writing these splendid comments about us. It is a pleasure to know that we were trustworthy enough to provide a paradise for you. It will be a delight to host you once again. Sincerely,
5 out of 5
Recommended
for Families
by A verified traveler from Alberta Canada

Excellent stay for a family with children

Posted Nov 22, 2015
Pros: Exceptional kids club, runs from 9:30 am till 10:30 pm. My very active 8 and 9 y.o. boys were under supervision of Aranza and Mauricio, and loved it
Cons: I'd only suggest that room maids clean the glass doors that lead to balconies on a more regular basis.
Location: The hotel is fairly close to the airport (25 min) which is a bonus when coming/leaving very late/early.
It was out first time at Paraiso Lindo, and third one in a Mexican resort. I will concur with all the positive reviews that have already been given with much detail. Among the unexpected positive was the kids club that operated 13 hours a day till late evening. Unlike our previous experiences it was not a formality for a couple of hours a day. One could drop off their child off in the morning and pick up in the evening and be sure that the time will be filled with fun and entertainment under careful supervision of the trained personnel. My boys (8 and 9 y.o.) loved to be there and enjoyed the company of their supervisors Aranza and Mauricio who did their best to make it fun for the kids. It seems that the water in the pools is sea water with moderate amount of chlorine added, so one doesn't smell like bleach for days on end. Wave pool was a lot of fun for us all especially as a substitute to the stormy sea during out stay. The food in the buffet was excellent with a lot of variety, and so were desserts and drinks. At the bars by the pools they offer a wide variety of cocktails, shakes, smoothies, slushes with fresh fruit and fresh pressed juices. I loved that. The stuff were very friendly and helpful. We had to change our room because it was too noisy due to the proximity of the theatre grounds where all the night shows took place. Our request was accommodated within a day which was pretty good considering that the resort was fully booked. Great job, Paraiso Lindo!
Comment from Hotel Management
Jan 12, 2016 by Quality Manager Mexico, Hotel Management
Thank you very much for your nice comment about our resort. We are very pleased that you have had enjoyed our facilities and grounds, especially our kids club. We are glad to hear that Aranza and Mauricio make your child vacations very funny and relaxed, they will receive your nice comments and will be congratulated for their oustanding service. We would also like to thank you for your excellent feedback about our food, our executive chef and his team do their best in order to satisfy to our guests, they will be happy to know that they lived up to your expectations. Thank you for your recommendations we will take it into account, and hope to host you in the very near future. Warm regards,
2 out of 5
Recommended
for Everyone
by A verified traveler

Horarios gringos

Posted Nov 16, 2015
El hotel no es para descansar, es un hotel familiar para divertirse. Mucho ruido en las albercas y en la playa. Los horarios de los restaurantes son al estilo gringo, los desayunos acaban a las 11 y las comidas a las 4. El hotel no lo recomiendo para parejas.
Comment from Hotel Management
Dec 9, 2015 by Quality Manager Mexico, Hotel Management
Antes que nada nos gustaría agradecerle por su reciente visita a nuestro Hotel. Es una pena que no hayamos cumplido sus expectativas, como bien comenta nuestro hotel IBEROSTAR Paraíso Lindo es un hotel Familiar, donde se realizan varias actividades deportivas para disfrutar momentos divertidos con la familia, sin embargo para nuestros huéspedes que deseen tener unas vacaciones relajadas y tranquilas le recomendamos el IBEROSTAR Grand Paraiso que es solo para adultos. Con respecto a los servicios manejamos 2 bufets, 6 restaurantes a la carta, 1 snak en la playa, 2 centros de consumo en el centro comercial y room service las 24 horas; todos estos servicios están ajustados con horarios para nuestros huéspedes de todas las nacionalidades. Esperamos que nos de la oportunidad de recibirlo en el futuro. Sinceramente,
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta Canada

Great hotel, highly recommend any Iberostar resort

Posted Nov 15, 2015
Excellent service, experience, staff, family friendly.
Comment from Hotel Management
Nov 25, 2015 by Quality Manager Mexico, Hotel Management
We are pleased to know that you have had a great holiday among us. We have already sent your comments to our staff; they would feel delighted to know that every single effort and their hard work has given you an amazing vacation. The entire team looks forward to welcoming you and your family back for another great vacation. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from N

Nice hotel, not the best season in October

Posted Oct 29, 2015
We had a good experience. Good beach. It was raining for a few days. Good staff, very clean, good buffets, restaurants. We wold go there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from corona, ca

Beautiful hotel!

Posted Oct 28, 2015
Had a wonderful one week stay with our two kids, ages 4 and 7. The resort is beautiful, clean, and the food is great. We ate mostly at the buffet by the lobby, as the selection and food was better there. The buffet near the beach had cold food and always tasted like it had been out too long. It's a very kid friendly resort. We had a blast. It is big, so be ready to walk or take the "train".
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey-southern

Very nice hotel - have stayed in before

Posted Oct 25, 2015
Pros: Location, accommodations, cleanliness and size
Staff is very accommodating and sweet. I like Iberostar - food quality is good
3 out of 5
Recommended
for Everyone
by A verified traveler from Castle Pines, CO

Not a 4.5 star hotel

Posted Oct 15, 2015
Things are dated, food is just above average. Booze quality and pours are minimal. Beware that you will be asked at check in to attend "informative" breakfast. Timeshare nonsense... Staff is friendly but sometimes we had to call more than once if we needed something- extra pillow, sheets, etc. Grounds are well kept, beach is fine. Pool area can be noisy.
Comment from Hotel Management
Oct 30, 2015 by Quality Manager Mexico, Hotel Management
We are happy you have enjoyed our facilities and our grounds. On the other hand we are sorry if some aspects of our resort were not of your total agreement; however we will share this review with all our team since our aim is to give the best service to all. We hope we can have you back here soon! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome! The place is immaculate, staff is great!

Posted Oct 11, 2015
This was my third time to iberostar playa deal Carmen. The pools are the best I have ever been to, the hotel is clean and they go out of your way to make your stay wonderful. The buffet food is good and the resteraunt food is delicious!
Comment from Hotel Management
Oct 22, 2015 by Quality Manager Mexico, Hotel Management
Thank you for giving us the absolute privilege of being your hosts for the third time. We are grateful to know that you were satisfied year by year with our high standard service and our well-kept facilities, and most of all that you had a great experience with us. We look forward to seeing you again at our lovely hotel. Kind regards,