Ratings based on 354 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from San Angelo, Texas

Wonderful vacation at Playacar Palace

Posted Sep 16, 2016
Pros: Professionalism of the entire staff was exemplary.
Cons: Updating of the guest rooms which should happen in the near future.
Location: See notes of the experience above.
The resort is located adjacent to a beautiful sandy beach with quick and easy access to the water. The resort does an excellent job of maintaining the beach in a most pristine condition, an activity they accomplish starting at day break each day. There is one pool which is certainly adequately large for the size of the resort. It is also maintained in an outstanding manner and offers a verity of daily organized activities of guest. Also on the campus are several restaurants from which to choose and the food was always good. The rooms although very comfortable and clean could stand some updating, but I understand that project is in the initial stages and could get under way in the next few months. Other highlights include the near by Ferry Service to Cozumel as well as the famous 5th Ave market place which is only a five minute walk from the resort. All in all, a great to get away for a while.
4 out of 5
by A verified traveler

Tolles Team! Freundlich ohne aufdringlich zu sein!

Posted Sep 11, 2016
Das Playacar verfügt über einen tollen Strand. Pool ist ok, bräuchte aber ein Update. Personal ist einsame Spitze.
5 out of 5
by A verified traveler

Fantastic getaway!

Posted Sep 4, 2016
Great amenities and fantastic staff. Location is perfect if you want to get away but still be close to the centre. The suites are worth the room upgrade with fantastic views.
4 out of 5
by A verified traveler

綺麗なホテル

Posted Aug 21, 2016
とっても綺麗なホテルでした! 食べ物も美味しかったのですが、レストランのバリエーションが少ないのがちょっと残念でした。 でもトータルとしてまた利用したいと思えるホテルです!
5 out of 5
by A verified traveler

Great hotel and friendly staff

Posted Aug 1, 2016
Pros: The AC was always working great in our room! You needed it after a hot day on the beach. The food was really good. Did not have a thing I did not like
Cons: It needs a little updating. Some of the furniture and amenities were a little out dated. Nothing to bad just needs a little up to date.
Location: Shopping, ferry to cozumel, restaurants
This hotel was a very nice hotel. The staff were friendly and willing to exceed your expectations. It was close to the ferry if you wanted to go to Cozumel. We did not but it was nice if we wanted to. Nora was the best waitress ever out on the beach for service!! Keep them coming! Just over all great time with an awesome experience.
5 out of 5
by A verified traveler from Danmark

Dette hotel havde en skøn beliggenhed.

Posted Jul 26, 2016
Pros: Personale, beliggenhed, service. Det er ikke sidste gang vi har besøgt dette hotel.
Det var en helt perfekt og skøn oplevelse at bo på dette skønne hotel, lige på stranden, og så enestående god service.
4 out of 5
by A verified traveler from chile

nos gustó muchoGracias

Posted Jul 26, 2016
Viajamos con nuestra hija de 3 años,el hotel es pequeño pero estuvo todo bastante bien, ubicacion del hotel exelente, comida bien aunque pocos testaurantes, personal super amable, playa y piscina bien, wifi gratis funciona super bien. Nos encantó el hotel
4 out of 5
by Kylie

This traveler left a rating score only Posted Jun 14, 2016 on Hotels
4 out of 5
by A verified traveler

Hôtel moyen

Posted May 31, 2016 on Hotels
Hotel assez vieux
5 out of 5
by Reynaldo from Edinburg, TX

Dream Vacation!

Posted May 31, 2016 on Hotels
Amazing staff who are always available to please their guests. They truly go above and beyond and set a standard that is hard to follow. Beautiful location near many tourist attractions.