Get an overview of this hotelMexico resort adjacent to Xcaret eco-archeological park

Popular property highlights

Breakfast included
Free self parking
On private beach
Business center
Laundry facilities

Caribbean playground

Ocean fun takes place against a tropical forest backdrop at this all-inclusive resort on Mexico's Caribbean coast. The resort lies within 3 miles (5 kilometers) of Playa del Carmen. Cancún International Airport is 35 miles (56 kilometers) away. The resort is located just a few steps from Xcaret Park.

All-Inclusive resort

Occidental at Xcaret Destination - All Inclusive welcomes singles, couples, and families. Room rates include food and drinks at 11 restaurants and 10 bars, as well as access to recreation facilities.

Balcony relaxation

All Occidental hotel rooms have furnished balconies to enjoy tropical air and sea or pool view. Each spacious room features contemporary dark-wood furniture and tile or marble floors, air conditioning, coffee makers, and ceiling fans.

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (some restrictions)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Miniature golf
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children ages 12 years old and younger

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Premium and/or non-domestic beverages
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities

Resort Amenities

The Occidental at Xcaret Destination - All Inclusive captivates guests with spectacular grounds and a pristine coastline. The resort boasts 7 outdoor pools and a private beach with powder-soft white sand on a quiet cove. The Occidental at Xcaret Destination features 9 international restaurants and 10 bars to fit every mood and occasion, from a romantic dinner to a lively family meal.

Other hotel facilities include a spa complete with various massage and body and facial treatments available; a business center; and a children's activities center that includes a pool and a playground. Water aerobics, dance lessons, beach volleyball, and bicycle tours are also available.

  • Children's pool 
  • Swim-up bar 
  • Nightclub 
  • On private beach 
  • Full-service spa 
  • Spa treatment room(s) 
  • Laundry facilities 
  • Hair salon 
  • Shopping on site 
  • Conference space 
  • Multilingual staff 
  • Gift shops or newsstand 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Supervised childcare/activities (surcharge) 
  • Airport transportation (surcharge) 
  • Arcade/game room 
  • Meeting rooms 12 
  • Business center 
  • Porter/bellhop 
  • 24-hour front desk 
  • Total number of rooms - 764 
  • ATM/banking 
  • Elevator/lift 
  • Number of bars/lounges - 10 
  • Number of poolside bars - 2 
  • Wedding services 
  • Coffee shop or café 
  • Free breakfast 
  • Concierge services 
  • Fitness facilities 
  • Billiards or pool table 
  • Tours/ticket assistance 
  • WiFi (surcharge) 
  • Number of outdoor pools - 7 
  • Dry cleaning/laundry service 
  • Garden 
  • Terrace 
  • Beach bar 
  • Outdoor tennis courts - 2 
  • Snack bar/deli 
  • Conference space size (meters) - 1170,29 
  • Free reception 
  • Beach sun loungers 
  • Free parking nearby 
  • Year Built 2016 
  • Number of restaurants - 11 
  • Conference space size (feet) - 12594 
  • Free self parking 
  • Spa services on site 

Family Friendly Amenities

  • Family Hotel  
  • On private beach  
  • Outdoor pools  
  • Children's pool  
  • Outdoor tennis courts  
  • Children's club (free)  
  • Snack bar/deli  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Playground on site  
  • Miniature golf on site  

Internet

Available in some public areas: Wireless internet access ( MXN 325 per 24-hour period )

Parking

Free self parking, Free parking nearby

Room Amenities

  • Hair dryer 
  • Desk 
  • Ceiling fan 
  • Furnished balcony 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Air conditioning 
  • Phone 
  • Minibar (stocked, free items) 
  • Private bathroom 
  • Designer toiletries 
  • Free toiletries 
  • In-room childcare (surcharge) 
  • Daily housekeeping 
  • Iron/ironing board 
  • Satellite TV service 
  • Flat-panel TV 
  • Rollaway/extra beds (free) 

Where to Eat

The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).

The hotel offers dining options 24 hours a day.

Please note that there is a dress code for the on-site restaurants.

Le Buffet - This large, high-ceiling casual-dress restaurant serves an international buffet for breakfast 7-11:30 AM, lunch 12:30-4 PM, and dinner 6-10 PM.

