Ratings based on 462 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Amazing experience!!!

Posted Nov 28, 2016
Pros: Everything!! The staff, pool, balcony view, food, hotel layout, everything!!
Cons: Everything and everyone was perfect!
Location: The hotel is a less than a minute walk to CoCo Bongo and a 2-minute walk to 5th avenue where everything is happening. We loved loved loved 5th Avenue
My husband and I stayed at La Tortuga Hotel and Spa for our honeymoon. Our stay turned out to be beyond amazing!! We had a standard room with a balcony view of the pool and garden, and it was absolutely gorgeous! The trees around the pool/garden area and the pool are lit up at night which made it more romantic. All the staff was very hard working, friendly, and always greeted you with a smile! The front desk staff answered all our questions and assisted us with phone calls that we needed to make for our tours. Special thanks to Rafa for helping me out when my luggage was delayed by the airline and for always just being so nice and super sweet!!! The continental breakfast was delicious and was served in huge portions!!! We had Omar and Santiago as our main servers during our stay and they were just so friendly and funny! The housekeepers cleaned our room very well and we found it very sweet how they made animals out of the towels which were placed on our bed. Every day, we also witnessed how the pool staff worked so hard in keeping the pool and garden clean. We definitely respect how hard working you all are. We miss you all!! You guys made our stay very memorable! <3
5 out of 5
by A verified traveler from Dallas

Hidden gem!

Posted Nov 26, 2016
Pros: just about everything!
Cons: a desk in my room would have been nice. also, spruce up the reception area as that is the first thing the patrons see. fresh payment and nicer decor
Location: located at 10th Avenida and 14th Street --- what's more to say? you are located pretty much within walking distance of everything!
This boutique hotel is quite the gem! Conveniently located at 10th Avenida and 14th Street, you have easy, walking access to everything --- the beach, both the older side and newer side of 5th Avenida and many non-tourist conveniences like the Mega Supermarket, a new Ado bus station, laundromats where they take care of your clothes for a song and an endless supply of authentic and very Mexican food places that cater to the locals. You walk past the reception area and you find yourself in an oasis of tranquility ---- a meandering pool with bridges and landings, lush vegetation, soaring trees, quiet shaded alcoves and a wonderful pool side bar. I stayed in a junior suite and my room (like most) was graced with an outdoor seating area facing the pool! My room was spacious with a modern bathroom along with many great amenities --- small refrigerator, flat screen, coffee maker, in room safe and upstairs outdoor deck with a hot tub!. The wifi worked quite well and my only disappointment was the absence of a desk. The staff is friendly and helpful and the restaurant excellent. Breakfast was included and was very good with continental, American and Mexican choices available. Dinner is Italian and phenomenal with an emphasis on seafood. If you like mescal, the bar had a great selection. The clientele was quite diverse with most being from Europe. The hotel has arrangements with several beach clubs that will give you a discounted fare. Overall --- great --- will return!
4 out of 5
by A verified traveler from British Columbia, Canada

Love/hate relationship . 3rd time returning.

Posted Oct 27, 2016
Pros: The staff #1. Shout out to RAFAEL!!! The pool is a relaxing area. It's hard to believe you are that close to the action of 5th. No children, Adults only!! Smaller intimate hotel ((getting to know staff and other guests)) pool table by the bar/common area. breakfast included. FABULOUS coffee!! Location!!
Cons: The sun chairs never got sun. This time of the year (oct) the sun isn't high enough. I've been in April and they blaze all day! Lack of hot water a few days. Upgraded this time to a Superior Jr.Suite . It needed some attention. The jet tub by the pool is sad, it needs to be something more like a hot tub(ish) really. The pool is always a bit chilly but refreshing. I mean, it is Mexico! Very close to coco bongo. You can hear the base at night. The level of noise is dependant where your room is situated.
Location: Awesome location. Public Beach and beach clubs very close. 5th Ave shopping few steps away. all Excursions close. Unlimited amount of restaurants.
2 out of 5
by A verified traveler from Michoacan

El agua está pésima, salada y pestilente.

Posted Oct 20, 2016
Pros: El agua
Cons: no hay disposición de la administración
Location: Escogimos hospedarnos en playa del Carmen por la cercana a Tulum y Xcaret que fue lo que alcanzamos a visitar ya que 4 días estuvimos en Cancun.
El agua está salada y pestilente un verdadero asco a la hora del baño , para lavar los dientes usamos agua bebible, el desayuno muy raquitico. Pregunte en la administración el porque el agua 39 esas condiciones y no dieron ninguna respuesta.
4 out of 5
by A verified traveler from birmingham, AL

Great staff at la Tortuga

Posted Oct 18, 2016
Location: One block off touristy 5th Ave, so the hawkers on 5th can be avoided. Plenty of great dining and clubs.
Our bed was comfortable, nice balcony overlooking the pool area, CNN on TV if you are a news junkie, pool area is beautiful, Omar is GREAT!!!!! So helpful and very welcoming.
3 out of 5
by A verified traveler

Posted Oct 17, 2016
no coffee with coffee pot room really small no hot water for showers
3 out of 5
by A verified traveler

Nice hotel, great location, room was littlebit old

Posted Oct 7, 2016
Very nice staff, very good location But room was disappointing, mattress was too hard and the bed was creaking:/ good breakfast
2 out of 5
by A verified traveler

Posted Oct 4, 2016
It was not placent at all. People were not friendly or helpful. Room was not clean. No parking or recommendations to were to park. It was jut not what I was expecting.
4 out of 5
by A verified traveler from Brisbane Australia

Good hotel close to everything

Posted Oct 1, 2016
This is a good quality hotel close to the.main shopping and eating area of Playa. The staff are excellent and no task is to small for them. All ways friendly and helpful will.book all your trips for you. Good room and for us the bed was comfortable clean and the bathroom has been renovated. No problems at all. The hotel is a little older and in some areas a little tired but this would not stop me staying again Good breakfast in the restaurant next door.
5 out of 5
by A verified traveler

Hotel muy recomendable.

Posted Sep 24, 2016
Excelente todo, desde el personal hasta las instalaciones. Personal muy preparado y amables. La habitación muy cómoda y en una muy buena ubicación. Lo recomiendo altamente.