Ratings based on 503 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great holiday place for relaxation and adventure!

Posted Mar 18, 2017
Had a great trip and the resort and staff were amazing. Pools at our resort were quiet and relaxing but if you wanted beach and more of a party atmosphere you could take one of the shuttles between resorts and they ran regularly. Food by far was the best compared to any other resort I've been to in the past.
5 out of 5
Recommended
for Couples
by A verified traveler from Edmonton, Alberta

One of the better resorts in the Riviera Maya.

Posted Mar 18, 2017
Pros: Food quality better than most all-inclusives. Excellent customer service provided by all staff. Very lush/tropical grounds. Golf course is excellent
Cons: Beds are a little hard, and if you like ginger ale you wont find it- but this is nit-picking. Hard to fault this resort for anything.
Location: If you like to golf, the course is excellent and beautiful but hard. Expect to lose a lot of balls. Recommend buying a three round pass to save $.
Stayed for 12 days Mar 4 to 16. Food quality is excellent particularly at the a-la carte restaurants. Although the resort is not beach front you have access to an exclusive beach area and carts are available to take you there (or to the other resort areas) frequently. Pool areas are very nice - there are three pools; and there is rarely an issue with finding chairs. Staff are always available to bring you refreshments so you don't have to go to the bars yourself. But if you do, there is rarely a line-up. Overall this is one of the better resorts we have stayed at. Would highly recommend booking into one of the suites with a roof-top jacuzzi!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Posted Mar 13, 2017
Pros: How clean it is!
Cons: Need to be able to make reservations for the restaurants when we book our rooms.
Staff very pleasant! Restaurants great but difficult to get reservations for a time that worked for our group. The Cenote staff were great! Rooms clean due to great housekeeping staff. Butler caring for us was great! Everyone worked so hard to make our stay pleasant!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Wonderful all around

Posted Mar 9, 2017
I can't say enough about this hotel! They work tirelessly to keep everything clean. The food was delicious, the spa was heaven, and the pools were perfect. If you get a chance to go- do it.
Comment from Hotel Management
Mar 10, 2017 by Relaciones Publicas , Hotel Management
Dear Mrs. Kate, On behalf of the entire Luxury Bahia Principe Siankaan team I would like to take this opportunity to thank you for your feedback. We are grateful for your kind comments, as our main goal is our guest’s satisfaction. It is always a pleasure to receive positive feedback and will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to contact us if you have any questions. Thank you for your comments and we hope to see you again at the Luxury Bahia Principe SIankaan hotel. Our warmest regards, Lucero Alvarado Customer Service Department Luxury Bahia Principe Siankaan
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
We love Sian Ka'an! The only suggestion we have for improvement is designating a smoking section on the beach. If you can get a beach chair and umbrella all the way in the front near the ocean then hopefully the wind will blow in your favor and you won't smell smoke. We would love it if the first two rows off the ocean were for non smokers. We hate trying to dodge cancer causing smoke while trying to enjoy the natural beauty of The Caribe!
Comment from Hotel Management
Mar 10, 2017 by Relaciones Publicas, Hotel Management
Dear Guest, On behalf of the entire Luxury Bahia Principe Siankaan team I would like to take this opportunity to thank you for your feedback. We are grateful for your kind comments, as our main goal is our guest’s satisfaction. It is always a pleasure to receive positive feedback and will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to contact us if you have any questions. Thank you for your comments and we hope to see you again at the Luxury Bahia Principe Siankaan hotel. Our warmest regards, Lucero Alvarado Customer Service Department Luxury Bahia Principe Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent vacation

Posted Feb 26, 2017
Can't ask for a more relaxing vacation, this place is beautiful and the service is excellent.
Comment from Hotel Management
Feb 28, 2017 by Asistente de Relaciones Publicas , Hotel Management
Dear Guest, On behalf of the entire Luxury Bahia Principe Siankaan team I would like to take this opportunity to thank you for your feedback. We are grateful for your kind comments, as our main goal is our guest’s satisfaction. It is always a pleasure to receive positive feedback and will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments and we hope to see you again at the Luxury Bahia Principe Siankaan hotel. Our warmest regards, Lucero Alvarado Customer Service Department
5 out of 5
Recommended
for Everyone
by A verified traveler from WI

Great Resort

Posted Feb 21, 2017
Great resort with great food, beautiful well kept grounds. Friendly attentive service everywhere (except the front desk staff). Beach is excellent, transportation between four resorts was easy and convenient. A la carte restaurants are good but it would be nice to have more adults-only options. All in all a great trip and we can't wait to go back.
Comment from Hotel Management
Mar 1, 2017 by Public Relations, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Sian kaan. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Sian kaan.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Feb 21, 2017
Pros: Best buffet of any place I have stayed.
Cons: It's a little difficult to make reservations in the restaurants. When we did get into the restaurants, we were only 50-75% full.
Location: Plenty to do on property.
Sian kaan is the all adult section of Bahia Príncipe. It offers pools, but no beach, but we had easy access on the shuttle to beach and other properties. Food and drinks were awesome. Staff was very friendly and attentive. The crowd at Sian Kaan was older and subdued. We had more fun at the other properties.
Comment from Hotel Management
Feb 24, 2017 by Public relations, Hotel Management
Dear Guest: We are delighted that you have spent your vacation with us and that you enjoyed your visit at our facility. It is a real pleasure to know that you had a wonderful time, and you enjoyed the activities, the pools, the service and all the complex. It was honor for our entire team to be at your service making your holiday enjoyable. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Sian kaan.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel! Private! Access to 3 other Hotels

Posted Feb 16, 2017
Sian Kaan was a great private all inclusive. It's differently not your party hotel if that's the kind of vacation your looking for but was perfect for our honeymoon". Sian Kaan is one of 4 hotels in the area that are part of the hotel chain Bahia Principle! They have a golf carts running to all the hotels and you can use them all when you stay at one of them. That was awesome. Yes this is not a hotel on the beach but it was a 6-8 minute golf cart ride there and you could use the sister hotels bars and restaurants all day! Food was ok but huge selection. They staff was fantastic and big shout out to Manuel at the buffet in Sian Kaan. Always a big smile when we came in and so helpful. I would go again!
Comment from Hotel Management
Feb 24, 2017 by Public Relations, Hotel Management
Dear Guest: Thank you for choosing our resort for your holidays. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. It is a pleasure to know that you enjoyed the service, the staff and our facility. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. ; -) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Sian kaan.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ankeny, IA

Great hotel close to the beach

Posted Feb 4, 2017
Would definitely go back. The only thing I would complain about is their travel system. We ended up waiting longer for transportation to show up or to leave to get transported some where. If we walked we got there faster, so we walked most places. But, other than that we loved it there.
Comment from Hotel Management
Feb 17, 2017 by Asistente de Relaciones Publicas , Hotel Management
Dear Guest, On behalf of the entire Luxury Bahia Principe Siankaan team I would like to take this opportunity to thank you for your feedback. We are grateful for your kind comments, as our main goal is our guest’s satisfaction. It is always a pleasure to receive positive feedback and will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to contact us if you have any questions. Thank you for your comments and we hope to see you again at the Luxury Bahia Principe Siankaan hotel. Our warmest regards, Lucero Alvarado Customer Service Department