Ratings based on 101 Verified Reviews

3.6 out of 5
70% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by ANTHONY from costa Rica

good hotel just for sleeping

Posted Aug 26, 2016 on Hotels
Good hotel but very poor breakfast
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear Anthony, Thanks for your comments, but we wolud like to inform tha we have more meals plans. Your reservation was only hotel, and we give to you free continental Breakfast. But, thank you for yuor comments. Yvonne Yah Ecommerce
4 out of 5
by Paulo Cesar from Canada

The best of two worlds peaceful & in the party

Posted Jun 9, 2016 on Hotels
This hotel has amazing location in the heart of playa del Carmen and a block from the 5th avenue, even so It is so tranquil and you can rest comfy
Comment from Hotel Management
Jun 27, 2016 by Yvonne, Hotel Management
Dear Paulo, Thank you very much for your comments. We hope you soon again in this home Tukan Hotel and Beach Club. Excellent day Best regards Yvonne Yah Gte. E-commerce sales
1 out of 5
by A verified traveler from Phoenix, AZ

Horrible Experience!!

Posted Mar 23, 2016
Pros: Nothing
Cons: Everything
Location: Close to Quinta Ave which has it all!
Hotel was booked through Expedia and it was booked with two queen size beds, we arrive to hotel around 11 PM tired from trip. When we arrived they gave us 2 twin beds, which was not big enough because it was 3 of us myself my husband and my son. I begged for a bigger room which they could not accommodate until 3 nights later. Also there were no towels or pillows in our room, so we had to just wait it out until the next day.While we were sleeping their air conditioner unit leaked onto the counter and ruined my husbands cell phone along with other items. We brought it to their attention and they pretty much shrugged their shoulders and said there was nothing they could do. I had finally had enough and asked for a refund on the rest of my stay because I was booked for 5 nights, along with everything including the loss of a 600.00 dollar phone they also charged a penalty of one nights stay. I took it and went to another hotel a block away Hotel Delfin and they were amazing! Stay Away!!!!
Comment from Hotel Management
Jul 18, 2016 by Yvonne Yah, Hotel Management
Thanks for your comments. We will consider your suggestions with the services you mention that we must improve. Definitely we review it. I am pleased to inform you that we have remolded the hotel. Many things have changed in the last two years in the hotel. Speaking of furniture, buildings and new staff. We hope to have him back soon and make your experience great. Best regards Yvonne Yah Ecommerce
5 out of 5
Recommended
for Students
by A verified traveler from Minnesota

Nice hotel right in town!

Posted Mar 15, 2016
Pros: Friendly staff, right in town, continental breakfast, pool
Cons: The beds were a little hard
Location: Great location, 5 min walk to the beach and a block away from 5th Ave where all the restaurants and shopping is.
Perfect for two people looking for a cheap place to stay right in town. Couldn't have asked for a better location, being only a block away from 5th Ave and the beach. The rooms are small but who needs to spend time in the hotel room when you're on vacation!
Comment from Hotel Management
Jul 4, 2016 by Yvonne Yah, Hotel Management
Dear Halee Thank you very much for your comments. We hope to serve you again soon, this home Tukan Hotel and Beach Club. We welcome your recommendations with friends and family. Best regards Yvonne Yah Gte. E-commerce sales
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB, Canada

March 2016 stay

Posted Mar 9, 2016
Perfect location, very quiet, 5 minutes from most tourist needs. Will definitely come again.
Comment from Hotel Management
Jul 18, 2016 by Yvonne Yah, Hotel Management
Thank you very much for your comments. We hope to serve you again soon, this home Tukan Hotel and Beach Club. We welcome your recommendations with friends and family. Best regards Yvonne Yah Gte. E-commerce sales
4 out of 5
by A verified traveler

Comfy, But need a Bracelet

Posted Jul 30, 2015 on Hotels
Stayed for business. Hotel was great, comfy, etc. Staff was a little pushy with my friends that were coming to my room for a few minutes as we prepared to go out. Hotel staff also missed cleaning my room one day.... I'd probably stay here again.
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
Dear Costumer, Thank you very much for your comments. I am pleased to inform you that we have remolded the hotel. Many things have changed in the last two years in the hotel. Speaking of furniture, buildings and new staff. We hope to have him back soon and make your experience great. Best regards Yvonne Yah Gte. Ecommerce sales
3 out of 5
by Jack from NYC

Print your hotels.com voucher before arrival

Posted Jul 26, 2015 on Hotels
A bit far from their partnered beach area, but a nice place overall. If you are on a budget, then the basic room and services gets nothing extra, like buffet meals. That's fine because there are so many better options anyway. Friendly and helpful staff. Make sure you have a printed voucher from this site.
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
Dear Customer, Thank you very much for your comments. I am pleased to inform you that we have remolded the hotel. Many things have changed in the last two years in the hotel. Speaking of furniture, buildings and new staff. We hope to have him back soon and make your experience great. Best regards Yvonne Yah Gte. Ecommerce sales
4 out of 5
Recommended
for Other
by Banyamyan

Visitor from U.S.

Posted Nov 24, 2014 on Orbitz
The hotel was nice. The room was clean and daily refreshed by staffing. If you need anything just go to the front desk and they will handle it. Simple as that. Spanish or English. Will book again
4 out of 5
by A verified traveler

Posted Aug 30, 2014 on Hotels
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
Gracias por su visita a Nina Hotels. Yvonne Yah Ecommerce
4 out of 5
by William from British Columbia, Canada

Posted Aug 27, 2014 on Hotels
Everything was perfect. The only suggestion would be to get rid of the plastic band you have wear on your wrist for security purposes.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear William, thanks for your comments, we will take them into account. Regards, Yvonne Yah Ecommerce