A Beautiful Resort. Food and service not so good.
Posted Jan 2, 2017
Me: I've stayed in 4 resorts in the area. I speak Spanish and love Mexico and its people. Stayed over Xmas and New Years.
Pros: The resort is small, very beautiful and right on the ocean. Incredibly soft sand. Plenty of umbrellas. Ocean was warm and perfect for ocean swimming. 2 Decent medium large pools (one with large swim up bar) and an excellent kids pool with its own bar and food in a quiet area, with kids club for 4 and over.
Cons: the food was well below what we've seen anywhere else. It was often hard to find something you wanted to eat. And I am not a picky eater.
Staff morale seemed pretty low. Some individual staff were very good, while many were checked out or even negative. The staff in the buffet was especially bad. I had two unusually bad experiences at the resort, one with a maintenance guy I had nothing to do with, who was probably drunk and decided to mock my Spanish. And another with a very shady guest services guy who was clearly lying to me and trying to shake me down for money. I don't know. Are they all angry about Trump? Anyway, the poor level of service in this beautiful resort is a real defect, clearly a failure of management and well below what you find in other resorts.
On a couple days the beach was littered throughout the day with the plastic that washes up on the beach. I'm sympathetic, but a beach resort really needs to be removing it. I've never seen any plastic on any other resort beach in Mexico. Here it was often voluminous.