Outdoor pool, pool umbrellas, sun loungers

Reviews of Playacar Palace All Inclusive

4.5 out of 5
Playacar Palace All Inclusive
Playa del Carmen, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 523 out of 850 reviews" "
Rating 8 - Good. 204 out of 850 reviews" "
Rating 6 - Okay. 58 out of 850 reviews" "
Rating 4 - Poor. 35 out of 850 reviews" "
Rating 2 - Terrible. 30 out of 850 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryll Gearlan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time in Mexico and what a wonderful experience it was. Playacar Palace is a very wonderful all inclusive resort that I highly recommend. The entire staff are warm and attentive, they made us feel like home. The location of this resort is on point, few steps from 5th Ave and the pier. The resort's food were fantastic and the Spa facility and service will make you want to return soon. I would return here to this resort the next time I go back to Playa.
Stayed 4 nights in Mar 2024
Response from Playacar Palace on Mar 26, 2024
Hello Cheryll,Fantastic!We are delighted to have welcome you to Mexico on you first trip and your first stay with us. We are glad to hear it was a fulfilling stay and you enjoyed it. We are especially glad to have your recommendation. It was a pleasure having you and we look forward to having you back.Best Regards

10/10 Excellent

Jennifer Helena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great hotel. Clean, laid back, excellent service. The chair reservation system at the pool needs work. Too many on reserve and unused for the day. Also the loungers need to be replaced as they are quite worn. Small details that certainly didn’t ruin our stay. Would return in a heartbeat. It was wonderful.
Stayed 14 nights in Mar 2024
Response from Moon Palace Cancun on Mar 25, 2024
Dear Jennifer Helena,Great!We are happy to hear you will be back. We appreciate you feedback and we have noted same and shared it with the respective department. It was a pleasure having you and we are looking forward to welcome you back.Best Regards

2/10 Terrible

Paul

Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Playacar Palace on Mar 19, 2024
Dear Paul,Thank you for shared your recommendation would be so kind to shared more details about your experience in a DM? Respectfully!

6/10 Okay

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is nice but catered mostly to members that bought into the resort weeks. So unless you get up around 6 am to get a beach or pool chair you won’t get one. Also they didn’t allow us to use our resort credits as promised and were charged for them instead.
Stayed 5 nights in Mar 2024
Response from Playacar Palace on Mar 23, 2024
Hello Tiffany,We appreciate you taking the time to share your feedback. We are sorry to hear your stay was not 100% fulfilling. As a gentle reminder, the resort credits are used on selected items, and only a percentage that applies. We do hope we can welcome you back for a more fulfilled stay.Best Regards

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, a one block walk to the mall and 5 th avenue. The beach and the water were beautiful although high tide kept us off it often. The food was great, restaurants booked up early though so we didn’t try them all.
Stayed 6 nights in Dec 2023
Response from Playacar Palace on Mar 19, 2024
Dear Donal,We appreciate your feedback , we hope you can give us the opportunity to host you again very soon!Cordially

8/10 Good

Monica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best place to eat is Momo the waiter Jhonatan was amazing. We had great time and great dinner .
Stayed 7 nights in Feb 2024
Response from Playacar Palace on Mar 4, 2024
Dear Monica,Thank you for choosing to vacation with us here at Playacar Palace. We are delighted to took the time to share your experience. We are glad to hear you enjoyed dining at Momo and Jhonatan was exceptional. We will commend him for his great work. It was our pleasure having you here and we look forward to having you back.Best Regard

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite, friendly, seemed genuinely interested in their work.
Stayed 2 nights in Feb 2024
Response from Playacar Palace on Mar 4, 2024
Dear Joanne,We appreciate you sharing your feedback. It was a pleasure been apart of your vacation and we hope to see you back!Kindest Regards

10/10 Excellent

Deborah L

Traveled with partner
Staff was awesome
Stayed 8 nights in Jan 2024
Response from Playacar Palace on Feb 12, 2024
Dear Deborah,Thank you for your positive review!We look forward to welcome you back very soon!Best Regards!

