Ratings based on 383 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Chicago

Nice hotel in Playa del Carmen's downtown.

Posted Aug 9, 2016
Pros: The facilities are very well maintained, clean and well located. Personnel is attentive, friendly and respectful. I loved the pool and resting areas.
Nice, quiet, well preserved hotel in a good location in Playa del Carmen. Near to Fifth Av. and to the best night clubs in the area. They charged to park in a nearby facility and you have to park the car yourself. Decent breakfast buffet included but there is plenty of good food within walking distance.
3 out of 5
by A verified traveler from L

Hotel muy cerca de la quinta avenida

Posted Aug 8, 2016
El hotel es muy bonito y su alberca es muy funcional. Lo único que no nos gustó es que de sus dos clubes de playa uno estaba cerrado y el otro muy pequeño y en la playa no se podía estar porque ahí estacionan embarcaciones
4 out of 5
by A verified traveler from New York

Nice hotel close to the beach and everything else.

Posted Aug 7, 2016
Pros: Very nice and cozy, good staff, prompt attention.
Cons: Tv could be upgrade and more channels and have telephone in the rooms for communication to front desk in case of emergency.
Location: The hotel is located in the center of everything (stores, restaurants, beach, nightclub); also easy access to transportation.
It was a beautiful experience, very comfortable. Walking around 5 avenue with all the stores Me and my partner felt safe, the beach was very close. My biggest experience was learning about the Maya culture and eating their food. Especially with the tour taken to Chichen Itza and Cenote. Planing another trip.
5 out of 5
by A verified traveler from cdmx

Un hotel lindo!

Posted Jul 16, 2016
Totalmente recomendable para ir en familia o en pareja, el concepto totalmente cuidado y agradable, el menú del desayuno es muy bueno. Y la ambientación del hotel de verdad inspira descanso, es muy acogedor.
5 out of 5
by A verified traveler from New York City

Beautiful, quiet hotel in the middle of it all!

Posted Jul 12, 2016
First time staying in Playa del carmen and we stumbled upon this gem. This hotel is on 10 Ave and 12th street which is literally at the center of it all. You are across the street from CocoBongo, two blocks from the beach, and one block from 5th Ave where all the shops and food places are. The hotel is quite, all of the rooms open to the pool and have hammocks. The pool is gorgeous and looks like a lush garden. It was raining the first two days we were there and spent the day in the pool. I would recommend this hotel to anyone wanting to go to PDC. TIP: Open up Yelp and sort by most reviewed and you'll get some awesome recommendations for places to eat such as "Los Fabulosos" for tacos, "Los Aguachiles" for seafood, "El Fogon" for traditional Mexican, and "Romeo Trattoria Pizzaria" for Italian. There are a lot of Italian places in PDC. Also there is a Brazilian steakhouse across the street which is amazing. TIP: There are vans that run on 2nd street between 15th - 20th ave that will take you to Tulum or the Cenotes for 35 pesos one way. Tulum has one of the prettiest beaches I have ever been too. If you want to swim with turtles take the vans to Akumal which is a turtle beach. But go early in the morning otherwise you will miss them. This beach is a little crowded, keep in mind.
5 out of 5
by A verified traveler from D, Colorado

Beautiful hotel, walking distance to everything

Posted Jun 26, 2016
The hotel and staff were great. (Thanks Dario!). Great location, walking distance to everything. Tons of restaurants nearby, including the one attached to the hotel that serves the amazing breakfast buffet. (Thanks Harry!). 1 block from main shopping drag, 2 blocks from beach/ocean, and a few from grocery stores, and the ferry pier to Cozumel; (a beautiful island, which we recommend for a more laid back, romantic getaway) The hotels courtyard is a beautiful tropical oasis, making the hustle of the city seem non-existent when inside. The landscaping and pool are very well kept. The room was large, clean, and comfortable. The service and staff were great, and went over and above to make the experience all around great!
4 out of 5
by A verified traveler from Panamá

Tranquilidad en un Área Concurrida

Posted Jun 12, 2016
Pros: Ubicación estratégica, sensación acogedora, excelente atención.
Cons: El baño debería tener puerta corrediza en la ducha ya que se moja mucho afuera y podrían tener mas canales de televisión.
Location: Muy cerca de la 5ta ave. y de los clubes de playa (el club de playa no funciona para bañarse, tuvimos que caminar mas lejos). Cerca de lo necesario.
Muy buen hotel, al llegar ya tenían la habitación asignada con la reserva de Expedia. Personal muy amable en todos los sentidos. Nos entregaron 2 tarjetas para toallas y realizamos un conteo físico de las cosas del minibar. Debido a los tours que teníamos reservados no tuvimos mucho tiempo para aprovechar las amenidades del hotel, pero logre usar la piscina un día y estaba muy limpia y las áreas comunes del hotel son muy acogedoras. Para el desayuno solo hay que pasar al lobby a buscar el ticket y luego pasar al restaurante Ipanema (el cual tiene una entrada interna que comunica con el hotel), el cual tiene buena variedad de comida para el desayuno y la atención es impecable. El hotel esta a 2 cuadras de la 5ta ave. prácticamente todo esta super cerca (farmacias, centros de cambio de moneda, mini super, etc) PD: reponen las 2 botellas chicas de agua todos los días.
2 out of 5
by A verified traveler from brasil

Bem localizado, péssimo atendimento

Posted Jun 3, 2016
O hotel é bonito e bem localizado pra quem quer sair à noite, a praia próxima dele não é boa. Reservei um hotel com piscina e essa não podia ser utilizada, a internet teve problemas, ou seja fiquei em um hotel que oferecia piscina e Wi-Fi de fachada. O staff da recepção grosseiro e frio. Os únicos funcionários amáveis eram a equipe do café da manhã. Não recomendo a ninguém!
5 out of 5
by A verified traveler from mexico

Muy buena ubicacion

Posted May 16, 2016
Renovaron los cuartos y quedaron muy bien. Tiene una unicacion muy buena para poder disfrutar la 5ta
4 out of 5
by A verified traveler

Posted May 8, 2016 on Hotels
Excellent hotel in an excellent location terrible breakfast ..