Ratings based on 178 Verified Reviews

3.6 out of 5
78% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to beach and shopping.

Posted Feb 23, 2017
Comfortable, great breakfast. Lots to see and do.
Comment from Hotel Management
Mar 2, 2017 by Maya Bric Hotel , Hotel Management
Thank you very much for your comment we hope that on your next visit in playa del carmen we will again take into account for your stay from the staff of you are sent greetings
1 out of 5
by A verified traveler from CA

AWFUL. hotel rooms are next to pounding nightclub

Posted Jan 3, 2017
Pros: Proximity to restaurants and shopping
Cons: SEE ABOVE COMMENTS
Good people but hotel next to a pounding nightclub that went on until 3 in the morning EVERY single night. AWFUL. Moved rooms only after aggressively insisting but that did not help. Hotel room walls so thin you can hear coughs on the other side. No sleep for 5 days.
Comment from Hotel Management
Jan 5, 2017 by Maya Bric Hotel, Hotel Management
Thank you for writing your opinion about us and we regret the noise that despite being three blocks away from all the night clubs you will hear the noise work on it to avoid the noise of the music and hopefully give us an opportunity to stay In our hotel and change of opinion ..
3 out of 5
by A verified traveler

Location.location NOISE

Posted Dec 2, 2016 on Hotels
This was the 4th time I stayed here over the past few years. But never before was the music from the bar across the street so bad. It was loud and horrible every night but worse on Saturday night. The music went on until 6 am.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for writing your opinion about us and we regret the noise that despite being three blocks away from all the night clubs you will hear the noise work on it to avoid the noise of the music and hopefully give us an opportunity to stay In our hotel and change of opinion .. Maya Bric Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Olympia WA

Great location in downtown

Posted Nov 20, 2016 on Orbitz
Pros: Secure, nice courtyard, tropical, walk out right on 5th st the tourist street
Cons: mini fridge would be nice.
Location: Great location but about the time I closed down the nice music bar right in front I did not realize the real party was 2 blocks down that thumped!!!
Very nice there as it is not the Hilton, but serves it's purpose..Not your place if old fashioned, want quiet nights, or a whiner.
Comment from Hotel Management
Nov 26, 2016 by Hotel Maya Bric, Hotel Management
Thank you very much Bruce, we really appreciate your comments and we going to keep working to provide an excellent service to all of our guests, it has been a great pleasure to enjoy your visits . We hope to see you on your next stay in Playa Del Carmen. Thank you so much
3 out of 5
Recommended
for Everyone
by A verified traveler from edmonton A.B.

Reliable hotel

Posted Mar 11, 2016
The hotel had nice amenities safes,clean pool, friendly staff it was close to 5th ave so a bit noisy from the party bars but hey it was close to the shopping and the beach. Oh and the front desk could converse in English enough to get buy.
Comment from Hotel Management
Sep 5, 2016 by Recepcion , Hotel Management
Thank you for your comments so nice and hope to see you again in our hotel and pass it so comfortable as your previous stay .. from the staff is commanded greetings
1 out of 5
by A verified traveler from toronto

DONT EVER BOOK HERE

Posted Jan 18, 2016
Pros: Location is close to beach, on the main strip, has a pool, soft bed sheets. staff tries to be friendly and helpful
Cons: everything listed above
Location: on main drag, minutes from the beach, less than 10 min from walmart
TLDR - dont book here, dont be fooled by the price - false advertising NO WIFI, its not a secure/ safe hotel, you will not get a good nights sleep, AC problems, no mini bar, TV problems, health concerns-> dirty, many problems- DONT BOOK HERE. this hotel is 1 star at best and you should never book here despite the cheap cost. 1. doors are flimsy, easy to kick in and have holes in the frame letting in bugs and small wild life. i found a lizard type animal in my room one day 2. wifi signal is poor and weak you can never get a connection in your room or at your hotel 3. asking for extra clean towels is like pulling teeth, they are very reluctant to help you 4. hotel has poor security, night guard constantly passed out, doors flimsy, windows had no bars or cages, bathroom window had no screen - easy for robbery and to break into 5. AC broke during our stay and was not fixed. AC was leaking dirty water onto our bed and pillows- major health issue 6. TV was fickle and sometimes worked and did not work 7. pool lounge area was covered in bird feces and was not cleaned, & no pool towels were provided 8. charged 7 pesos a minute to make a local phone call 9. music from nearby club and bars could be heard crystal clear in room despite using ear plugs. I never got a single nights rest staying here 10. no mini bar in room - cant have a cold beer and no place to store left overs or food. 11. general hotel was dirty and unclean lobby lounge chairs were stained, dirty and unkept.
Comment from Hotel Management
Sep 5, 2016 by Recepcion , Hotel Management
thanks for posting a review about our hotel are there areas where we need to improve, there are some that seem high tone, try to service when we report faults in the rooms as you mention but in this case never in his stay repo us anything, nice beach towels were just deposits which will devoviamos when delivering the towels, but you will know we are located in the commercial area of Playa del carmen which noise this day and night because of our location not have presisamente bar to avoid noise inside the hotel, but if you wanted something better regret while our three stars are not enough to meet your needs ... from all the hotel staff is sent greetings.
4 out of 5
by Andrew from Qualicum Beach

Posted Dec 18, 2015 on Hotels
Very noisey due to being right on Avenida Cinqo where the nightclubs boom till 6 a.m. every weekend night. Otherwise it is the perfect affordable getaway hotel. Not fancy but very authentically Mexican with a lovely little pool and garden area. Great breakfast buffet. Wifi in rooms doesn't work well but works in lobby and around the pool. Rooms are simple but clean. Hotel staff are very nice.
Comment from Hotel Management
Mar 5, 2016 by Mayabric Hotel, Hotel Management
ANDREW HI. Thank you for your comments, appreciate them enough. Everey day we try to improve the quality of our services to mmet the needs of our guest; There are small details like the noise of the music as high bars around the hotel not in our hands solve. We appreciate your visit and hope to soon.
3 out of 5
by Andrew from Qualicum Beach

Rock On Maya Bric

Posted Dec 15, 2015 on Hotels
A cute little hotel with great breakfast buffet included & nice pool & garden. Lovely staff too. Downside is it's right across from the disco which goes till 6 am. Ear plugs essential & even so you'll lose a few nights sleep here. Close to the beach.
Comment from Hotel Management
Mar 5, 2016 by Mayabric Hotel, Hotel Management
Thanks for your comments, we are very sorry noise from nearly bars, not in our hands to solve this problem, however we strive daily to please our guests and meet their expectations. Thank you very much for choosing us, we hope soon.
3 out of 5
by John

Posted Sep 5, 2015 on Hotels
Just.... Nah. It was fine, I mean, we didn't die, it's not extremely terrible or anything. It had ice cold AC. The included breakfast everyday is seriously great. But it's kind of dirty and just kind of cheapy in general. The wifi only works in the lobby. Annoying cover band playing every night just across the street. There's just so many options available that are better. We moved to Illusions, just down the street and it was muuuuch better
Comment from Hotel Management
Feb 13, 2016 by Mayabric Hotel, Hotel Management
thanks for your comments, we consider every day to improve and provide better service to our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from virginia beach

Great deal on 5th ave

Posted Aug 23, 2015
We looked on line and it was the best deal Under 400usd for 7 days. Rooms a bit dated, but ok for the money. Pool was 10 feet from our door. Breakfast was good. Best thing was the location and price We stayed in food 8 which was next to the pool pump room, a bit loud. Overall a hell of a deal.
Comment from Hotel Management
Oct 11, 2016 by Recepcion, Hotel Management
Thank you very much for writing your comments apparently the downside was the noise of the bombs which now is solved and we handle a special room for it, and we hope to have him back with us from all the staff at Maya bric hotel