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn't have been nicer or more accommodating. The food was just okay. Limited restaurants. They didn't publicize activities. You had to go ask each day what was going on. And so things were missed.
Stayed 7 nights in Jan 2024
Response from Playacar Palace on Feb 8, 2024
Dear Sean,We're glad to hear that you found our staff accommodating. We apologize if the food didn't meet your expectations and for any inconvenience regarding the activities. We'll take your feedback into consideration to improve. We hope to welcome you back for a better experience soon!Best Regards!

10/10 Excellent

Kim, Bismarck

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the views of the resort, all of the staff was super friendly! We took advantage of the spa, which was an amazing experience, along with the access to the sister resort in Cozumel! I would definitely stay here again!
Stayed 4 nights in Jan 2024
Response from Playacar Palace on Feb 6, 2024
Dear Kim,We feel very honored with your amazing comments about the staff , the spa and privilege location next to the ferry station for Cozumel Island, we would love to host you again in a very near future!Best Regards

10/10 Excellent

David

Stayed 9 nights in Jan 2024
Response from Playacar Palace on Mar 20, 2024
Dear David,Thank you for your recommendation, We look forward to welcome you back very soon!

2/10 Terrible

Nazneen

Stayed 3 nights in Jan 2024
Response from Playacar Palace on Mar 20, 2024
Dear Nazneen,We would like to have more details about your experience, would be so kind to share in a PM?Respectfully,

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, staff & service
The buffet was average , like the location ,. The floors are very unsafe when wet .
Stayed 7 nights in Jan 2024
Response from Playacar Palace on Jan 24, 2024
Dear Lisa,Thank you for taking the time to shared your experience, we urge our guests to voice their dissatisfactions while they're on the property we couldn't find any reports on your behalf on our records abour the remarks in your feedback however be sure we will take in consideration for future improvements. Sincerely,

10/10 Excellent

Cara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the central location yet still relaxing atmosphere at Playacar Palace. The cafe was a favourite and we enjoyed visiting the Cozumel Palace for the day where same privileges applied. Dining options were good and provided enough opportunity for variety across our week stay. One criticism is the cool temperature of the rooms which persists even when the aircon is turned off - apparently a fan is constantly on the reduce humidity build up in the rooms. The beach, although rough, was preferred by our children (12 and 9) but we ended each day in the pool and spa watching the sun go down- really idyllic! All in all, a great stay.
Stayed 7 nights in Jan 2024
Response from Playacar Palace on Jan 19, 2024
Dear Cara,Please allow us to mention that it is a big honor for us to read your very positive and fantastic comments. We appreciate taking the time in sharing with us your feedback in regards the rooms temperature AC as it is extremely important to us we will share your comments with the department involve. We remain at your service. It will be a pleasure to welcome you back to Playacar Palace in the very near future. Best Regards!

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Jan 2024
Response from Playacar Palace on Jan 11, 2024
Dear Alejandro,Thank you so much for your positive review, Best Regards!

6/10 Okay

Vivek

Liked: Cleanliness, staff & service
Playacar palace resort property is a pretty small property. It has 4 restaurants and 2 cafes but very limited options for vegetarian. Food was good but menu items were repetitive on multiple days, so after spending 3-4 days you feel like there is nothing new that you can try. Pool closes at 7pm and there is nothing to do in the resort post 7pm. Staff were friendly and quite cooperative. Property is clean. Good point is that it’s location is pretty good and located next to the local market which is one of the good option to explore post 7pm.
Stayed 4 nights in Jan 2024
Response from Playacar Palace on Jan 8, 2024
Dear Vivek,Thanks so much for giving Playacar Palace the opportunity to host you, we appreciate the time you took to write a review about your experience. The constructive criticism of our guests helps us identify areas we need to improve, you may rest assured we will take into consideration all your comments for future improvements. We truly regret the remarks on your review and the inconveniences these may have caused you we do offer vegetarian options however for future reference we kindly invite you to notify your diet restrictions with Public Relations in order to give a proper follow up and avoid any inconvenience or misunderstood my partners will love to assist you! We hope to welcome you back !Sincerely.

