Posted Nov 21, 2016
This hotel would of been a good choice for our kids ( Early 20's) Our group are in their 40's and between the loud music till 2am, bad food choices and lack of activities we will not return.
The hotel lobby and grounds were beautiful, close to beach and local shopping. Staff by pool was nice and kept our drinks filled. Night entertainment "high school musical like"
1. Our major complaint was the food choices, They advertise that they have "several restaurants", true but what they don't say is that you HAD to reserve early to get in. Meaning.. get in line and wait to see if you can get on the list. Out of the 6 days, we were able to only able to get into (1) restaurant (Mexican). which I know now why it was available. After talking to a few other guest, they gave up as well and just went to the buffet. We ate the buffet for breakfast, lunch and dinner which got really old by day 3. Just picture yourself eating at a Furs or Golden Corral for 6 days.... my sons and his friends could do it, just not for us.
2. Our 2nd complaint was the SALES people. NO means NO (Timeshare, excursions, pictures)
3. Beds and pillows are hard a rocks, very uncomfortable
Comment from Hotel Management
Dec 15, 2016 by Quality Manager , Hotel Management
We would like to thank you for recently staying at our hotel. We appreciate your positive remarks regarding our beautiful facilities, great location and friendliness from our staff. On the other hand, we are sorry to read that our entertainment program did not meet your expectations. Please know that our hotels offer different daily activities as well as different nightly shows which ends no further than midnight. We regret that you did not get the opportunity to try more than one specialty restaurant; our Public Relations department is always available to assist as our main goal is to achieve our customer satisfaction. We assure you that every comment will be shared and taken into account to continue improving into offering the best experiences for our guests.