Ratings based on 276 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Mancation in Mexico

Posted Feb 7, 2016
Pros: The grounds were populated with different animals, and a forest like environment.
Cons: Nothing
Location: On resort entertainment was sufficient, but a quick cab ride to the city center connects you with plenty of restaurants, activities, and excursions.
We decided to stay here for this year's vacation, and this resort was selected for the location, price, and amenities. The hotel location was close enough to the city center, while still enjoying the quiet of a resort. The price was comparable to other all-inclusive resorts, and in-line with those nearby. The amenities were top notch, and everyone really enjoyed the hospitality of all the staff. Most of my travel companions haven't left the country, so this was their first stop to another country. They enjoyed being able to speak english despite my encouragement to learn Spanish. You can feel free to enjoy a great buffet, wonderful beverages, and kind staff while you're staying at this resort.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2016
Pros: Jungle vibe and wildlife throughout.
Cons: Greater variety in everyday food selection.
Location: Loved the downtown, surrounding activities, etc.
Noisy neighbor. Very firm bed. AC system with a mind of its own. Food fair but nothing special. Beach was nice, minus the sand flees.
Comment from Hotel Management
Feb 2, 2016 by Quality Manager Mexico, Hotel Management
We are glad that you enjoyed the beautiful beach and natural surroundings. On the other hand, we are sorry to hear about the inconveniences you had about your noisy neighbor. We ask our guest to report this while they are here in order to see what can be done and help you have a pleasant stay. We also would like to inform you that you can ask for bed softeners with our housekeeping or reception area. Also, your comments will be addressed to our Chef department to improve ourselves. We truly hope to have the opportunity to host you again. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable accommodations on the beach.

Posted Jan 30, 2016
Pros: beach and restaurants
Very relaxing time with many activities right on the beach.
Comment from Hotel Management
Feb 5, 2016 by Quality Manager Mexico, Hotel Management
We are pleased to know you had a great time at our beautiful beach and enoyed our delicious restaurants. We will be looking forward for your return to the Riviera Maya. Kind regards,
3 out of 5
by A verified traveler from MN

Posted Jan 30, 2016
Location: Playa deal Carmen is nearby and that is fun for shopping and eating as well as entertainment.
While the speciality restaurants were pretty good, the buffet was awful. Lower quality food, indifferent presentation, everything tasted bland. the service in the speciality restaurants was very rushed although the restaurants were not that busy. House wine was not good and if you wanted better wine, you had to pay a premium price for a bottle. Will not be staying at a 3.5 star again.
Comment from Hotel Management
Feb 2, 2016 by Quality Manager Mexico, Hotel Management
Thank you for choosing our resort to spend your vacations. We are happy to hear you enjoyed our specialty restaurants. We truly appreciate your comments about your experience and we feel sorry that the buffet did not meet your expectations, please be sure that we will address them to our Chefs department to improve ourselves. We hope to have the opportunity to welcome you back at any of our resorts. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Jan 28, 2016
Pros: The jungle and the beach
Cons: The food! Definitely the food!
Location: I liked the location a lot, not in the center of the city but close enough to walk
It was pleasant overall, but still there are things that need improving, like the food and the knowledge of some of the staff as well as their restaurants reservation policy.
Comment from Hotel Management
Feb 5, 2016 by Quality Manager Mexico, Hotel Management
It is a pleasure to hear that you enjoyed our natural grounds, our great location and the beautiful beach. We also appreciate your comments and will take them into account in order to keep improving. We hope to host you again soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Chester county, PA

Beautiful hotel on the beach!

Posted Jan 23, 2016
The hotel is beautiful and the staff is very helpful and friendly. The atmosphere was great with a huge pool, outstanding beach and unique jungle feel. The rooms are nice, but the beds are pretty firm! The food was was average but not bad. We had a fantastic experience and would highly recommend the hotel.
Comment from Hotel Management
Feb 5, 2016 by Quality Manager Mexico, Hotel Management
It is wonderful to hear about the great experience you had during your stay. Thank you for your great comments about our beautiful facilities, natural grounds, amazing pool and beach and the great staff service. We hope to welcome you again soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Muldrow Oklahoma

VERY NICE!

