Ratings based on 29 Verified Reviews

4.2 out of 5
92% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Maria, at the front desk, is very nice. Everything is in walking distance to the hotel. Quiet area.
Comment from Hotel Management
Nov 12, 2016 by General Manager, Hotel Management
Thank you for leaving your comments. We hope to see you again soon! Best regards, Maria
3 out of 5
by A verified traveler

Do not stay here if you want a good night's sleep

Posted Nov 7, 2016 on Hotels
We were disappointed with this hotel at $91 per night, the rooms didn't represent the pictures shown on the website, the beds were hard and extremely uncomfortable, there was no double glazing on the french door, your only window, and it was very poorly fitted, consequently we were kept awake all night until 4am by the noise from the local bars and karaoke, would not recommend this hotel to anyone over the age of 21 and certainly not at the price we paid, there were far nicer hotels in the area for almost half of this. Staff were very apathetic and not at all interested in the guests, maybe that's just Mexico?
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Good afternoon, We are sorry that your stay didn’t fulfilled your expectations. Most of the pictures have been taken with a regular camera or cellphone camera and most people tell us that they like that they are not retouched, so it surprises us that you think they didn’t represent the rooms. In regard of the bed, we offer a special pad for those guests who prefer a softer bed. We always try to make the guest feel welcome, and we consider our staff one of our greatest assets, so we will address your concerns in regards of this issue. We will take in consideration your comments, so we can improve our service. Best regards, María Eugenia Manager
5 out of 5
by Monica from San Jose, ca

Definitely will stay again!

Posted Jul 14, 2016 on Hotels
It was in a great location and the staff was very kind and always eager to help!
Comment from Hotel Management
Jul 21, 2016 by Maria, Hotel Management
Thank you for your comments Monica. We are glad you liked our location, which is very close to the shops and restaurants, and our staff. We are always pleased to service our guests.
5 out of 5
by Monica from San Jose, Ca

Great place to stay!

Posted Jul 14, 2016 on Hotels
The staff was very helpful and kind! I would definitely stay again!
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Hello Monica, We are glad that you found our staff to be helpful. We are always trying to make the guest feel like at home. Best regards, María Eugenia
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, very clean!

Posted Jun 7, 2016 on Orbitz
Great hotel just one block from 5th avenue. Hotel staff is very nice and accommodating!
Comment from Hotel Management
Jul 20, 2016 by Maria, Hotel Management
Thank you for your comments. We hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

nice, safe close to 5th but QUIET

Posted Apr 27, 2016
We were nervous about staying in a new hotel we had never seen. The staff was excellent and very attentive. Close enough to the beach close enough to fifth Avenue but far enough not to hear any noise
Comment from Hotel Management
Jun 2, 2016 by Maria, Hotel Management
Thank you for the review :)
5 out of 5
by Darrin from Brooklyn

Lovely, Quaint, and Cozy

Posted Mar 30, 2016 on Hotels
I truly enjoyed my stay. The room was cozy, and loved our beautiful terrace where you can look onto the street! The lobby garden was spectacular!
Comment from Hotel Management
Apr 2, 2016 by Maria, Hotel Management
Thank you Darrin! We are glad you enjoy our accommodations.
4 out of 5
by henry from Northeast

Safe, clean hotel, centrally located.

Posted Mar 28, 2016 on Hotels
Safe accessible hotel, Short walk to beach, plaza, ferry, 5th avenue, ADO bus line. Don't need a car but parking lot across the street which is great -must pay fro parking. Front desk service was fantastic. Hotel is clean, rooms are comfortable, clean nice bathrooms, good beds, nice little balcony is a big bonus. Construction site aside hotel is unsightly and attracts drunks at night, can be a little noisy at night but that is downtown Playa del Carmen in prime. time. Breakfast is self serve and mediocre.
Comment from Hotel Management
Apr 2, 2016 by Maria, Hotel Management
Hello Henry, Thank you for taking the time to write us your review. We are glad that you enjoyed your time with us. We hope the construction ends soon, so the next time you come back you'll have even a better stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2016
Our one night stay was perfect in this nice, clean & conveniently located hotel. No elevator so getting the luggage to the 3rd floor could have been a problem but Virginia at the front desk asked a local boy to bring our bags for a $5 tip - well worth it! Breakfast was limited to cereal, fruit, toast, juice & coffee but perfect for us. You can park across the street for $10 but we found a spot on the street for free, just watch out for yellow curbs as they signify "NO PARKING". Free passes to the Senior Frogs beach club w/ a coupon for a free margarita was also included. We would definitely stay here again & would recommend it to family & friends!
Comment from Hotel Management
Apr 1, 2016 by Maria, Hotel Management
Hello! Thanks for taking the time to give us a review. We appreciate that you would recommend us and we hope to see you again soon.
5 out of 5
by Holly Matt from Balgonie, Saskatchewan, Canada

Beautiful hotel

Posted Mar 7, 2016 on Hotels
This is a beautiful boutique hotel. Staff are helpful and friendly. Location is close to 5th Ave. and beaches.
Comment from Hotel Management
Apr 2, 2016 by Maria, Hotel Management
Thank you Holly. We are glad you enjoyed your time with us.