Ratings based on 421 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Montreal, Quebec

Beautiful facilities, absolutely wonderful pool.

Posted Aug 25, 2015
We stayed for a wedding and despite the high price tag, the place was lovely and beautiful and the food was delicious. We definitely got what we paid for.
1 out of 5
by A verified traveler from New York, NY

Overpriced Hotel with Horrible Beach

Posted Aug 20, 2015
This hotel is a poorly managed and located property with a inconvenient and ugly beach access. The Reserve at Paradisus Palma Real is a far superior hotel with an amazing beach and great tranquility if you are traveling with children. The beaches in Playa DSL Carmen are just no worth the trip and this hotel lacks other attractions to make up for it, not to mention very inflexible management and a crowded pool.
3 out of 5
for Everyone
by A verified traveler from mexico

Hotel agradable Playa Terrible!!!

Posted Aug 13, 2015
Las instalaciones del hotel en cuanto a restaurantes y albercas muy bien . Los cuartos muy agradables y de excelente tamaño . La comidá muy buena y gran variedad . Lo terrible fue la playa llena de algas y un olor espantoso . Si bien es cierto q es un problema natural deberían hacer el esfuerzo de limpiarlas diariamente en los 10 diez días que estuve únicamente 2 veces las limpiaron dejándolas a un costado de la playa . Creo que deberían hacer algo junto con las autoridades para que no causará esa mala impresión , varios turistas extranjeros comentaron su enojo y desencanto del hotel .
5 out of 5
for Everyone
by A verified traveler from san diego

great staff, great service!

Posted Aug 1, 2015
I had my wedding here and have stayed at the paradisus in punta Cana previously. The hotel is very nice and they take good care of it. The food was really good! The service was even better. Would recommend the hotel! I had a handful hiccups but that was in relation to my wedding. We stayed in a swim up room which I would definitely recommend!
5 out of 5
for Everyone
by A verified traveler from Miami

Very Nice Hotel

Posted Jul 27, 2015
Pros: Pool, Food, Friendly Staff
Location: Well located. There is a lot of parks near the hotel, We recommend to enjoy Tulum Extreme and XCARET
We had a very nice experience at Paradisus La Esmeralda. The staff were all amazing and friendly, especially our advisor LEON (Melia Club). Highly recommend to anyone trying to find a great place to stay while in Riviera Maya.
5 out of 5
for Families
by A verified traveler from NY, NY

Great Family Vacation 2 years in a row

Posted Jul 26, 2015
Pros: Excellent food. Fabulous entertainment. Fun activities for children including rock climbing wall and pool games.
Cons: Outside dinning experiences could be improved by having nets to keep the mosquitos at bay. Concierge should cover cookies in saran wrap.
Location: Shopping, kayaking, ferry to Cozumel.
The Good: We decided to come back to this resort because of the wonderful activities for children. In addition, the food was exceptional at the restaurants and good at the buffet. Night time entertainment included professional dancers, singers and impersonators. Service is impeccable at this resort. We traveled with a handicapped individual and everything was handicap accessible. Wheel chair ramps into the family concierge and throughout the resort made it possible for my family member to experience everything. I must recommend the swim up room. We had one last year and it was perfect. Being in the family concierge suite was far away from the activities and the restaurants, especially with a person with a disability. If we return I will definitely get a swim up room again. The Not So Good: The beach was covered in seaweed, which had nothing to do with the resort but we were unable to swim. Kayaking was available. Outside dining would have been pleasant but was interrupted by swatting pesky mosquitos. Perhaps nets could enclose these areas to keep the bugs away. The concierge should wrap children's night time snacks in saran wrap. We had to call for maintenance to come two times to exterminate the ants that were drawn to these snacks. Two of the restaurants had a fire and were replaced by a BBQ grill. The partial ocean view room which we paid for was covered by a view of forrest...buyer beware you will not see the ocean.
5 out of 5
for Families
by A verified traveler from Dallas, TX

Posted Jul 22, 2015
We traveled with two kids and everyone loved the hotel, especially the service we received from everyone there.
4 out of 5
for Everyone
by A verified traveler

Nice hotel and pool

Posted Jul 19, 2015
Pros: Nice staff
Cons: The beach needs a lot of improvement. It was full of seweed and it was impossible to go swimming .
We had a great time . The hotel was nice, the staff was very helpful and the food and good. My only problem with Thai resort was the beach. Lots of seweed therefore we couldn't swim.
4 out of 5
for Everyone
by A verified traveler from Houston, TX

nice hotel close to the beach

Posted Jul 16, 2015
Pros: The food at this hotel was amazing
Cons: make more restaurants available without needing reservations.
pros - hotel staff was friendly and very helpful. The hotel grounds and beach are kept very clean. The food and mixed drinks are amazing!! The sunrise grill (outdoor) was definitely the best from the few restaurants we tried. cons- hotel staff are pushy when it comes to making dinner reservations and unless you are eating at the naos buffet you will need a reservation to avoid a long wait. The bed sheet was dirty and even though the room was "cleaned" everyday, fresh towels were not provided everyday until we called room service for them.
4 out of 5
for Families
by A verified traveler from Austin

Very nice hotel, pools, restaurants and beach

Posted Jul 15, 2015
Pros: The restaurants you need to book were very, very good. Pools were nice and clean
Cons: More casual dining. Allow kids in all restaurants until say 7.30 instead of completely excluding. (Allowed until 8pm in 1 of the adult restaurants)
Location: Very close to the beach, lots of water sports, swimming with Dolphins etc
Very good, had a great time. Only disappointment was that not all restaurants were open (Market grill was closed for 2 months) meaning limited casual dining choices which is a pain when you have a baby that naps at 12.30 and the buffet doesn't open until 1pm. Only left the pool bar which is great but gets old after a few days. Other than that we really enjoyed it and would recommend.