Ratings based on 634 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Excellent treatment

Posted Apr 23, 2017
This hotel is really great, we spent the vacation for one week and it was marvellous. The staff is soo friendly
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent experience every time

Posted Apr 19, 2017
This was our third time visiting this hotel and it is our go-to for R&R with the family. The family concierge is the way to go. Maria and Vanessa at the concierge pool were the best and Mario, our concierge, was perfect. The only suggestion I have is offering more Bali beds. We went during spring break and there was some tension amongst the guest for beach chairs and Bali beds.
5 out of 5
Recommended
for Families
by A verified traveler

A Great Place For Family Vacation

Posted Apr 10, 2017
Pros: The swim up suite was perfect for our family of 5. Enough space to be comfortable and so much fun to be able to walk out of the slider into the pool.
Cons: The beach had seaweed problems while we were there. The staff was doing everything they could to handle it, but it was so much to keep up with.
Location: The resort is in a great location if you want to explore the fun town of Playa Del Carmen or go to Xel-Ha and enjoy the natural waterpark.
I was impressed by the facility, the room, and the food options were great. We enjoyed the pool and the nightly entertainment. A special thanks to: Fernando at Mole Luis at the Market breakfast buffet Jacqueline at the Sunrise Grill by the pool The entire activities group
Comment from Hotel Management
Apr 14, 2017 by E-Guest Experience, Hotel Management
Dear traveler, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We truly hope to have the honor of welcoming you back in our beautiful paradise.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2017
This was our third year in a row of staying here. It's a great family place. Nice beach, pools, friendly staff. Highly recommend.
Comment from Hotel Management
Apr 6, 2017 by E-Guest Experience, Hotel Management
Dear traveler, Thank you for your wonderful comment of Paradisus Playa del Carmen!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Nice hotel with plenty of restaurants.

Posted Apr 1, 2017
Pros: Rooms, great service at beach and poolside. Good workout facility. Helpful staff.
Cons: There was a storm so the last 2 days some seaweed came in on the shore. The hotel staff raked it up; could have done it earlier in the am.
Location: We went parasailing, great time doing a "Speed boat/snorkeling" trip and a fun "Catamaran/snorkeling" excursion.
Nice activities. Rooms were great - large, clean and updated, Numerous restaurants with reservation availability; a key when one stays in an all-inclusive! Adult pool fun and lively with great activities. Ramon taught water aerobics and Zumba daily and did an awesome job rallying the crowd!! Great job at separating kid area from adults. Lively bar area at night although my hubby and I chose to lay low while our adult children went and danced and did a tequila tasting.
Comment from Hotel Management
Apr 6, 2017 by E-Guest Experience, Hotel Management
Dear Sara , Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was good and the service received was helpful. We truly hope to have the honor of welcoming you back in our beautiful paradise. Best wishes!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Amazing Stay

Posted Mar 30, 2017
We had an amazing trip. The hotel is beautiful and the staff seem to know what you will want next before you even say anything. The upgrade to Family Concierge is definitely worth it. You get access to heated pools and better chairs at both pool and beach. Mario, our concierge, was so spectacular. He made all of our dinner reservations for us. We only had to tell him which restaurants and which night we preferred to go to each. The ice is perfectly safe for Americans.
Comment from Hotel Management
Apr 6, 2017 by E-Guest Experience, Hotel Management
Dear Andrea , Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We truly hope to have the honor of welcoming you back in our beautiful paradise. Best wishes!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Beautiful Property / Excellent Service

Posted Mar 23, 2017
Pros: The quality of the staff, the property cleanliness and layout, and the international buffet, Naos was very nice.
Cons: Everything was great...no improvements.
Location: The location was about 30 minutes from the Cancun airport via private car. Its beautifully landscaped, great restaurants and pools.
We chose the "family concierge" option which was GREAT! Eduardo was our butler and was extremely helpful for a few of our requests. The "family concierge" upgrade is well worth the price, especially if you have younger children. It includes a heated pool, private restaurant for concierge guests, rooms in a dedicated building with a relaxing lobby full of service and continuous snacks, coffee, tea, juices, and water bottles available. One or more concierge staff members are present to help.
Comment from Hotel Management
Apr 6, 2017 by E-Guest Experience, Hotel Management
Dear Chris, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Excellent choices to spend your days.

Posted Mar 20, 2017
The only negative experience was always missing out on the palapas by the pool because people would either get up at 6 in the morning to reserve them (and chairs) or have staff do it for them. Overall, the experience was fantastic.
Comment from Hotel Management
Mar 20, 2017 by E-Guest Experience, Hotel Management
Dear lynda, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks.
4 out of 5
Recommended
for Everyone
by A verified traveler from OKC, OK

Gorgeous Hotel, Excellent Food & Friendly Staff

Posted Mar 14, 2017
Pros: Hotel was pretty and clean. Staff was nice and easily identifiable. Definitely recommend this hotel and others in the Melia chain!
Location: Playa del Carmen was nearby. We took a taxi to town and went to the market and restaurants. Lots to do there and the people were friendly. We safe!
We just finished up our vacation with our daughter and had a blast! We had a swim up junior suite which was perfect for our 8 year old daughter. Though the resort is large, it felt intimate. The staff was friendly and helpful. Food was excellent, 5 star in my opinion especially for an all inclusive. I recommend making reservations to the restaurants prior to arrival. There are several options for dining. Expedia was great, everything ran smoothly. We had a driver to and from the airport and they were very helpful. The only thing that was somewhat disappointing was the ocean. The beach was clean and beautiful, however the ocean, being in a cove, was rocky with low visibility and not great for snorkeling. Also, lots of seaweed for the first 5-10 ft of entrance. They do clean this out daily. If you are beach bums like us and love to snorkel, you may be disappointed. Other than that, the stay was awesome and the hotel was clean, modern and nicely laid out. Definitely recommend this hotel and the Melia chain!!!
Comment from Hotel Management
Mar 14, 2017 by E-Guest Experiences, Hotel Management
Dear traveler, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Best wishes!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hoboken, NJ

Beautiful resort & great family vacation

Posted Mar 7, 2017
Pros: EVERYTHING!
Cons: Entertainment/Activities - not much going on during the day. Would have liked to see options for kids (arts & crafts, scavenger hunts,etc) for kids
Location: Location was great - a little trip from the airport, maybe 40 minutes so not too bad. We were in 'downtown playa del carmen' in about 10 minutes
We had a wonderful stay at this hotel. Very luxurious and clean. Staff is so nice and helpful! Eduardo is amazing (our concierge for the week). He arranged the pharmacy to deliver medicine for my son and formula for my daughter when we were running low (miscalculated by ONE day). Pool staff is superb (Israel, Demetrio & Placido are by far the best and most attentive) but everyone there really goes out of their way to help you when you are in need. My only suggestion would be to provide some more kid entertainment (maybe a movie night or some more kid geared nightly shows). My son loves music, but he couldn't relate to it for a long period of time and in all honesty, the dances were very repetitive. With that said, we really did enjoy the resort. Restaurants were good, nothing amazing, but good for an all inclusive resort. We are definitely going to go back soon!
Comment from Hotel Management
Mar 8, 2017 by E-Guest Experience, Hotel Management
Dear Lauren, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Best wishes!