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Get an overview of this hotelSecluded Riviera Mayan all-inclusive resort

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Green jungle, white sand

Nestled between a white-sand beach and a mangrove jungle, this Riviera Maya family resort is 32 km (20 miles) from Cancún, on Mexico's Yucatan Peninsula; Cancún International Airport is 20 km (12 miles) away.

All-Inclusive resort with free parking

Daily food and drink, including room service and minibar, sports, such as nearby sailing and tennis, use of a children's club, daytime activities and nightly music and dance shows are included in the room rate at Resort Riviera Cancun. Free self-parking is available.

View suites

Climate-controlled suites have a private, furnished balcony or patio with views of the sea, pools, or tropical gardens. LCD TVs, telephones, iPod/MP3 docking stations, minibars, and in-room safes are standard.

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities

  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Access to golf course
  • Golf green fees

Lessons/classes/games

  • Aerobics
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 3 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Resort Amenities

Built in 2001 and inspired by Mayan village design, the 496-suite Resort Riviera Cancun comprises interconnected public buildings built around and over a series of lily ponds. The resort houses 2 outdoor swimming pools, shops, a full-service business center, and tour desk.

Set in a secluded corner of the resort grounds, Now Spa By Pevonia offers massage, body and facial treatments, and hair and nail care. The facility also offers men's and women's areas and a Turkish bath (surcharges apply for all spa products, services, and treatments. Spa facilities are open to guests when purchasing a spa treatment). Guests can continue to get pampered at the onsite hair salon. Then, enjoy a drink at one of the 2 poolside bars.

High-speed wireless Internet access is complimentary in public areas. Complimentary self-parking is available. A roundtrip airport shuttle is available for a fee. Like all major Riviera Maya hotels, this resort is equipped with its own water purification system. Additional amenities include an ATM, a game room, and a meeting room.

  • Full-service spa 
  • Fitness facilities 
  • Children's pool 
  • Swim-up bar 
  • Multilingual staff 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Nightclub 
  • Gift shops or newsstand 
  • Conference space 
  • Shopping on site 
  • Arcade/game room 
  • 24-hour front desk 
  • Porter/bellhop 
  • ATM/banking 
  • Dry cleaning/laundry service 
  • Tennis on site 
  • Number of bars/lounges - 5 
  • Number of poolside bars - 2 
  • Coffee shop or café 
  • Concierge services 
  • Hair salon 
  • Number of outdoor pools - 3 
  • Free WiFi 
  • Billiards or pool table 
  • Total number of rooms - 496 
  • Number of floors - 3 
  • One meeting room 
  • Free valet parking 
  • Terrace 
  • Luggage storage 
  • Free self parking 
  • Beach umbrellas 
  • Beach towels 
  • Year Built 2001 
  • Outdoor tennis courts - 2 
  • Conference space size (feet) - 8295 
  • Sauna 
  • Steam room 
  • Tours/ticket assistance 
  • Marina on site 
  • Spa treatment room(s) 
  • Number of restaurants - 7 
  • Conference space size (meters) - 771 
  • Garden 
  • Number of buildings/towers - 14 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Free Wi-Fi  
  • Outdoor tennis courts  
  • Children's club (free)  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Playground on site  
  • Cribs/infant beds (complimentary)  
  • DVD player  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking

Room Amenities

  • DVD player 
  • Coffee/tea maker 
  • Hair dryer 
  • Room service (24 hours) 
  • Separate sitting area 
  • Balcony or patio 
  • Blackout drapes/curtains 
  • Ceiling fan 
  • Air conditioning 
  • In-room safe 
  • Phone 
  • Free local calls 
  • Free bottled water 
  • Minibar (stocked, free items) 
  • Daily housekeeping 
  • Turndown service 
  • Bidet 
  • In-room massage available 
  • Shower/tub combination 
  • Free toiletries 
  • Deep soaking bathtub 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Desk 
  • In-room climate control (air conditioning) 
  • MP3 docking station 
  • iPod docking station 
  • Free WiFi 
  • Private bathroom 
  • Down comforter 
  • Pillow menu 
  • LCD TV 
  • Rollaway/extra beds (free) 
  • Free cribs/infant beds 
  • Cable TV service 

