Get an overview of this hotelSerene oceanfront resort adjacent to Playa del Carmen
Popular property highlights
In Playacar community
Set on the sparkling sands of the Caribbean Sea, the Playacar Palace All Inclusive sits within a resort community and is adjacent to the Cozumel Island ferry terminal. The town of Playa del Carmen is 1 block away.
Included in the room rate at the Playacar Palace All Inclusive are cocktails at swim-up, poolside, and lobby bars; 24-hour room service; wireless Internet access; and exchange privileges with several companion resorts.
Adjacent to private balconies or patios--many with ocean views--are double in-room jetted tubs. Rooms at Playacar Palace All Inclusive also include liquor dispensers, minibars, and smart TVs with satellite channels.Information missing or incorrect? Tell us!Opens in a new window
Playacar Palace All Inclusive
Renovations & Closures
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- In-room liquor dispensers
- Meals and beverages at companion properties
- Dining availability limited at one or more venues
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
- Fitness facilities
- Supervised activities for children between 4 and 12 years old
- Onsite live performances
- Golf green fees
- Motorized water sports
- Scuba-diving certification
- Scuba-diving lessons
- Premium food items
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities
The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information). Complimentary wireless Internet access is provided to guests.
Adjacent to the Cozumel Island ferry terminal and one block from downtown Playa del Carmen, the Playacar Palace All Inclusive sits on the sparkling sands of the Caribbean Sea. Guests have use of a meandering oceanfront pool. A full-service spa and spa boutique are on site, as well as 3,229 sq feet (300 sq meters) of conference space. Babysitting services are available for a surcharge, and ages 4–12 can join in arts and crafts and other supervised activities at the resort's kids club.
Dining options include casual buffets, Italian and Asian specialty restaurants, and 24-hour room service. Exchange privileges with several companion resorts include couples-only Sun Palace. The resort provides complimentary valet parking and a shuttle service to and from the airport can be arranged for a surcharge.
- Babysitting or childcare (surcharge)
- Beach umbrellas
- Beach sun loungers
- Free valet parking
- Full-service spa
- Number of buildings/towers - 1
- Free WiFi
- Beach towels
- Poolside bar
- Swim-up bar
- Children's club (free)
- Multilingual staff
- Total number of rooms - 201
- 24-hour front desk
- Gift shops or newsstand
- Dry cleaning/laundry service
- Number of floors - 5
- Number of bars/lounges - 2
- Business center
- Coffee/tea in common areas
- Free breakfast
- Concierge services
- Conference space
- Fitness facilities
- Billiards or pool table
- Pool umbrellas
- Designated smoking areas (fines apply)
- Luggage storage
- Hair salon
- Designated smoking areas
- Tours/ticket assistance
- Shopping on site
- Spa treatment room(s)
- Meeting rooms 2
- Conference space size (meters) - 300
- Number of restaurants - 3
- Conference space size (feet) - 3229
- Pool sun loungers
- Conference center
- Outdoor tennis court
- Free self parking
- Steam room
- Children's pool
- Outdoor pool
- Wedding services
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking, Free valet parking
- Free cribs/infant beds
- Premium TV channels
- Premium bedding
- Room service (24 hours)
- Air conditioning
- In-room climate control (air conditioning)
- Free local calls
- Free long-distance calls
- Coffee/tea maker
- Free bottled water
- Minibar (stocked, free items)
- Turndown service
- Designer toiletries
- Jetted bathtub
- Free toiletries
- Hair dryer
- Separate bathtub and shower
- In-room childcare (surcharge)
- Iron/ironing board
- Satellite TV service
- iPod docking station
- Daily housekeeping
- Private bathroom
- LED TV
- Rollaway/extra beds (free)
- Free WiFi
- In-room safe (laptop compatible)
- Blackout drapes/curtains
Where to Eat
All meals, beverages, and gratuities at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).
Cafe del Mar - Casual buffet restaurant. International and Mexican fares. Wet clothing or uncovered swimwear not permitted. Breakfast, lunch, and dinner.