Sonora Grill - This Mediterranean steakhouse offers grilled entrees 6-10 PM.

Los Olivos - This à la carte restaurant serves Italian specialties 6-10 PM.

La Hacienda - This a la carte restaurant serves authentic Mexican food 6-10 PM.

D'Oriental - This restaurant features Asian specialties and sushi 6-10 PM.

El Pescador - This open-air, beach side restaurant shaded by an enormous palapa serves fish dishes 6-10 PM.

The Beach Club - International buffet in front of the beach serving breakfast and lunch 10 AM-6 PM.

Paco's Tacos - This restaurant offers traditional Mexican cuisine in a casual setting 6 PM-2 AM.

La Piazza - This pizzeria, with an authentic wood oven, serves antipastos, pizza, and desserts 6-10 PM.

El Lago - This spot by the main pool in the resort's Flamenco lodging section features light lunches and snacks 11:30 AM-6 PM..

Royal Level - Exclusive restaurant with a la carte service and a gourmet menu. Breakfast is available 7-11 AM, lunch 12-5 PM, and dinner 6-10 PM.

Nearby Things to Do

The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).

Non-stop activities at this resort cover a wide range of interests: stretching and jogging sessions, pool games, contests, tournaments, bingo, and tennis clinics. Guests also can take advantage of the resort's location by exploring the local area on ecological and cultural hikes as well as on bicycle tours.

Popular activities nearby include deep sea fishing for mahi mahi and blue marlin; scuba diving at Barracuda reef with a sunken ship, and snorkeling. Golf enthusiasts can take advantage of the 18-hole par 72 course designed by Robert Von Hagge, which is 10 km (6 miles) away. Hotel staff can help arrange local area activities.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby 
  • Hiking/biking trails nearby 
  • Miniature golf on site 
  • Playground on site 
  • Snorkeling on site 
  • Volleyball on site 

Spa Services

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Steam room in spa 
  • Reflexology 
  • Sports massage 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Aromatherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Resort Policies

Check-in

Minimum check-in age is 18

Check-in time ends at midnight

Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service animals are allowed

No cribs (infant beds) available

Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:

Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.

Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.

Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.

Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.

Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.

Fees

The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for in-room wireless Internet: MXN 327 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 325 per 24-hour period (rates may vary)
  • Airport shuttle fee: MXN 654 per person (one way)
  • Airport shuttle fee per child: MXN 654 (one-way), (from 0 to 12 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Resort Name

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Romance Offer

Book a stay in a Grand Romance Deluxe room category and receive the following:

  • Bottle of Champagne and chocolate covered strawberries
  • Breakfast in bed on the first morning
  • Romantic dinner
  • Couple's massage
  • 10% off spa services
  • Gift with special romantic amenities
Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Restrictions may apply.

All Inclusive plus Xcaret Experience

Book a stay in an Unlimited Xcaret Experience rate plan and receive All Inclusive benefits plus the following:

  • USD 920 resort credit per room/stay to be used towards extra services at hotel
  • VIP hotel check-in with Mayan Welcome
  • Bottle of tequila and fruit plate in the room
  • Complimentary minibar (daily refill)
  • Unlimited access and multi-entrance to Xcaret park
  • Reserved area seating at the Gran Tlachco Theater during the "Xcaret México Espectacular"
  • 10% off meals and beverages at Xcaret park
  • 30% off 90-minute "WAYAK" Special Mayan Massage at the hotel spa
Resort credit and redemption details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Resort Credits Offer

Book a stay in any room type and receive the following discounts (discounts may not exceed 500 USD) 25% off on SPA and room upgrade; 15% off on laundry service, wine, cava, or sparkling wine; 20% off romantic dinner, late check out and lobster in our specialty restaurants.

Must book in any room type to receive benefits.Resort Credits discounts cannot be exchanged for cash, neither totally nor partially and no unused portion thereof will be refunded. Discount total cannot exceed 500 USD. The resort credit discount cannot be combined with any other discounts, offers or promotions. Additional restrictions may apply. Promotion may change without prior notice. Promotion is valid until December 31, 2017. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.


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