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Reviews of Dreams Jade Resort & Spa - All Inclusive

4.5 out of 5
Dreams Jade Resort & Spa - All Inclusive
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 505 out of 1015 reviews" "
Rating 8 - Good. 258 out of 1015 reviews" "
Rating 6 - Okay. 138 out of 1015 reviews" "
Rating 4 - Poor. 68 out of 1015 reviews" "
Rating 2 - Terrible. 46 out of 1015 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffery, Berkley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now Jade has for years been my go-to vacation spot in Mexico. The staff is always wonderful, the food is awesome, and the resort itself is perfect.
Stayed 6 nights in Apr 2024
Response from Samanta Aguilar E-concierge on Apr 24, 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 4 nights in Apr 2024
Response from Samanta Aguilar E-concierge on Apr 23, 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Katherine Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 23, 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Good

Sydney

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family had a great week here, the staff were all amazing and the facilities very clean.
Stayed 7 nights in Apr 2024
Response from Samanta Aguilar E-concierge on Apr 22, 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Patricia, Olean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent staff, high standards were certainly evident in all areas of Dreams Jade. At check-in, we were greeted with a refreshing towel, glass of champagne, and immediate service to check us in & orient us to areas of the resort. Our Junior Suite was comfortable with a lovely view, good AC, easy walking distance to the pool area, beach, bars & eating options. Excellent availability for dining at the a la carte restaurants, with good food and attentive and professional staff. Buffet dining was excellent as well. Plentiful activities, enjoyable entertainment throughout our week. There were a number of weddings on the grounds during our stay, beautifully done and unlike other resorts, did not inconvenience other guests. We have traveled to the Caribbean many times & feel that this resort provided one of our favorite stays. The entire staff... front desk, waiters, concierge, performers, and management seem to have gotten everything right. I know we will be happy to return to Dreams Jade.
Stayed 7 nights in Apr 2024
Response from Samanta Aguilar E-concierge on Apr 22, 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Anne, Tampa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining options and beautiful property
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 22, 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Good

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved the resort… good rooms, great activities, pool was good, food was okay some places werent good
Stayed 6 nights in Apr 2024
Response from Samanta Aguilar E-concierge on Apr 21, 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

victoria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! A couple travelling with a 1 year old. It was kid friendly with a balance for us to enjoy too. Weather was great. The beach has lots of seaweed but it was cleaned often. Our room was nice and clean! The staff were amazing especially Oscar at the lobby bar. He gave impeccable service and he will always be remembered.
Stayed 7 nights in Apr 2024
Response from Samanta Aguilar E-concierge on Apr 21, 2024
Dear valued guest,Thank you kindly for posting such a nice review! We are happy to read that your stay with us was up to par with your expectations.It is a pleasure for us to know that you enjoyed your sojourn and the quality of service that was offered. We will certainly share your compliments with the staff members who played a part in making your experience so pleasant.We trust we shall have the opportunity to welcome you once again to this beautiful paradise of ours.Kind regards

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment team was amazing and so accommodating! They were always looking for ways to make sure we had the best time!
Stayed 5 nights in Apr 2024
Response from Samanta Aguilar E-concierge on Apr 21, 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Jennifer A, Prosper

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time for spring break for my high schoolers and myself.
Stayed 5 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 19, 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards

8/10 Good

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all very friendly. Other than the cleaning lady who took cash from our bedside table 😬. Use the safe people. Would have liked to see more authentic Mexican food, shows etc. Seemed to cater mostly to Americans. The timeshare presentation was annoying but I guess I could have pushed harder to decline it. Loved the beach volleyball and personable staff, servers. I felt safe the whole time and the facility options were wonderful. Pools were all fantastic and clean.
Stayed 6 nights in Apr 2024
Response from Samanta Aguilar E-concierge on Apr 19, 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are thrilled to see that you rated your experience positively, and we hope it exceeded your expectations. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests.We apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.Once again, thank you for choosing Dreams Jade Resort & Spa. We look forward to welcoming you back for another wonderful stay in the future. Warm regards

10/10 Excellent

Roodeline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I didn't like the fact i requested a room with double beds and at check-in i had a king instead. But, overall i enjoyed my stay and will be definitely coming back.
Stayed 5 nights in Apr 2024
Response from Samanta Aguilar E-concierge on Apr 18, 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

4/10 Poor

Tymeka Tyeia

Stayed 3 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 17, 2024
Dear guest,Thank you for taking the time to rate your recent visit to our resort.Although unfortunately we did not meet your expectations as a hotel, we really appreciate your visit and your feedback is very important to our team.We hope you had a pleasant trip back home and it would be our pleasure to welcome you back in the future!Sincerely,

