I had a disappointing experience at this resort in Mexico, especially considering its listing as a VIP Hotel with Expedia OneKey Platinum perks. Upon arrival, I was eager to enjoy the promised benefits, such as a complimentary room upgrade if available. However, when I requested this upgrade, I was informed that it would cost an additional $700 per room for a week-long stay, totaling $1400 for both rooms. After negotiating, I reluctantly paid $800 for an upgrade that should have been complimentary.
Another perk advertised was a $150 credit per room for spa services. However, at checkout, I was informed that the spa only honored a $50 credit per visit, not the $150 total as stated in my booking. Despite showing evidence from my Expedia app, I was forced to pay an extra $300.
Moreover, the overall quality of food was mediocre, and the drinks were subpar. Despite the resort being mostly empty, it was challenging to secure a table at the restaurants, and some establishments charged extra for certain menu items. Additionally, one restaurant required an additional payment to dine there at all.
These issues significantly detracted from my stay, leaving me feeling frustrated and dissatisfied.