Never go to Oasis Tulum with kids!
Posted Aug 12, 2014 on Orbitz
Room - terrible, never been in a worse room. Smelled like mold, shower was not working, drawers fall apart if try to open, only one light was working, luckily I brought a flashlight! We also requested crib before arriving, it was noted in our reservation, also we called couple of days before arriving to confirm. The day we arrived we asked again for the crib and at the desk they said, "yes, no problemo" crib will be in the room soon. After 1h called again, same answer and so on 5 times until 10pm when they told us there is no crib for tonight! So we slept 4 of us in one bed in the smelly room. Next day after we spoke with managers and after waiting and arguing for hours they finally found a crib and moved us in a better room. So we lost the first 24h of our 9 days/3k vacation dealing with terrible s....
Another thing is there is no safety - the balcony and corridors have some loose ropes for "rails" that even adults can fall thorough - very dangerous for small kids! Also, no elevators so if you have a stroller and you are on the 3rd floor you are out of luck!!
Now the "restaurants" - food was OK, nothing great but you can live - food is comparable to what you find on cheap 2-3 days Bahamas cruises. Very limited choice of fresh fruits, raw veggies were OK but looks like cut ours before serving. In the Mexican restaurant there were always small flies on the veggies! However, they have some serious trouble with high chairs, seems to me there was only one for the whole resort! So you need to wait sometimes 30 min for the high chair but you may or may not get it. They always say "yes, no problemo" but usually nothing happens!!
Pools - extremely dirty! By the end of the day you can't see the bottom and dirt and debris floating on the surface!
Beach - very limited beach chairs and umbrellas so if you are "late", let's say go to the beach after 7:30am you are out of luck. Our boy was awake by 6am so we were OK with getting spots on the beach. However, people were so desperate that once they even removed our towels and took our chairs!!
The only good thing was the ocean and proximity to Akumal - we spend several days at Akumal beach, really nice for snorkeling and seeing sea turtles.
Overall, will never go that that place again. Yes, it is cheaper than other resorts in the area but better pay few extra bucks than ruing your 3k vacation!!!