10/10 Excellent

Charles Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 17, 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Brian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 15, 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Nupsie-flore Danaly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was super friendly and helpful! They welcome you as family coming home and it truly feels that way. I tried every bar and the drinks were not good but the food, especially the buffet restaurant was amazing!
Stayed 3 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 15, 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Samanta Aguilar E-concierge on Apr 15, 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

6/10 Okay

tom

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Nice place, but like many all-inclusive resorts, the food is so over cooked. Paid an extra $40 for the Asian restaurant and was awful and seriously over cooked
Stayed 3 nights in Apr 2024
Response from Samanta Aguilar E-concierge on Apr 15, 2024
Dear Guest,Thank you for taking the time to provide us with your feedback regarding your recent stay at Dreams Jade Resort & Spa. We truly appreciate hearing about your dining experiencesWe are very sad to read that our food did not fully meet your expectations, and we are very sorry. However, we appreciate that you have taken the time to write your feedback, as it helps us to continue to improve.Once again, thank you for choosing Dreams Jade Resort & Spa for your recent stay. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. We hope to welcome you back in the future for another memorable stay.Warm regards,

10/10 Excellent

Michael, OKC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. Food was good. Pools and beach were nice. Entertainment could be better. All in all a great experience.
Stayed 4 nights in Apr 2024
Response from Samanta Aguilar E-concierge on Apr 12, 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are glad that you enjoyed the facilities and services we offer as much as you did. We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best regards

10/10 Excellent

Carlos Alberto Ordaz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff very friendly & helpful. The dinner options was amazing. Perfect getaway. The rooms were very clean. I highly recommend this property!!
Stayed 4 nights in Apr 2024
Response from Samanta Aguilar E-concierge on Apr 9, 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall. Staff was amazing. Beach area is just OK nothing great about it . One downside is the overly aggressive membership sales team. Membership sales will convince you to hear them out for free stuff. Not worth the time spent . Enjoy your vacation and politely say you already belong to it. Or else you will spend half a day listening and trying to be convinced to sign. Draining and not worth the money. Expedia has better rates.
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 8, 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.Best regards

10/10 Excellent

Pauliane Guimaraes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 8, 2024
Dear valued guest,Thank you for taking the time to provide your feedback and rate your recent visit to our resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best wishes

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good dining options and resort facilities.
Stayed 6 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 8, 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Atlee M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 3 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 6, 2024
Dear valued guest,Thank you for your visit and your preference! We are very happy to know that your stay was very pleasant and we appreciate your wonderful comments about our property.We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Nichole L, Papillion

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great from check-in to check-out
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 5, 2024
Dear valued guest We deeply appreciate your taking the time to appraise your recent visit to Dreams Jade Resort & Spa.We are delighted to learn that your stay has been memorable and that you hope to return on your next visits to Mexico. Dreams Jade is quite a special place; made so by the team, but also by lovely guests such as yourself, whom we have the pleasure of welcoming here every day. Thank you for choosing to stay with us and we look forward to welcoming you to your new home in Mexico.Best regards,

8/10 Good

Julie Lynn, Chicago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the trip was good. More food options would have been nice.
Stayed 5 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 5, 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Alcyone

Stayed 4 nights in Aug 2023
Response from Samanta Aguilar E-concierge on Apr 24, 2024
Dear valued guest,Thank you for taking the time to rate your recent visit to our resort.We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

4/10 Poor

Henry

Traveled with family
This property is ok. The staff didn’t recognize my vip status. Also didn’t get my room upGrade. They said they didn’t have any but all of a sudden had it when I said I would pay. The only thing the staff cared about was selling Hyatt vacation club. I felt like I was walking down the mas Vegas strip being attacked by time share people. Felt like a wasted vacation!
Stayed 5 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 3, 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

8/10 Good

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was very family friendly but also nice for our group of adults. The service was excellent! Both Angel and Amara led fantastic activities. The rooms were very nice, too. Definitely recommend and ocean-view room!
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 2, 2024
Dear Valued Guest,Thank you kindly for posting such a nice review! We are happy to read that your stay with us was up to par with your expectations.It is a pleasure for us to know that you enjoyed your sojourn and the quality of service that was offered. We will certainly share your compliments with the staff members who played a part in making your experience so pleasant.We trust we shall have the opportunity to welcome you once again to this beautiful paradise of ours.Kind regards

8/10 Good

Sydney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful. I did a mini vacay with my family and had two littles ones and this place was very family friendly. Nice rooms, good customer service, and great beach. The only downfall was the food. It was not good at all from restaurants to room service. Overall, I would give 8.5/10.
Stayed 3 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 1, 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Good

dorothy jinean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was not that great but everything else was good
Stayed 2 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 29, 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