Posted Jan 19, 2016
Pros: We like the location in playacar and the beach the best.
Cons: Everything was great!!!!
Location: Playacar is great location, it's close to town,but far enough out to be quite. The golf course is close and the neighborhood is very clean.
Very nice vacation at very well kept resort. The beach was great, food very good, beds comfy and the rooms are nice , what else could you ask for.We especially liked the specialty restaurants they were fantastic.
Comment from Hotel Management
Feb 5, 2016 by Quality Manager Mexico, Hotel Management
Thank you for choosing to enjoy your vacations. We are pleased to hear you had a great time at our beautiful beach, tasted the delicious food at our restaurants and enjoyed the location and facilities. We would be happy to have you back any time. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Solid choice with great amenities, beautiful beach

Posted Jan 16, 2016
Pros: The layout was very nice. Food was ample. Beach was sandy, clean and had gently rolling waves. I personally loved the bed and slept like a baby. Staff
Cons: Bike rental on site would be nice. Only glitch was when we scheduled a massage in the jungle and no one showed. It was ok b/c they fit us in the spa.
Location: Walking to town was a major advantage. One day we took the beach, another the sidewalk, another on bikes. See a cenote and Akumal. We just took cabs
Arrived 1/7/16 and had a 3rd floor room on the Tucan side. Staff was amazing. So incredibly nice at every turn. Room was very tasteful, bed comfy, nice shower, very clean w/ a nicely stocked mini fridge. Since we were only there 5 days, we did not need the room cleaned or linens changed but housekeepers were very prompt and helpful when we requested to change out a couple of towels or asked to restock the fridge. I even mistakenly left the card in the door facing the wrong way and when I ran back to the room to grab something, found housekeeping getting to work. I told them to take the day off and noticed that we'd left money, jewelry, scattered on the dresser and I wasn't worried in the slightest. Our favorite was the jungle in the middle of the resort with all of the animals. Watching the monkeys climb across the canopy with the babies on their backs and then watching the tiny baby monkey play up there was awesome! If you can't find something to enjoy at this resort, then the problem does not lie with the resort. Shout outs to the lobby cocktail lounge staff specifically Humberto, Santos, Omar, and Maricela who we visited regularly at happy hour, they were so helpful with dinner reservations that last night when we forgot to make a reservation and were just going to hit the buffet. Service like that is what will sway us to return to this resort. Our only suggestion is to let all of the staff know that bikes are available to rent across the street at the next resort. Thanks!
Comment from Hotel Management
Feb 5, 2016 by Quality Manager Mexico, Hotel Management
Thank you for taking the time to write about your experience at your visit to the Riviera Maya. It is a pleasure to hear your great review about our amazing staff, great location, jungle atmosphere and wonderful staff members Humberto, Santos, Omar and Maricela which we will send them your best regards. It would be an honor to host you again in the nearest future and continue offering you an outstanding service. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from sandy, England

Great place to stay

Posted Jan 12, 2016
Pros: Everything
Cons: Nothing
Location: There are so many varied attractions it would be too long to list.
This hotel complex is well thought out, great facilities and very good food. The buffet restaurant has a huge range of food at all three meals. All inclusive drinks are not all local and include imported spirits. The pool is great as is the beach. Staff in all areas are very good and attentive. The grounds have a mini jungle with howler monkeys, agoutis, peacocks roaming free. There are also flamingos and othe bird species.
Comment from Hotel Management
Jan 28, 2016 by Quality Manager Mexico, Hotel Management
It is a wonderful to read that you enjoyed the food, the beach, hotel facilities, amazing wildlife and many much more. We are more than pleased to fulfill your expectations. We only hope to have the honor to host you again. Sincerely,
4 out of 5
by A verified traveler from California

First All Inclusive Family Vacation

Posted Jan 3, 2016
The location is nice and it was very family friendly. The front desk staff is okay. Be sure NOT to let the staff know if you are vacationing with family because they will take away some of the perks. For example, my sister and I booked separately, but when we arrived, we asked for a room near each other. Next thing you know, the hotel is telling us that the usual number of dinner reservations would be split between our two families. When we signed up to participate in the sales pitch for the Club Membership, we were told that we would both not be entitled to the $150 credit or two massage package--instead we'd have to spit the credit or massage package between our two families. It was ridiculous--if we would have not said we were related, we would have each got the credit or or perk. This was my first all inclusive, so I have no comparisons to make. The food was sub par--breakfast was better than dinner. Snacking areas were nice. Pool was great--we have three kids and they loved it. The beach was beautiful and the room was comfortable. The Kids Club had activities for the kids to do, but they really needs to have more staff members to supervise--I was not comfortable leaving my kids at the club by themselves. The hotel needs to get more help in that area--they need at least three more staff members to maintain a safe environment.
Comment from Hotel Management
Feb 3, 2016 by Quality Manager Mexico, Hotel Management
We are grateful to know that you have fun with your family, enjoyed our great location, the delicious food, beautiful beach and comfy room. Also, we truly value your opinion and will send it to our management department in order to always provide you a better service. We are looking forward to welcome you again in the near future. Best regards,