8/10 Good

Dilip

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was at a convinient location near Playa de Carmen shopping district. It was smaller in size than most of all inclusive resorts but had good staff and service. There were not many options/activities after 7 pm apart from live music in lobby and one 30 min show on weekday nights. Pool area were also closed after 7 pm. But the resort had good ocean views and had courteous staff.
Stayed 4 nights in Jan 2024
Response from Playacar Palace on Jan 8, 2024
Dear Dilip, It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff, we appreciate your feedback in regards pool schedule and activities offer in order to channeled with the departments involve and implement new procedures, we hope you can give us the opportunity to host you again very soon!Kind regards!

8/10 Good

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff were incredible and helpful. Food was amazing, especially the desserts! The restaurants were excellent and far better than many all inclusive i have stayed at. There was never any problem getting into the buffet. The adult only Mexican dinner was the only meal I didn’t like. The rooms were good and beds comfortable. Small balcony. Location was right in playa so easy to go into town and get street food and shopping. Very busy town! Endless streets of places to go. Only downside to this resort is the beach- the hotel is beside the ferry so beach only goes to the one side, no beach chairs or umbrellas on the beach, locals all use as public beach and it is blacked with very little walking area. For the price of this trip and location we were okay with not having the instagram beach although I would have liked a quite spot on beach. The pool area was ok. Need to get up early to get good seats reserved and pool is not that big. I liked that like resort felt smaller- I hate having to walk forever to get to room it was easy to get around quick here. Coffee shop and former cocktails were outstanding.
Stayed 5 nights in Jan 2024
Response from Playacar Palace on Jan 8, 2024
Dear Sarah,Thank you so much for your detailed review your insights and impressions are extremely important for us, thank you for mentioned the restaurants, food, location, pool area , cocktails and coffee shop in regards our beach unfortunately because of the weather conditions the beach was eroded since one month ago this is temporarily until the tide goes out, however we feel happy to know your stay was overall very positive, We hope to welcome you back very soon!Cordially

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff were kind and friendly! However, when multiple family members got GI problems from food and water the management ignored us and did nothing to make amends. We were also unable to secure a rollaway bed for our entire 6-day stay.
Response from Playacar Palace on Jan 8, 2024
Dear Sonia,Thank you for taking the time to shared your feedback about the impression of your recent stay please note we have hygiene audits every week of which we are certified by the distinctive H to meet high standards of hygiene, regarding the comment you mentioned we were not haved any reports of any other guest of the hotel that were sick, in regards the rollaway bed as this request is subject to availability we have the report from Front desk department they offered you a room change to a double bed room, we apologize if your stay was not what you come to expect however we appreciate your feedback and the highlighting the service from our friendly and kind staff.Cordially,

10/10 Excellent

Tobias

Stayed 2 nights in Jan 2024
Response from Playacar Palace on Jan 8, 2024
Dear Tobias,Thank you for shared your positive rate, we would love to host you back very soon!Best Regards!

10/10 Excellent

Julio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the staff, the food, the events the staff does for the guests.
Stayed 4 nights in Dec 2023
Response from Playacar Palace on Jan 5, 2024
Dera Julio,We feel honored with your positive review regarding the staff, the food and the events, we look forward to welcome you back very soon!Best Regards!

10/10 Excellent

Matthew, Tacoma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Playacar Palace on Jan 5, 2024
Dear Matthew,Thank you for your positive recommendation,Best Regards!

8/10 Good

Madeline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty hotel, great food and service, but no beach and not much to do otherwise. Plus incredibly noisy since they hold events in the lobby or courtyard each night and it is very hard to sleep.
Stayed 5 nights in Dec 2023
Response from Playacar Palace on Jan 5, 2024
Dear Madeline,We appreciate you were taking the time to shared your recent experience , unfortunately because of the weather conditions our beach is eroded however is something is out of our control, in regards the noise we shared your comments with the department involve in order to improve.We are pleased your experience with the food and service was what you expected and we hope you can give us the opportunity to host you again very soon!Cordially,

8/10 Good

Maria

Stayed 7 nights in Dec 2023
Response from Playacar Palace on Jan 2, 2024
Dear Maria,Thank you for your positive recommendation, Best Regards!

