Ratings based on 535 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from norway

Amazing resort !

Posted Apr 24, 2017
Beautifull place in a jungle , amazing nature, everything was so clean, staff was amazing , we couldn't belive how good food was. You can go to dinner in any hotel in this huge resort ! Really amazing vacation ! Higly recomended !
Comment from Hotel Management
Apr 25, 2017 by Online Reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Riviera Maya Resort. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
4 out of 5
Recommended
for Couples
by A verified traveler from Fort Wayne, Indiana

Great value

Posted Apr 24, 2017
Pros: Kid free, comfortable rooms, great food, nice pools
Cons: General maintenance. Noticed some rust from I-beams, hot tubs not functioning, rooms showing some wear. But this is pretty insignificant.
Location: Beach very close and 3 other resorts to visit.
This is a very nice resort with excellent food and a comfortable room. The facilities are starting to show wear (we were at this resort 3 years ago) but it is still an excellent value. Everything is very clean and the staff is welcoming. We would recommend eating at Arliquin (Akumal resort) and Alux (Sian Kaan). Both of these restaurants were excellent. We really like hanging out in the shade at the "quiet pool" with the sushi bar. And, it is fun being able to go to all of the other resorts to see their facilities and dine at their restaurants. Our room was very close to the evening entertainment so I needed ear plugs to sleep some nights but fortunately I had earplugs with me. Our room also had a hot tub but none of the hot tubs appear to be working anymore.
Comment from Hotel Management
Apr 24, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Riviera Maya Resort. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice getaway place

Posted Apr 23, 2017
Sian kaan is great is you want quiet and just a bit of entertainment. The other sister resorts are more busy and loud if you want that and you can get there via a shuttle ride. Overall, it was very good, the only negative was that the beach was not right there and it required a shuttle ride. Food and drinks were good and staff was good for the most part. Special thanks to to: Dulce, Judith, Andres, and Jonas - they all work hard to keep everyone entertained.
Comment from Hotel Management
Apr 24, 2017 by Online Reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Riviera Maya Resort. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice pools, great food, very friendly staff

Posted Apr 23, 2017
This was my first visit with this restort/hotel, and enjoyed it very much. The staff was very helpful and friendly. I enjoyed being able to see the other parts of the resort....my husband and I enjoyed our honeymoon, like how the staff decorated our room :)
Comment from Hotel Management
Apr 23, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Luxury Bahia Principe Sian Kaan
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Luxurious adults only retreat in Tulum, México

Posted Apr 20, 2017
My fiancé and I had an incredible 7 day honeymoon at this wonderful resort. The food was amazing, our room had everything we needed, the grounds were gorgeous but the service was the best part! About 99.99% of the staff always greeted you with a smile and a friendly hello, and they went out of their way to ensure your comfort and satisfaction. We specially loved Demetrio and Faustino at the Yal-Ku buffet, they really made us feel special and like respectful family. We can't wait to return!
Comment from Hotel Management
Apr 25, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Sian Kaan. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Luxury Bahia Principe Sian Kaan
5 out of 5
Recommended
for Everyone
by A verified traveler

Best vacation

Posted Apr 18, 2017
I liked the food the restaurants the people they nice but the beach was kind of far compared with akumal and coba those were close to the beach but is just a 10 minute ride from the Sian kaan area
Comment from Hotel Management
Apr 20, 2017 by Online Reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Riviera Maya Resort. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler from Seatlle

Very nice

Posted Apr 18, 2017
Comfortable full relaxing very nice garden swimpool
Comment from Hotel Management
Apr 20, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Riviera Maya Resort. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxuxry Bahia Principe Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

9th Visit and Counting

Posted Apr 16, 2017
This is our go to resort in the Rivera Maya. Great food, better service, beautiful setting. The only disappointment this trip was that the premium wifi offer that Expedia advertised was not given to us by the hotel.
Comment from Hotel Management
Apr 17, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Luxury Bahia Principe Sian Kaan
4 out of 5
Recommended
for Couples
by A verified traveler from Lancaster, PA

Beautiful resort. Excellent value.

Posted Apr 14, 2017
Pros: Rooms, staff, food, drinks, entertainment, beach.
Cons: No night life past 11pm aside from the Hacienda, full of drunk 18 year olds and guards with bulletproof vests at the door. Need a club at Sian Kaan.
Location: We took a 20 min taxi ride to Talum ruins ($20 each way). Worth seeing but glad we didn't pay for half day excursions.
The check-in, lobby bar, and stage are all in a central outdoor "city plaza" type area, very cool. The rooms are set up like townhouses with maybe 6 or 8 per unit. We enjoyed the privacy. The jungle was basically a few feet out from our balcony. This allowed us to see the wildlife and hear all of the tropical birds chirping. The interior of the room was very spacious and clean. I actually preferred the room over our last stay at the Iberostar Grand DR which was much more expensive. The pool areas are not rowdy. My wife and I are in our 30's and we were definitely in the minority. This may change when wedding season rolls around. There was an activities pool where the resort entertainers had various games, etc. We took advantage of this- salsa dancing, croquet, archery, darts, pool basketball, etc. The entertainers were very nice. In fact all of the staff were always smiling and greeted you as you walked by. The beach was a 10-minute direct shuttle ride. Clear water, beautiful views, and worth the ride. Food was top notch. Drinks were top shelf. Was thoroughly disappointed that we didn't get to eat at the Luxe restaurant. The hotel check in told us this was the best restaurant and we went directly to make reservations and they had nothing for our 5 nights. Most nights only available reservations were late (9 or 9:30) and then we missed the evening's entertainment. Everything shuts down at 11pm except the shared Hacienda dance club. See below.
Comment from Hotel Management
Apr 17, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us, thank you for the comments about what can we do better. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Luxury Bahia Principe Sian Kaan
5 out of 5
Recommended
for Everyone
by A verified traveler from Ashburn, Va

My husband can't wait to come back

Posted Apr 12, 2017
We stayed at the Sian Ka'an, which was nice and relaxed. We came without our kids, so we checked out all the other properties that allow children. We're already planning a return trip next year to the Akumal with our kids. This was our first time in Mexico, and my husband wasn't that excited going in. But a few days into it, he was already planning our return. That's a pretty ringing endorsement!
Comment from Hotel Management
Apr 17, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Luxury Bahia Principe Sian Kaan