Ratings based on 311 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Chicago, IL

Wildlife is amazing!

Posted Jul 20, 2016
Boyfriend and I stayed 5 nights. This hotel was awesome! 4 complaints- the pool and beach closed at 7pm which was a shame, and restaurants were only open during certain time frames, this was a problem for getting drinks early in morning or late evening. The entertainment at night was pretty bad. Lastly, the bathroom lighting was so dim it was difficult to see anything in there. Other than those things, we loved every minute!
5 out of 5
by A verified traveler from Dallas, TX

Great hotel, great food, great beach

Posted Jul 16, 2016
Pros: The facility keeps it's jungle feel with great trails with some wild life. The constant great entertainment was something I wasn't expecting.
Cons: The prices on pictures could come down. Feels like price gouging.
Location: Tons of excursions just pick one.
We had a blast. The food was excellent, the room was nice and cold and to my surprise the entertainment was amazing. My family and friends really enjoyed our stay.
Comment from Hotel Management
Jul 27, 2016 by Quality Manager , Hotel Management
Thank you for choosing our resort to spend your recent visit to the Riviera Maya. It gives us great pleasure to hear that you and your family enjoyed your stay along with our beautiful surroundings, tasty food and fun entertainment activities. We also appreciate your comments and will forward them to continue improving. We hope to welcome you again soon. Best regards.
5 out of 5
by A verified traveler

Hotel muy recomendable en Playa del Carmen

Posted Jul 8, 2016
Pros: Arquitectura, distribución, comida y playa
Cons: Pues como les dije arriba, solo el café!
Location: Fuimos a Akumal, Tulum y a un cenote, todo muy bien organizado y muy interesante
Los dos hoteles muy bonitos, nos gustó la arquitectura en general. Muy buenas instalaciones, los restaurantes en general muy buenos. Una sola queja, el café muy malo en los buffets de desayuno. Fuera de esto todo de maravilla
Comment from Hotel Management
by Quality Manager , Hotel Management
Le agradecemos el haber elegido nuestro resort para sus recientes vacaciones en Playa del Carmen. Es un gusto conocer que disfrutó de nuestras lindas instalaciones, nuestra oferta gastronómica y nuestra hermosa playa. Lamentamos si el servicio de café no fue de su agrado. Con gusto compartiremos sus comentarios para continuar mejorando. Esperamos recibirlo nuevamente en un futuro cercano. Saludos cordiales.
4 out of 5
by A verified traveler

Posted Jun 28, 2016
Very nice, beautiful grounds, close to beach and great swimming pool. Staff was very friendly and helpful.
Comment from Hotel Management
Jul 4, 2016 by Quality Manager Mexico, Hotel Management
We are delighted to read that you had an excellent experience at our beautiful resort with the delicious food , beautiful facilities and the great and personal service of our staff. We hope to have the honor of hosting you and your family again in a near future. Kind Regards.
5 out of 5
by A verified traveler

Posted Jun 8, 2016
Pros: The food was plenty and the restaurant service was impeccable.
I was happy that my room request to be half way to the beach was granted.
5 out of 5
by A verified traveler

Iberostar maravilloso

Posted Jun 2, 2016
Maravilloso, la comida deliciosa, las instalaciones muy bonitas, el personal muy amable y agradable
Comment from Hotel Management
Jun 15, 2016 by Quality Manager Mexico, Hotel Management
Muchas gracias por su reciente estadía en nuestro resort. Nos complace escuchar que disfrutaron de nuestras lindas instalaciones, deliciosa comida y del gran servicio por parte de nuestro personal. Esperamos recibirlos nuevamente para sus próximas vacaciones. Saludos cordiales.
5 out of 5
by A verified traveler

Got a lot of personality

Posted Apr 30, 2016
I love this resort. I got a room on the quetsel side this year and the animals made it fun. I think the entertainment needs improvement. But other then that it's great .
Comment from Hotel Management
May 9, 2016 by Quality Manager Mexico, Hotel Management
Thank you for your kind words about our resort and for your recent stay with us. We are happy to hear you enjoyed our amazing wildlife. We appreciate your feedback and will take it into account to continue improving. We hope to have the pleasure of welcoming you again in a near future. Kind regards,
2 out of 5
by A verified traveler from denver, co

Evening entertainment TOO LOUD for anyone under 30

Posted Apr 28, 2016
Pros: Beach, jungle, Iberostar brand.
Cons: Get rid of the constant and loud music, or promote this resort as the party resort for the 20s folks.
Location: Location has great access to Playacar village and Playa del Carmen. Plenty of excursions offered.
Gerry, our concierge, saved our 10-day vacation. This Iberostar property is beautiful, as usual, with the gorgeous turquoise water just right there! However, our bed was like laying on a board, which we couldve been fine with..not in the room much. I had read some reviews about the music from the stage being loud, and ignored it. Holy cow..should've listened!!!! We were 3rd floor, building 27, & it was as if they put a giant speaker in our room! It doesn't stop until 1130pm! They moved us to a ground floor facing away from music, & we got to hear trash pickup at the Riu next door. First thing the next morning, Gerry the Man was kind enough to transfer us to the Iberostar Paraiso up the road, and we are so grateful. It was paradise, of course, but Gerry went above & beyond to represent for Iberostar. We are two extremely happy Iberostar customers, past, present & future!!
Comment from Hotel Management
May 9, 2016 by Quality Manager Mexico, Hotel Management
First of all, we would like to thank you for your recent stay at our resort and we are thankful for your loyalty. We appreciate your nice words about our lovely facilities, great location, amazing natural surroundings and gorgeous beach. Please know your opinion is of great value to us and will be shared in order to improve and continue offering our beloved guests the best experience. We apologize about the loud music inconveniences. We hope to have the opportunity to welcome you again at any of our hotels. Kind regards,
5 out of 5
by A verified traveler from frisco,tx

Great family resort!

Posted Apr 28, 2016
This was our second time here. Service and food is even better this time around. Pristine beach, beautiful jungle, and our kids love all the animals!
Comment from Hotel Management
May 9, 2016 by Quality Manager Mexico, Hotel Management
Thank you for choosing our resort once again to spend your family vacations. We are happy to hear you enjoyed our beautiful pool, amazing ground and wildlife, tasty food and great services. We hope to have the pleasure of hosting you again in a near future. Kind regards,
5 out of 5
by A verified traveler

Exceeded expectations

Posted Apr 25, 2016
I am not a big fan of all inclusives but wanted to have an extend d family vacation and this works out the best. The facility, staff, and especially the food was well above my past experiences. Will go back again.
Comment from Hotel Management
May 9, 2016 by Quality Manager Mexico, Hotel Management
We are thankful to you for choosing our resort to enjoy your recent vacations. It pleases us to hear we exceeded your expectations as our main goal is to offer our guest the best experience and services. It will be a pleasure to host you again in a near future. Sincerely,