Ratings based on 481 Verified Reviews

4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel,

Posted Jul 20, 2017
Very nice people's, nice resort, very good food, Clean room.
4 out of 5
Recommended
for Everyone
by A verified traveler from mobile al

Great location

Posted Jul 19, 2017
Pros: The tropical feel
Cons: Better way to get reservations.
Location: About 20-25 min from playa del Carmen main section. 1 hour from the airport
Love this resort. Pros.. Location, secure, great staff though a bit of a language barrier, clean rooms, wildlife etc Cons.. Pool crowded, everyone reserves chairs even though you aren't allowed to. The room was a bit warm, getting reservations to their restaurants is like finding Willie wonkas golden ticket... Doesn't happen. A lot of pushy sales people pushing excursions, time shares, photo passes etc
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel on the beach

Posted Jul 18, 2017
Pros: The beach was awesome
Cons: The temperature of the room was very warm even when it was turned down to lowest setting.
Location: Close to Playa de Carmen 5th street
Only thing I would change is the room temperature. It never cooled down .
5 out of 5
Recommended
for Families
by A verified traveler

Great property for families!!

Posted Jul 16, 2017
Pros: The staff were all so polite and helpful. Except one girl serving ice cream at the pool. She wasn't too nice.
Cons: The recipes for Italian food and Mediterranean food. It wasn't good. Not even ok. Just not good.
Location: The location is in Playacar. A safe guard gated community of hotels and upscale homes.
The staff was so helpful and so nice. The property is beautiful and really clean. The ocean was crystal clear. The food was good. They can improve their recipes though. My family and I are foodies and we're not super impressed but it was good. Make sure to catch the guys in yellow hanging out at the pool. They made everyday so much fun.
5 out of 5
Recommended
for Everyone
by A verified traveler

I loved it!!! Great food great staff!!!

Posted Jul 13, 2017
Loved the hotel,facility ,food was amazing! I would go back! Staff was so nice
Comment from Hotel Management
Jul 14, 2017 by Quality Manager, Hotel Management
Thank you for your comments and for having stayed at our resort. It is great to read that you loved your experience as well as our facilities, food and attentive staff service. It would be a pleasure to welcome you back any time. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Great resort!

Posted Jul 8, 2017
Nice hotel, good food, close to wide beach & really enjoyed the animals! Would definetly go back!
Comment from Hotel Management
Jul 10, 2017 by Quality Manager, Hotel Management
Thank you for recently staying at our hotel for your vacation. It is great to know that you enjoyed all our services and specially our lovely wildlife. It would be a pleasure to welcome you back any time. Best regards,
3 out of 5
by A verified traveler

Nice location and surroundings.

Posted Jul 3, 2017
Pros: Our room was located near the beach the restaurant's were also in good locations.
Cons: Better Quality of Food and Chefs for every restaurant that is in this location.
Location: Plenty to do at the beach, Jet Ski and Parasailing, windsurfing, and Kayaking. The ocean and beaches are very clean. The pool was very big and clean
Nice Hotel and surroundings, the food was barely good and very poor quality but the pool, location and other services were very good.
Comment from Hotel Management
Jul 4, 2017 by Quality Manager, Hotel Management
Thank you for having recently stayed at our resort for your mexican caribbean vacation. We are glad to read that you greatly enjoyed our pleasant facilities, your room accommodation, activities and pool area, as well as our different services. However, we regret that our gastronomic experience did not live up to our usual level, we know it is a very important aspect on our guests’ stay and our Chefs are always working on accommodating everyone’s preferences in order to achieve their satisfaction. Please be sure that your comments are being reviewed with the intention of improving our services. We hope to have the chance to serve you again in a close future. Kindly,
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Posted Jun 23, 2017
Pros: Beautiful jungle setting of the resort, staff were very friendly helpful and friendly.
Cons: More vegan food options and clear labelling of foods that are vegan on all menus. More English TV Channels. More evening activities for adults.
We enjoyed a relaxing stay at Iberostar, Quetzal side of the resort for a week. The resort itself is in a beautiful jungle setting with lots of different types of local animals around the grounds. We personally didn't participate in any activities which were on during the day but their appeared to be quite a few; bingo, darts competition, volleyball competition, salsa on the beach etc... Like us, if activities are not your thing there are many pools as well as the beach where you can relax and swim. The best thing about our stay was the friendly staff. My partner and I are vegan and did find it quite difficult in terms of the number of options available to us, there were however two amazing Chefs - Daphne and Margarita who were sooo helpful and made special meals for us with no fuss at all. The rooms were simple but clean and well maintained. My only feedback would be to have more English channels available.
Comment from Hotel Management
Jun 28, 2017 by Quality Manager, Hotel Management
We would like to thank you for choosing our resort as your recent vacation spot. We are glad to read that you enjoyed a pleasant and relaxing stay surrounded by our marvelous nature, its lovely wildlife and the attentive and accommodating service from our staff from which we are grateful for your kind recognition. We also appreciate your feedback as we will take it into account for our continuous improvement. We hope for the pleasure of hosting you again soon. Attentively,
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Fun place to stay and great service!

Posted Jun 12, 2017
Pros: The mix between the tropical setting and the beach and the bartenders!
Cons: Better quacomole, other than that nothing.
Location: Shopping is walking distance & also a short cab ride away to 5th Ave - lots of shopping, parasailing, jet skis, paddle board, about any water activity
We loved our trip to Iberostar Queztal, the staff was very welcoming, and friendly! The service in the restaurants was impeccable. We had a great room, located among the tropical setting, it was so much fun walking to the restaurants through the tropical setting and seeing the wildlife - including monkeys high up on the tree tops and we even seen them being fed from a 3rd floor balcony room. Seen lots of peacocks, I even encountered one walking the halls around our room (it's open air) it was so funny and they are used to people so it didn't even look at me twice. We had a thunderstorm one night and that was a treat, seeing the trees swaying and hearing the wildlife. Then in the opposite direction is the beautiful beach and all sunshine, the beach was great! The bartenders we super fast and good, they were friendly and were having fun! We will definitely be coming back.
Comment from Hotel Management
Jun 26, 2017 by Quality Manager, Hotel Management
We would like to thank you for your review and for spending your recent vacation at our facilities. It is wonderful to read that you had a lovely time with our welcoming and hard-working personnel who are always happy to fulfill your wishes with a smile. It is also great to know that you enjoyed our beautiful grounds and its amazing wildlife, our restaurants, and the great number of activities we offer. We will look forward for the pleasure of welcoming you again. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Jun 4, 2017
Great hotel! Beach amenities were wonderful and the restaurants were fantastic!
Comment from Hotel Management
Jun 23, 2017 by Quality Manager, Hotel Management
We would like to thank you for choosing our resort for your recent holidays. We are happy to read about your positive impressions regarding our facilities, lovely beach area and delicious food offer. We are glad you enjoyed them. We hope to welcome you back soon. Best regards,