Ratings based on 848 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2017
Cons: the waste system. it smell bad in wash room.
I recommend this hotel. Nice staff. Good food. Good facilities and activities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice place for a quick break

Posted Feb 22, 2017
Pros: the beach and staff
Cons: Room was a bit musty
Staff is incredibly helpful and friendly. very good food and drinks. beach is lovely.
Comment from Hotel Management
Feb 22, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, We really appreciate that you took the time to post your feedback on Expedia about your stay at the Now Sapphire Riviera Cancun. We are delighted to hear that you enjoyed your stay at our resort. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future. With kind regards, Olivia Rodríguez
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC Canada

Staff are fabulous at this lovely resort!

Posted Feb 20, 2017
Pros: Ambience. Staff.
Cons: Accommodating larger groups (ten) at some of the restaurants so not split up into two groups.
Location: Close to ferries over to Isla Mujeres, short drive to Playa del Carmen, and you can walk from this resort along to beach to Peurto Morelos (a must do)
Arrived with no issues at check in. Staff very helpful. Rooms clean and large. Pool is so refreshing. Restaurants are excellent. The lobby is open and airy, lots of places for small or larger groups to convene and enjoy the views of the pool and ocean. Great pool activities if you are interested (zoomba, water aerobics, games, deck dances, etc.) The entertainment was excellent and fun! Piano concert (piano in the pool), acrobatic shows, dancers, Mexican night). What a great effort this resort goes to cater to all ages. Can't wait to go back!
Comment from Hotel Management
Feb 21, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your beautiful photos and feedback on Expedia about your recent stay at Now Sapphire Riviera Cancun. We are glad to hear you enjoyed the specialty restaurants, pool activities, shows and the provided by the staff. It is always a great pleasure to read through notes such as yours, for they serve as an inspiration to help us in our continued commitment to maintain the high standards you have experienced. We will share your feedback with the Operations & Executive Committees. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Olivia Rodríguez
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB.

Beautiful resort in Puerto Morelos area.

Posted Feb 18, 2017
Pros: Provided itinerary of events & restaurants each day. Staff worked tirelessly at raking up seaweed, sand & water was incredibly clear.
Cons: The resort did not flow from the grounds to the ocean/beach. Nice bar & loungers on beach, but segregated from resort by walls and outdoor showers.
Location: The resort is a little off the beaten path, not much available within walking distance. We took taxi to town, but didn't check into excursion options.
Very clean with numerous features. Staff are amazing, very friendly and helpful. There are 5 a la cartes, one closed each evening on rotation. Our favorite was the Asian restaurant, the Teppanyaki tables and sushi were delicious. Wristbands are not used and a la carte reservations are not required. Teppanyaki tables need reservation, booked easily with the concierge. Drinks are also very good and the bars offer a large variety of options to suit everyone. The grounds are beautiful with very pretty facilities, lush foliage and nice walking paths including signs that provide the plant names. A jewelry store and gift store are on site and vender tables are set-up Tues & Thurs evenings. The entertainment team is great. The resort offers a gym facility, bike tours, zumba, water aerobics, beach & pool volleyball and beach soccer. There is music in the main facility areas all day and both the tempo and volume is appropriate to the time of day. I was amazed at how much live music was provided with groups playing in the pagoda in the center of pool during day and bands or piano players in the lobby in the evening. Two movies are played each night on a large outdoor screen and there is nightly shows (acrobats, comedian, fire show, Mexican show). The disco is a sports bar in early evening, then has karaoke, salsa lessons, etc later in evening, then is a regular dance bar for remainder of night. The staff and variety of options at this resort are top notch.
Comment from Hotel Management
Feb 20, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for choosing Now Sapphire Riviera Cancun resort for your recent stay in Riviera Maya. We really appreciate that you took the time to share valuable comments and beautiful pictures on Expedia about your stay at our resort. Thank you for mentioning our customer service, delicious drinks, Entertainment team, and the activities. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Warmest regards, Olivia Rodríguez
5 out of 5
Recommended
for Couples
by A verified traveler

Fantastic Resort

Posted Feb 15, 2017
Pros: Clean, friendly, great entertainment and overall a welcoming experience
Cons: Able to accommodate parties of 10 at the restaurants.
Location: Puerto Morelos is a short beach walk away and beach provided a great morning exercise.
A group of 10 adults ( 5 couples) booked into this resort in Feb 2017 and we had a fantastic time. The staff is extremely friendly and always eager to help. The pool was gorgeous and never crowded. Food was awesome and never had a problem with reservations and the 4 different restaurants. We would Highly recommend this resort. We are already planning a return trip to this resort for 2018.
Comment from Hotel Management
Feb 16, 2017 by Social Media Coordinator, Hotel Management
Dear guest, Thank you for sharing your wonderful review on Expedia about your stay at our beautiful resort. We are so glad to read that you enjoyed the pool, food and the service. We will share your comments with the Operations Committee. We hope to welcome you back soon! Best regards, Olivia Rodríguez
3 out of 5
Recommended
for Everyone
by A verified traveler from miami

It was ok, been to much better. Staff very nice.

