Outdoor pool, open 8 AM to 8:00 PM, sun loungers

Reviews of Magic Blue Spa Boutique Hotel-Adult Only

4 out of 5
Magic Blue Spa Boutique Hotel-Adult Only
Avenida 10, Entre Calle 10 y 12 Norte, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 418 out of 718 reviews" "
Rating 8 - Good. 241 out of 718 reviews" "
Rating 6 - Okay. 34 out of 718 reviews" "
Rating 4 - Poor. 18 out of 718 reviews" "
Rating 2 - Terrible. 7 out of 718 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Catalin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: - staff are friendly and helpful - good location - good swimming pool area, although only half is in the sun Cons: - I've had large cockroaches in my room - bathrooms are awful, very old and full of mold - staff lost a towel when cleaning and asked me to pay a very high price (300MXN) to replace it. I suspect they did on purpose to make more money - aircon has a relatively bad smell when it works - warm water takes very long to pour - wi-fi can drop sometimes - mattress is old and bends in the middle - the windows are not double glazed which means noises from the street and night clubs are not blocked and it's hard to sleep - lighting in the room is pretty bad, the lights are strangely positioned - there are no fire alarms in the rooms and common area, thus increasing health & safety risks - the rooms are very dated and old fashioned, are in bad need of a modern upgrade to give it a premium feel - overall, I think it's too expensive for the quality of service and quality of rooms provided

8/10 Good

Consuelo

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool, quiet, very relaxing. Adjacent restaurant had a very nice breakfast. Staff very friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Martha Lucia

It felt like an oasis with the beautifully landscaped grounds. The room was very quiet and the mattress was wonderful. The shower water was lukewarm but was told that it’s normal for that area because of the hot weather. The robes were a nice luxury to have and the seating area immediately outside our room Ali g with the hammock was very pleasant! The staff was on top of things and showed professionalism.
Stayed 6 nights in Jan 2024

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We really enjoyed our stay beautiful pool area and staff was very friendly and helpful. Bathrooms need an update and rooms sometimes noice at night. But really an oasis in the perfect location.
Stayed 4 nights in Jan 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
As always, the property is beautiful and the staff amazing. Unfortunately, I had to return home early, but the staff helped me out and treated me with care
Stayed 6 nights in Jan 2024

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfectly convenient area in the heart of Playa - right next to all the popular shopping and dining areas. While the area can go on all night, inside the hotel is very serene, private, and super relaxing. The beds were super comfy, the pool was very relaxing, we did the hydrotherapy, and the buffet breakfast that comes with it (from the attached Brazillian restaurant) was amazing. If we go back to Play, we will stay here again.
Stayed 3 nights in Dec 2023

10/10 Excellent

nathalia andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Fabrizio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Enok

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I appreciate the opportunity to share my feedback. However, I found the quality-price relationship of the hotel to be unsatisfactory. The room was noisy and uncomfortable, which impacted my overall experience negatively.
Stayed 3 nights in Dec 2023

8/10 Good

Ali

Stayed 2 nights in Dec 2023

6/10 Okay

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere and feel at this hotel is great. It is very peaceful and relaxing, having a centralized pool surrounded by bungalows which all had hammocks and amazing amount of green space, grass, shrubbery, and palm trees. The room was good, except the toilet had a hard time flushing and hot water in the shower wasnt very hot. The breakfast included was resort buffet quality. The surrounding area did not seem overly noisy for being located on the main strip. Didnt like the checkout when they said that one of the face cloths was missing and charge us 30 pesos for it. Probably maid forgot to restock it and left us holding the bill. Don't understand why they need to accuse use of loosing it and charge us $2.75 CAD, when i just spent $650.00 on three nights stay. I tried to tell them to take it out of the tips that I had left them daily and they said that those were for the maid. Accusing you're guests of stealing is bad for business.
Stayed 3 nights in Nov 2023

2/10 Terrible

Erik

Traveled with group
Disliked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed here many times and will always stay her when in Playa!
Stayed 1 night in Sep 2023
Response from Hello Carol Phillips on Oct 9, 2023
Thank you very much for your preference when staying with us at Magic Blue Spa Boutique Hotel. It will be a pleasure to welcome you back. Best regards Vanessa V. Front Desk Manager

8/10 Good

Jessie

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from Hello Jessie Gray on Oct 9, 2023
Thank you very much for your preference when staying with us at Magic Blue Spa Boutique Hotel. We sincerely appreciate the recommendations you mention, we promise to continue with your preference and the comments you provide help us a lot. It will be a pleasure to welcome you back and see that your suggestions have been carried out. Best regards Vanessa V. Front Desk Manager

10/10 Excellent

Yvonne

Stayed 1 night in Jun 2023

10/10 Excellent

Douglas, San Francisco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Property Eliezer is a great asset for this company He has the right attitude and always attentive making your stay more confortable.
Stayed 1 night in May 2023

10/10 Excellent

Noemie C De

Stayed 8 nights in Mar 2023

10/10 Excellent

Meilyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Mar 2023

10/10 Excellent

Kay

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Tony

Liked: Cleanliness, room comfort
Great stay. Bar team , Manuel & irma were always friendly and helpful. TAngel was there to help us when we needed to get luggage up and down the stairs. Thanks so much to all for a fantastic stay.
Stayed 7 nights in Feb 2023

10/10 Excellent

Kay

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Blake

Traveled with partner
Liked: Cleanliness
Beautiful tropical interior with a nice pool and hot tub. Nice large bedded lounger for couples and singles. Rooms where clean but pretty basic and plain with a bit of sewer smell coming from the shower drain. Although the interior pool area is mostly calm and quiet the room we where in had very loud noise from the street traffic and early morning noise 2-3Am from the near by club closing up. We had purchased added extra to our visit with a daily 30 minutes visit to the spa area which includes hydrotherapy,dry sauna and hot tub. Steam sauna was broken. And a daily couples massage which happens to be a basic lite swedish massage. Any other massage modality would cost extra. Also included was a spa daily credit of I believe $37.50. Unfortunately we where informed on day three the spa and services would be closed for repair work. Missing the last 2 days and unable to utilize the credit towards another therapy.
Stayed 5 nights in Jan 2023

10/10 Excellent

Krystal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was fantastic. A hidden little oasis that was quiet & relaxing but upbeat atmosphere, restaurants & nightlife was just one block over. Jessica and all the staff were the kindest, most helpful people ever. Some areas for improvement would be to add some colorful Mexican decor to the room, ants in the room, better poolside drink services, clean the cushions on the deck chairs more frequently and the wood around the hot tub was rotted a bit and very slippery. We witnessed and older fellow fall really bad when he got out of the hot tub. It's definitely a hazard.

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was comfortable with a great location. They have really thought everything through to help make your stay the best it could be. The staff is wonderful.

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Had an amazing time. Every employee was great. I will definitely be back soon.
Stayed 5 nights in Oct 2022
Response from Manager on Nov 24, 2022
Thank you for taking the time to share your rating and comments. We hope to see you soon!

8/10 Good

Elena

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property, very quiet and very well located - just 2 minutes from the 5th Avenue. Staff was lovely and very helpful, and the pool area fantastic!
Stayed 5 nights in Sep 2022
Response from Manager on Nov 24, 2022
Thank you for taking the time to share your rating and comments. We hope to see you soon!

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Very central. Staff is very friendly
Stayed 2 nights in Aug 2022

10/10 Excellent

Graciela Perez De La

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for a week and loved the breakfast options, service was always great, the spa was nice (30 minutes included every day). Their massage options were very affordable and very professional. I recommend this hotel. The pictures reflect it exactly as it is.
Stayed 7 nights in Jun 2022
Response from Manager on Jul 29, 2022
Thank you for taking a moment to share your opinion on our hotel, we hope to host you back soon. Hav a great day!

10/10 Excellent

MARIA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place !
Stayed 4 nights in Jun 2022
Response from Manager on Jul 29, 2022
Thank you for taking a moment to share your opinion on our hotel, we hope to host you back soon. Have a great day!

10/10 Excellent

Lucilay

Traveled with family
Liked: Cleanliness, amenities
Staff was very friendly. The place is quiet and perfect for relaxing. The breakfast was good with many choices too.
Stayed 5 nights in Jun 2022
Response from Manager on Jul 29, 2022
Thank you for taking a moment to share your opinion on our hotel, we hope to host you back soon. Have a great day!

10/10 Excellent

Flamingo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great atmosphere
Stayed 5 nights in Jun 2022
Response from Manager on Jul 29, 2022
Thank you for taking a moment to share your opinion on our hotel, we hope to host you back soon. Have a great day!

4/10 Poor

Joseph

Liked: Cleanliness, amenities
The staff were very helpful at the hotel, but the property is very loud. Expect to be woken up by street noise and yelling.
Stayed 2 nights in Jun 2022
Response from Manager on Jul 29, 2022
Thank you for taking a moment to share your opinion on our hotel, we hope to host you back soon. Have a great day!

10/10 Excellent

Telma

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I love this place clean and close to 5ta ave súper 😊👍
Stayed 4 nights in May 2022
Response from Manager on Jul 29, 2022
Thank you for taking a moment to share your opinion on our hotel, we hope to host you back soon. Have a great day!

10/10 Excellent

Robert

Stayed 5 nights in Apr 2022

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Playa del Carmen oasis
We've stayed here before on our way from the Cancun airport to the ferry for a longer stay in Cozumel. This hotel is a lovely, lovely place. A quiet oasis with a beautiful pool area just steps from the activities of 10th street. Staff is so helpful. We were sorry we couldn't stay longer.
Stayed 1 night in Mar 2022

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredible and helpful. Hotel was very nice and clean - pool beautiful! The photo catches the pool area well. It is nice and quiet until Friday and Sat nights where the bar next door on top of the building starts their music but couldn't hear it in your room. A plus on location, Rooms and service.
Stayed 5 nights in Feb 2022
Response from Manager on Mar 8, 2022
Thank you for your preference!

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Manager on Mar 8, 2022
Thank you for your preference!

10/10 Excellent

Evelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is like an oasis tucked within the very center of playa del Carmen. The most incredible location, with a great staff!
Stayed 6 nights in Feb 2022
Response from Manager on Mar 8, 2022
Thank you for your preference!

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2022
Response from Manager on Mar 8, 2022
Thank you for your preference!

8/10 Good

Paulette

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful hotel but bar could be better
We came here to celebrate my birthday. Charlie checked us in & was very friendly & helpful. Angel helped us with our bags & he was also very friendly each time we saw him. Had a relaxing hot stones massage from Rubi. I would recommend. Fernanda researched & organised an excursion for us. She was very patient while we worked out what we wanted to do. Loved the selection at the breakfast buffet. I wished the hot options were hot rather than just warm. This didn't put me off as it was always tasty. The team in the restaurant kept the coffee coming & the coffee was also very nice. A shout out to Gabriel & Carla who made us feel welcome each morning. The restaurant is actually Ipanema's Brazilian Grill serving amazing food in the evening but I was disappointed that it was the Brazillian grill or eat out. There are loads of eateries nearby but it would have been nice to have a choice. Although Magic Blue is a beautiful & relaxing hotel there were a few things which bugged me (didn't stop us from enjoying our stay). The bar area lacks atmosphere & food is only available there up to 8pm. The gardens & pool area are very well maintained (I loved the landscaping) but the stairs to our rooms & our terrace could have been cleaned better. We were in one of the master suites & there were bird droppings in one corner of our terrace the whole time. We liked our room but repairs looked botched. Shouldn't be given room prices. We enjoyed our stay, the staff made the difference.
Stayed 11 nights in Jan 2022

6/10 Okay

Rachael

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022
Response from Manager on Mar 8, 2022
Thank you for your preference!

10/10 Excellent

Joseph Borgese

Stayed 1 night in Jan 2022
Response from Manager on Mar 8, 2022
Thank you for your preference!

10/10 Excellent

Jadah

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of the action! Beach is a block down, staff is excellent and pays attention to detail! Safe environment and wonderful pool!
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!
Everything was amazing! Cool boutique hotel with a tropical vibe! Rooms clean and comfortable.
Stayed 1 night in Dec 2021

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Good hotel, well located.
An acceptable hotel in the area. Good sized rooms and very friendly staff on check in and arrival. Rooms are tired and in need of a bit of TLC, but otherwise all good!
Stayed 2 nights in Nov 2021

10/10 Excellent

DINA

Stayed 2 nights in Nov 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, nice room, good pool area and easy access to good restaurants, bars...etc. Fewer TV channels available than my previous stay there.
Stayed 4 nights in Nov 2021