Do not stay here if you want a good night's sleep
Posted Nov 7, 2016 on Hotels
We were disappointed with this hotel at $91 per night, the rooms didn't represent the pictures shown on the website, the beds were hard and extremely uncomfortable, there was no double glazing on the french door, your only window, and it was very poorly fitted, consequently we were kept awake all night until 4am by the noise from the local bars and karaoke, would not recommend this hotel to anyone over the age of 21 and certainly not at the price we paid, there were far nicer hotels in the area for almost half of this. Staff were very apathetic and not at all interested in the guests, maybe that's just Mexico?
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
We are sorry that your stay didn’t fulfilled your expectations. Most of the pictures have been taken with a regular camera or cellphone camera and most people tell us that they like that they are not retouched, so it surprises us that you think they didn’t represent the rooms.
In regard of the bed, we offer a special pad for those guests who prefer a softer bed.
We always try to make the guest feel welcome, and we consider our staff one of our greatest assets, so we will address your concerns in regards of this issue.
We will take in consideration your comments, so we can improve our service.