Ratings based on 148 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.4 Service & staff
2.8 Room comfort
3.0 Hotel condition
They paid and stayed.
by A verified traveler
Posted Nov 24, 2015
Schöne Anlage, allerdings jedes Mal zuerst versucht die Gäste in baufälligen Hütten unterzubringen. Erst nach einer Beschwerde wird dann eine angemessene Hütte angeboten. Außerdem scheint die Anlage gerade im Umbau zu sein, sodass überall (laute) Baustellen sind.
for Everyoneby A verified traveler from san francisco
Not as it shows on picturesPosted Nov 17, 2015
We left and went somewhere else. 4th in Tulum and this was by far awful. The restaurant and bar is awesome but the rooms are awful and dark.
by A verified traveler from New Jersey
Construction noise unbearablePosted Nov 11, 2015
Pros: Winding paths. Low key vibe. Decent location
Cons: Centralize construction. Do not rent rooms near construction.
My family and I stayed at Papaya Playa November 3 and 4. We weren’t disappointed when we arrived. The place was had whimsical feel to it with its winding paths and cool little casitas throughout the property. It appeared to be a low key place, perfect for relaxing in a hammock or listening to the waves crash from the comfort of your bed. Which it was. Until the chainsaws started. AND KEPT GOING UNTIL 10:30 AT NIGHT. I was able to overlook that, convincing myself that it wasn’t THAT loud and tomorrow would be better…. But when they fired up a DIESEL POWERED AIR COMPRESSOR 30FT from my grass roofed casita and started PNEUMATIC CORE DRILLING at 6:30 AM THE NEXT MORNING I was VERY UPSET. It was so loud that we had to raise out voices inside our room to speak to one another. RIDICULOUS. I immediately went to reception. The girl there was very sweet and offered to move our room to the other side of the resort and gave us an upgrade. I would have been happy with the solution, HAD THE DRILLING NOT FOLLOWED US TO OUR NEW ROOM. Literally 2 hours after we moved to our new casita the diesel air compressor showed up and the pneumatic core drilling started again. It almost felt like we were being taunted. Punished for complaining in the first place. In the midst of all the drilling 30 ft from our new location, it started to rain. Our new casita had 2 very bad leaks which were directly over my 2 daughters beds. I have to say that management was super responsive (th
by A verified traveler
Too expensive for what you really getPosted Sep 29, 2015
The beach club is nice and has great ambience but the rooms...let me explain. I paid for a new casita, one of the most expensive cabanas, ocean front and private pool. Well, the shower and handwash water is salty! The whole room only has one electrical outlet, and ladies, is is not located in the bathroom. The hotel electricity is low because it runs on generators so they discourage the use of blow drier, which is okay for a vacation but not when you are there for a wedding and paying $400 for each night. The bed sheets kind of smell, the air conditioner is not powerfull enough for the room so we were hot every night. The access to the cabanas are dirt roads, far form the reception and not a fun experience when it rained 11" the first day. Food and service was great but as an overall experience I just say that we would never go back to this Hotel, and probably not going back to Tulum
for Everyoneby A verified traveler
Agradables cabañas frente al marPosted Sep 23, 2015
Buena experiencia, todo es rústico y limpio. La cabaña frente al mar hace muy agradable la estancia. Aunque los mosquitos pueden hacerte pasar un rato desagradable, un buen repelente te ayudará. Ya que es cabaña, no hay A/C pero es parte de la experiencia. Buena atención del personal.
for Everyoneby A verified traveler from Texas
Friendly Staff, Great Food Oasis in Tulum!Posted Sep 4, 2015
Pros: Clean, relaxing, friendly staff, great food and an artsy vibe.
Cons: The beds were a little stiff, but it wasn't a deal-breaker.
Location: We were right by a number of small stores we could walk to if we needed to make any purchases. Approx 2 miles from the Tulum Ruins.
We had a wonderful visit to Tulum, and Papaya Playa was one of the primary reasons! It was our first visit to Tulum and we weren't sure what to expect. Booking through Expedia made the process really smooth and easy. We used the ADO bus to get from the airport to Tulum. We arrived at night and the hotel staff warmly welcomed us. They were kind and helpful throughout our stay. We selected one of the rooms with A/C with an ocean view. We were happy to have A/C as the jungle was warmer than we expected. The hotel staff kept the room in a really clean and tidy condition. We were also really pleased with the food the hotel offered. The complimentary breakfast included fresh fruit and homemade bread. We loved the fish tacos for lunch served right on the beach. We ended up being able to truly rest because we had everything we needed at Papaya Playa. Thanks for the great trip!
by A verified traveler
More appropriate for young travelers on a budget.Posted Sep 2, 2015
Overall, we were just happy to be in Tulum, but of the 4 places we stayed, this one was a bit disappointing. The grounds are not well kept and the cleanliness left a lot to be desired. There was evidence everywhere of the last night's parties as the staff did not do a good job of cleaning up the premises regularly. The room was fine, simple and clean. Everything just felt very big and the opposite of what many come to Tulum for. Not a very romantic spot...felt like summer camp almost.
for Getaway With Friendsby Jose M
Habitación basica excesivamente caraPosted Aug 25, 2015 on Hotels
Exageradamente caro para el tipo de habitación. Buenas áreas comunes, pero la ha´bitación deja mucho que desear vs. el precio
for Everyoneby A verified traveler from NY
Good to relax but staff could do betterPosted Aug 25, 2015
Good hotel to be disconnected from the world but hotel staff not really nice neither acomodant. On Saturday night if you want to eat at your hotel, don't forget to book a table (staff won't tell you so keep that in mind if you want to eat on the terrasse)
for Everyoneby A verified traveler from los Angeles
On the beach and close to pueblaPosted Aug 15, 2015
Extremely expensive and rooms are very minimal although minimal is now called eco and costs $200 minimum a night. The food is excellent at the restauarant and the host Christian is wonderful and very genuine. The yoga and spa staff are very kind and knowegeable but its US prices to participate. Tulum is magical but not at all cheap. Eat in town to save money and maybe stay at hotel in town ( not on beach) and take a 3 minute 70 peso taxi ride to papaya playa project and buy a drink and u can hang on their beach on the beach beds all day- far cheaper option. As in all of mexico- u cant complain once u get there. U MUST accept condotions or pay more. Charm and logic dont work. Only cash to uograde room will work. Unkess u pay $300-400 for a cabana u will not snjoy the room. I guarantee that. But if u plan to only sleep there then i guess the $250 for a stucco tent will be ok. No internet in rooms- no exceptions. But great internet on beach! If youre girlfriend or companion can be convinced- stay in town for $50 a night ( rooms are more comfortable and have ac- i checked)and use PPP facilites for the price of a drink:)