2/10 Terrible

Joseph YoungHun, Brookline

Disliked: Cleanliness, staff & service, property conditions & facilities
This was about my 7th visit to Cancun area, and this was the worst experience ever mainly due to service. I had a massage and started having pain on the neck and head and I am
Stayed 5 nights in Dec 2023
Response from Playacar Palace on Jan 3, 2024
Dear Joseph,We regret your experience was not very positive , we strive to provide an incredible experience that goes beyond the expected and we regret to learn that you encountered some issues during your stay.Respectfully,

10/10 Excellent

Susana Zacharias

Liked: Cleanliness, staff & service, property conditions & facilities
The check in with Manuel was absolutely amazing, very welcoming and kind. The food was definitely 10/10 in every restaurant and the waiters wore extremely helpful and very lovely. The staff treated everyone with a kind and loving manner even to guess that definitely did not deserve it. The entertaining staff made the games and day fun and exiting special Eric!! Going to playacar palace was our firt vacation trip and i hotta say it was amazing 10/10 definitely recommend going here
Stayed 7 nights in Dec 2023
Response from Playacar Palace on Jan 2, 2024
Dear Susana,Thank you for your positive recommendation and for highlighting the service provided by Manuel and Eric , our mail goal is your satisfaction and we are glad your review was very positive.We look forward to welcome you back very soon!Best Regards

10/10 Excellent

Magdalena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. Loved the view from our room.
Stayed 4 nights in Dec 2023
Response from Playacar Palace on Dec 30, 2023
Dear Magdalena,Thank you for your amazing review regarding your recent stay we are glad you were enjoyed with our food offerings and room facilities,We look forward to welcome you back very soon!

6/10 Okay

Donna

Disliked: Amenities
The location was good if you wanted to go into Playa, Del Carmen and take the ferry to Cozumel or shop. The resort is very small and did not have a sports bar or place to hang out after dinner other than just a lobby bar. You have to make reservations for the à la cart restaurant on the app And you have to do that early in the morning or the reservations fill up and you have to eat at the buffet for dinner, which is very limited on food choices. The worst part about the resort were the timeshare people who were constantly hounding you to sell you timeshares Even following you to the pool and restaurants. It was so annoying and they would not take no for an answer. I am on vacation to relax and enjoy myself, not be constantly followed and bothered by someone trying to sell me something. Even after I checked out a salesman followed me to my transportation van still sales pitching “memberships”. They were relentless! Never again will I ever stay at any Palace property.
Stayed 7 nights in Dec 2023
Response from Playacar Palace on Dec 30, 2023
Dear Donna,Thank you for your honest review, we regret our facilities and some services were not as you expected, Playacar Palace is a small property we apologize if our restaurants offering dont meet your expectations however our staff works very hard to provide an excellent service,.Our sincere apologies about your percepction of our services and facilites .Respectfully,

4/10 Poor

Dana

Traveled with family
Disliked: Cleanliness, staff & service, amenities
By booking through Expedia you get tagged with a different color wristband than everyone else at the resort, and it seems like you get worse service…Check in was not pleasant as the employee was not friendly or informative and we were not welcome with any sort of drink or amenities, Pool attendants didn’t help us get chairs set up, mini bar wasn’t restocked daily, staff was not super friendly or helpful, rooms are average, too few bathrooms around the pool (which usually needed cleaning), food is average, pool activities are constant so there is a lot of noise and commotion around the pool. The resort needs more seating areas that people can relax and hang out together in the evening. No food allowed by the pool. This hotel is not as nice as the rating reflects. Much room for improvement. It was a disappointing vacation. We will not be back
Stayed 5 nights in Dec 2023
Response from Playacar Palace on Dec 30, 2023
Dear Dana,We are truly sorry you could not enjoy the end of your vacations as you deserved, please be assured that your feedback is very important to us and will be channeled to the corresponding departments to work on the mentioned details.You may be confident that we remain at your service and we would like to have the opportunity to welcome you once again to enhance your experience and restore your faith in us.Respectfully,

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!
Stayed 4 nights in Dec 2023
Response from Playacar Palace on Dec 30, 2023
Dear Brittany,Thank you for your positive review, Best Regards!

8/10 Good

Bahira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small resort but excellent service
Stayed 4 nights in Dec 2023
Response from Playacar Palace on Jan 5, 2024
Dear Bahira,Thank you for your feedback we would love to host you again very soon!

2/10 Terrible

Dan, JERSEY CITY

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property has no sand beach although the pictures show sand beach with beach chairs. During the 4 nights stay none of the pool showers were functional. Windows panels throughout the common areas were dirty. Pool overcrowded and hard to find a beach chair. Almost impossible to book a restaurant for dinner. Guest service is useless, they ask you to book everything through their app. Redeeming resort credits limited and complicated.
Stayed 4 nights in Dec 2023
Response from Playacar Palace on Dec 30, 2023
Dear Dan,We deeply regret that you have had this perception of the service and facilities please note unfortunately because of weather conditions our beach is eroded is the mother of nature and unpredictable that is the reason our pool area looks more crowded than usual, in regards guest service we shared your feedback with the corresponding department in order to improve, we would love to host you again very soon and provide you the service you came to expect.Sincerely,

10/10 Excellent

Moola Siddharth

Stayed 5 nights in Dec 2023
Response from Playacar Palace on Dec 30, 2023
Dear Moola,Thank you for your special rate, we would loved to welcome you back!Best Regards!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time here, the property was perfect in every way. Food was excellent, room was perfect. This will be our go to property hopefully for years to come.
Stayed 5 nights in Dec 2023
Response from Playacar Palace on Dec 30, 2023
Dear Daniel,We appreciate your review , we feel honored with your preference and your loyalty , thank you for highlighting the delicious food offerings and room facilities.We loved to welcome you back very soon!Best Regards!

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and views. Nice rooms and facility. Good food with a variety of protein and vegetable options, and delicious desserts. Great service. Would definitely go back.
Stayed 7 nights in Dec 2023
Response from Playacar Palace on Dec 30, 2023
Dear Joanna,Thank you for your positive review regarding our great location and views,We look forward to welcome you back very soon!Best Regards!

10/10 Excellent

Trent, Rogers

Stayed 7 nights in Nov 2023
Response from Playacar Palace on Jan 2, 2024
Dear Trent,Thank you for your positive recommendation,Best regards!

4/10 Poor

Trent, Rogers

Stayed 7 nights in Nov 2023
Response from Playacar Palace on Jan 2, 2024
Dear Trent,We regret your experience was not very positive we would like to have more details in a PM regarding your rate, Respectfully,

2/10 Terrible

Trent, Rogers

Stayed 7 nights in Nov 2023
Response from Playacar Palace on Jan 2, 2024
Dear Trent,We regret your experience was not very positive we would like to have more details in a PM regarding your rate, Respectfully,

10/10 Excellent

Mónica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Playacar Palace on Feb 7, 2024
Dear Mónica,Thank you for your positive recommendation,Cordially,

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic! Best vacation ever, so beautiful and ocean so warm. The hotel was great and the staff was so friendly. First time at an all inclusive and it was a great experience. Erik took us on a bike ride in the morning and was a great tour guide. Had a massage from Virginia that was excellent. We loved the dinners! And went to sister hotel on Cozumel and enjoyed a dinner there after snorkeling. A
Stayed 6 nights in Nov 2023
Response from Playacar Palace on Nov 29, 2023
Dear William,We are thrilled to receive your wonderful review of your vacation at Playacar Palace! It's delightful to hear that your experience was nothing short of fantastic and that you found the ocean beautiful and warm. We appreciate your kind words about the hotel and our friendly staff.Erik will be pleased to know that you enjoyed the bike ride and found him to be a great tour guide. We're also glad to hear that Virginia's massage was excellent and that you loved the dinners, including the one at our sister hotel in Cozumel after snorkeling.Thank you for choosing Playacar Palace for your first all-inclusive experience. If there are any specific highlights or memories you'd like to share, we'd love to hear about them. Your feedback is invaluable, and we hope to have the pleasure of welcoming you back for another incredible vacation.Best regards,

