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Get an overview of this hotelBeachfront, with full-service spa

Location

Nestled on the beach, this Playa del Carmen resort is within 3 mi (5 km) of Playacar Golf Club, Mamitas Beach Club, and Playa del Carmen Maritime Terminal. Pier Navega and Yucatek Divers are also within 3 mi (5 km).

Resort Features

Catch some rays at the beach or spend the day relaxing at Iberostar Quetzal All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.

Room Amenities

All 350 rooms offer free WiFi, free minibar items, and flat-screen TVs with satellite channels. Guests will also find balconies, private yards, and room service.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • Meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games

  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Scuba-diving excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Offsite tours

Hotel Amenities

Iberostar Quetzal All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Iberostar Quetzal All Inclusive features a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. Dining is available at one of the resort's 3 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 3 poolside bars and 7 bars/lounges. Public areas are equipped with complimentary high-speed wireless Internet access.

6 meeting rooms are available. This all-inclusive resort also offers a children's pool, spa services, and a complimentary children's club. Onsite self parking is complimentary.

  • Beach sun loungers 
  • Beach towels 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Supervised childcare/activities (surcharge) 
  • Number of bars/lounges - 7 
  • Number of poolside bars - 3 
  • Conference space 
  • Fitness facilities 
  • Full-service spa 
  • Arcade/game room 
  • Number of outdoor pools - 4 
  • Free WiFi 
  • Total number of rooms - 350 
  • Number of floors - 3 
  • Spa treatment room(s) 
  • Luggage storage 
  • Free self parking 
  • Number of restaurants - 3 
  • Number of meeting rooms - 6 
  • Tennis on site 
  • Wedding services 
  • Gift shops or newsstand 
  • Health club 
  • Pool umbrellas 
  • Billiards or pool table 
  • Meeting rooms 5 
  • Multilingual staff 
  • Sauna 
  • Shopping on site 
  • Garden 
  • Spa services on site 
  • Children's pool 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Children's club (free)  
  • Babysitting or childcare (surcharge)  
  • Arcade/game room  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Rollaway/extra beds available 
  • Connecting/adjoining rooms available 
  • Balcony 
  • Minibar (stocked, free items) 
  • Video-game console 
  • Pay movies 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Iron/ironing board 
  • In-room safe 
  • Air conditioning 
  • Ceiling fan 
  • Coffee/tea maker 
  • Satellite TV service 
  • Flat-panel TV 
  • Free WiFi 
  • Daily housekeeping 
  • Room service (limited hours) 
  • Desk 
  • Yard 

Where to Eat

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum Restaurant - This restaurant specializes in seafood and serves dinner only. Reservations are required.

La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Uxmal Restaurant - This steakhouse serves dinner only. Reservations are required.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Room service (during limited hours) is available.

Breakfast

You can order a meal from room service during limited hours.

Nearby Things to Do

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby 
  • Scuba diving on site 
  • Windsurfing on site 
  • Golfing nearby 
  • Yoga classes/instruction on site 
  • Kayaking on site 

Spa Services

The onsite spa has massage/treatment rooms. Services include facials and body treatments.

  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Late check-out fee: MXN 100
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Iberostar Quetzal
  • Iberostar Quetzal All Inclusive
  • Iberostar Quetzal All Inclusive Playa del Carmen
  • Iberostar Quetzal Playa del Carmen
  • Quetzal Iberostar
  • Iberostar Hotel Quetzal Playacar
  • Iberostar Quetzal Playacar Hotel Playa Del Carmen
  • Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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