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Get an overview of this hotelSecluded Riviera Mayan all-inclusive resort

Green jungle, white sand

Nestled between a white-sand beach and a mangrove jungle, this Riviera Maya family resort is 32 km (20 miles) from Cancún, on Mexico's Yucatan Peninsula; Cancún International Airport is 20 km (12 miles) away.

All-Inclusive resort with free parking

Daily food and drink, including room service and minibar, sports, such as nearby sailing and tennis, use of a children's club, daytime activities and nightly music and dance shows are included in the room rate at Resort Riviera Cancun. Free self-parking is available.

View suites

Climate-controlled suites have a private, furnished balcony or patio with views of the sea, pools, or tropical gardens. LCD TVs, telephones, iPod/MP3 docking stations, minibars, and in-room safes are standard.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities

  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Access to golf course
  • Golf green fees


  • Aerobics
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 3 and 12 years old


  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Built in 2001 and inspired by Mayan village design, the 496-suite Resort Riviera Cancun comprises interconnected public buildings built around and over a series of lily ponds. The resort houses 2 outdoor swimming pools, shops, a full-service business center, and tour desk.

Set in a secluded corner of the resort grounds, Now Spa By Pevonia offers massage, body and facial treatments, and hair and nail care. The facility also offers men's and women's areas and a Turkish bath (surcharges apply for all spa products, services, and treatments. Spa facilities are open to guests when purchasing a spa treatment). Guests can continue to get pampered at the onsite hair salon. Then, enjoy a drink at one of the 2 poolside bars.

High-speed wireless Internet access is complimentary in public areas. Complimentary self-parking is available. A roundtrip airport shuttle is available for a fee. Like all major Riviera Maya hotels, this resort is equipped with its own water purification system. Additional amenities include an ATM, a game room, and a meeting room.

  • 24-hour front desk 
  • Arcade/game room 
  • ATM/banking 
  • Babysitting or childcare (surcharge) 
  • Beach towels 
  • Beach umbrellas 
  • Billiards or pool table 
  • Children's club (free) 
  • Children's pool 
  • Coffee shop or café 
  • Concierge services 
  • Conference space 
  • Conference space size (feet) - 8295 
  • Conference space size (meters) - 771 
  • Dry cleaning/laundry service 
  • Fitness facilities 
  • Free self parking 
  • Free valet parking 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Gift shops or newsstand 
  • Hair salon 
  • Luggage storage 
  • Marina on site 
  • Multilingual staff 
  • Nightclub 
  • Number of bars/lounges - 5 
  • Number of buildings/towers - 14 
  • Number of floors - 3 
  • Number of outdoor pools - 3 
  • Number of poolside bars - 2 
  • Number of restaurants - 7 
  • One meeting room 
  • Outdoor tennis courts 2 
  • Porter/bellhop 
  • Sauna 
  • Shopping on site 
  • Spa treatment room(s) 
  • Steam room 
  • Supervised childcare/activities (free) 
  • Swim-up bar 
  • Tennis on site 
  • Terrace 
  • Total number of rooms - 496 
  • Tours/ticket assistance 
  • Wedding services 
  • Year Built 2001 

Family Friendly Amenities

  • Arcade/game room  
  • Babysitting or childcare (surcharge)  
  • Children's club (free)  
  • Children's pool  
  • Cribs/infant beds (complimentary)  
  • DVD player  
  • Free Wi-Fi  
  • In-room childcare (surcharge)  
  • Outdoor pools  
  • Outdoor tennis courts  
  • Supervised childcare/activities (free)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking, Free valet parking

Room Amenities

  • Air conditioning 
  • Balcony or patio 
  • Bidet 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Ceiling fan 
  • Climate control 
  • Coffee/tea maker 
  • Free bottled water 
  • Free toiletries 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Deep soaking bathtub 
  • Desk 
  • Down comforter 
  • DVD player 
  • Free local calls 
  • Free WiFi 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • In-room massage available 
  • In-room safe 
  • iPod docking station 
  • Iron/ironing board 
  • LCD TV 
  • Minibar (stocked, free items) 
  • MP3 docking station 
  • Phone 
  • Pillow menu 
  • Private bathroom 
  • Room service (24 hours) 
  • Separate sitting area 
  • Shower/tub combination 
  • Turndown service 

Where to Eat

Now Sapphire Riviera Cancun All Inclusive offers 8 restaurants and a night club: 5 à la carte, 1 buffet, a grill, and a café. Reservations are not required. All restaurant openings rotate throughout the week. Restaurants open for each meal is dependent upon occupancy levels.

Market Cafe - Buffet restaurant specializing in international cuisine served in a casual atmosphere with exciting decor. Open for breakfast, lunch, and dinner. Dress code: casual. (There is an extra charge for private dinners. Advance reservations are required).

Hours: Breakfast 7 - 11 AM, Lunch 12:30 - 3 PM, and Dinner 6:30 - 10 PM

Approximate seating capacity: 330

Fresco - Mexican journey to delectable delights. Open for dinner. Dress code: casual elegance.