Terrazza - A la carte Italian cuisine. Serves dinner. Wet clothing or uncovered swimwear not permitted.
MoMoNoHaNa - A la carte Asian cuisine. Serves dinner. Wet clothing or uncovered swimwear not permitted.
Room service - Available 24 hours a day.
Guests can also take advantage of privilege-exchange programs at all Palace resorts.
Bars at the Playacar Palace All Inclusive on the Riviera Maya include poolside, swim-up, and lobby options.
Nearby Things to Do
The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).
A large outdoor pool with swim-up bar meanders along the oceanfront and is surrounded by a large sundeck and lounge chairs that face the sea. Tennis courts and beach volleyball are also provided. Ages 4–12 have access to a complimentary kids club and a children's pool.
For additional surcharges, guests can play at the 27-hole Jack Nicklaus Signature golf course at Moon Golf & Spa Resor
Guests also have access to snorkeling equipment (surcharge) at companion resort Cozumel Palace and to the beaches and swimming pools at several other companion resorts.
Other popular recreational activities include fishing excursions, scuba diving, horse riding, and parasailing (surcharges for all). The resort can assist with arrangements.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
- Golfing nearby
- Snorkeling nearby
- Surfing/boogie boarding nearby
- Windsurfing nearby
- Sailing nearby
- Scuba diving nearby
- Bicycle rentals nearby
- Parasailing nearby
- Ecotours nearby
- Fitness classes on site
- Yoga classes/instruction on site
- Beach volleyball on site
- Hot stone massage
- Deep tissue massage
- Steam room in spa
- Number of treatment rooms 6
- Couples treatment rooms
- Manicures and pedicures
- Body wraps
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Sauna in spa
- Minimum age to access spa is 18
- Body treatments
- Facial treatments
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Roll-in shower
- Accessible bathroom
- In-room accessibility
Check-in time ends at midnight
Minimum check-in age is 18
Check-in time starts at 3 PM
Special check-in instructions:
Check-out time is noon
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Free cribs (infant beds)!
- No pets or service animals allowed
You need to know
Extra-person charges may apply and vary depending on property policy.
- All Inclusive Playacar Palace
- Palace Playacar
- Playacar All Inclusive
- Playacar Palace
- Playacar Palace All Inclusive
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico
- Playacar Palace Resort
- Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
- Playacar Palace All Inclusive Playa del Carmen
- Playacar Palace Playa del Carmen
We should mention
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.
Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.
Eat & Play All Palace Resorts Promotion
Book a stay now and your rate will include access to the facilities and restaurants at the resort’s sister properties, including Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Sun Palace Couples Only All Inclusive, and Cozumel Palace All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.
Complimentary Honeymoon Offer
Book a 3-night minimum stay in any room and rate category and contact the property after booking using the information on the reservation confirmation received after booking to receive the following benefits: Mini honeymoon cake, bottle of sparkling wine, complimentary honeymoon dinner at select restaurants, 2 honeymoon t-shirts, breakfast in bed (upon request), guaranteed turndown service, and late check-out until 6 PM (subject to request and availability).
Proof of marriage required at check-in; marriage date must be less than 1 year prior to arrival. Upon arrival, guests will be directed to the Honeymoon Desk to make arrangements. Taxes and gratuity may not be included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
Resort Credit Offer
Book a minimum 3-night stay in any room or rate category now - December 23, 2018, for travel during the same period, and receive a resort credit valid for select resort services and amenities including spa treatments, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay: USD 500 resort credit for 3-night stay; USD 750 resort credit for 4-night stay; USD 1,500 resort credit for 5-8 night stay; USD 2,000 resort credit for 9-11 night stay; or USD 2,500 resort credit for minimum 12-night stay.
Must book minimum 3-night stay to receive benefits. Credit applied to guest's final bill at check-out. 1 credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services and products are subject to availability. Unused credit valid for up to 1 year from the check-out date and transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2018. When using resort credit for My Palace Memories, resort credit shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Resort credit cannot be redeemed for cash. No refunds for any unused portion of credit. Offer is subject to change. Other restrictions may apply.