Ratings based on 452 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice and quiet. Perfect for a relaxing vacation.

Posted Aug 23, 2016
I had a great time. Would definitely go back for another vacation
Comment from Hotel Management
Aug 25, 2016 by Zohar Silva , Hotel Management
Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it.
5 out of 5
by A verified traveler from NJ

Peaceful

Posted Aug 20, 2016
If you want quiet and relaxation, this is the place for you! Lots to do or just chill, there is something for everyone! We will definitely be back!
Comment from Hotel Management
Aug 25, 2016 by Zohar Silva , Hotel Management
It is always a great pleasure to receive so encouraging reviews, Thank you for choosing us. We hope to host you again
4 out of 5
by A verified traveler from Denver, CO

Great Honeymoon Destination!

Posted Aug 14, 2016
My husband and I went to Bahia Principe Sian Kaan for our honeymoon and had a wonderful time! We were in a Jr. Penthouse Suite with a private Jacuzzi which we highly recommend to anyone staying at Sian Kaan. Being at a resort that was 21+ was fantastic as we felt we could really relax and enjoy our time there without a lot of kids being loud and running around. The food was great as well. The only downside was that we did get food poisoning one day during our trip.
Comment from Hotel Management
Aug 25, 2016 by Zohar Silva , Hotel Management
Thank you for sharing your experience at the resort, all your comments had been foward to our general manager.
5 out of 5
by A verified traveler

This place is amazing!

Posted Aug 7, 2016
Pros: The staff is amazingly friendly and attentive. It felt like a five star resort, where the service never stopped. I felt undeserving of their kindness.
Cons: There could be a shuttle service to and from the resort, so that costs may be shared between those who are traveling so far to the resort.
Location: We stayed at the resort the entire time, except going to the private beach one day, but the next time we go we'll definitely go exploring.
This is my new favorite vacation spot!! The hotel is beautiful. The grounds are well kept, the pools are quiet and beautiful, the food is delicious, and the staff at the hotel is amazing. Everyone who works there is so friendly. The food was fantastic and there was something for everyone at the entire resort. We didn't realize that by going to Sian Kaan that we had access to all the other resorts and their amenities, but it was amazing to have access to everything at the four different resorts. The restaurant selection is quite impressive and the Sian Kaan resort has their own private beach that is off limits to everyone else. This is one of the the most beautiful resorts, but it was the staff at the resort that really set this place apart from every other place I've been. I can't wait to go back!
Comment from Hotel Management
Aug 7, 2016 by Public Relations, Hotel Management
Dear Guest, We are glad to read that you had a wonderful time at our hotel, thank you so much for choosing us for your vacation. It is so nice for us to read that you enjoyed the grounds, the pools, the food, the restaurants and great service of all our staff It will be wonderful to welcome you again and give you the good service you already know. Kind regards, Analí Barboza Luxury Bahia Principe Sian Ka'an Don Pablo Collection
4 out of 5
by A verified traveler from Long Island, New York

Nice hotel, too many bugs and thins walls.

Posted Jul 24, 2016
Great hotel with great amenities. There were spiders and other insects the size of a kitten. When housekeeping cleans the rooms, they are required to leave the door open which means after you spent the previous evening getting rid of all the bugs, they were back the next day.
Comment from Hotel Management
Jul 26, 2016 by Public Relations, Hotel Management
Dear guest, For our team, it is a pleasure to read that you had the greatest vacations with us. We appreciate your comments and thank you for mentioning the point in which we can improve, the comments and suggestions we receive from our guests are very important to maintain the quality. Looking forward to welcome you again in Mexico. Analí Barboza Luxury Bahia Principe Sian Ka'an Don Pablo Collection
4 out of 5
by A verified traveler from NY

Very good stay!

Posted Jul 20, 2016
In general good experience . Some things which needs to be fix: Lobby appearance have to be more helpful , and make special dinner for b-day guests .
Comment from Hotel Management
Jul 20, 2016 by Public Relations, Hotel Management
Dear Guest, On behalf of the entire team I would like to thank you for choosing our hotel to spend your holidays. We really appreciate your valuable feedback about your recent stay with us. The comments and suggestions we receive from our guests are very important to maintain the quality Thank you for your review, we hope to get another opportunity in a future to pamper you as you only deserve. Receive our warmest regards, Analí Barboza Luxury Bahia Principe Sian Ka'an Don Pablo Collection
5 out of 5
by A verified traveler from USA; GA

Very relaxing vacation.

Posted Jun 26, 2016
We had a great experience and relaxing vacation here. The hotel staff was very nice and the food was amazing. Beaches are very clean and service was great there too. The food at some restraunts where you have to get reservations for can be very good or very bad. That's not a big issue, if you don't like the food you can always just go back to the buffet which is great. We hopefully plan on visiting the same hotel chain in other locations in the future. I would recommend this location for a nice secluded relaxing vacation. I also recommend super shuttle for the trip from the airport to resort that took only us. They was on time on very professional.
Comment from Hotel Management
Jul 1, 2016 by Public Relations, Hotel Management
Dear Guest, First of all thank you for choosing us to enjoy your holidays. We really appreciate you taking the time to send some valuable comments about your stay with us. We are very happy to hear that you enjoyed the beach, the service and the buffet during your stay Thank you once again and we look forward to be your host again very soon! Kind Regards, Analí Barboza Luxury Bahia Principe Sian Ka'an Don Pablo Collection
5 out of 5
by A verified traveler from ny

Amazing stay

Posted Jun 8, 2016
I loved every part of our trip hotel staff go beyond I went with my boyfriend and it was so good to be around other couples in love wanting to spend quality time. Yea the beach is not directly on Sian kaan but there is always a small train taking people around every 5 mins. Never an issue! The maya riviera was perfect and romantic we rented a car so we always went where we pleased more up the strip is much more populated and more party. The whole Bahia Príncipe hotel was perfect! Must try
Comment from Hotel Management
Jun 23, 2016 by Public Relations, Hotel Management
Dear guest, Thank you for the time you have taken to share your wonderful experience during your recent stay. We are glad to receive such remarkable comments about our service and facilities. This review will definitely inspire us to consistently deliver our standards ensuring that we meet and exceed our guests’ expectations. Once again, thank you for your valuable feedback and we are looking forward to the pleasure of welcoming you again at our resort. Kind regards, Analí Barboza Luxury Bahia Principe Sian Ka'an Don Pablo Collection
4 out of 5
by A verified traveler from Texas

Our favorite

Posted May 8, 2016 on Orbitz
Pros: Very pretty grounds. Quiet and relaxing. Very accommodating staff.
7th or 8th time here. Always good, but had a few probs this time. Water in shower did not get very warm. A/C broken in main buffet. Pools not as clean as usual. Food and staff are always great,
Comment from Hotel Management
Jun 24, 2016 by Public Relations, Hotel Management
Dear Guest First of all thank you for loyalty and for choosing us to enjoy your holidays. We really appreciate you taking the time to write some valuable comments about your stay at our hotel. The comments and suggestions we receive from our guests are very important to maintain the quality at Luxury Bahia Principe Sian Ka’an and will be taken into great consideration. Thank you once again for your time and your opinion. Sending you kind regards from the Mexican Caribbean, Analí Barboza Luxury Bahia Principe Sian Ka'an Don Pablo Collection
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 30, 2016 on Hotels