Hours: Dinner 6 - 11 PM

Approximate seating capacity: 100

Cibu - Offers the rich flavors of the Mediterranean. Open for dinner. Dress code: casual elegance.

Hours: Dinner 6 - 11 PM

Approximate seating capacity: 86

Paramour - An elegant, romantic atmosphere offering French fare. Open for dinner. Adults only. Dress code: casual elegance.

Hours: Dinner 6 - 11 PM

Approximate seating capacity: 98

Lemongrass - The best in Asian cuisine, including Teppanyaki tables and a Sushi Bar. Open for dinner. Dress code: casual elegance.

Hours: 6 - 11 PM

Approximate seating capacity: 100

Bluewater Grill - Offers seafood and fish specialties. Open for lunch and dinner. Dress code: casual elegance.

Hours: Noon - 4 PM

Moments - Located in the lobby, serving premium brand liquor and international wines from mid-morning.

Hours: Noon - midnight

Splash - Serves premium brand liquor and international wines by the pool from late morning through the afternoon.

Hours: 10 AM - 5 PM

Eclipse Night Club - Disco opens later in the evening with DJ and dancing.

Hours 10 PM - 1 AM

Nearby Things to Do

The resort provides plenty of recreational opportunities, including kayaking and windsurfing. Tennis buffs can use 2 courts. A fitness center provides cardio equipment and a weight center. Guests can relax in the sauna and steam room. An on-site dive shop can set up scuba-diving courses, certification, and trips (surcharges for scuba diving).

Golf enthusiasts can arrange tee times at Playa del Carmen Golf Course, 20.5 miles (33 kilometers) away. Excursions to Mayan cultural sites such as Chichén Itzá, Tulum and Cobá; nature theme parks, such as Xcaret or Xel-ha; day trips to Cozumel; and sports such as deep-sea fishing and horseback riding can be arranged at the resort's tour desk (surcharges apply for all off-site activities and excursions).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Surfing/boogie boarding nearby 
  • Sailing nearby 
  • Golfing nearby 
  • Water skiing nearby 
  • Parasailing nearby 
  • Personal motorized watercraft on site 
  • Free bicycles on site 
  • Aerobics on site 
  • Basketball on site 
  • Kayaking on site 
  • Playground on site 
  • Scuba diving on site 
  • Snorkeling on site 
  • Volleyball on site 
  • Windsurfing on site 
  • Beach volleyball on site 
  • Boat tours nearby 

Spa Services

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Steam room in spa 
  • Reflexology 
  • Sports massage 
  • Detoxification wrap 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Massages 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • Accessible path of travel 
  • In-room accessibility 

Hotel Policies


Minimum check-in age is 18

Check-in time starts at 3 PM


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.


The charges below are included in your overall room price:
  • New Year's Eve gala dinner fee
  • Resort fee
The hotel resort fee includes:
  • Breakfast
  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Children's club/arcade access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room bottled water
  • Concierge/valet service
  • Self parking
  • Valet parking
  • Parking
  • Housekeeping/cleaning fees/gratuities
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: MXN varies per vehicle (roundtrip)
  • Late check-out fee: MXN 10usd per person per hour, max 5p.m.(subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

A resort fee is included in the total price displayed. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

Night Out Dine Around Promotion

Book a stay at Now Sapphire Rivera Cancun and enjoy complimentary dinner and an evening of entertainment at Now Jade Riviera Cancun Resort & Spa All Inclusive

Guests must contact their resort's concierge in advance to make arrangements. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. This offer is valid for one evening only per stay.

$200 USD Resort Coupons

Book a stay in any room and rate category June 17 - December 23, 2015 for travel during the same period and receive $200 in resort coupons for use during your stay. Spa treatment vouchers are divided into two coupons worth $40 and a coupon for $20. Only one coupon can be redeemed for spa treatment. To use the coupons for a romantic dinner, a $40 coupon and a $20 coupon can be combined, resulting in a total discount of $60 off a romantic dinner. When using coupons for wine purchases, only coupons worth $10 can be used and can not be combined, so a $ 10 coupon can be applied to a bottle of wine.

Resort coupons cannot be applied to the following services: beauty salon services, purchases of spa products, telephone charges, dolphin experiences, gift shop purchases, boutique purchases, Internet service, marina services, dive shop, medical services, or car rental and travel agency services. Resort coupons must be redeemed at the time of booking or service. Resort coupons have no cash value and are non-refundable and non-transferable. Coupons do not apply to gratuities, taxes, private functions, and/or special events such as Christmas and New Year gala dinners. Resort coupons are not cumulative and cannot be combined with any other promotion or special offer including, but not limited to discounts for spa treatments. They are only valid for the original stay and cannot be deducted on departure. Offer may not be combined with other promotions or special offers. Restrictions and blackout dates apply. All this offer is subject to availability and may be changed or withdrawn at any time. Not applicable to group bookings. Other restrictions may apply.

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