Ratings based on 286 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from JC, NJ

Good times in Playa del Carmen

Posted Aug 27, 2016
Really nice facilities, fantastic chamber maids , friendly staff, all except curiously head concierge for our building, Great pools and beach , too many calls to room in AM, disconnect your phone! Only downside is food is horrible, dreaded eating there
5 out of 5
by A verified traveler from det

Well organized resort , beach was beautiful,staff

Posted Aug 14, 2016
Will definitely return! No doubt ill experience the same quality as I did this past week
Comment from Hotel Management
Aug 24, 2016 by Quality Manager , Hotel Management
Thank you for taking the time to write this review. We are honored to have hosted your family at our hotel. We are very excited to know that you will return to the hotel, we will be waiting for you. Kind regards,
5 out of 5
by A verified traveler

Beautiful hotel!

Posted Aug 12, 2016
Great hotel, food was delicious at all of the restaurants. Will be a repeat guest.
Comment from Hotel Management
Aug 24, 2016 by Quality Manager , Hotel Management
On behalf of the entire team, we would like to thank you for choosing us for your vacation and furthermore for sharing your experience; your comments will definitely motivate others to come. We are so thrilled to know you would like to be a returning guest and look forward to offering our hospitality in the years to come. Yours sincerely,
5 out of 5
by A verified traveler

Nice hotel with great staff.

Posted Aug 11, 2016
I was very happy overall with the hotel. The staff was very friendly and food was good. My daughters want to go back next year. The only thing I would different is stay longer, 7 days is not long enough. I recommend it to anyone who wants to enjoy themselves.
Comment from Hotel Management
Aug 16, 2016 by Quality Manager , Hotel Management
We are glad to read you enjoyed your stay at our hotel, especially de friendliness of our staff. We look forward to welcome you and all your family very soon; it will certainly be our pleasure. Yours sincerely,
5 out of 5
by A verified traveler

Grand!!!

Posted Aug 9, 2016
Everything about this resort is grand! From the lobby to the entire resort layout..it is huge. A big, in-built bar pool, wave pool (which was our highlight!!), lazy river, kiddie pool, pirate ship water park- there's no dearth of activities. You will be continuously on the move ! Food options are many. Food is EXCELLENT! Staff is attentive and courteous. Kids club is great and takes good care of the kids. There's a shopping centre within the resort which houses a night club, cafes. Very lavish. The only two downsides are that because the property is so spread out, sometimes it was a challenge managing two kids who of course wanted to do activities at different ends of the resort. And the other one is that you can't really see the ocean/ beach from anywhere on the property. You walk through a mangrove path and then come on to the beach. The beach is beautiful, clean sand and water and activities and food on the beach too. Its just that for me, I missed not hearing the ocean and waking up to its sights despite being so close to it. Nevertheless, we were very very pleased with our stay here.
Comment from Hotel Management
Aug 16, 2016 by Quality Manager , Hotel Management
We are happy to know that you were overall pleased with our resorts’ services and facilities such as the pools, beach, bars and mainly the attentive staff. We appreciate that you’ve taken the time to post a review on Trip Advisor for us and the online community; we are sure your comments will motivate other hesitant guests to come. We would like to remark that our Bellboys staff is always eager to give rides anywhere in the resort. Moreover, we have trains that go all over the resort helping guests moving around. We look forward to offering you our hospitality again in the future. Warm regards,
4 out of 5
by A verified traveler

Beautiful place to stay.

Posted Aug 5, 2016
Had some issues with the flights getting out to Mexico but still made it on the same day just eight hours later. Loved the resort and staff they were great. The resort is great for family's and feels very safe. One thing I would do different is to book the shuttle when I booked the room and not when I got to the airport. The shuttle service was still good but they try and sell you a lot of other things with you shuttle service.
Comment from Hotel Management
Aug 16, 2016 by Quality Manager , Hotel Management
Thank you for choosing us as your recent getaway destination and for your review; we are sure it will be so helpful for other guests about to come. We hope it will not be too long before we get to welcome you back again in the future for another wonderful stay. Cordially yours,
5 out of 5
by A verified traveler

Wonderful experience, we are coming back

Posted Aug 4, 2016
Pros: Everything!!!!
Only wonderful things about the staff, resort. From the moment we step foot in Iberostar Paraiso Riviera Maya, greetings from the front staff to the concierge, the cleaning staff, the staff in the restaurants to the cart drivers, the waitress walking around the place getting drinks, everyone was very friendly and helpful. I couldn't wait to come home and tell my friends and family they need to stay Iberostar resort where i stayed. We stayed there for 7 nights and i wished we could of stayed for more. We are definitely coming back next year and with more family!! Did i mention there were 12 adults and 2 children total! Next year there will be more of us coming! I highly recommend staying here, you will love it!! If you want relaxation, this is the place to be.
Comment from Hotel Management
Aug 8, 2016 by Quality Manager , Hotel Management
Thank you very much for your fantastic review but furthermore for giving us the opportunity to be your host in your recent holidays. We are truly delighted to hear that you found all our staff to be very welcoming and friendly. Your encouraging feedback will certainly motivates us to continue delivering wonderful holidays to all our guests. We wish you all the best and please let us know if we can make any booking or suggestion when you next plan a visit and we will be delighted to assist you. Best regards,
5 out of 5
by A verified traveler from New Jersey

Incredible vacation

Posted Aug 1, 2016
Resort was beautiful the beach was amazing many pools never a problem getting a longe chair or hut. The habachi restaurant was our favorite a must to try. Definitely will return
Comment from Hotel Management
Aug 8, 2016 by Quality Manager , Hotel Management
Thank you very much for your fantastic review but furthermore for choosing us as your holiday destination. We are very pleased to read that you had such a special holiday! We wish you all the best and hope to welcome you back many times in the years to come. Best regards,
5 out of 5
by A verified traveler from Los Angeles, CA

Beautiful resort !!!

Posted Aug 1, 2016
Very nice,clean,huge resort with friendly staff. I didn't like location of our first room, it was too far from the beach, they gave me a different one, near the main pool and the beach. Ask for building 60 or 61. All restaurants and buffets have amazing food, our favorite was Marina seafood restaurant and Steakhouse. Definitely go to the Spa wet area, amazing salt water pool with massage.
Comment from Hotel Management
Aug 8, 2016 by Quality Manager , Hotel Management
We are glad to know that after you expressed your request, our Front Desk staff worked hard to assure you a room to your liking. We will forward your good comments to our Executive Chef about our delicious food in buffets and a la carte restaurants. Once again, thank you very much for your comments; we look forward to welcome you back. Sincerely,
5 out of 5
by A verified traveler from North Jersey

Beautiful resort, on the beach, right in the heart

Posted Jul 24, 2016
Pros: Right on the beach. HUGE pool. Cool animals everywhere
Cons: nothing
Location: Right in the heart of Riveria Maya. Close drive away to all site seeing options.
Perfect 8 day stay in Riviera Maya Mexico. Beach, pool and grounds were gorgeous. Hotel stay were all friendly and extremely attentive. I would recommend this resort to anyone.
Comment from Hotel Management
Aug 4, 2016 by Quality Manager , Hotel Management
Thank you not only for choosing us as your holiday destination for your vacation but also for taking the time to share your comments with other travelers. We are proud to welcome satisfied guests and hope it will not be too long before we get to welcome you back again in the future for another wonderful stay. Best regards,