10/10 Excellent

Tara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around!
Stayed 1 night in Nov 2023
Response from Le Blanc Spa Resorts Los Cabos on Nov 28, 2023
Dear Tara,Thank you very much for your 5-star rating! We are delighted to hear that you had a wonderful stay at our hotel. We hope you enjoyed your time with us, and we look forward to welcoming you back soon. If you have any suggestions or feedback in the future, please feel free to share. We are here to make your next visit just as memorable!Best regards,Janai ValdezManaging Director Le Blanc Spa Resort Los Cabos

10/10 Excellent

VENU

Liked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Le Blanc Spa Resorts Los Cabos on Nov 28, 2023
Dear Venu,We sincerely appreciate your 5-star rating. Your satisfaction is our greatest reward. We hope to have exceeded your expectations during your stay, and we hope you enjoyed all our services and facilities. Please do not hesitate to reach out if you need anything on your next visit. We look forward to welcoming you back soon!Best regards,Janai ValdezManaging Director Le Blanc Spa Resort Los Cabos

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Playacar Palace on Nov 16, 2023
Estimada MaribelMuchas gracias por su recomendación,Cordialmente,

10/10 Excellent

Kliment

Traveled with family and small children
Liked: Amenities
Great room that couldn’t have been closer to the beach. Pool area was great, restaurants were awesome and the Staff was really helpful and friendly.
Stayed 7 nights in Nov 2023
Response from Playacar Palace on Nov 13, 2023
Dear Kliment,Thank you for shared your amazing feedback , were glad your experience was very positive with the staff and delicious food offerings at our restaurants, we look forward to welcome you back very soon!Best Regards!

10/10 Excellent

Marilene Netto

Traveled with family
This place it’s amazing,everyone so kid and sweet,so clean..,we enjoyed a lot…I will get back sooner…🏝️
Stayed 4 nights in Nov 2023
Response from Playacar Palace on Nov 10, 2023
Dear Marilene,Thank you for your positive recommendation and for shared your wonderful comments ! We would love to host you in a very near future!Best Regards!

4/10 Poor

MICHAEL, Brecksville

Traveled with partner
Disliked: Staff & service, amenities
We came one night and there was a leak in the ceiling from somebody sitting in a Jacuzzi above and that leaked into our closthes and the unclean water went in to one of my shirts and they took it for cleaning and they ruined it. My shirts was $574 and they would not admit that this was their fault and they only reimbursed me the taxi to another hotel. They were not professional with dealing with this issue.
Stayed 1 night in Oct 2023
Response from Playacar Palace on Nov 8, 2023
Dear Michael, Thank you for your feedback we truly regret the inconvenience you mentioned , we have had de information this matter were followed up onsite, The constructive criticism of our guests helps us identify areas we need to improve, you may rest assured we will take into consideration all your comments. your feedback gave us the opportunity to stablish some action plans to avoid the situations in the future.We hope you can give us the opportunity to host you again. Sincerely,

10/10 Excellent

Valérie

Stayed 5 nights in Oct 2023
Response from Playacar Palace on Nov 2, 2023
Dear Valerie,Thank you for your good recommendation, we hope to have the opportunity to host you in a very near future!Best Regards!

2/10 Terrible

dolly

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Playacar Palace on Oct 31, 2023
Dear Dolly,Thank you for taking the time to shared your recommendation, we would like to have details about your experience and the low rate would be so kind to send us a PM ? Respectfully,

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing stay and just absolutely beautiful.
Stayed 4 nights in Sep 2023
Response from Playacar Palace on Oct 28, 2023
Dear Timothy,Thank you for your recommendation about your amazing stay , we hope to welcome you very soon!Best Regards!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and overall service
Stayed 4 nights in Oct 2023
Response from Playacar Palace on Oct 18, 2023
Dear Maria,Thank you for your positive feedback, we hope to have the opportunity to host you again very soon!Best Regards!