Ratings based on 118 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from denver co

Great experience

Posted Sep 6, 2015
Dolphins could be watched from my room. Close to the beach😎
5 out of 5
for Everyone
by A verified traveler from w

Nice hotel and close to the beach

Posted Aug 31, 2015
We had a great vacation. Loved all the shops and restaurants nearby. Will definitely go back again soon.
5 out of 5
for Everyone
by A verified traveler from Amsterdam

Beautiful beach and private jacuzzi

Posted Jul 26, 2015
Pros: Facilities, private jacuzzi, very clean, good beach, right next to dolphin center.
Cons: Reception staff; first day was fine but second day a different staff member was not attentive at all.
Location: Nice beach - and swimming with dolphins!
Very nice luxury hotel with reasonable price. Excellent facilities, clean beach while Tulum was covered in seaweed. Breakfast was alright, not special. I liked the swimming pool bar.
2 out of 5
by A verified traveler from London

Good resort, lovely beach

Posted Jul 24, 2015
Pros: Beach
Cons: Service Breakfast Staff training
Location: good coastline
This was the last stop on our trip around Mexico. Unfortunately it was the most disappointing. Throughout the trip we stayed at 3* hotels whilst this was a 4* resort, therefore there was a greater expectation. The service was not great and mistakes were often made when taking our order. Breakfast was disappointing, providing few options compared to all the other hotels which costed considerably less. Furthermore to get the attention of the staff was another issue who often seemed to be confused. I would not recommend
3 out of 5
by A verified traveler

Touristy hotel, overpriced restaurant

Posted Jul 18, 2015
Pros: Room was clean
Cons: Better pool, maintain cleanliness of pool
Location: Dolphins nearby but expensive
Disappointed. We thought it would be relaxing but screaming kids and tourists at the bar made it average can't swim in beach there due to the seaweed.
4 out of 5
for Everyone
by A verified traveler from San Antonio

beautiful beaches

Posted Jul 9, 2015
Omni Puerto Aventuras very nice hotel with an awesome beach ! Iwould rate it a 4
5 out of 5
for Getaway With Friends
by Carol from Atlanta

Very Comfortable, Boutique Hotel

Posted Jun 29, 2015 on Hotels
I thoroughly enjoyed my stay at the Omni. The hotel was immaculate and meticulously maintained. The bed was very comfortable; upscale linens. the bath is very nice. The food was first rate. The staff was very gracious and took great pride in their work. I highly recommend the Omni Puerto Aventuras.
5 out of 5
for Getaway With Friends
by Priscilla from Anchorage, AK

Best hotel I've ever stayed at

Posted Jun 10, 2015 on Hotels
I have been on a lot of vacations all over the world, and I have never experienced such awesome and friendly service as I did at the Omni! We went during the start of the off season (early June 2015), and I am pretty sure there was more hotel staff than guests. Every single employee was so friendly and helpful. The rooms were very clean, service at the bar and restaurant were quick, and everything we ate was very fresh. Plus, the prices of the food and drinks were very reasonable. My room overlooked the dolphin park which was a wonderful treat to watch them swimming while sitting in the hammock! I can't wait to go back. It was so awesome.
4 out of 5
for Couples
by A verified traveler from Los Angeles

Love this place

Posted Jun 9, 2015
Pros: THE MAGIC BOX.... I can't praise this enough, I have been raving about this aspect of the hotel for over a decade :)
Cons: Honestly, I know it's the most difficult thing to improve, but the beach is the only thing I can suggest that I would like to see in better condition.
Location: The marina is great.. you can swim with the dolphins and/or just watch them play over dinner and drinks at local restaurants.
My spouse and I spent our honeymoon at this Omni over a decade ago, and it was just PERFECT!!! So you can imagine that we were beyond excited to have another opportunity to return and enjoy this little slice of paradise. Our Honeymoon 2.0 was great. Although we knew we couldn't possibly expect things to have remained unchanged, we were pleasantly surprised with many of the renovations and upgrades to the facilities..however, we were extremely saddened that the beachfront was no longer the pristine beach we once enjoyed... it had almost completely changed due to hurricanes in the years since so we understood that so I will confess I spent a lot less time on the beach this time around. The "magic box" at this hotel is by far my favorite amenity here and the hotel should definitely "utilize and promote" it more. The pools are great, but any resort will have a pool, but they won't have a "magic box." The staff is great... very attentive and considerate- VERY thoughtful. From the room cleaning to the jacuzzi bar attendants, it is evident that everyone on staff takes great care and pride maintaining this little gem in Puerto Aventuras. It is for this reason alone that we plan to return again someday.
4 out of 5
for Couples
by Mario Enrique from Ciudad de México

Vale la pena la aventura en Puerto Aventuras

Posted May 16, 2015 on Hotels
El hotel está en un desarrollo magnifico, sin embargo, la zona de playa es muy estrecha, de tal suerte que en algunas horas del día no hay espacio entre la playa y el mar y no puede uno ni siquiera estar sentado en los camastros porque las olas no se lo permiten. Adicionalmente, solo hay 10 palapas propias del hotel en la playa, las cuales les dan servicio a toda la comunidad fija y flotante de Puerto Aventuras, siendo casi imposible lograr obtener una. Por otro lado, la atención del personal fue excelente, de igual manera la limpieza del cuarto fue excelente, así como la preparación y presentación de los alimentos y bebidas. La construcción del hotel tiene muros divisorios de tablaroca y se escuchan los ruidos de todos los vecinos y de los pasillos.