DONT EVER BOOK HERE
Posted Jan 18, 2016
TLDR - dont book here, dont be fooled by the price - false advertising NO WIFI, its not a secure/ safe hotel, you will not get a good nights sleep, AC problems, no mini bar, TV problems, health concerns-> dirty, many problems- DONT BOOK HERE.
this hotel is 1 star at best and you should never book here despite the cheap cost.
1. doors are flimsy, easy to kick in and have holes in the frame letting in bugs and small wild life. i found a lizard type animal in my room one day
2. wifi signal is poor and weak you can never get a connection in your room or at your hotel
3. asking for extra clean towels is like pulling teeth, they are very reluctant to help you
4. hotel has poor security, night guard constantly passed out, doors flimsy, windows had no bars or cages, bathroom window had no screen - easy for robbery and to break into
5. AC broke during our stay and was not fixed. AC was leaking dirty water onto our bed and pillows- major health issue
6. TV was fickle and sometimes worked and did not work
7. pool lounge area was covered in bird feces and was not cleaned, & no pool towels were provided
8. charged 7 pesos a minute to make a local phone call
9. music from nearby club and bars could be heard crystal clear in room despite using ear plugs. I never got a single nights rest staying here
10. no mini bar in room - cant have a cold beer and no place to store left overs or food.
11. general hotel was dirty and unclean lobby lounge chairs were stained, dirty and unkept.
Comment from Hotel Management
Sep 5, 2016 by Recepcion , Hotel Management
thanks for posting a review about our hotel are there areas where we need to improve, there are some that seem high tone, try to service when we report faults in the rooms as you mention but in this case never in his stay repo us anything, nice beach towels were just deposits which will devoviamos when delivering the towels, but you will know we are located in the commercial area of Playa del carmen which noise this day and night because of our location not have presisamente bar to avoid noise inside the hotel, but if you wanted something better regret while our three stars are not enough to meet your needs ... from all the hotel staff is sent greetings.