Ratings based on 892 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great Experience at Paradisus La Perla

Posted Mar 28, 2017
Pros: Staff, cleanliness, great facility
Cons: Stronger drinks!
Location: We visited the famous 5th Avenue in Playa Del Carmen and also did an excursion to Tulum called Jungle Maya where we zip lined and swam in cenotes.
From the second we checked in, the hotel staff was extremely friendly and accommodating. Manuel and Xavier helped us check in and were extremely kind, even helped us upgrade our room. We then sat down with Viviana who gave us an overview of the resort, the specialty restaurants (including making reservations for us), and suggested things to do. The housekeeping staff came twice a day (morning and evening) so our room was always clean. The staff at the pool and beach were very courteous and did a great job getting us food and drinks throughout our stay. The resort featured entertainment throughout the day, but the marquee show was every evening. We caught a Mexican traditional dance show and a belly dancing show. Both were great. Overall, we had an amazing stay and can't find any reasons as to why this would be anything less than a 5 star trip!
Comment from Hotel Management
Mar 28, 2017 by E-Guest Experience, Hotel Management
Dear Billy , Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Best wishes!
4 out of 5
Recommended
for Couples
by A verified traveler from Atlanta, Georgia

Great vacation, better hotel management needed

Posted Mar 22, 2017
Pros: I was extremely pleasantly surprised with such a high quality gym, and the spin classes – so much fun, cannot thank enough Enrique and rest of staff
Cons: #1: Management must do much better job restricting kids access, separate restaurants for adults and for families. #2: food variety #3: English TV
Location: Just stay inside and enjoy it!!!!!
We had such an amazing time, I was extremely pleasantly surprised with such a high quality gym, and the spin classes – so much fun and great workout too, cannot thank enough Enrique and rest of fitness staff. And the weather couldn’t be more perfect, the beach and ocean nice and clean, staff very attentive… But b/c of two major flaws that this resort has - I would probably never repeat my stay. #1: when I buy Adults-only vacation, I expect to be surrounded by adults, makes sense?? Imagine my disappointment (read: was sooo pissed) when I saw and heard annoying and screaming kids running around. There’s a ‘sister’ resort right next to La Perla, sharing most of the property, and all the restaurants. Yes – even the two dinner restaurants that are ‘supposedly’ exclusive for adults, nope, there were families with kids every night (Bana and Fuego). And not to mention lunch buffet – that is totally shared with families with kids, and of course parents wouldn’t even bother to discipline the kids! The beach also supposedly has ‘adults only’ area – no, not really… Management must do much better job restricting kids access, and definitely have separate lunch buffets for adults and for families. #2: the food wasn’t that gourmet, we would expect better variety at lunch (was nothing fancy, almost same every day…) Last year we stayed at Valentin, and they had us spoiled by variety of sushi at lunch buffet, amazing soups, etc... Dinner food wasn’t impressive either, not comparable with what
Comment from Hotel Management
Mar 28, 2017 by E-Guest Experience, Hotel Management
Dear Marina_JC, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience. Best wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
We had a great experience at the resort. The only complaint we would have is we reserved a swim up junior suite, however, it seems ournsitting area never sees the sun. So it was a waste of money to have a swim up suite that is in the shade all the time.
Comment from Hotel Management
Mar 20, 2017 by E-Guest Experience, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was great and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect hotel for romance

Posted Mar 19, 2017
Don't even know where to start. This hotel was wonderful but the only thing they messed up with was that we wanted a kind size bed and it was on our booking option. They gave us two bed instead. Everything else about this hotel was wonderful. This is my second time here at this resort and would come back again.
Comment from Hotel Management
Mar 20, 2017 by E-Guest Experiences, Hotel Management
Dear Guest, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes!
5 out of 5
Recommended
for Everyone
by A verified traveler from norwalk , CT

Great stay...

Posted Mar 16, 2017
The only reason I gave staff a 4 out of 5 was because the front desk wasn't the friendliest after checkin. Checkin was easy, quick and we got a room upgrade which was very nice, but weather back home turned and when I asked to extend my stay they were cold and were not able to do it. You have to go online and pay full price. I asked if I could join the rewards to get discount but I was told coldly no. Then when I went back another person said it was ok. One of the guys was nice- Alan-and let me use the phone to call to rebook my flight. Other than that, food was good for the most part- Fuego, LaPalapa, Poolside and Naos were good. Didn't love fusion Asian place. Beach was very small. Great drinks and service by the pool. Lots of friendly people vacation there. We would most certainly go back but might boo directly with them. I hear if you go with your family to Esmeralda you should upgrade to concierge service. Also the 2 properties are connected which I didn't realize but very separate so don't worry that you'll see kids- we didn't buy that might be different in summer. Beware of the 90 minute presentation- I hear it can be 4 hours!
Comment from Hotel Management
Mar 20, 2017 by E-Guest Experience, Hotel Management
Dear gabby, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
The food, service and atmosphere here could not be improved. We had an excellent stay and will most definitely return to Mexico and other Melia properties.
Comment from Hotel Management
Mar 13, 2017 by E-Guest Experience, Hotel Management
Dear traveler, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays Best wishes!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Mar 12, 2017
Overall the experience was amazing. The staff was so friendly and make sure we were happy 24/7. I'm already planning my trip back to Mexico and staying at paradisus.
Comment from Hotel Management
Mar 15, 2017 by E-Guest Experience, Hotel Management
Estimado viajero, ¡Muchas gracias por su calificación excelente! Los mejores deseos,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort. Great food!

Posted Mar 12, 2017
Didn't take our kids this time but will be going again and taking them along looked like a great family vacation!
Comment from Hotel Management
Mar 12, 2017 by E-Guest Experience, Hotel Management
Dear traveler, Thank you for your wonderful comment of Paradisus Playa del Carmen!
5 out of 5
Recommended
for Couples
by A verified traveler from Other Washington

Outstanding and friendly staff. Super clean

Posted Mar 11, 2017
Pros: We picked this hotel as it had a swim up suite so could go in pool from our room without having to walk over to the main part of the pool - awesome.
Cons: Beware of their 90 minute presentation to buy 50 yrs of access to their hotels. Takes 2.5 hrs, 6 sales people before they let you go.
Location: Signed up at Expedia to do some events - make sure you call the places to confirm. Expedia says your "confirmed" but you have to call event to confirm
From the time you enter the facility until departure everyone there wants your stay to be outstanding. Be sure to make reservations for your dinner meals. Even wait staff brings food and drinks to you on the beach as part of the inclusive. Variety of evening entertainments. Turn down night service. Staff remembers your name and calls you by it in the hall ways. Water aerobics in the pool in the morning. Room service was awesome.
Comment from Hotel Management
Mar 13, 2017 by E-Guest Experience, Hotel Management
Dear YAYA2 , Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Best wishes!
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Awesome resort, okay beach.

Posted Mar 11, 2017
Pros: Top notch facilities.
Cons: I wish the pool side entertainment did more interaction and games with the guests in the pool. I also wish the night entertainment in the Red Lounge
Unbelievable resort. Beautiful facilities, fantastic restaurants, great choices in alcohol, etc. We traveling in a group of 12 and had a fantastic week in Playa. The downtown area was very safe both during the day and at night. We contacted directly before we arrived and requested our dinner reservations in advance. They were wonderful to work with and gave us everything we asked for. This resort is awesome!
Comment from Hotel Management
Mar 12, 2017 by E-Guest Experience, Hotel Management
Dear jadrisco, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Best wishes!