Ratings based on 1,507 Verified Reviews

3.9 out of 5
79% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Allentown pa

Amazing

Posted May 12, 2017
I will definitely come back to this place for vacation
Comment from Hotel Management
May 12, 2017 by Social media & Customer care Coordinator, Hotel Management
We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel lots to do for kids

Posted May 11, 2017
This hotel I would def recommend for families with kids! So much to do! You will not get bored! The breakfast was amazing!!!!!! Ruins on the property! Lunch was terrible though. Dinner was about the same as lunch in the buffet area. We did try one of the sea food place at night and it was good... only downfall is dressing up to go. We ventured out to tulum, akumal and Cozumel for a few days to have lunch! Overall this hotels atmosphere was great! Animals everywhere we had a snake right by our balcony and saw monkeys and numerous big lizards. We would def bring the kids next time.
Comment from Hotel Management
May 15, 2017 by Social media & Customer care Coordinator, Hotel Management
We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.
1 out of 5
by A verified traveler from Philadelphia, PA

Nice beach, everything else was terrible

Posted May 11, 2017
One of the worst resorts we have been to in regards to food and service. The beach and grounds are great but you would have to starve yourself in the mean time. To say the food is subpar is to give it a compliment because it was so much worse. Drinks were non existent. We had to request them multiple times in order to get them.
Comment from Hotel Management
May 15, 2017 by Social media & Customer care Coordinator, Hotel Management
I truly regret the inconveniences you had during your stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for.
3 out of 5
by A verified traveler

nice place typical resort food

Posted May 9, 2017
Pros: Bed AC
Cons: Food
Nice place about $20 in a cab to Playa Del Carmen $ 85 to Cancun airport for 5 people half if its 2 people Food was ok , Beach is ok no direct ocean access. The try to sell alot of extras and try to tell you you are upgraded to VIP so you will go to there time share spheel. Beds are comfortable AC in room worked amazing.
Comment from Hotel Management
May 11, 2017 by Social media & Customer care Coordinator, Hotel Management
We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Nice resort for fun & relaxation

Posted May 9, 2017
Pros: Night shows, beach cove, bars, adult pool, and other pools!
Cons: The quality of the food :/
Location: Awesome swimming with dolphins at the Xcaret park located on the resort!
Overall the resort was awesome! Great staff, clean room, amazing night shows, beautiful beach cove, and great pools.
Comment from Hotel Management
May 11, 2017 by Social media & Customer care Coordinator, Hotel Management
We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
LOVED THE HOTEL. THE BEST PART WAS THE ADULT SEA SWIMMING POOL. EMILIO WAS OUTSTANDING AND HE'S THE REASON WE'LL BE BACK.
Comment from Hotel Management
May 11, 2017 by Social media & Customer care Coordinator, Hotel Management
We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience!

Posted May 8, 2017
Wonderful hotel! Highly recommend! The timeshare people were persistent but not pushy. The food was good and the service excellent. Got home yesterday and already planning my next visit.
Comment from Hotel Management
May 11, 2017 by Social media & Customer care Coordinator, Hotel Management
We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again
4 out of 5
Recommended
for Families
by A verified traveler from Minnesota

Paradise...but avoid the sales pitches.

Posted May 3, 2017
Pros: Clean, good food, attentive waiters/waitresses.
Cons: Don't push the timeshare so much.
Location: The time of year really has an impact on attractions. For example, whale sharks and sea turtles were not there this season. Xcaret Park was amazing.
The weather and hotel was amazing. The food was great and waiters very attentive. This is the second time my wife and I have stayed at the resort and will not be the last. I will say however, the "timeshare" pitches get a little annoying. My wife and I now avoid conversations with many hotel workers and greeters simply because it always leads to "meet me at this time" or "we have a gift for you." We've learned to dodge those sort of situations. Timeshares work for some people, but not us. I wish they would take no for an answer and not be so pushy. Overall though, it was very enjoyable and well worth it.
Comment from Hotel Management
May 11, 2017 by Social media & Customer care Coordinator, Hotel Management
We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Free upgrade

Posted May 2, 2017
Wonderful experience and I originally booked a regular room. When I was checking in we got upgraded to a suite for no reason and received great service. The xcaret unlimited access is a must and the night show there is amazing!
Comment from Hotel Management
May 15, 2017 by Social media & Customer care Coordinator, Hotel Management
We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again
5 out of 5
Recommended
for Everyone
by A verified traveler from nebraska

Posted Apr 30, 2017
Perfect location and activities for eve one. I love it
Comment from Hotel Management
May 11, 2017 by Social media & Customer care Coordinator, Hotel Management
We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again