8/10 Good

Morvarid

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The first problem is the Expedia website that didn’t provide any information about shuttle from airport to the resort, and we were so disappointed when for the first time after 8 trips to the Mexico we were told that we don’t have any shuttle and we had to pay 120$ to go to the resort and the same when we backed. They could just let us know that it’s not included and put an option for paying extra for the shuttle. Second problem was about the restaurant in the hotel, we only had one buffet restaurant and we had to stay in line for a long time to get to the restaurant. And the first night it was even close,and for getting to the other restaurant we had to wait to the point that we ate around 11 pm and my daughter slept before we get food. But a big plus goes to the beach, it was the best beach that I saw in Mexico. The quality of the food was good. The staff was nice and helpful, the towel was only one spot to get and sometimes you had to wait to get one. I lost my sunglasses and I think if I wouldn’t make them to check the camera , I would’ve lost it. In general it was good but not 5 star.
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 29, 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.We hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

6/10 Okay

David H

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Honest review for future guests and hopefully improvement by management. Beautiful property and good security. Resort is small enough and family friendly yet bigger than it is presented online when booking. Stayed in Preferred Club Ocean view suite. Here's the issue, this resort does not utilize wristbands of any kind being the property is more isolated and 2 different gated secuirty check points to get in. To utilize the preferred club lounge you use your room key. Well, many times the lounge door was still ajar or individuals that were not preferred were able to walk in after someone else. Similair to the preferred pool (Adults only) and the preferred outdoor barefoot grill. There was nothing more than a sign designating for 'Preferred Guest Only' therefore, anyone could walk over and utilize these privileges. Not being pretentious but, why pay for an exclusive service/amenity, if anyone can utilize those amenties and not properly regulated? Now the bigger issue, dining. The restaurants do not take reservations. And as usual, only restaurants or only open certain days. However the mismanagement and protocol of first come first serve where guests wait in line for up to 1 - 2 hours for specialty restaurants is not desirable. Especially when the general buffet restaurant is closed. They offer 24 hr room service however, what guests want to stay couped up in your room waiting for limited menu of room service to arrive? Beach was beautiful.
Stayed 5 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 29, 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment. Please be assured that we take all feedback very seriously and, as professionals in the service industry, we share it with our management to keep providing the appropriate standards that distinguish our brandWe are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

10/10 Excellent

MARCIN Dawid

Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 17, 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

8/10 Good

Inna A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was good. We can't complain about the property, amenities, or etc. The pools were awesome, the drinks were great too. The staff was friendly and we never had any issues reaching out with requests, if needed. The only complaint we had was the food. I would say it was about 6 out of 10. Buffet was good for breakfast and lunch, but dinner options were okay. The lines were long and sometimes the wait was 1-2 hours, especially if it were a popular dinner spot. The Italian restaurant wasn't bad, just lacked flavor. We never had the chance to try the French place. But we heard it was delicious. The Spice restaurant was delicious, definitely a long wait every day but the sushi and other entrees were good. The Mediterranean place was great too, no complaints. I wish there were reservations ahead of time because you never knew how long the wait was going to be. There were nights we stood and waited 30 min and other times 2 hours to get seated. Being pregnant, that was very difficult to do for me. Also, because I worked on vacation. It was nice that there was a cafe place where I could go for some peace and quite and get work done. The coffee wasn't bad either.
Stayed 5 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 27, 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe apologize for the inconvenience of waiting and for not giving you priority as a pregnant person, please know that we always take care of our guests and we understand that you had an uncomfortable and tiring time; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

6/10 Okay

Klarida

Traveled with family
Disliked: Cleanliness, amenities
The property was clean, the resort was nice,food was ok they would have more options on the buffet,the beach area was very small.they were o activity for the kid no shows in the evening it was boring horrible music, the restaurants were ok.Italian restaurant was my favorite I loved the soups the diners were good also we were not able to try hibachi restaurant you had to make a reservation early in the morning we weren’t able to get one,I tried to make a reservation at 6:30 pm but you had to pay $60 that was insane we were on the resort all inclusive then we had to pay to eat at hibachi restaurant.our room had a horrible smell and small the beds weren’t comfortable the pillows were horrible.The water was good no seaweeds,I don’t care for the pools I’m not a pool person but the pools were nice and clean I love the ocean.
Stayed 5 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 26, 2024
Dear valued guestThank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are glad that you enjoyed the facilities and services we offer as much as you did. We are very sad to read that our entertainment did not fully meet your expectations, and we are very sorry. However, we appreciate that you have taken the time to write your feedback, as it helps us to continue to improve. We hope you had a pleasant trip back home and it would be our pleasure to welcome you back in the future!Best regards