Where to Eat

Now Sapphire Riviera Cancun All Inclusive offers 8 restaurants and a night club: 5 à la carte, 1 buffet, a grill, and a café. Reservations are not required. All restaurant openings rotate throughout the week. Restaurants open for each meal is dependent upon occupancy levels.

Market Cafe - Buffet restaurant specializing in international cuisine served in a casual atmosphere with exciting decor. Open for breakfast, lunch, and dinner. Dress code: casual. (There is an extra charge for private dinners. Advance reservations are required).

Hours: Breakfast 7 - 11 AM, Lunch 12:30 - 3 PM, and Dinner 6:30 - 10 PM

Approximate seating capacity: 330

Fresco - Mexican journey to delectable delights. Open for dinner. Dress code: casual elegance.

Hours: Dinner 6 - 11 PM

Approximate seating capacity: 100

Cibu - Offers the rich flavors of the Mediterranean. Open for dinner. Dress code: casual elegance.

Hours: Dinner 6 - 11 PM

Approximate seating capacity: 86

Paramour - An elegant, romantic atmosphere offering French fare. Open for dinner. Adults only. Dress code: casual elegance.

Hours: Dinner 6 - 11 PM

Approximate seating capacity: 98

Lemongrass - The best in Asian cuisine, including Teppanyaki tables and a Sushi Bar. Open for dinner. Dress code: casual elegance.

Hours: 6 - 11 PM

Approximate seating capacity: 100

Bluewater Grill - Offers seafood and fish specialties. Open for lunch and dinner. Dress code: casual elegance.

Hours: Noon - 4 PM

Moments - Located in the lobby, serving premium brand liquor and international wines from mid-morning.

Hours: Noon - midnight

Splash - Serves premium brand liquor and international wines by the pool from late morning through the afternoon.

Hours: 10 AM - 5 PM

Eclipse Night Club - Disco opens later in the evening with DJ and dancing.

Hours 10 PM - 1 AM

Nearby Things to Do

The resort provides plenty of recreational opportunities, including kayaking and windsurfing. Tennis buffs can use 2 courts. A fitness center provides cardio equipment and a weight center. Guests can relax in the sauna and steam room. An on-site dive shop can set up scuba-diving courses, certification, and trips (surcharges for scuba diving).

Golf enthusiasts can arrange tee times at Playa del Carmen Golf Course, 20.5 miles (33 kilometers) away. Excursions to Mayan cultural sites such as Chichén Itzá, Tulum and Cobá; nature theme parks, such as Xcaret or Xel-ha; day trips to Cozumel; and sports such as deep-sea fishing and horseback riding can be arranged at the resort's tour desk (surcharges apply for all off-site activities and excursions).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Surfing/boogie boarding nearby 
  • Sailing nearby 
  • Golfing nearby 
  • Water skiing nearby 
  • Parasailing nearby 
  • Personal motorized watercraft on site 
  • Free bicycles on site 
  • Fitness classes on site 
  • Basketball on site 
  • Kayaking on site 
  • Playground on site 
  • Scuba diving on site 
  • Snorkeling on site 
  • Volleyball on site 
  • Windsurfing on site 
  • Beach volleyball on site 
  • Boat tours nearby 

Spa Services

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Steam room in spa 
  • Reflexology 
  • Sports massage 
  • Detoxification wrap 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Resort Policies

Check-in

Minimum check-in age is 18

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

The charges below are included in your overall room price:
  • New Year's Eve gala dinner fee
  • Resort fee
The resort fee includes:
  • Breakfast
  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Children's club/arcade access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room bottled water
  • Concierge/valet service
  • Self parking
  • Valet parking
  • Parking
  • Housekeeping
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Late check-out fee: MXN 10usd per person per hour, max 5p.m.(subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Resort Name

  • All Inclusive Now Sapphire Riviera Cancun
  • Now Riviera Sapphire
  • Now Sapphire All Inclusive
  • Now Sapphire Cancun
  • Now Sapphire Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun Puerto Morelos
  • Riviera Sapphire Cancun

We should mention

A resort fee is included in the total price displayed. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Night Out Dine Around Promotion

Book a stay at Now Sapphire Rivera Cancun and enjoy complimentary dinner and an evening of entertainment at Now Jade Riviera Cancun Resort & Spa All Inclusive

Guests must contact their resort's concierge in advance to make arrangements. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. This offer is valid for one evening only per stay.


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Learn more.
4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
Learn more.

Nice place for a quick break

5 out of 5
by from Toronto
Posted Feb 22, 2017
Pros: the beach and staff
Cons: Room was a bit musty
Staff is incredibly helpful and friendly. very good food and drinks. beach is lovely.
Comment from Hotel Management
Feb 22, 2017 by Social Media Coordinator
Dear Guest, We really appreciate that you took the time to post your feedback on Expedia about your stay at the Now Sapphire Riviera Cancun. We are delighted to hear that you enjoyed your stay at our resort. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future. With kind regards, Olivia Rodríguez
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Staff are fabulous at this lovely resort!

4 out of 5
by from Vancouver, BC Canada
Posted Feb 20, 2017
Pros: Ambience. Staff.
Cons: Accommodating larger groups (ten) at some of the restaurants so not split up into two groups.
Location: Close to ferries over to Isla Mujeres, short drive to Playa del Carmen, and you can walk from this resort along to beach to Peurto Morelos (a must do)
Arrived with no issues at check in. Staff very helpful. Rooms clean and large. Pool is so refreshing. Restaurants are excellent. The lobby is open and airy, lots of places for small or larger groups to convene and enjoy the views of the pool and ocean. Great pool activities if you are interested (zoomba, water aerobics, games, deck dances, etc.) The entertainment was excellent and fun! Piano concert (piano in the pool), acrobatic shows, dancers, Mexican night). What a great effort this resort goes to cater to all ages. Can't wait to go back!
Comment from Hotel Management
Feb 21, 2017 by Social Media Coordinator
Dear Guest, Thank you for sharing your beautiful photos and feedback on Expedia about your recent stay at Now Sapphire Riviera Cancun. We are glad to hear you enjoyed the specialty restaurants, pool activities, shows and the provided by the staff. It is always a great pleasure to read through notes such as yours, for they serve as an inspiration to help us in our continued commitment to maintain the high standards you have experienced. We will share your feedback with the Operations & Executive Committees. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Olivia Rodríguez
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Beautiful resort in Puerto Morelos area.

5 out of 5
by from Winnipeg, MB.
Posted Feb 18, 2017
Pros: Provided itinerary of events & restaurants each day. Staff worked tirelessly at raking up seaweed, sand & water was incredibly clear.
Cons: The resort did not flow from the grounds to the ocean/beach. Nice bar & loungers on beach, but segregated from resort by walls and outdoor showers.
Location: The resort is a little off the beaten path, not much available within walking distance. We took taxi to town, but didn't check into excursion options.
Very clean with numerous features. Staff are amazing, very friendly and helpful. There are 5 a la cartes, one closed each evening on rotation. Our favorite was the Asian restaurant, the Teppanyaki tables and sushi were delicious. Wristbands are not used and a la carte reservations are not required. Teppanyaki tables need reservation, booked easily with the concierge. Drinks are also very good and the bars offer a large variety of options to suit everyone. The grounds are beautiful with very pretty facilities, lush foliage and nice walking paths including signs that provide the plant names. A jewelry store and gift store are on site and vender tables are set-up Tues & Thurs evenings. The entertainment team is great. The resort offers a gym facility, bike tours, zumba, water aerobics, beach & pool volleyball and beach soccer. There is music in the main facility areas all day and both the tempo and volume is appropriate to the time of day. I was amazed at how much live music was provided with groups playing in the pagoda in the center of pool during day and bands or piano players in the lobby in the evening. Two movies are played each night on a large outdoor screen and there is nightly shows (acrobats, comedian, fire show, Mexican show). The disco is a sports bar in early evening, then has karaoke, salsa lessons, etc later in evening, then is a regular dance bar for remainder of night. The staff and variety of options at this resort are top notch.
Comment from Hotel Management
Feb 20, 2017 by Social Media Coordinator
Dear Guest, Thank you for choosing Now Sapphire Riviera Cancun resort for your recent stay in Riviera Maya. We really appreciate that you took the time to share valuable comments and beautiful pictures on Expedia about your stay at our resort. Thank you for mentioning our customer service, delicious drinks, Entertainment team, and the activities. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Warmest regards, Olivia Rodríguez
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Fantastic Resort

5 out of 5
by
Posted Feb 15, 2017
Pros: Clean, friendly, great entertainment and overall a welcoming experience
Cons: Able to accommodate parties of 10 at the restaurants.
Location: Puerto Morelos is a short beach walk away and beach provided a great morning exercise.
A group of 10 adults ( 5 couples) booked into this resort in Feb 2017 and we had a fantastic time. The staff is extremely friendly and always eager to help. The pool was gorgeous and never crowded. Food was awesome and never had a problem with reservations and the 4 different restaurants. We would Highly recommend this resort. We are already planning a return trip to this resort for 2018.
Comment from Hotel Management
Feb 16, 2017 by Social Media Coordinator
Dear guest, Thank you for sharing your wonderful review on Expedia about your stay at our beautiful resort. We are so glad to read that you enjoyed the pool, food and the service. We will share your comments with the Operations Committee. We hope to welcome you back soon! Best regards, Olivia Rodríguez
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It was ok, been to much better. Staff very nice.

3 out of 5
by from miami
Posted Jan 30, 2017
It was fine. Food was ok, beach was good, rooms smelled funny, staff was amazing, ground were ok. Just not my favorite. A little boring.
Comment from Hotel Management
Jan 30, 2017 by Social Media Coordinator
Dear Guest, Thank you for sharing your review on Expedia about your stay at the Now sapphire Riviera Cancun. We are so happy to read that you enjoyed your stay. We will share your feedback with the entire staff. We hope to welcome you back. Best regards, Olivia Rodriguez
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Great food, awesome service.

5 out of 5
by from V
Posted Jan 22, 2017
This resort completely exceeded our expectations. From the moment we arrived, we were treated like a king and queen. Couldn't have asked for better service and the food was incredible. This resort doesn't require reservations for dinner which turned out to work so well for us and isn't like most resorts. They had great entertainment in the pool and in the evening also. We enjoyed this resort so much that we just booked our next trip and are coming back and this time bringing our friends. 100% recommend this hotel!
Comment from Hotel Management
Feb 24, 2017 by Social Media Coordinator
Dear Guest, Thank you for taking the time to share your past experience on Expedia about your stay at the Now Sapphire Riviera Cancun. We are delighted to read your comments about our the food, activities and the service. Thank you again for posting your review, we will share it with the Operations Committee. We look forward to welcoming you back again soon. Warmest regards, Olivia Rodríguez
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nice hotel, beautiful beach

5 out of 5
by from Ottawa, Canada
Posted Jan 10, 2017
Pros: staff was genuine and courteous
Cons: beach chairs are unavailable by 9 am as people throw towels on them to reserve them. Rooms should have assigned seats at beach.
went to a destination wedding. weather was perfect, staff professional, went smoothly
Comment from Hotel Management
Jan 10, 2017 by Social Media Coordinator
Dear guest, Thank you for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed the staff service. Your valuable observations will be shared with the Operations Committee to improve our service in every possible way. We really hope to welcome you back in the near future. Greetings from sunny Cancun! Olivia Rodríguez
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Awesome hotel and beach!

5 out of 5
by from Gillette, WY
Posted Dec 26, 2016
Location: Close to Cancun and Playa del Carmen, close to many activities and excursions
Now Sapphire is a very nice hotel, close to airport and the beach was beautiful, white sand, no rocks, water was not rough, could swim easily. All of the staff were very nice and accommodating. The resort itself was beautiful. Loved the swim up bar, Splash, the bartenders (Adolfo and Francisco) were very friendly and made sure you always had a drink. They always remembered us and our names when we came back, even if we hadn't been there in a few days! Always had a lot of fun at the pool bar! Manrique at the lobby bar was great as well. Only tried these 2 bars. The buffet was good and the al la carte restaurants were great as well! Fresco (Mexican restaurant) was the best, great food! I would definitely go back to this resort and recommend this hotel to friends and family. I have no complaints at all, overall had a great time. We were there Dec 1-8, 2016. The weather was perfect!
Comment from Hotel Management
Dec 27, 2016 by Social Media Coordinator
Dear Guest, Thank you for your great feedback, which we were delighted to read it. We will pass on your compliments to our staff, which is the best motivation we can offer. Francisco and Adolfo will be so happy to read your great comments about their service. We look forward to welcoming you back soon! Kind regards, Olivia Rodríguez
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Beautiful Hotel, Average food

4 out of 5
by from California
Posted Dec 22, 2016
Cons: Food! Needs some work.
Location: Close to the airport and other attractions. We enjoyed this location.
The hotel grounds and the service of this hotel is amazing. Everyone that worked there seemed genuinely happy to be there and goes out of their way to make your experience great. The hotel itself is beautiful. The beach is nice. They have many different food options to choose from which is great but the food is not great. The restaurants have good-average food, but the buffet (aside form the smoothie and omelette bar) is pretty poor. The variety of the buffet is great, but the flavor is seriously lacking. Everything is pretty bland. Our favorite place at the hotel was the beach bar. It was stunning! Decor was perfect and views to die for. Also the coffee shop was convenient with lots of tea and coffee options. Overall good experience. Rooms were clean. Great place to stay to explore Cancun.
Comment from Hotel Management
Dec 30, 2016 by Social Media Coordinator
Dear guest, We would like to thank you for taking the time to write a review on Expedia about your stay at the Now Sapphire Riviera Cancun. We are so happy to read that you enjoyed the beach, smoothies, Coco Café, rooms and the service. Your valuable observations will be shared with the Operations Committee to improve our service in every possible way. We look forward to your return to Now Sapphire and to having the privilege of being of service to you again soon. Sincerely, Olivia Rodriguez
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Check the room before you agree to stay in it!!

1 out of 5
by from USA
Posted Dec 7, 2016
The room we were given was sub-standard. Sink was cracked and the bath was deployable. The bath had a hole (I assume) that that they attempted to patch (see photos). We requested another room for three days to no avail. They were so adamant to upselling us another more expensive room they didn't address the problem of the room we paid for. Upon calling Expedia, the hotel concierge Jesus lied to Expedia telling them we hadn't requested another room. The customer service was so bad from the initial request to the follow-up. Only when we complained to Expedia did they even attempt to resolve the problem, and they lied during the process on numerous occasions. Not good...
Comment from Hotel Management
Dec 14, 2016 by Social Media Coordinator
Dear Guest, On behalf of our resort, please accept our most sincere apologies for not meeting fully your expectations. We really appreciate that you took the time to share valuable comments on Expedia about your stay at our resort. We are contacting you for more information. We wish to have the opportunity to welcome you again to regain your confidence with our service. Sincerely, Olivia Rodríguez
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