Ratings based on 368 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ND

Great hotel located on the beach

Posted Feb 15, 2017
This is the 3rd time that we've gone to Mexico and out of those hotels this one is by far the nicest we have stayed at. The pool was not over crowded so you weren't fighting to get chairs, the food was awesome and I can't say enough great things about the hotel staff. All of the staff went above and beyond to be sure that we had a great stay. A shout out to the girls at the pool! Nora and Pearla made sure our group were never out of drinks and did an awesome job taking care of us!
Comment from Hotel Management
Feb 16, 2017 by Playacar Palace, Hotel Management
Dear Sarah, First and foremost, thank you for staying at Playacar Palace. We are delighted by your comments! Of course we understand our staff is our most valuable resource here as they all work very hard to achieve this kind of experience with our guests, I will make sure they receive proper recognition due to their incredible labor. Please rest assured we will keep working hard to guarantee each time you decide to honor us with your visit, it feels something unique and very special. Thank you for being part of the Palace Resorts experience. Kind regards, Playacar Palace Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton ab

Amazing

Posted Feb 10, 2017
Beautiful location, staff are fantastic. Lots of choices for restaurants. The only things that need to change is have sanitizer at the entrances of the restaurants. The other one no smoking in the pool or around the pool. Especially with children running around.
Comment from Hotel Management
Feb 11, 2017 by Playacar Palace Team, Hotel Management
Dear pam, Thank you very much for sharing your comments with us, the feedback we receive is something we use as reference for further changes and improvements, so thank you for helping us to give you a better experience. We are looking forward to be your host again soon. Kind regards, Playacar Palace Team
2 out of 5
by A verified traveler from l

ocean view blocked by locals.

Posted Dec 27, 2016
Not a good hotel. Food average with a couple exceptions. Beach crowded with locals who park right in front of the beach loungers. Rooms that have two beds are only double beds-way to small. Service is spotty. They grew too fast and haven't caught up with service staff and quality yet. Way better places to stay than here. The pool area separates the rooms from the beach. You have a long way to get to where you want to go
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel on the beach

Posted Dec 11, 2016
Staff greeted us with cold drinks and flowers once we arrived. Rest of the vacation was filled with great hospitality , excellent food, great shows and rest and relaxation. This trip was amazing!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great resort fantastic location

Posted Nov 28, 2016
Pros: Clean and comfortable, with a great beach
Cons: Nothing
Location: Located just near the Cozumel ferry terminal. Just a few blocks off of Playa del Carmin's shopping.
We had a wonderful week in playa del carmen at the playacar palace. The staff were great very helpful and overall a great stay.
4 out of 5
by A verified traveler

Nice hotel, great service

Posted Nov 23, 2016 on Hotels
Overall we really enjoyed our stay, staff on the whole are fantastic great service without before by over the top. We enjoyed the fact the resort wasn't pretentious and was fairly relaxed but you still felt special. Comfiest bed we have ever slept in too! Great location if like us you like to have a wander, you literally step out of the door and you are in playa del carmen, although once in the hotel you wouldn't know it. If you have stayed in other resorts in Mexico this one is definitely not quite as "mega" as some of them however they were constantly working on the hotel. Food was fantastic, didn't have a bad meal do find the Mexican restaurant it's worth the search! And great drinks your cup won't go empty! The negatives (that I'd of liked to know): the ferry port is literally next to the hotel this is the view from your sunbed and can be noisy. The pool is small, and very shallow, the 2nd pool in front of the beach isn't a pool it's ankle deep. Resort great in the week, at the weekend I felt like i was in Ibiza with loud music and people calling in the pool they were so drunk... we went out... hotel is great for Tulum and Akumal! Entertainment team are not too in your face but because the pool area is so small you can't get away from it unless you go on the beach. A note on resort credits, you pay the 16% tax, you don't have to use them but if you want a spa treatment or to do a trip they are worth it. The spa and gym are great! Despite any negatives we would go back!!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Most Friendly Staff

Posted Oct 29, 2016
Location: Close to town, you can walk everywhere
All inclusive and everything was good. You will not be disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Close to shops and best beach spot

Posted Oct 18, 2016
With a family of 9 with all age groups this hotel was perfect. The location is superb being close to all the shopping or the ferry. The service was flawless and the food amazing. The cocktails were also on point. The spa is also unbelievable, nicest one I've even been in. We stayed 3 nights and got hotel credits to spend on activities which we used for massages and swimming with dolphins! Everyone loved it. Hotel: 9 Service: 10 Location: 10
5 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Exceeded our expectations

Posted Oct 18, 2016
Room: 10 Service: 10 Location: 10 The hotel is clean, the rooms are very comfortable (the beds are amazing!), the food is great, and the location is perfect being a two minute walk away from the ferry to Cozumel and a two minute walk from the famous Quinta Avenida. The staff constantly went over and beyond in order to make us feel welcome and remembered our names and everyone in our group, they really made our holiday unforgettable.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location!

Posted Oct 17, 2016
Pros: Favorite part was its location. Shopping 5th Ave. and mall within walking distance as well as ferry to Cozumel.
Cons: Food was good overall, but would've preferred one more casual atmosphere, BUTwith it's name containing 'Palace' expected royal treatment
Location: We took the ferry to Cozumel for a day of scootering around the island and enjoying a late lunch at the sister resort Cozumel Palace and swim free
Beautiful resort with wonderful staff and location!