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Reviews of PA Beach Club & Hotel

3.5 out of 5
PA Beach Club & Hotel
KM-269.5 Carretera Chetumal - Puerto, Juarez, Puerto Aventuras, ROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 165 out of 312 reviews" "
Rating 8 - Good. 112 out of 312 reviews" "
Rating 6 - Okay. 19 out of 312 reviews" "
Rating 4 - Poor. 8 out of 312 reviews" "
Rating 2 - Terrible. 8 out of 312 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Darquise, Ottawa, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, restaurant staff, Antonio, Cruz plus the pool bar & lobby bar Martin etc...The view and beach is pretty amazing and also the beach cleaner.
Stayed 7 nights in Mar 2020
Response from Urbano on Mar 17, 2020
Thank you for your comments. kind Regards.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beachside resort
We stayed at the Omni Puerto Aventuras resort in January 2020 and had a wonderful time. The property is beautiful and uncrowded. The service on the beach was excellent, and meals at the onsite restaurant were first class. We especially like this hotel because of its proximity to all the other shops and restaurants in Puerto Aventuras. The staff were friendly and helpful -- we were even able to get into our room despite arriving very early before normal check-in. This place is a great value and we would definitely choose to stay here again.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
The Omni is a great base for exploring the area. We had room 304 and a nice balcony with views of the marina and dolphins. Nice hammock and tub on the balcony too. The breakfast that was included with our room was coffee, a basket of assorted toasts and pastries and a fruit plate. It was quality and enough to keep you going until mid day. The pools and beach area are well kept and clean. The only complaint was that they did not give you bottled water or access to drinking water without paying for it. It would be nice if housekeeping left at least two bottles per day for you. However that being said there is a pharmacy right across the road where you can purchase anything you need and a mini fridge in the room to keep it.
Stayed 5 nights in Dec 2019
Response from Urbano on Dec 30, 2019
Thank you for your comments. Warm regards and happy New Year 2020!

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome small hotel on the beach. They really aim to please. Best location in all of Puerto Aventuras.
Stayed 8 nights in Dec 2019
Response from Urbano on Dec 22, 2019
Dear Geraldine. Thank you for your comments. Happy Holidays!

10/10 Excellent

Saul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Urbano on Dec 11, 2019
Gracias por sus comentarios que nos sirven para mejorar cada día. Cordialmente.

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019
Response from Urbano on Dec 6, 2019
Thank you for your comments. We hope you may share with us what service or facility within the hotel you didn't like for us to improve our services and facilities. Many thanks and warm regards.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Omni is a beautiful hotel. I wish they had more interaction for there gusts, such as music, drink specials, etc...
Stayed 4 nights in Nov 2019
Response from Urbano on Dec 6, 2019
Thank you for your comments

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, great food, very clean and great staff. Breakfast with a view every day
Stayed 7 nights in Nov 2019
Response from Urbano on Dec 6, 2019
Thank you for your comments

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019
Response from Urbano on Nov 5, 2019
Gracias por sus comentarios que nos sirven para poder mejorando nuestro servicio,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Urbano on Oct 30, 2019
Muchas gracias por sus comentarios que nos sirven para saber que estamos haciendo un buen trabajo o que debemos mejorar alguna área de oportunidad. Cordialmente.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from Urbano on Sep 30, 2019
Thank you for your comments, Please feel confident that we will continue with our commitment to provide you with the best vacation. Warm regards.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff was not friendly, pool was to shollow never had ice. Room was the best part of the resort
Stayed 7 nights in Sep 2019
Response from Alberto Rodríguez on Sep 18, 2019
Hola from Mexico, thank you very much for share your experience with us, we are very sorry to read it, but we will improve our services. if your are able to give us one more chance to offers you the OMNI Puerto Aventuras service, let us know.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
seeing dolphins on the lagoon , the beach was pristine
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and shopping. Right on the ocean. Very convenient.
Stayed 4 nights in Aug 2019
Response from Omni Puerto Aventuras on Aug 22, 2019
Thank you for your comments, Please feel confident that we will continue with our commitment to provide you with the best vacation.

2/10 Terrible

Esmeralda, Chicago

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst place!! Dirty every where in the room, poor management
Stayed 6 nights in Aug 2019
Response from omni hotels. on Aug 15, 2019
estimado huésped , muchas gracias por su comentario , nosotros vamos a trabajar en lo mencionado , para corregir la experiencia y que en un futuro podamos ofrecer nuestra mejor hospitalidad.

8/10 Good

Verified traveler

Liked: Staff & service, amenities
It’s close to the restaurants in the town and I like that it’s on the marina. Waiters in the hotel restaurant were very friendly. The rooms are spacious and clean. However, The pool was was not clean and you must keep an eye on what they charge you for on your food bill at the pool.
Stayed 6 nights in Jul 2019
Response from omni hotels on Aug 13, 2019
Dear Guest , thank you to take your time to let us now this situation , we are very sorry and we will work hard to fix this issue , thank you for choose omni hotels. aal the best.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, beautiful gem
A peaceful gem. A quiet hotel in a beautiful setting with all of the amenities. A picturesque, gentle beach, excellent restaurant with very good food, extremely accommodating servers, and a lovely setting. The surrounding area is full of charming shops, bakeries, restaurants and bars. Just the right balance of serenity and activity.
Stayed 3 nights in Jul 2019
Response from omni hotels on Aug 13, 2019
thank you , we appreciate the time you take to let us now your experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location of puerto aventuras. Amazing pool and beach. Very nice hotel staff.
Stayed 1 night in Aug 2019
Response from omni hotels on Aug 13, 2019
thank you , to take your time to post this incredible experience . we appreciate .