Posted Jan 30, 2017
It was fine. Food was ok, beach was good, rooms smelled funny, staff was amazing, ground were ok. Just not my favorite. A little boring.
Comment from Hotel Management
Jan 30, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at the Now sapphire Riviera Cancun. We are so happy to read that you enjoyed your stay. We will share your feedback with the entire staff. We hope to welcome you back. Best regards, Olivia Rodriguez
5 out of 5
Recommended
for Everyone
by A verified traveler from V

Great food, awesome service.

Posted Jan 22, 2017
This resort completely exceeded our expectations. From the moment we arrived, we were treated like a king and queen. Couldn't have asked for better service and the food was incredible. This resort doesn't require reservations for dinner which turned out to work so well for us and isn't like most resorts. They had great entertainment in the pool and in the evening also. We enjoyed this resort so much that we just booked our next trip and are coming back and this time bringing our friends. 100% recommend this hotel!
Comment from Hotel Management
Feb 24, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for taking the time to share your past experience on Expedia about your stay at the Now Sapphire Riviera Cancun. We are delighted to read your comments about our the food, activities and the service. Thank you again for posting your review, we will share it with the Operations Committee. We look forward to welcoming you back again soon. Warmest regards, Olivia Rodríguez
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

nice hotel, beautiful beach

Posted Jan 10, 2017
Pros: staff was genuine and courteous
Cons: beach chairs are unavailable by 9 am as people throw towels on them to reserve them. Rooms should have assigned seats at beach.
went to a destination wedding. weather was perfect, staff professional, went smoothly
Comment from Hotel Management
Jan 10, 2017 by Social Media Coordinator, Hotel Management
Dear guest, Thank you for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed the staff service. Your valuable observations will be shared with the Operations Committee to improve our service in every possible way. We really hope to welcome you back in the near future. Greetings from sunny Cancun! Olivia Rodríguez
5 out of 5
Recommended
for Everyone
by A verified traveler from Gillette, WY

Awesome hotel and beach!

Posted Dec 26, 2016
Location: Close to Cancun and Playa del Carmen, close to many activities and excursions
Now Sapphire is a very nice hotel, close to airport and the beach was beautiful, white sand, no rocks, water was not rough, could swim easily. All of the staff were very nice and accommodating. The resort itself was beautiful. Loved the swim up bar, Splash, the bartenders (Adolfo and Francisco) were very friendly and made sure you always had a drink. They always remembered us and our names when we came back, even if we hadn't been there in a few days! Always had a lot of fun at the pool bar! Manrique at the lobby bar was great as well. Only tried these 2 bars. The buffet was good and the al la carte restaurants were great as well! Fresco (Mexican restaurant) was the best, great food! I would definitely go back to this resort and recommend this hotel to friends and family. I have no complaints at all, overall had a great time. We were there Dec 1-8, 2016. The weather was perfect!
Comment from Hotel Management
Dec 27, 2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for your great feedback, which we were delighted to read it. We will pass on your compliments to our staff, which is the best motivation we can offer. Francisco and Adolfo will be so happy to read your great comments about their service. We look forward to welcoming you back soon! Kind regards, Olivia Rodríguez
4 out of 5
by A verified traveler from California

Beautiful Hotel, Average food

Posted Dec 22, 2016
Cons: Food! Needs some work.
Location: Close to the airport and other attractions. We enjoyed this location.
The hotel grounds and the service of this hotel is amazing. Everyone that worked there seemed genuinely happy to be there and goes out of their way to make your experience great. The hotel itself is beautiful. The beach is nice. They have many different food options to choose from which is great but the food is not great. The restaurants have good-average food, but the buffet (aside form the smoothie and omelette bar) is pretty poor. The variety of the buffet is great, but the flavor is seriously lacking. Everything is pretty bland. Our favorite place at the hotel was the beach bar. It was stunning! Decor was perfect and views to die for. Also the coffee shop was convenient with lots of tea and coffee options. Overall good experience. Rooms were clean. Great place to stay to explore Cancun.
Comment from Hotel Management
Dec 30, 2016 by Social Media Coordinator, Hotel Management
Dear guest, We would like to thank you for taking the time to write a review on Expedia about your stay at the Now Sapphire Riviera Cancun. We are so happy to read that you enjoyed the beach, smoothies, Coco Café, rooms and the service. Your valuable observations will be shared with the Operations Committee to improve our service in every possible way. We look forward to your return to Now Sapphire and to having the privilege of being of service to you again soon. Sincerely, Olivia Rodriguez