Ratings based on 528 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Great staff in all departments!

Posted Aug 22, 2015
Pros: Location, staff, clean beach and pool, staff always cleaning up to make sure trash is not left around the pool, beach, lobby.
Cons: Gym floor needs to be replace.
Location: Lots of excursion options.
Loved the layout of the hotel, fabulous staff, good food and will return.
Comment from Hotel Management
Aug 25, 2015 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your feedback on Expedia about your stay at the Now Sapphire Riviera Cancun. We are so happy to read you had a wonderful time. We will share your comments with the entire staff. We hope to welcome yuo back very soon! Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2015
Great food, definitely try the French restaurant, Staff was friendly. This was not the hotel's issue, but the beach was covered with ocean debris and the smell was unbearable at times. They said it was like that all down the coast.
Comment from Hotel Management
Aug 26, 2015 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your recent stay at our beautiful resort. Our exectuve chef will be so happy to read you enjoyed the French Restaurant. Thank you for mentioning our friendly staff. We will share your feedback with the operations committee. We really hope to welcome you back soon! Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Nice resort

Posted Aug 10, 2015
Pros: Nice pool
Cons: Buffet restaurant was very hot in August. It has no air conditioning, but is not open air either. The windows are only open a small amount.
Location: Convenient to airport - only about 15-20 mins.
Overall this is a good resort, although not as big as some, the layout is somewhat confusing. The specialty restaurants were good. The lobby coffee bar was a nice touch.
Comment from Hotel Management
Aug 13, 2015 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you very much for sharing your review on Expedia about your stay at Now Sapphire Riviera Cancun. We will share your good comments about the restaurants and the Coco Cafe. We really hope to welcoming you back very soon! Greetings from sunny Cancun. Olivia Rodríguez Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Beautiful hotel and warm welcoming

Posted Aug 4, 2015
Pros: Hotel staff was very friendly and the food was delicious
Cons: They have been having an issue with seaweed so we were very disappointed we couldn't enjoy the beach
Location: Great location. only 30 mins from Cancun and not too far from all the parks which i highly recommend! Xplor Fuego, Xcaret & Xel-ha were our favorites
We recently visited NOW sapphire for a friends wedding and the hotel facility was very clean, updated and beautifully updated. The hotel staff was very friendly and helpful. The rooms were all very clean and the decor made you feel like you were truly staying somewhere unique in mexico. The bed was so comfortable! The only downside is room service took a long time to come and it was so hot there it felt like the AC in the rooms weren't very cool.
Comment from Hotel Management
Aug 7, 2015 by Social Media Coordinator, Hotel Management
Dear Guest, We thank you for taking your valuable time to share your experience on Expedia, following your stay with us. It gives us great pleasure to read your wonderful comments on the overall service and we will not miss to share it with our team. Our valuable remarks will be shared with the Operations committee to improve our service in every possibly way. We certainly look forward to welcome you back in the future to experience even more of what we have to offer. Warmest regards, Olivia Rodríguez Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from campeche

Hotel todo inlcuido en la playa

Posted Jul 27, 2015
Viajé en pareja. Nos encantò la comida, el personal muy atento, nos regalaron otra estancia en el sig viaje por irnos al jade un par de días, encantados!! La cama muy comoda, las almohadas, todo muy bien para descansar. La playa sufre de un fenomeno con el zargazo pero no nos importo. Felices!
Comment from Hotel Management
Jul 29, 2015 by Coordinadora de Redes Sociales, Hotel Management
Estimado huésped, Gracias por compartir su reseña en Expedia acerca de su reciente estancia en nuestro Hotel. Nos complace mucho saber que su estancia fue placentera y que disfrutó las instalaciones de Now Sapphire Riviera Cancún. Esperamos tenerles de vuelta en un futuro no lejano. Reciba un cordial saludo. Olivia Rodríguez Coordinadora de Redes Sociales
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville North Carolina

Can in 2015

Posted Jul 26, 2015
Location: The location was perfect to explore wave run and swim with the dolphins
My stay in the now was absolutely wonderful the people were smiling at me pleasant and very accommodating all the facility was clean and me all the time plenty to do every day The food was excellent and presented in a very colorful man I can't say enough good things about this hotel and staff but I would highly recommend it to anyone who wanted a nice week in comfort I particularly like The adult pool in the people that really they made my life very enjoyable and my fiancé loved it as well
Comment from Hotel Management
Jul 29, 2015 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you kindly for taking the time to share your personal experience on Expedia. The entire staff will be so pleased to read your great feeback about their work, food, and the adult pool. Thank you for you recommendations and we certainly look forward to have the pleasure of welcoming you back in the very near future. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
2 out of 5
by A verified traveler from Playa del Carmen

Pues yo no le vi los supuestos 4 diamantes

Posted Jun 17, 2015
Pros: La comida
Cons: Todo, el capitán de botones que no cuestione a los huéspedes es de mal gusto.
Location: Crococun muy bonito para los niños
Se vende como 4 diamantes conozco 5 estrellas con mejor calidad en varios aspectos instalaciones viejas,habitaciones descuidadas y simples con olor a humedad A/A viejo se ve que no han cambiado los filtros en años,almohadas con mal olor, ningún servicio de cortesía nocturna, servicio del staff regular cuando debería ser excelente por la categoría que presume ser. No te la pasas mal pero si has estado en mejores hoteles y de supuesta menor categoría no puedes evitar las comparaciones lo único bueno es la comida.
Comment from Hotel Management
Jun 20, 2015 by Coordinadora de Redes Sociales, Hotel Management
Estimado Huésped, Gracias por compartir sus comentarios en Expedia. Ha sido un placer tenerle en nuestro hotel. Valoramos el tiempo que le tomó escribir su reseña, la cual compartiremos con el Comité de Operaciones, quienes leen los comentarios de todos nuestros huéspedes a fin de mejorar las áreas de oportunidad. Esperamos tenerle de vuelta en un futuro lejano y recuperar la confianza en nuestro servicio. Reciba un cordial saludo Olivia Rodríguez Coordinadora de Redes Sociales
5 out of 5
Recommended
for Everyone
by A verified traveler from Nouveau-Brunswick

Excellent séjour...

Posted Jun 11, 2015
Pros: La propreté, la serviabilité des employés, la disposition des édifices.
Cons: l'accueil est excellent. Alléger un peu l'info à l'arrivé car les voyageurs sont fatigués. Ajouter la possibilité de pré-réservation pour les restos
Location: Situé sur la plage c'est un endroit idéal pour relaxer. Bonne animations a la piscine. Plein d'activités payantes à l'extérieur du resort.
Le `Resort` est très bien entretenu et le personnel est très serviable. La nourriture est bonne et le choix est assez varié. Il y a juste assez d'activités le jour sans trop être dérangeant pour ceux qui veulent un peu plus de tranquillité. Le soir c'est un peu plus tranquille mais a mon avis c'est bien comme cela. Le complex hôtelier est d'une bonne grandeur... tout est assez proche. Il y a beaucoup de places (chaises et palapas) de disponibles à la plage, des serviettes de plage a volonté a tous les jours. A la piscine c'est un peu plus achalandée mais avant 9h00 il y toujours de la place. La plage est garni de beau sable doux....toutefois il y a beaucoup d'algues. Bien qu'on nettoie la plage a chaque jour, on n'est pas le gout d'aller se baigner dans la mer des caraïbes. Le wi-fi a volonté c'est extraordinaire!!! Des bouteilles d'eau a volonté...également extraordinaire!!! Les gens ont du plaisir mais ce n'est pas le gros party ou tout le monde est saoul....
Comment from Hotel Management
Jul 17, 2015 by Coordinateur réseaux sociaux, Hotel Management
Cher Monsieur C’est avec beaucoup de plaisir que nous avons pris connaissance de votre commentaire et nous nous réjouissons sincèrement d’apprendre que vous avez passé un moment unique en notre Hotel. Vos chaleureux compliments ont particulièrement fait chaud au cœur de tous nos collaborateurs. Dans l’attente du plaisir de vous accueillir à nouveau à l’hôtel Now Sapphire Riviera Cancun, je vous adresse, Cher Client, mes plus cordiales salutations. Olivia Rodríguez Coordinateur réseaux sociaux
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2015
The hotel was very nice beautiful place, the only thing that was wrong was the shower in the room. All the food was great, the pool area, the bar all great.
Comment from Hotel Management
Jun 9, 2015 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at our resort. All of the comments are shared with the Operations Committee to improve our service. We really hope to have the opportunity to welcome you back in the near future. Best regards, Olivia Rodríguez Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

First stay at a Now resort

Posted Jun 3, 2015
Pros: Staff was outgoing and friendly. Quality of food was good. Fun activities day and night available. Great pool and beach. Ample cocktails at the ready.
Cons: Buildings show some age, drink mixers definitely need improvement which to me had a saccharine aftertaste. Can't control the seaweed, which was heavy.
Location: Location was good with plenty of activities within easy distances
Enjoyed our stay and would definitely consider Now resorts for future trips. Family trip for my step-daughter's college graduation. Six of us total. It was a good value for the cost and would put the Now resorts at the mid-upper level of future considerations. Have been a little spoiled staying at higher end all inclusives prior.
Comment from Hotel Management
Jun 5, 2015 by Social Media Coordinator, Hotel Management
Dear Guest, On behalf of the team at Now Sapphire Riviera Cancun, we wish to thank you for sharing your gracious comments on Expedia about your recent stay at our resort. We are so happy to read you and your family had a great time at our resort. We will share your feedback with the Operations committee. We look forward to welcoming you back to the Now Sapphire Riviera Cancun soon. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun