Ratings based on 187 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from B.

Terrible staff attention.

Posted Aug 24, 2016
The only place with Air Conditioner was my room, and outside the temperature was over 90 degree all the time.
3 out of 5
by A verified traveler from atlanta

3 star resort

Posted Aug 22, 2016
The resort is beautiful and the staff was mostly friendly, the room was just average too many ants and fridge didn't get cold enough, the food wasn't good not hot just luke warm. Probably will not return.
4 out of 5
by A verified traveler

Above average Hotel

Posted Aug 20, 2016
The hotel stay was great. The staff were friendly, the food was great and the beach was clean. It was perfect for the price.
Comment from Hotel Management
Aug 21, 2016 by Relaciones Públicas, Hotel Management
Dear Guest, Thank you so much for your visit, it was a great pleasure to host you and create wonderful memories in your life due to our outstanding services. We appreciate profoundly the description you make about the beach, bars, restaurants and food, it is our duty to offer several options for the different likes of our guests and we are proud to receive your recognition for our efforts. Allow us to tell you that we will be so happy to host you once again in our hotel, this way you will enjoy our new Luxury services, do not hesitate to contact us before your arrival date. Our best regards! Geraldine Luna Luxury Bahia Principe Akumal Don Pablo Collection
5 out of 5
by A verified traveler from new york

Nice hotel close to the beaches and pools

Posted Aug 18, 2016
Excellent stayed! The beaches are pools them selves they made them that your kids are safe and pefect for snorkeling without leaving the resort.
Comment from Hotel Management
Aug 21, 2016 by Relaciones Públicas, Hotel Management
Dear Jody, Thank you so much for your visit, it was a great pleasure to host you and create wonderful memories in your life due to our outstanding services. We appreciate profoundly the description you make about the beach, bars, restaurants and food, it is our duty to offer several options for the different likes of our guests and we are proud to receive your recognition for our efforts. Allow us to tell you that we will be so happy to host you once again in our hotel, this way you will enjoy our new Luxury services, do not hesitate to contact us before your arrival date. Our best regards! Geraldine Luna Luxury Bahia Principe Akumal Don Pablo Collection
5 out of 5
by A verified traveler from miami

loved it the people the beach the food everything

Posted Aug 15, 2016
would go back in a heart beat had a great time. great attention
Comment from Hotel Management
Aug 21, 2016 by Relaciones Públicas, Hotel Management
Dear Leslie, It was honor for our entire team to be at your service again making your holiday enjoyable. It is a pleasure to read that you had relaxing and enjoyable time at the resort Sending you our best regards, Geraldine Luna Luxury Bahia Principe Akumal Don Pablo Collection
5 out of 5
by A verified traveler from H.

Nice Hotel and Loved the Beach area.

Posted Aug 15, 2016
Very happy with my stay will go back. Beach is beautiful and staff is great. loved Frutos del Mar restaurant.
Comment from Hotel Management
Aug 21, 2016 by Relaciones Públicas, Hotel Management
Dear Ana, It was honor for our entire team to be at your service again making your holiday enjoyable. It is a pleasure to read that you had relaxing and enjoyable time at the resort Sending you our best regards from the Riviera Maya, Geraldine Luna Luxury Bahia Principe Akumal Don Pablo Collection
4 out of 5
by A verified traveler from Lima, LIM

Gran hotel, recomendable

Posted Aug 9, 2016
Comida agradable, buena ubicación, personal atento y agradable. Lo único por mejorar es su trasnporte entre lobbys que se demoran algunas veces en pasar, pero todo muy bien sin contar eso. Recomiendo que no se pierdan el restaurante La Gran Tortuga - Rodizio, muy bueno.
Comment from Hotel Management
Aug 23, 2016 by Relaciones Públicas, Hotel Management
Estimado Santiago, Nos da mucho gusto saber que ha pasado unos días riquísimos de vacaciones en nuestro hotel, agradecemos por habernos elegido y por compartir sus palabras y observaciones a través de este importante medio. Esperaremos ansiosos su regreso para poder brindarle un servicio excelente como usted se merece. ¡Saludos cordiales! Geraldine Luna Luxury Bahia Principe Akumal Don Pablo Collection
4 out of 5
by A verified traveler from SLC, UT

Close to the beach, music hall and restaurants

Posted Aug 7, 2016
Had a great time and loved the location!! Better beaches than Cancun. Want to go back already. Book your dinner reservations for the whole trip right when you get there as they fill up quickly.
Comment from Hotel Management
Aug 21, 2016 by Relaciones Públicas, Hotel Management
Dear Guest, On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Akumal Don Pablo Collection. We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. It was honor for our entire team to be at your service again making your holiday enjoyable. It is a pleasure to read that you had relaxing and enjoyable time at the resort Sending you our best regards, Geraldine Luna Luxury Bahia Principe Akumal Don Pablo Collection
4 out of 5
by A verified traveler from Houston

Good hotel

Posted Aug 7, 2016
Its a good hotel perfect to plan and stay there. Great pools and plenty of beach cabanas. the rooms need some renovation and the food buffet could be improved.
Comment from Hotel Management
Aug 21, 2016 by Relaciones Públicas, Hotel Management
Dear Alejandro, Thank you for choosing our beautiful hotel for your holidays in Mexico, we were much honored with your visit! On behalf of our entire team I would like to thank you for your beautiful lines about the services received by our staff, we are thrilled to read you loved our entire facilities and makes us proud to prove you felt the excellent atmosphere we have created for our guests. Please do not hesitate to come back any time to your home away from home! Our best regards, Geraldine Luna Luxury Bahia Principe Akumal Don Pablo Collection
5 out of 5
by A verified traveler from Merida Yucatan Mexico

Complejo Excelente frente al Mar

Posted Aug 5, 2016
Pros: Sus instalaciones y forma de ellos
Cons: Los costos de los artículos que se promueven ahí son excesivamente caros
Location: Las actividades de Teatro, Canta Bar, Los restaurantes su comida y servicios excelentes
Excelente atención y servicio en todas las áreas, las disposiciones de todas las instalaciones son maravillosas
Comment from Hotel Management
Aug 21, 2016 by Relaciones Públicas, Hotel Management
Estimada Yolanda, Nos da gusto saber que ha pasado unos días riquísimos de vacaciones en nuestro hotel, agradecemos por habernos elegido y por compartir sus palabras y observaciones a través de este importante medio. Esperaremos ansiosos su regreso para poder brindarle un servicio excelente como usted se merece. ¡Saludos cordiales! Geraldine Luna Luxury Bahia Principe Akumal Don Pablo Collection