Ratings based on 545 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Trinidad and Tobago

Beware persons with Dietary Restrictions

Posted Jul 13, 2017
Pros: Staff was mostly friendly, grounds were well kept, the shuttle service was very efficient
Cons: The hotel makes promises to get you to stay, but does not honor them once you get there
I contacted the hotel to ensure that vegetarian food options where available. They assured that it was and that guest services would give me a letter to take to the buffet and restaurants, and that they would make special food for me. When i got there, they insisted that they did not do that and they think that there were some vegetarian options. The restaurants had 1 option if that much, and it usually had seafood or animal stock. The buffet had lettuce, tomatoes, fruits which were washed in tap water so I stayed away from that, but they did have plain cheese pizza at times. Hotel staff indicated they would work something out for me and to remember that when reviewing them, however they never did anything.So i was hungry and miserable for the stay. I contacted the hotel twice after making the booking to request that they do something special for my honeymoon stay at the hotel. They did not do anything even tho they said they would. I requested it again a few times while i was at the hotel and they did not do anything, even though I saw banners etc being put up on the other doors at the hotel. The room was not cleaned for 3 days, i had to complain a few times before it was done. Beverages were not refreshed in the room throughout the stay. The privileged club sales persons were insulting and bullying, and kept me for 2hrs palming me off to 4 persons who tried to pressure me into subscribing. Then left me to find my way back to my hotel after promising to drop me to the beach
Comment from Hotel Management
Jul 16, 2017 by Online Reputation , Hotel Management
Dear Guest, First of all thank you very much for staying in the Bahia Principe Riviera Maya Resort and taking the time to write your impressions and suggestions, to improve the service we are offering. It is our priority to provide excellent customer service throughout the entire stay and to make happy all our guests, be ensured we will be discussing your concerns with all the responsible department officers to not only identify but react and resolve such matters. We appreciate your honesty and guarantee you to review our training programs. Thank you for bring this to our attention. We appreciate the time in leaving us your comments. Kindest regards, Lucero Alvarado Luxury Bahia Principe Siankaan
3 out of 5
by A verified traveler from New York, NY

Middle of the road Hotel & Experience

Posted Jul 13, 2017
Hotel is described as a 4 star and that is an exaggeration. Grounds were ok and the food was acceptable, however I've stayed at lower star hotels that offered better and more attentive service. I reserved a penthouse room with a rooftop jacuzzi. I was told by a very accommodating and professional butler/concierge that the jacuzzi was not working properly and the water was only getting to room temp. He reported to the front desk asking someone to repair it the next day, the front desk assured us that would happen. I followed up the next day by phone and in person. The front desk staff immediately started giving excuses that I filled the jacuzzi myself and that was why it did not get hot. I reiterated that it was the butler he eventually backed down and promised to have someone come by to look at it. No one ever came. The evening before my departure I received a bill that included all charges. Not only did it include an unknown charge, + a spa service double what was written in the room price list. I called the front desk about the charges. 1st time I was put on hold for 10+mins. 2nd time- I was hung up on. 3rd time, I was told the staff don't speak English well and didn't understand, so they hung up. How is that acceptable?! The mystery fee was a suggested donation for grounds upkeep? They provide poor customer service & the audacity to demand donation. I do not recommend.
Comment from Hotel Management
Jul 16, 2017 by Online Reputation , Hotel Management
Dear Guest, First of all thank you very much for staying in the Bahia Principe Riviera Maya Resort and taking the time to write your impressions and suggestions, to improve the service we are offering. It is our priority to provide excellent customer service throughout the entire stay and to make happy all our guests, be ensured we will be discussing your concerns with all the responsible department officers to not only identify but react and resolve such matters. We appreciate your honesty and guarantee you to review our training programs. Thank you for bring this to our attention. We appreciate the time in leaving us your comments. Kindest regards, Lucero Alvarado Luxury Bahia Principe Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2017
Terrific hotel and staff! We highly recommend this.
Comment from Hotel Management
Jul 17, 2017 by Online Reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler from washington d.c

Fabulous all inclusive

Posted Jul 11, 2017
The stay at this hotel is such a wonderful experience. The beach, food, beverages, treatment & entertainment is great! It's a great time at the riviera maya all in one place. You will not be disappointed with all the wonderful staff that work at this hotel making you feel special and welcome everyday. The place is very secured and also has night life entertainment at La hacienda Doña isabel. I will definitely be returning
Comment from Hotel Management
Jul 13, 2017 by Online Reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler from kansas city

quite great place

Posted Jul 8, 2017
positives quite, great staff, great food, only issue was beach was a cart ride away. mostly couples lots of fun.
Comment from Hotel Management
Jul 12, 2017 by Online Reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Beautiful resort.

Posted Jul 3, 2017
Beautiful resort, great food, but customer service needs improvement drastically.
Comment from Hotel Management
Jul 5, 2017 by Online Reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Wonderful resort in every way!

Posted Jul 3, 2017
Pros: Everything. Service, food, shows, people, etc.
Cons: Nothing. It is all perfect.
Location: Great, beach, tours, snorkeling, diving. Cenotes are awesome. Monkey sanctuary great.
Wonderful resort, great food, great location. All the staff were so kind and just gave great service. The food was amazing and nightly shows really great. Loved every minute! Walter and all the servers in buffet were amazing! The spa service was outstanding. Would love to go back soon.
Comment from Hotel Management
Jul 5, 2017 by online Reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxry Bahia Principe Siankaan
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2017
Awesome experience. The ammenities it offers is amazing. So many things to do!!!!
Comment from Hotel Management
Jun 7, 2017 by Online Reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

OK But Nothing Special

Posted Jun 6, 2017
Pros: The beach is very good. The Sian Kaan buffet is one of the best we have eaten at. Price - Value received is OK.
Cons: A returning guest program. Also probably last time I use "booking engine" for a vacation and will look for a real travel agent.
Third time to this property, 4th time to Bahia properties overall. There is no "program" or recognition of returning guests like at a Sandals. You send an email to a black hole requesting a room upgrade and nothing happens. We did not even get the tshirts we had received in the past.
Comment from Hotel Management
Jun 9, 2017 by Online Reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Wait staff was amazing. See Ismeal at the bar he's the best. Butler service was great. We had a couples message that started @ $180.00 we ended up paying $80.00 thanks to our butler. Spa service Veronica and Pamela were amazing. The atmosphere of the spa service was empicable. Only one suggestion: make your dinner reservations the same day you check in. We waited 2 days and only could get 10:00 reservations. This resort is NOT close to the beach. But they have a trolley service that brings you right to the VIP beach. They have staff that will bring you drinks to you chair. Wonderful service there. Just please TIP. The staff there work very hard to please the guest.
Comment from Hotel Management
Jul 10, 2017 by Online Reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan