Ratings based on 459 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from British Columbia, Canada

Love/hate relationship . 3rd time returning.

Posted Oct 27, 2016
Pros: The staff #1. Shout out to RAFAEL!!! The pool is a relaxing area. It's hard to believe you are that close to the action of 5th. No children, Adults only!! Smaller intimate hotel ((getting to know staff and other guests)) pool table by the bar/common area. breakfast included. FABULOUS coffee!! Location!!
Cons: The sun chairs never got sun. This time of the year (oct) the sun isn't high enough. I've been in April and they blaze all day! Lack of hot water a few days. Upgraded this time to a Superior Jr.Suite . It needed some attention. The jet tub by the pool is sad, it needs to be something more like a hot tub(ish) really. The pool is always a bit chilly but refreshing. I mean, it is Mexico! Very close to coco bongo. You can hear the base at night. The level of noise is dependant where your room is situated.
Location: Awesome location. Public Beach and beach clubs very close. 5th Ave shopping few steps away. all Excursions close. Unlimited amount of restaurants.
2 out of 5
by A verified traveler from Michoacan

El agua está pésima, salada y pestilente.

Posted Oct 20, 2016
Pros: El agua
Cons: no hay disposición de la administración
Location: Escogimos hospedarnos en playa del Carmen por la cercana a Tulum y Xcaret que fue lo que alcanzamos a visitar ya que 4 días estuvimos en Cancun.
El agua está salada y pestilente un verdadero asco a la hora del baño , para lavar los dientes usamos agua bebible, el desayuno muy raquitico. Pregunte en la administración el porque el agua 39 esas condiciones y no dieron ninguna respuesta.
4 out of 5
by A verified traveler from birmingham, AL

Great staff at la Tortuga

Posted Oct 18, 2016
Location: One block off touristy 5th Ave, so the hawkers on 5th can be avoided. Plenty of great dining and clubs.
Our bed was comfortable, nice balcony overlooking the pool area, CNN on TV if you are a news junkie, pool area is beautiful, Omar is GREAT!!!!! So helpful and very welcoming.
3 out of 5
by A verified traveler

Posted Oct 17, 2016
no coffee with coffee pot room really small no hot water for showers
3 out of 5
by A verified traveler

Nice hotel, great location, room was littlebit old

Posted Oct 7, 2016
Very nice staff, very good location But room was disappointing, mattress was too hard and the bed was creaking:/ good breakfast
2 out of 5
by A verified traveler

Posted Oct 4, 2016
It was not placent at all. People were not friendly or helpful. Room was not clean. No parking or recommendations to were to park. It was jut not what I was expecting.
4 out of 5
by A verified traveler from Brisbane Australia

Good hotel close to everything

Posted Oct 1, 2016
This is a good quality hotel close to the.main shopping and eating area of Playa. The staff are excellent and no task is to small for them. All ways friendly and helpful will.book all your trips for you. Good room and for us the bed was comfortable clean and the bathroom has been renovated. No problems at all. The hotel is a little older and in some areas a little tired but this would not stop me staying again Good breakfast in the restaurant next door.
5 out of 5
by A verified traveler

Hotel muy recomendable.

Posted Sep 24, 2016
Excelente todo, desde el personal hasta las instalaciones. Personal muy preparado y amables. La habitación muy cómoda y en una muy buena ubicación. Lo recomiendo altamente.
4 out of 5
by A verified traveler from Tampico

Hotel agradable con buena ubicacion

Posted Sep 20, 2016
La ubicación es excelente, lugar tranquilo y acogedor. Control de TV no funciona, toallas limitadas,
5 out of 5
by A verified traveler

Great hotel for anyone wanting a non beach hotel

Posted Sep 5, 2016
Pros: Everything.
Location: One corner off 5th ave. Ideal to the beach, shopping, restaurants, etc.
Staff, location, ambiance, food in Como Como, outstanding. 5th visit and will be back next year! Thank you La Tortuga!