4/10 Poor

L, Cancun

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property has a great beach, staff is friendly enough bur the property is falling apart and the pool is DIRTY, like I didn’t want to get in dirty....cloudy... just gross. Very, very disappointed and will be asking for refund
Stayed 2 nights in Jun 2019
Response from omni hotels. on Aug 15, 2019
gracias por tomar su tiempo para hacernos saber su experiencia , trabajamos , para que en un futuro podamos ofrecer una mejor hospitalidad.

2/10 Terrible

Verified traveler

Stayed 1 night in May 2019

2/10 Terrible

Bruce

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puerto Aventures is Great
Hotel is slightly dated but rooms are comfortable. Very quiet and seemed empty. Not sure if it was off-season.
Stayed 1 night in Apr 2019

8/10 Good

Robert, Brampton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like the fact it was close to all entertainment/dining. No elevators with three floors to hotel. Husband is handicapped and we were given a room on the 2nd floor. Major effort getting upstairs. Moved to main floor room. Staff was very helpful and pleasant.
Stayed 6 nights in Apr 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is quiet, a little far from the hustle and bustle of Cancun, but well worth the trip. Surrounded by a vacation village, the hotel is the heart of the planned community of Puerto Aventuras. The village includes restaurants, shops, condominiums for vacationers and retirees, and the famous dolphin enclosure. The hotel itself is small and quaint. The rooms are spacious and our room had a wonderful balcony with a hammock and a jetted tub. The pool is wonderful, complete with kids pool and swim up bar. The beach is adjacent and protected by a jetty and reef from the main ocean. It is very picturesque. The community has limited recreational opportunities beyond shopping, eating, sunbathing, and the dolphins. And the balance of Maya Riviera is a taxi or car ride away. Many families from around Mexico enjoy Puerto Aventuras because it is quiet, family friendly, and well maintained. The hotel was not full but the pool and restaurant also provide capacity for area residents who come with a day or season pass to use the facilities. Finally, the hotel restaurant was very good and the facility has a spa, fitness center, and scuba shop.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Mar 2019

10/10 Excellent

SUSIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Worn out rooms with mold smell. The condition of the hotel does not deserve 4 stars. Service is ok but deserves a lot to be improved. You even are not allowed to charge breakfast to the room and have to pay on spot. The hotel was not full but receptionist refused to provide room on higher floor. We had to stay in basement.will not recommend
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach access Didn’t like that it did not have elevator
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, not noisy area, nice pool and the sea is really warm and transparent
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small and cozy and the beach is right next to the hotel
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful with lovely pool and beach. The rooms were a bit older but nice enough, better on higher floor for view
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody is nice and caring .. very peaceful and safe place to visit
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Great location. Can’t complaim! Jaccusi on the balcony is a big plus. Restauant service was a bit slow. Overall nice place to chill & relax:):):)
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Boring no activity .................................
Stayed 3 nights in Feb 2019

10/10 Excellent

Rebecca, Austin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying in the Puerto Aventuras area and having access to so many places to eat. The rooms are very large and comfortable. The included breakfast was a great way to start the day and swim up bar was fun for cooling off. I would stay at the Omni again.
Stayed 6 nights in Feb 2019

8/10 Good

laurena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Only thing I did not like was the smoked glass doors in the bathroom . No privacy , especially when guests were over . Can see the silhouette of person sitting on the toilet lol . But the jacuzzi tub on the balcony was absolutely wonderful after a long day in the sun . And the shampoo and conditioner were so nice . Would definately go back again . Private beach as well
Stayed 7 nights in Feb 2019

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times. The staff are very friendly and helpful, and it’s nice to see the same faces year after year. The hotel restaurant has some of the best food in PA, and the snack bar is great if you’re spending the day poolside or on the beach. If you are a beach lover, the beach is pretty small. There are break waters that keep the water calm near the shore (for families with kids) so if you are looking for deeper water with waves to play in, this is probably not for you. Depending on the time of year you go, there may be a lot of seaweed washing up on the beach, but the (very hard working) hotel staff clear it away daily. The rooms are comfortable and very clean with plentiful towels , hairdryers, safe etc. Showing their age a little with wear and tear but well looked after. We love the Omni at PA because it’s smaller, more personable, and quieter than larger, noisier hotels - will visit again, for sure.
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacuzzi , pool,beach great for snorkeling, we liked bathrobes and slippers,.... dolphins , sea lions were awesome
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 5 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2019

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The property is well located in a lagoon, the water is perfect to swim in, not rough at all. It is in secluded place as such you do not get a lot of through traffic on the beach. Food is good. Property is dated and could use some upgrading of the rooms. Ceiling fan made too much noise. The staff was very approachable and freindly, they make the property a great property to visit. As mentioned above, the only negatives are dated rooms, gym, room ceiling fan. Otherwise it is a great location for people who just want to unplug and relax.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the hotel itself but was very disappointed that our room smelled very musty. So much so that I had to wash all my cloths over again when we moved to another hotel.
Stayed 1 night in Nov 2018

10/10 Excellent

ruth anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PARADISE IN PARADISE
This hotel is wonderful not too big, not too small-just right! and the staff is amazing and so nice and helpful. Gorgeous views
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2018

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018