Ratings based on 900 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, MN

Great value

Posted May 1, 2017
I'll start by saying this resort was better than expected and that's a very good thing. It's my 4th trip to Cancun and 2nd with AM Resorts. I'll stick with AM from now on, they haven't treated me wrong. I have nothing bad to say about the resort. We bought the Deal of the Day room and it was a good value. You won't get M&M's or bug spray in the room but I'll trade $300 in savings for that. You may walk more and not have a good view but that will cost you $500 to $1,000 more anywhere else for 5 nights. Jesus at the pool bar is the best around for service and I have to give a shout out to Cesar, Alfonso, Antonio and Oscar at the bars, they are amazing. Their service is top notch when you tip $5 to start and they earn it. Plan to bring everything you need or the gift shop will add up quickly. This resort also has Captain Morgan, a big plus. I've stayed at Moon Palace, Excellence, Now Jade and now at Now Sapphire ( all in the Cancun area) and I would not hesitate to come back or recommend this place.
Comment from Hotel Management
May 3, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your fantastic review and beautiful pictures on Expedia about your stay at the Now Sapphire Riviera Cancun. We are pleased to hear that you enjoyed your stay at our resort and that you appreciated our services. We will share your feedback with the Operations Committee, especially with Jesus, Cesar, Alfonso, Anotnio and Oscar. Thank you on behalf of them. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Best regards, Olivia Rodríguez
3 out of 5
by A verified traveler

Posted Apr 24, 2017
Nice hotel grounds,good food and service.Spa is wonderful and affordable also they offer daily specials.It would be great if this hotel had a kiddie pool for those traveling with younger children.The rooms need to be renewed especially the bathrooms ,for this price I expected a great room with no issues unfortunately I was a little disappointed.
Comment from Hotel Management
Apr 25, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at our resort. We very much appreciate your valuable remarks and we will share them with the Operartions Committee to let them know your thoughts. We really hope to have the opportunity to welcome you back in the near future. Sincerely, Olivia Rodríguez
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Ok resort

Posted Apr 22, 2017
Family oriented hotel may be disappointing for adults only. Not much of entertainment activities during the day , better at night but after 1am it's over. We did like the open concept of the resort areas with large swimming pool in the center, children area and adults only swimming pool. Very comfortable beds, food was ok. Angelica from the omelet station was a pro making great egg white omelettes. This time of the year there was lots of seaweed on the beach.
Comment from Hotel Management
Apr 24, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at our resort. We would like to comment that there are daily activities from 9:00 a.m. to 4:00 p.m. for all ages. We are not sure if you received the sundial (activities program). Angelica will be glad to hear that you enjoyed the omelet station. Your very valuable feedback will be shared with the Operations Committee to improve our service in every posible way. We hope to welcome you back soon!. Best regards, Olivia Rodríguez
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Excellent Resort

Posted Apr 21, 2017
Now Sapphire was my first resort experience. I would highly recommend it to singles, couples, and families. I traveled alone, and I really appreciated the numerous events throughout the day during which guests could socialize. The staff did everything in their power to make sure I had a positive experience. They were thoughtful, cheerful, and kind. I enjoyed the gym with its stunning beach view, the pool and the beach, the hydrotherapy spa, and practicing my Spanish with the staff. The food was of a wonderful variety. The evening cookout with a mariachi band was an added bonus. While I didn't spend much time in it, my room was lovely. I cannot wait to book my next trip with Now Resorts.
Comment from Hotel Management
Apr 24, 2017 by Social Media Coordinador, Hotel Management
Dear Guest, Thank you very much for taking the time to comment about your experience end beautiful pictures on Expedia about your stay at the Now Sapphire Riviera Cancun. We are happy to read that your stay was great and our real commitment is the comfort and the genuine care of our guests. It is of great satisfaction that our customers perceive our efforts well. Your valuable comments will be shared with the entire staff. They will be happy to know that the genuine pampering we provide to our guests is well appreciated and recognized. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Warmest regards, Olivia Rodríguez
4 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Small Resort

Posted Apr 15, 2017
It's a small resort, not crowded, quiet. You can get a chair on the beach without problem..just get there by 9am. Grounds are nice, but not as spectacular as other larger resorts. No reservations at restaurants. Some nights are more crowded than others. The buffet Resturant is small. Must try the fresh Mango for breakfast!
Comment from Hotel Management
Apr 17, 2017 by Social Media Coordinator, Hotel Management
Dear guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your holidays in Cancun. We will share your valuable feedback with the Operations Committee. We very much appreciate your comments that help us to continue improving our facilities and service. We wish to have the privilege to welcome you again in the near future. Warmest regards, Olivia Rodríguez
4 out of 5
Recommended
for Everyone
by A verified traveler from califronia

Family trip with two kids

Posted Apr 13, 2017
Overall hotel was nice. Beautiful resort. Staff at the buffet were great! Beach is nice and the pool is big enough for everyone. Loved the grill. My family had a good time.
Comment from Hotel Management
Apr 14, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun. We are so happy to hear that you and your family had a great time at our resort. We will share your feedback with the Operations Committee. We really hope to welcome you back soon! Best regards, Olivia Rodríguez
2 out of 5
by A verified traveler

Beach and pool bar closes at 5pm.

Posted Apr 8, 2017
If you don't tip the servers the first time, they won't serve after that. Poor bar staff service
Comment from Hotel Management
Apr 10, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your comments on Expedia. Please accept our sincere apologies for any inconvenience you have experienced. Gratuites are included and guests can tip them if they wish. We will share share your remarks with the Operations Committee. We hope to welcome you back again to regain your confidence with our our service Sincerely, Olivia Rodríguez
4 out of 5
Recommended
for Everyone
by A verified traveler from mo

Beautiful resort grounds!

Posted Apr 6, 2017
Great staff, gorgeous grounds! Some of the hardest working staff I've ever experienced, professional, helpful and kind. The rooms were lovely and the pool areas beautiful. The beach areas were well maintained and when we called the front desk we received immediate attention.
Comment from Hotel Management
Apr 8, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you very much for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun. We appreciate your comments about the staff, room, areas, beach and our service. We will share your feedback with the Operations Committee. We hope to welcome you back soon! Best regards, Olivia Rodríguez
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Posted Apr 5, 2017
Went with two friends . The hotel was great. My room wasn't ready and they offered a cabana on the beach for a day which was very nice of them. The hotel was clean the food was great the employees were fantastic weather was great and we would all definitely go back again. Only thing I would change was to get more comfortable chairs around the pool.
Comment from Hotel Management
Apr 5, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review with us through Expedia. We are so happy to read that you had a great stay at the Now Sapphire Riviera Cancun. We will share your feedback with the Operations Committee to improve our service in every posible way. We hope to welcome you back soon! Warmest regards, Olivia Rodríguez Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2017
Excellent hotel. Very nice staff. Beach is perfect. The only negative is the very bad internet access.
Comment from Hotel Management
Apr 3, 2017 by Social Media Coordinator, Hotel Management
Dear guest, Thank you very much for sharing your comments on Expedia about your stay at the Now Sapphire Riviera Cancun. We have. We will share your feedback with the Operations Committee. We hope to welcome you back soon! Warmest regards, Olivia Rodríguez