Good and Getting Better - Great Bang for Your Buck
Posted Feb 15, 2017
Occidental is now owned by Barceló. I stayed here over a year ago for the first time and came back, so obviously I liked it. The food and entertainment is improved from last time, as well as the check-in and check-out process. The food is good, not great, but that is sort of expected from a 4 star all-inclusive. This place is a great value for your vacation dollars. The jungle is everywhere and you can easily walk from place to place. Saw deer, monkeys, strange large guinea pig like things, and a thing that looked like a cross between an anteater, a cat, and a raccoon. The sit down restaurants are OK (Steakhouse & Italian) to good (Fish & Mexican) to very good (Oriental).
The rooms are clean and a little tipping to the maid gets you beer in the fridge and neat towel creatures on your bed. It is not crowded and we could always get into the restaurants, get beach chairs, and if early enough, beach cabanas. The service here is great - the waiters are always smiling and helpful. Again, a few tips here and there and you get the deluxe treatment. Each building has some folks at the entrance that are helpful and a little pushy with the "vacation club" thing. We attended a presentation - it is not bad, but really don't see the advantage to becoming a member. DO NOT ATTEND THE VIDANTA VACATION CLUB PRESENTATION (A DIFFERENT PROPERTY) UNLESS YOU WANT TO HAVE HIGH PRESSURE SALES TATICS USED ON YOU FOR 3-4 HOURS - IF YOU CAN ESCAPE, THAT IS. The Occidental folks were nice
Comment from Hotel Management
Feb 21, 2017 by Social Media & Customer Care Coordinator, Hotel Management
We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.
It was a pleasure to host your holiday.