8/10 Good

Leyla

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Samanta Aguilar E-concierge on Mar 27, 2024
Dear valued guest,Thank you for taking the time to provide your feedback and rate your recent visit to out resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best wishes

10/10 Excellent

Geneva

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Staff was lovely. A decent variety of food. Would have liked 24 hr buffet. WiFi in our room was spotty but the staff was on top of trying to fix it.
Stayed 6 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 25, 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 25, 2024
Dear valued guest,Thank you for taking the time to provide your feedback and rate your recent visit to out resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best wishes

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 23, 2024
Dear valued guest,Thank you for taking the time to provide your feedback and rate your recent visit to out resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best wishes

2/10 Terrible

Kaycee

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 12, 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

10/10 Excellent

Pascal Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is large enough to have multiple restaurants, yet, it's not too big and everything is a short walk away
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 22, 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

2/10 Terrible

Magdalena Krys

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so disappointed from the first moment I walked through the doors of the Dreams Jade Hotel. Where I was immediately refused to be treated as a VIP and then I was given a room in the third building where there was a very unpleasant, even stinking smell. so I decided to politely do the upgrade I was entitled to because I am a VIP of Expedia and I always have priority. Of course, it was not possible to get a better room because of you. Then a $700 surcharge later, we found a room that did not meet our expectations because it was dirty and with a broken air conditioning. After 2 days and the arrival of 3 specialists, we were given another room. Which I can now call was OK. I think you should pay more attention to the standard of the hotel. or lower the stars to 3 max so that people won't be as dissatisfied as me and my family. If you want my opinion, pay more attention to the people who work there, because half of them are just harassing people who don't really want to spend time listening to your prestige and just want to spend their holidays nice and pleasant.
Stayed 7 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 20, 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive critics will assist our team in their continuous efforts aimed at meeting our guests' expectations.We apologize in advance for any inconvenience during your stay, know that our mission is to provide quality service and make our guests make their vacations a memorable moment.We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

4/10 Poor

Adam

Disliked: Staff & service, amenities
Dream Jades is a joke of a resort, service is terrible (unless you have lots of cash to give out to all workers) food is at best mediocre, choices for food are below average and prices in the shop are full rip off, I paid $45 for small sunscreen bottle.
Stayed 5 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 20, 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.In addition, we strongly believe that there is always room for improvement and your constructive critics will assist our team in their continuous efforts aimed at meeting our guests' expectations.We apologize in advance for any inconvenience during your stay, know that our mission is to provide quality service and make our guests make their vacations a memorable moment.We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

10/10 Excellent

Debra Jean, Marshall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. Great experience overall! Room was comfortable and nice. Food was great. Only complaint would be the wait at the restaurants in the evening, but it never ended up being a big deal.
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 19, 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that makes the difference.In addition, we strongly believe that there is always room for improvement and your constructive critics will assist with a continuous growth. We hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

TAMMY, McFarland

Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 8, 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

6/10 Okay

jamie

Stayed 5 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Apr 8, 2024
Dear guest,Thank you for taking the time to rate your recent visit to our resort.Although unfortunately we did not meet your expectations as a hotel, we really appreciate your visit and your feedback is very important to our team.We hope you had a pleasant trip back home and it would be our pleasure to welcome you back in the future!Sincerely,

8/10 Good

Andriana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the VIP access area (worth the extra cost but received free since I booked through Expedia) and the beach was very clean and pretty. The food was only okay but as expected for an all-inclusive resort. The resort was spacious and I really liked the amount of pools and on-property bars and shops. Overall a good experience.
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 19, 2024
Dear valued guest,Thank you for taking the time to write this amazing review. We are pleased you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that makes the difference. We hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Good

Jewilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. Will go back again.
Stayed 3 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 19, 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Greetings

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Vacation! My wife and I enjoyed a romantic week. We’re in our mid-50’s and recommend Dreams Jade. Every thing is centralized and minimal walk to pool & restaurants. Not much to do for kids, but that was a Pro for us :) The only negative Con which is why I only gave 4 stars is due to the aggressive Sales Reps for time share membership. The sales reps give you a tour upon arriving & start their sales pitch. They come to your room, call you, walk around the pool and stop you in the lobby.
Stayed 4 nights in Mar 2024
Response from Samanta Aguilar E-concierge on Mar 19, 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that makes the difference.In addition, we strongly believe that there is always room for improvement and your constructive critics will assist with a continuous growth. We hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards