Ratings based on 979 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Serenity

Posted May 18, 2017
A perfect spot for a nice, clean and quiet resort close to the beach. I especially love the bungalow feel vs an all inclusive hotel that has people on top of each other, like a few other hotels next to mahekal. We got ocean view room and it was great. The only thing I did not care for was the breakfast buffet. We opted out from including meals with our stay (this time). And for $15 a person (which is not expensive in $ but a lot in pesos), the food was just meh. I was not impressed with it at all. I stayed shangri la calibre (which is now mahekal) 6 years ago and remember their breakfast used to be a lot better.
Comment from Hotel Management
May 24, 2017 by Karen Smith, Hotel Management
Hi Jennifer, Thank you for returning to Mahekal and for being a long time loyal customer. Thank you for your honest feedback about our buffet. We do have an a la carte breakfast in Fuego as well. I'll let the manager of the restaurant know your feedback. We are pleased you liked the bungalow rooms. We try to improve each day so hopefully the next time you visit, you'll notice more changes!
5 out of 5
Recommended
for Families
by A verified traveler from Houston

Gorgeous accommodation, amazing customer service

Posted May 12, 2017
Pros: The staff, the grounds of the accommodation, the beach, the various swimming pools, and the atmosphere of all these things together
Cons: The beach was nice but pretty narrow, it would have been perfect if there was more of it.
Location: Xcaret was a highlight of our trip, the ruins in Tulum were amazing, certain parts of Cozumel were very enjoyable
Playa Del Carmen was one of our best vacation choices ever. The accommodation was top-notch and in an excellent location to have luxury AND warm cultural exposure to the city's people. Using Playa Del Carmen as a center point we ventured to Tulum and Cozumel with relative ease and minimal expense. Xcaret was a highlight for my family. The hotel staff were always professional and pleasant to interact with. Actually in every place that we visited on this trip we were greeted with smiles and treated well. The beach is picturesque and at Mahekal the staff did everything within their power to make our experience of staying with them a special one.
Comment from Hotel Management
May 24, 2017 by Karen Smith, Hotel Management
Hi Tony, Thanks for visiting Mahekal Beach Resort! Glad you enjoyed our property and rooms. Regarding the beach, it changes seasonally. Sometimes the sea can come right up to the rooms and sometimes it's super wide. This depends on tides, currents, climate change and a number of other reasons impacting the Gulf of Mexico and Caribbean Sea. Each month it can be very different. We are also delighted you enjoyed the excursions! We love for guests to see our beautiful surrounding area of the Riviera Maya. Thank you for finding us, sharing your experiences and we do hope you will return soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Wonderful experience, will be back

Posted May 11, 2017
I'm an avid traveler and I was VERY impressed with Mahekal on every level. The beach is clean, no peddlers, and the water is aaaaaamazing. As far as the resort, customer service is SUPERB. Front desk staff are very helpful, wait staff is excellent, and even a friendly "Hola" from the landscapers each day... When we first arrived, we had a Treehouse Palapa room. The room was nice, but there was construction on a neighboring building that woke us up at 6am. I asked the front desk if they'd mind finding us another room, and they gave us an even better room as an apology for the inconvenience. The new room was a "Deluxe Garden View", which was even nicer than the original room, close to the pool, AND had a peekaboo view of the sea. I was tickled pink.... Also, the food was delicious, really enjoyed the breakfast and dinner buffets. Definitely go for the additional "half board option", it is worth it!!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Perfect Beachfront resort in prime location.

Posted May 10, 2017
Pros: Everything. The staff were so friendly and funny and the food was great and the drinks were perfect. The beach was gorgeous.
Location: Location is right on the beach. There's a lot of shopping/dining on 5th Avenue nearby. Xcaret is very close and Tulum is less than an hour away.
Mahekal was an amazing resort. The staff was top notch- friendly, funny and very accommodating. The property itself was situated right on the beach, featuring 3 different pools and multiple restaurants. You can walk to 5th Avenue (major shopping area) and it's close to many adventures/excursion sites.
Comment from Hotel Management
May 11, 2017 by Elisa Gomez, Hotel Management
Dear Will, Thank you for your great review! Hope to welcome you back in the near future! :)
5 out of 5
Recommended
for Everyone
by A verified traveler from boise, id

Luxurious hotel gives real Mexico feel

Posted May 9, 2017
We loved Mahekal! Its right in middle of Playa del Carmen so you get a real feel for local Mexico. The rooms with palapa roof brings you right into nature. The first night takes getting used to birds etc. but then just enjoy sounds of Mexico. We loved Ceasar at ice cream stand, and whole staff at Fuego. Nicolas, chef Javier, Rene, Rogelio all becane friends. Chef Javier even made us special dessert on our last night
Comment from Hotel Management
May 11, 2017 by Elisa Gomez, Hotel Management
Thank you so much for your review and for mention Cesar, Rene, Nicolas, Chef Javier and Rogelio, it is great to learn you ha a great experience! :) Best Regards from Mexican Paradise
5 out of 5
Recommended
for Everyone
by A verified traveler

Terrific Stay at Mahekal

Posted May 6, 2017
Pros: We loved the hotel and plan to return next year. Staff was wonderful.
Cons: Replenishing the beach/pool towels. By noon, there was never any left.
Location: Beach and shopping near by
We had a fabulous time at Mahekal Beach Resort. It is close to 5th avenue and located right next to the beach. It was the best of both worlds. This resort is very popular and check in at 3pm. So we took advantage of the beach and spa while we waited to check in. We were so happy we did. Staff is very nice and happy to assist for any issues. Security was always onsite and ready to chase any unwanted guest out of the area. We felt safe. We decided to use the half meal plan and we were not disappointed. Food was tasty the restaurants had many choices to choose from. We enjoyed the live Mariachi band and live Tango band.
Comment from Hotel Management
May 11, 2017 by Elisa Gomez, Hotel Management
Thank you for choosing Mahekal Beach Resort for your recent stay in Playa del Carmen! And thank you for a great review :) Warm Regards
4 out of 5
by A verified traveler

Unique hotel with much potential

Posted May 4, 2017
Pros: The hotel ambiance from tropical feel of the tree house palapas guest rooms to the massive palapa restaurants and pool overlooking the beach.
Cons: The quality of the food was very hit or miss. A few things were delicious but most was not. We found restaurants in town that were amazing.
Location: The location is great for shopping, restaurants, rentals. The beach is beautiful but for the first time there were no fish or snorkeling.
Upon arrival the staff was very friendly and cheery and the desk clerk was amazingly helpful. We heard they give out cold towels but we did not receive any upon arrival. I have to rave about the entire staff of the resort from the bar tenders, restaurant staff, and the cleaning staff, who were very personable, happy and obliging. The resort was very clean and beautifully tropical but you have to keep in mind it's very earthy, tropical and unique. It was great to see Ant Eaters and Iguana's walking around. It's not meant to be a modern pristine resort. But compared to 12 other wonderful resorts I have stayed at, Mahekal doesn't promote any fun activities or events aside from one night offering Salsa dancing lessons by the pool table. Only 4 guests showed up so that event doesn't work well. There was no on resort Mexican events like other resorts I have been too, no pool or beach aerobics, volleyball or any other activity or event offered for fun. The specialty drink is of the month not the day, which gets boring fast. It is an extremely quiet resort with not much to do except lay on the beach or by the pool. By day 5 we were all bored at the resort so we decided to paint the town which is very exciting and lively with many great bars, unique restaurants,cigar lounges, excursions and shopping all two minute walking distance. The resort could be so much more with the right events manager running it. I suggest you go with a group so you can make your own fun.
2 out of 5
by A verified traveler from Ohio

Great location for pictures or a quick visit

Posted Apr 26, 2017
Pros: The location is great to the rest of Playa del Carmen
Cons: The constant booming bass, the smell, there are screaming kids by the pools, etc.
Location: Playa del Carmen is within walking distance and offers a huge amount of great restaurants
This is a great location for Instagram pictures but that's about it. There is CONSTANT loud bass from Mamelita's which you can hear throughout the club from about noon to 8pm. There is no way to escape the sound as most of the rooms have wooden and straw roofs. This also causes them to smell like rotting wood and ammonia.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Amazing views, food, and service!

Posted Apr 26, 2017
My family and I (myself, my husband, and two children aged 2.5 and 3 mths) just wrapped up a 5 day stay at Mahekal Beach Resort. It was amazing. It has been a while since my husband and I have been on vacation and this was the first with kids, so we were looking for something low key. Mahekal was perfect. The majority of our time was spent at the pool (there are 3, we spent the first day at the infinity pool, which boasts spectacular views, and the other days at the pool by Fuego as it is bigger and has Cabana's which we needed for the baby). While at the pool there was always someone around to assist us whether with food/beverage service or some other issue (towels, help with the chairs/umbrella). Additionally, the beach area near Fuego is amazing. I believe it's private. It offers gorgeous scenery and coverage under hut like umbrellas. The food at the restaurants is fresh and delicious and the service is impeccable. As I stated we were traveling with very young children. The staff was super helpful, and even made my daughter pancakes every morning special order. Also, it is a quick walk to 5th avenue (a tourist spot). I would highly recommend this hotel and would definitely go back. I would say that that though it is kid friendly, it's not kid geared. There are no televisions in the rooms (though the wifi is fantastic) and there are no kid spaces or events, so if you're a parent who requires these things, this isn't the best place.
Comment from Hotel Management
Apr 28, 2017 by Denisse, Hotel Management
Warm Greetings from Mahekal Beach Resort! Thank you so much for taking the time to share your experience. Your comments and observations are highly important to all the Mahekal team.
5 out of 5
Recommended
for Everyone
by A verified traveler

Stunning hotel in great location.

Posted Apr 24, 2017
I go to playa once a year for the past 5 years, this is my first time staying at Mahekal and it has been by far the best stay. Will be back next year.