Ratings based on 351 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Pennsylvania

excellent resort !!

Posted Aug 26, 2016
Pros: Everything is wonderful about this resort. Lots of activities and things to do all day long.
Cons: Need more bathrooms around the resort.
Resort was great with tons of activities. Hotel staff was the best, very friendly and actually knew us by name. Room was very clean and there was enough room without feeling like we were on top of one another. The only problem that we didn't like was that there are not enough bathrooms around the resort and where there are the bathrooms they are only one person at a time which can be a problem if you know what I mean. Otherwise don't hesitate on booking you wont be disappointed!!
5 out of 5
by A verified traveler

Hotel Espectacular

Posted Aug 22, 2016
El hotel es espectacular... Totalmente recomendado. Las instalaciones son A1, el personal es super atento, la comida es muy buena y los licores que te dan son de buena calidad.
3 out of 5
by A verified traveler

Great fo family vacations.Can't beat the kids club

Posted Aug 16, 2016
We ended up upgrading to the Maya but facilities are largely the same. The food choices at Maya were much fresher and better. The staff was mainly friendly and tried to elo where they could. The kids club was excellent and my child did not want to leave it. They were open from 9:39 am till 10:30 pm. This allowed me to take a bunch of exercise classes in the gym. Very impressed. The TRX and kettle bell with Erick was great as well as Zumba and yoga. Spa was decent and sauna was excellent and very clean.
5 out of 5
by A verified traveler from Orange County, NY

Iberostar Perfection

Posted Aug 10, 2016
We very much enjoyed our stay at the Paraiso Lindo, the staff were very attentive and friendly to guests needs. The entire staff from check-in to Check-out were excellent looking to make our experience a memorable vacation. The entire time at the resort we saw staff working, cleaning, fixing and positively interacting with guests. A special thank you to the hard working entertainment staff who were always running around getting guests involved without being pushy!
Comment from Hotel Management
Aug 16, 2016 by Quality Manager , Hotel Management
It was a pleasure to be at your service. It motivates us to strive for providing memorable experiences. We are very glad you could feel the strong commitment of all our team and certainly we will congratulate the entertainment staff for their outstanding job. Thank you for the opportunity you have given us by choosing our hotel. We are looking forward to welcoming you soon again. Sincerely,
4 out of 5
by A verified traveler from denver

All inclusive very friendly

Posted Aug 4, 2016
Pros: Variety of food and activities
Location: You have to go to xel ha for snorkeling
Everyone was so helpful and nice and they thought of everyhing
Comment from Hotel Management
Aug 8, 2016 by Quality Manager , Hotel Management
We would like to thank you for sharing your review on Expedia. We truly appreciate your choice of our resort for your family vacation in the Riviera Maya. Thank you for all your kind comments. We look forward to seeing you again at our hotel! Kind regards,
2 out of 5
by A verified traveler from Missouri

Nice staff, but other than that, a let down.

Posted Aug 1, 2016
The resort is beautiful. Bathroom wasn't very clean. we couldn't get our room a comfortable temperature, but our friends could. We sweat while we slept. Several times the concierge in our building was supposed to be there, they weren't. We waited several times on them. Also, several times during the day, the kids were hungry, and no place to eat. Reservations at the"nicer" restaurants was always st 8:30, which meant no food until 9:30. For a family friendly resort, not very convenient for anyone with smaller kids. The beach has nice, but not enough chairs to enjoy. Basically just overcrowded on the beach and pools. It's nice that there are two other resorts that we could go to, they weren't quite as busy. We were celebrating our 10 year anniversary, and our daughter turned 9 while there. Two different concierge's said they would do something special, and never did. The staff was courteous, and the maid service was great. I just felt like we paid a lot of money, and were less than satisfied. Also, don't go to the concierge for your "welcome gift" they try to sell you time shares for one of their many resorts!
Comment from Hotel Management
by Quality Manager , Hotel Management
We are happy to hear that our facilities were to your liking and that you could enjoy our beautiful beach. We are sorry to hear that you did not experience our usual levels of service provided by our Public Relations staff. As we make improvements based on our guests’ feedbacks, we thank you for your comments and be sure we will take them into discussion in order to avoid this kind of experience with future guests. We will keep working hard to improve in every area. We genuinely hope we will have another opportunity to be your hosts. Sincerely,
5 out of 5
by A verified traveler

Posted Jul 31, 2016
The facilities are great, the attention to detail is fantastic. The staff are very attentive. We loved our stay
Comment from Hotel Management
Aug 8, 2016 by Quality Manager , Hotel Management
Thank you for sharing your positive comments about our hotel. We are very glad to hear that you had a great time here with us. These comments encourage us to keep on working hard. All the staff looks forward to your return and please do come back and enjoy the hotel again and again! Best regards,
4 out of 5
by A verified traveler from Buenos Aires

Muy buena Estadia

Posted Jul 25, 2016
Pros: Lo gran oferta de actividades de ofrecen y la playa
Cons: Manteniemiento del hotel, limpieza de piscinas
Location: Muy bien ubicado, tan solo a 30 minutos de Cancun en auto
Es nuestra segunda estadía en este hotel. Siempre es un hotel que cumple con las expectativas, pero encontramos que le faltaba un poco de mantenimiento. El personal siempre es super amable. Tuvimos un accidente con nuestro hijo y estuvieron muy atentos a todas nuestras necesidades.
Comment from Hotel Management
by Quality Manager , Hotel Management
Nos causa gran alegría y orgullo el saber que nuestro personal le brindo un servicio cordial. Por otro lado, lamentamos el accidente que tuvo su hijo y esperamos que ya esté mejor. Así mismo, agradecemos sus comentarios constructivos, los cuales enviaremos a nuestro Gerente de Mantenimiento; ya que nos ayudarán a acentuar nuestro trabajo. Esperamos verla muy pronto de regreso.
4 out of 5
by A verified traveler from Miami

Beautiful hotel

Posted Jul 21, 2016
Japanese restaurant was excellent, the hotel staff very helpful!! Would come back.
Comment from Hotel Management
by Quality Manager , Hotel Management
Thank you very much for your preference and review, we are so happy to hear that our staff and food were up to your expectations. We hope it will not take too long before we get to welcome you once again. Best regards,
5 out of 5
by A verified traveler from miami....

Maravilloso hotel :-) :-) :-)

Posted Jul 17, 2016
It was a great experience,but they have to clean the pool better.
Comment from Hotel Management
Jul 26, 2016 by Quality Manager , Hotel Management
We are very glad to read that you had an overall great experience. On the other hand, we regret hearing that our pools did not live up your expectations and would like to take this opportunity to mention that in the whole complex, we do have a filtration system, besides we also have an external company which is in charge to verify the water and test it every day. In addition, our Maintenance staff cleans them too. We are sure that your comments will motivate our staff to take actions and redouble efforts to fulfill the highest demands. We certainly hope to welcome you back soon; it will be a pleasure to assist you. Kind regards,